Rooms Division Operations Management - Analysis of Clientele Hotel

This report provides an analysis of Rooms Division Operations Management, with a specific focus on the Clientele Hotel. It begins by highlighting the importance of the front office, emphasizing its role in guest relations, sales techniques, and overall operational success. The report then details the key aspects of planning, organizing, coordinating, staffing, leading, controlling, and evaluating within the front office context. It also addresses operational issues, particularly in areas of accounting/financial and sales and marketing, that can impact the effectiveness of front office operations. The conclusion reiterates the crucial role of the front office in attracting customers and achieving market success, underscoring the application of sales techniques to enhance customer experience and business performance. The report also includes references for further reading.

Rooms Divisions Operations
Management
(Task 2)

Introduction
Rooms division management provides the functions regarding
creation of pleasant and enjoyable environment in hotel. The
main aim of manager is to provide total comfort to guests. Front
office or reception is considered as nerve centre of hotel which
provides different functions like greeting of guests, application
of sales techniques, maintenance of coordination between all
departments etc.

Importance of front of house area
Front office of Clientele hotel is responsible for effective
management of day to day activities. Importance of different
terms are defined below:
 Importance of ambience
 Guest relations
 Security services

Key aspects of planning and management
The major aspect which contributes in effective management of
functions of front office are:
 Planning
 Organising
 Coordinating
 Staffing
 Leading
 Controlling and evaluating

Key operational issues
Due to some issues management of front office is disturbed
which reduces their operational capacity. It has huge impact
upon their decision making.
 Accounting/ Financial
 Sales and marketing

Conclusion
It has been concluded from the above report that,
there is huge role is played by front office of
Clientele hotel in success of their operations
in market. They have the responsibility to
apply sales techniques which helps in
attraction of large number of customers.

REFERENCES
Sia, I. G. and Wieland, M. L., 2011, April. Current concepts
in the management of tuberculosis. In Mayo Clinic
Proceedings (Vol. 86, No. 4. pp. 348-361). Elsevier.
Evertson, C. M. and Weinstein, C.S. eds., 2013. Handbook
of classroom management: Research, practice, and
contemporary issues. Routledge.
Spigel, L., 2013. Make room for TV: Television and the
family ideal in postwar America. University of Chicago
Press.

Thank You