This report provides an overview of the business skills employed by the Rosewood Hotel in London. It begins with a background on the hotel, highlighting its history and design. The report then delves into the services offered, including luxurious experiences, room options, and romantic ambiance. It also examines the entertainment provided, such as Christmas parties, musical concerts, and New Year celebrations. The report further analyzes the hotel's promotion strategies, including mouth-to-mouth publicity and digital marketing. Customer satisfaction levels are assessed, along with the various facilities provided to enhance customer experience. Finally, the report outlines key legislation relevant to the hospitality industry, such as the Employment Rights Act, Anti-Discrimination Act, and the Health and Safety at Work Act, and concludes with a list of references.
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