Analyzing Rooms Division Operations in Hospitality Management

This presentation provides an analysis of rooms division operations, focusing on the Four Seasons Hotel, Hampshire, and a comparison with Rest-up Hostel. It covers accommodation and front office services, the roles and responsibilities of service staff, and an evaluation of the services provided. The presentation also addresses the need for an effective front-of-house area and the importance of interior design in accommodation facilities. Key aspects include reservation management, housekeeping, reception duties, and the overall impact of design on customer experience. The presentation concludes with a list of references used for research.

ROOM DIVISION
Four Season Hotel, Hampshire

Table of Content
1.1 Accommodation and front office services offered by the two different
accommodation.
1.2 Role and responsibilities of service staff who are concerned with
accommodation & reception.
1.4 Evaluation of services given by the rooms division.
2.1 Need for front of house area to effective management.
3.1 Importance of interiors and design of accommodation facilities

1.1 Accommodation and front office services offered
by the two different accommodation.
Four Season Hotel
5 kinds of Rooms;
9 Different Suites;
Billiards Room;
Steam Pool Indoor & Outdoor;
Theatres.

Continued...

Continued...
Gym;
Library;
Wine Cellar;
Sauna Room;
Wi-Fi Access;
Laundry Services.

Continued...
Rest-up Hostel
TV;
Halls;
Bar;
24 Hours Reception;
Laundry;
Fun Activities.

1.2 Role and responsibilities of service staff who are
concerned with accommodation & reception.
Reservation Supervisor
Organising the shifts of staff;
Services are up to the mark;
Take care of all reservations.

Continued...
Housekeeping Staff
Maintains the standard of room;
Cleaning of public areas;
Room Setting.

Continued...
Receptionist
Assign the rooms;
Deal with the payments;
Track all the information related to
rooms;
Escort guest;
Resolves visitors query.

Continued...

1.4 Evaluation of services given by the rooms
division.
Ready to offer anything which
customer wants;
Expensive cars vintage wines, private
pools and theatres;
They try to give facilities which a
normal person cannot afford buying it.

2.1 Need for front of house area to effective
management.
Give the first impression;
Directly deal with the guests;
Develop a positive surrounding;
Maintain world class services.

Continued...
Front office staff will check-in the
visitor;
Check bills are paid;
Check whether no damage is done to
the property.

3.1 Importance of interiors and design of
accommodation facilities.
Design
Based on colours, patterns and shapes;
Differentiate a hotel from others;
Includes comfort, beauty and durability.

Continued..

Continued...
Room Design
Customers looks at the room;
Layout of the room impacts the
mindset;
Bedrooms should be spacious.

REFRENCES
Singh, K and Kishor, K., 2013. Bacterial contamination in operating
theatres of district hospital budgam in kashmir division.
Innovative journal of medical and health science. 3(2).
Suleman, Q and Hussain, I., 2014. Effects of classroom physical
environment on the academic achievement scores of secondary
school students in kohat division, Pakistan. International
Journal of Learning and Development. 4(1). pp.71-82.
Woolf, V., 2015. A room of one's own and three guineas. OUP
Oxford.
Yamamoto, R., et. al., 2014. Performance of Frequency Division
Multiplexing Readout System for AC-Biased Transition-Edge
Sensor X-ray Microcalorimeters. Journal of Low Temperature
Physics. 176(3-4). pp.453-458.

Thank You