This report provides a comprehensive overview of rooms division operations management within the hospitality industry, using the Five Season Hotel in the UK as a case study. It explores various aspects, including accommodation and front office services, roles and responsibilities of staff, and legal and statutory requirements. The report delves into the importance of the front of house area, key aspects of planning and management, and operational issues affecting business performance. Furthermore, it examines revenue management strategies, sales techniques, forecasting, and the calculation of performance indicators. The report covers different types of accommodation services like motels, limited service hotels, extended stay hotels, and level of service hotels. It also highlights the significance of front desk operations in customer relationship management, quality management, and room management. The report emphasizes the importance of legal frameworks such as the Data Protection Act, Licensing Act, and Health and Safety Act in ensuring proper operations. Overall, the document provides valuable insights into the complexities and best practices of rooms division management.