This report provides a critical evaluation of Rooms Division operations within the hotel industry, using the Britannia Hotel as a case study. It examines the roles and responsibilities of the Front Office Manager, highlighting their importance in planning, organizing, and controlling hotel operations. The report also analyzes the functions of the front office and housekeeping departments, emphasizing their contributions to revenue generation and guest satisfaction. Furthermore, it delves into key legal and statutory regulations, such as health and safety, hazardous substances, price tariffs, and data protection, that Rooms Division operations must adhere to. The report underscores the significance of these regulations in ensuring guest safety, ethical practices, and compliance within the service industry. The analysis covers various aspects of hotel operations, including guest services, staff training, and revenue management strategies, offering insights into how hotels can optimize their performance and maintain a competitive edge.