This report examines the critical role of the front-of-house area in hotel operations, emphasizing its significance in delivering satisfactory services and maintaining a positive guest experience. It details the key aspects of planning and management within the front-of-house, including staff training, space management, and the integration of services like reservations and customer account management. The report highlights key operational issues impacting business performance, such as the importance of design, cleanliness, and staff skills in ensuring guest satisfaction. By addressing these elements, the report underscores how effective front-of-house management contributes to a hotel's revenue generation and global reputation. The report also touches upon the different services provided in a hotel, which include hotels, restaurants, spa, and beauty parlours.
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