This report provides a comprehensive analysis of rooms division operations management, focusing on the practices of Intercontinental Hotels. It begins with an introduction to the core departments within room division operations, emphasizing the roles of front office and housekeeping. The report delves into the specific responsibilities of front-office managers and executive housekeepers, highlighting their importance in ensuring guest satisfaction and operational efficiency. Furthermore, it examines the legal and statutory regulations that govern hotel operations, including premises licenses, workplace health and safety, data protection, and fire safety. The report also explores yield management strategies, explaining how hotels can optimize revenue by strategically pricing rooms. The conclusion summarizes the key findings and underscores the significance of effective rooms division management in the hospitality industry.
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