This report provides a detailed analysis of Rooms Division operations management at Four Seasons Hotel and Resort. It begins with an introduction highlighting the importance of customer satisfaction in the hospitality sector, focusing on the critical role of the Rooms Division, particularly the front office and housekeeping departments. The report then delves into the key sub-departments within the Rooms Division, detailing the functions of the front office, including reception, reservation, bell desk, guest relations, and concierge, as well as the housekeeping department, covering guest room cleanliness, public area cleanliness, laundry, linen, and lost & found services. Key roles and responsibilities of staff, specifically the front office manager and the executive housekeeper, are outlined, emphasizing their roles in ensuring operational efficiency and guest satisfaction. The report also examines key legal and statutory regulations impacting hotel operations, such as the Health and Safety at Work Act and the Data Protection Act. Finally, it addresses yield and revenue management strategies, including tactics to increase occupancy and average daily room rates. The report concludes with a summary of the key findings and recommendations for optimizing Rooms Division operations at Four Seasons Hotel.