Analyzing Rooms Division Operations Management at Hilton Hotel

This report provides an overview of rooms division operations management at Hilton Hotel, a global brand known for its luxurious services. It highlights the importance of accommodation services and the front office in providing information to customers, managing reservations, and ensuring guest safety. The responsibilities of the front office staff include check-in/check-out, payment collection, and addressing guest concerns. The report also emphasizes the legal and statutory requirements, such as maintaining room standards and health and safety. Furthermore, it discusses the role of the housekeeping department in maintaining cleanliness and creating a comfortable environment for guests, noting that it significantly impacts the hotel's overall impression and involves a large portion of the staff.

Rooms Division Operations
Management

INTRODUCTION
Rooms division operations management stand for
understanding the operation performed by organization
in order to divide rooms which allotted to people. The
present report is based on Hilton hotel. It is a global
brand of hotel and resorts with full of services and
offers luxurious services to their customer according to
their demand. This hotel is incorporated by Conrad
Hilton.

Accommodation and front office
services
Proper Information provided to the customer plays an
important role in every business organization. Front office is
the customer facing department which gives information
related to reservation, room allocation, billing and payment and
guest information. Front office manager is responsible for
rendering information whatever the people want to know about
hotel. Front office manager able to book rooms on customers
demand and allot rooms to them accordingly. They have to
maintain proper safe and secure environment for their guest so
that they can easily stay in the hotel.

Responsibilities and roles of reception
services staff and accommodation.
Some responsibilities of front office are as defined
below:
 Check in and checkout guest.
 Managers of this office is able to collect payments
from guest and provide full information whatever
they want to know about the hotel.
 They listed to the problem of their guest related to
services provided by the company and allot best
possible solution to them and also communicate
with other department if required.

Legal and statutory requirement.
Requirement of legal and statutory include daily
maintenance of rooms and cleanliness of rooms. It
involves proper formation and maintaining the
standard of rooms. Health and safety environment is
required to be maintained by the organization to attract
more people and provide proper satisfaction to them. It
includes safety of storage area in which luggage of
people are placing in the right place. Hilton hotel needs
to set up price of their goods and services reasonable.

Services provided in the hospitality of
organization.
The Hotel Hilton has control various types of
departments like reception and housekeeping in order
to providing room division services to their customers.
Housekeeping services are responsible in maintaining
cleanliness activities all over the premises and
providing hygienic environment to guest. Front office
department take bookings from their guest on their
demand and provide proper information to them
whatever they want.

Continue...
House keeping department plays an important role by
controlling half of the activities of company. Around 50%
staffs are engaged in this department to manage major activities
of the organization. It can able to manage impression of hotel
in front of people. Further, it is the guest's first and last
impression.
Some objective of housekeeping are as follows:
 They must ensure that every part of hotel have to
clean all the time.
 Have reduce the build up of dirt.
 To make people feel comfortable and freely stay in
hotel and enjoy services which hotel may provided
to their customer.