Rooms Division Operations Management: Hotel Services Analysis Report

This report analyzes Rooms Division Operations Management, focusing on key aspects such as property interior design, accommodation services, and operational issues. It examines the importance of interior design in attracting customers and achieving business goals, along with the critical elements of planning and managing accommodation services, including room service, laundry, and other amenities. The report also addresses operational challenges, specifically highlighting the need for effective management in promotional and marketing activities. The Salcombe Harbour Hotel & Spa Group is used as a case study to evaluate the management of services, including lien management and interior design investments. The analysis emphasizes the importance of efficient operations to enhance business performance and customer satisfaction, supported by references to relevant literature on hotel management and operations.

Rooms Division Operations
Management
TASK 3

3.1 The major importance of property interiors and design to effective management.
• In the hotel organization, the property interior
design refers as the design in the hotel room
inside and its significance in the ambience of
the hotel.
• This should be done in every hotel group
because it attracts new customers and the
company gain its desired targets and goals.
• It states the details about the luxuries, richness
and comfort ability that offered by this sector.

3.2 The critical aspects of planning and management of the accommodation service function
for The Salcombe Harbour Hotel & Spa Group.
• The accommodation service function in the hospitality industry is refers to the several
facilities like room service, food, beverages, ironing, laundry and other services to their
customers.
• In this context, The Salcombe Harbour Hotel business faces many critical issues in
accommodation services regarding its lien management, interior decoration and room
maintenance.
• The lien management is done by the company by maintains and manage all services like
pest control, safety and security services to their clients. The interior design of the hotel
requires huge amount of investment at the initial stage and it is attracts many customers.

3.3 The key operational issues affecting the business performance and effective
management of the accommodation services function for The Salcombe Harbour
Hotel & Spa organization.
• There are many operational issues in terms of
promotional and marketing activities at current
organizational environment of this company
• This company has renders many services to its
clients in order to achieve competitive
advantages.
• It is essential that the effective management is
needed to deal with the operation department in
current time.

REFERENCES
• Goldratt, E.M. and Cox, J., 2016. The goal: a process of ongoing improvement.
Routledge.
• Ivanov, S., 2014. Hotel revenue management: From theory to practice. Zangador.
• Khanna, R.B., 2015. Production and operations management. PHI Learning Pvt. Ltd.
• Langabeer, J.R. and Helton, J., 2015. Health care operations management. Jones &
Bartlett Publishers.

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