An Analysis of Rooms Division Operations Management at The Savoy Hotel

This report provides a comprehensive analysis of Rooms Division Operations Management, using The Savoy Hotel as a case study. It begins with an introduction to the Rooms Division, highlighting its significance in the hospitality industry. The main body of the report delves into key sub-departments, including Front Office (reception, reservation, guest relations) and Housekeeping (guest room cleanliness, public area cleanliness, laundry). It then critically describes the roles and responsibilities of key positions within the Rooms Division, such as Housekeeping and Front Office positions. Furthermore, the report examines the key legal and statutory regulations relevant to hotel operations management, including premises licenses, health and safety at work, data protection, fire regulations, and noise control. Finally, it critically analyzes yield management, revenue strategies, and high-demand tactics applicable within the hotel context. The report concludes with a summary of the key findings and recommendations.