Healthcare Management Report: Analyzing Rosewood Centre's Challenges

This report provides a comprehensive analysis of Rosewood Centre, a healthcare facility catering to children with special needs. The report begins by outlining the roles and responsibilities of a new healthcare manager, Syed, emphasizing the importance of quality management, policy implementation, leadership style, and staff training to improve service delivery. A SWOT analysis is then conducted, highlighting the centre's strengths, such as specialized services and amenities for hearing-impaired children, and weaknesses, including staff turnover and lack of motivation. Opportunities like employee motivation strategies are identified, alongside threats such as competition. Finally, the report suggests two key changes based on change management theory: focusing on leadership development and enhancing employee motivation through benefits and recognition, aiming to improve service quality, address staff retention issues, and optimize the centre's operations. The analysis emphasizes the need for strategic planning to overcome challenges and capitalize on opportunities to ensure the centre's sustained success in providing care for children with special needs.

HEALTH CARE ENVIRONMENT
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TABLE OF CONTENTS
Introduction......................................................................................................................................3
Task 1...............................................................................................................................................3
Discuss Syed’s roles and responsibilities as a new healthcare manager in maintaining quality
in Rosewood Centre.....................................................................................................................3
Task 2...............................................................................................................................................4
Conduct a SWOT analysis of Rosewood.....................................................................................4
Task 3...............................................................................................................................................7
Suggest two changes to be implemented in the service by using change management theory.
Explain implementation and management of these changes.......................................................7
Conclusion.......................................................................................................................................9
References......................................................................................................................................11
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INTRODUCTION
Healthcare entity needs to implement several changes in the care provision so that better
services can be delivered to the patients. In this respect, the present research study has been
emphasizing on Rosewood Centre which requires several development and modifications in the
health care entity. Thus, in this context discussion has been included regarding roles and
responsibilities of new health care manager in Rosewood Centre. Researcher is also discussing
the theoretical implementation of change management in the care entity with suitable references.
TASK 1
Discuss Syed’s roles and responsibilities as a new healthcare manager in maintaining quality in
Rosewood Centre
Addressing the case scenario, it can be said that Rosewood Centre requires many changes
in the health care entity as several problems are arising in the entity. Since, Natasha left
Rosewood as she has to start her another centre; therefore at her place, Syed is given the
responsibility (Wang, 2005). While assessing organizational aspects, it is being analysed that
there are various areas that needs changes and modifications which can underpin organizational
services. Therefore, as a new health care manager, it is essential for Syed to focus primarily on
quality facets so that value of services can be enhanced. With the help of quality dimensions,
interest of patient can be protected and better services can also delivered to the end users
(Todnem, 2005).
According to the areas of requirements, suitable changes should be made in the health
care entity. Firstly, there must be proper formulation of organisational policies and procedures
and that should be made mandatory to follow. Apart from this, Syed has to look upon the style of
leadership which typically encourages the followers to consider organizational procedures.
Since, Syed is the new leader for Rosewood Centre; therefore it is crucial for him to manage
interest of team members in appropriate manner (Thomas and et. al., 2001). At the same time, it
is also essential for Syed to appoint quality procedures in the health care entity so that value of
amenities can be enhanced. Quality measures are required to be undertaken in the same area of
concern so that the provision of better services can be developed.
In this respect, Syed will have to set some benchmarks so that all the employees working
in Rosewood Centre can adhere to the same. Apart from this, Syed is also required to focus on
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analysing if all the employees are following the quality standards. Various quality management
provision are must to be applied in the health care entity so that patients can be delivered
appropriate services. Along with the same, it can also be said that Syed will have to look upon
management of staff interest which only aids Rosewood to deliver suitable services to the
patients. Syed is also required to organize different training and coaching sessions so as to
increase the efficiency of staff members (Okoye and Ezejiofor, 2013). Further for children’s
needs, Syed must look upon the requirements that are being generated at the health care entity. It
is also observed that staff members of Rosewood do not present at the centre most of the time;
henceforth for such respect there must be suitable follow up of all the procedures.
It is highly essential for the health care manager (Syed) to emphasize on controlling and
monitoring aspects so that organizational values and services can be developed. Similarly, this is
also useful for analysing the performance of employees and accordingly; the areas of
improvements can be found out (Leban and Stone, 2007). This can aid in amending the efficacy
of services. Being a health care manager, it is also essential for Syed to adopt necessary
provisions especially for maintaining patient’s interest. Moreover, in this respect Syed is also
required to emphasize on adoption of changes so that service provision can be enhanced
accordingly.
Syed will be entitled to develop proper schedules and on that basis, children are required
to attend the centre and that needs to be mandatory to adhere. Health care manager is also
entitled to undertake several measures to enhance staff motivation level. For such thing, it is
crucial for Syed to give motivational benefits to the staff members so that they can handle all
their activities in effective manner (LANSBURY and BAMBER, 2013). Along with this, there
must be fixed charges for the parents while visiting their children and that should not be changed
in any respect.
TASK 2
Conduct a SWOT analysis of Rosewood
Strengths Weaknesses
Services for children having special needs Consistent staff turnover
Rosewood Centre has different provisions for
children having special needs
Lack of motivational benefits
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Children attend classes after getting back
from the school
Tight schedule for children
Adopted appropriate style of leadership for
managing disciplinary aspects
Staff retention chances are lower
Appropriate amenities for hearing impairment Problems are prevailing in the staff members
Opportunities Threats
Staff motivation could assist Rosewood to
deliver prominent services to the patients
Staff turnover can affect the existing practices
of Rosewood Centre.
Students have the opportunity to get snacks
and drinks during the sessions; hence this can
decline the rate of abseentism.
Inadequate concern towards staff motivation
can impact the overall efficiency of
Rosewood Centre.
Focus on employee management can assist in
enhancing the value of services.
Threat may also come from other rivalries
which are operating in the same area of
concern.
According to the above discussion, it is clear that Rosewood Centre has many strengths
that enhances organizational capabilities and competencies and accordingly it helps in delivering
suitable amenities to the children having special needs. Rosewood holds appropriate position in
health care sector and this also allows the entity to get more attention from the specific patients.
The care entity is also engaged in rendering suitable services to the children who have hearing
impairment (Kuwada, 2000). This not only aids children to recover their health problems; but
also it gives them an opportunity to find a better place to manage the livelihood. At the same
time it is also analysed that Rosewood is engaged in dealing with children having special needs
who are also unable to hear properly.
However, in this context it can also be said that Rosewood has several weaknesses as
well which impact the service delivery procedure. It is observed that the leader is unable to
motive the staff members and this is increasing staff attrition rate. The staff members are not able
to deliver prominent services to the patients because of having other priorities. It is also
ascertained that staff retention possibilities are less at Rosewood because staff members are not
satisfied working in the health care entity (Jiang and Liu, 2015). In general, every organization is
required to emphasize on staff management as that is essential in terms of enhancing workplace
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productivity. Moreover, in this realm it can also be said that due to improper availability of
motivational benefits, staff members are moving to other places.
According to the above table, it is evident that Rosewood has many opportunities to
develop the service provision which will not only assist in proper services to the patients; but
also it will enhance organizational productivity. Therefore, it can be articulated that if Rosewood
would emphasize on managing employee motivational aspects, then it would amend
organizational processes and productivity (Helms, Dye and Mills, 2008). This can also increase
organizational performance and at the same time, interest of patient can be maintained
accordingly. It is ascertained that Rosewood Centre has many opportunities for training and
development; thus Syed and other involved people need to consider the same aspect. Similarly,
Rosewood is required to make the best use of such opportunities so that performance and
productivity facets can be improved accordingly.
Rosewood has many opportunities to retain the staff members; however the health care
manager needs to ensure that suitable benefits are being arranged for the organizational
employees. Apart from this, it can also be said that arrangement of motivational benefits will
assist the employees to contribute in health care development. Along with this context, it is
clearly analysed that employees need to manage service provision in the best way so that special
needs of children can be fulfilled (Haines and Bandt, 2002). This will not only build core
competency of Rosewood Centre; but also it will aid in managing organizational growth and
development facets. The care entity also has several threats like as staff turnover which may
increase in future. Further, because of increasing abseentism, other issues and problems may also
arise similarly. Such threats are required to overcome respectively so that organizational facets
can be managed.
There are varied dimensions wherein Rosewood needs to implement changes; therefore
for such facet it is crucial for the health care entity to emphasize on all organizational aspects.
Other health care entities are also delivering services in the same area; hence it is crucial for
Rosewood Centre to focus on such thing (Fairhurst and Grant, 2010). Generally, competitors
persuade the interest of clients and as a result, this might affect the overall productivity of health
care entity. Henceforth, considering such aspect it can also be said that Rosewood Centre is
required to focus on enhancing the strengths so that to overcome the weaknesses. At the same
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time, prominent strategies are ought to be developed so that opportunities can minimize the level
of threats. Moreover, this will also aid in improving the service delivery facets.
Rosewood Centre is an after school play centre wherein children with special needs are
given several amenities as per the areas of requirements. The entity has the opportunity to attract
many new children since the classes are organised after finishing the schedule. However, for
some of the children, it is not possible to attend the classes because of the tiring and hectic
schedule from the school. Apparently, after coming back from the school, it is not possible for
the children to attend classes at play school as it becomes too hectic for them (Dodds, 2003).
Therefore, on the basis of above analysis, it can be said that there are several areas which
requires improvements and modifications for enhancing overall development of the entity. Roles
and responsibilities should be suitably delegated among the health care entities so that all the
practices can be managed accordingly. Thus, looking towards the analysis, it is evident that
changes are required to be implemented in Rosewood Centre and description of a few changes
are being stated in the below task (Dent and Whitehead, 2013).
TASK 3
Suggest two changes to be implemented in the service by using change management theory.
Explain implementation and management of these changes
Afterwards, completing the entire research study, it can be said that changes are required
to be executed at Rosewood Centre so that all the prevailing problems can be managed
accordingly. Thus, in this area of concern, Rosewood Centre needs to focus on two main aspects
such as ‘leadership’ and ‘employee motivation’. Change management is essential to be applied in
the organization so that existing practices can be underpinned accordingly (Bolden, 2011).
Leadership is referred as the most important aspect of the organization wherein leader has to
ensure that he is considering the interest of followers as then only the work will get done. Along
with that, leadership also seems to be the most significant aspect for the organization because
through that employee’s interest can be managed towards organizational activities.
However, employee motivation is crucial concept that brings more development in the
employees and at the same time, it also aids in encouraging organisational performance and
productivity facets (Birasnav, 2014). With the help of employee motivation, Rosewood is able to
manage the interest of employees and at the same time this can also help the employees to
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enhance growth and success facets. Along with the same, employee motivation is also essential
to be facilitated in the organization so that the issues related to staff turnover can be reduced.
Thus, in such respect monetary and non-monetary benefits can be provided to the staff members.
This is also essential so that organizational employees of Rosewood Centre can help in building
organizational productivity aspects. Monetary benefits will not only help the employees to work
properly; but also it will aid them to remain in the organization for longer time span.
With the help of employee motivation, staff members will be encouraged more to attend
the training session so that they can deliver suitable services to the respective patients. Training
sessions are required to be attended on continuous basis as that holds much importance in
upholding the value of employees (Birasnav, 2014). It is crucial for the employees to
comprehend that training and development sessions are essential for the employees; hence that
should be made mandatory to adhere. Health care manager (Syed) is required to emphasize on
appreciating and recognising the efforts of employees. This will not only develop employee
capability; but it will also aid in developing suitable relationship among leader and employees.
Getting recognition and appreciation will help the workforce of Rosewood to contribute more in
organizational facets.
Therefore, specific concern towards employee motivation can aid Syed to reduce the
level of work based issues and at the same time, it can also assist in enhancing organizational
work aspects. Therefore, in such context monetary as well as non- monetary motivational
benefits are ought to be rendered to the employees (Todnem, 2005). Concern towards employee
motivation depicts that workforce are being valued in the organization and this brings more
development in the organization. Henceforth, considering the same aspect it can also be said that
provision of employee motivation will assist the workforce to improve the practices and services
effectually and it will also contribute in growth and success prospects. With the help of non-
monetary benefits, Syed will be able to manage every aspect of Rosewood Centre and similarly
employee interest can be acquired (Thomas and et. al., 2001).
The other change that is required in the entity is related to leadership wherein it is vital
for Syed to switch towards democratic leadership style. According to the style, it is essential for
Syed to consider the involvement of all the employees in decision making process as that can
only enhance organisational practices in effective way. Thus, changes in leadership will also
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bring certain changes in the delegation of roles and responsibilities and accordingly it will
enhance organizational practices (Okoye and Ezejiofor, 2013). Leaders are required to focus on
meeting all the needs of employees; however for that specific consideration is required to be
given. Thus, this will be a major change for the employees of Rosewood Centre and for Syed as
well. However, during such areas of concern it is imperative for Syed to emphasize on quality
dimensions so that value of healthcare amenities can be enhanced.
However, in order to bring such changes at Rosewood Centre, Syed need to acquire
assistance from change management theory. Thus, focus shall be laid on Lewin’s change model
which includes several stages that are essential to include at the time of implementing changes in
the organization (Jiang and Liu, 2015). The concept of change management is essential for
Rosewood since that could aid the health care entity to hold the importance of true. There are
three basic stages that needs to be included such as unfreeze, change and refreeze. Unfreeze is
the first stage of change that involves preparing Rosewood Centre to accept that change is
essential and which also involves breaking down the existing status before bringing up the
change. However, at this stage, it is also crucial for Rosewood Centre to develop a compelling
message so as to showcase the necessity and requirements of changes in the existing service
provision.
Next is to implement the change in which even after considering the uncertainty aspect,
Rosewood needs to ensure that the changes are appropriately managed in the entity (Fairhurst
and Grant, 2010). However, the transition from unfreeze to change does not happen easily as it
requires many efforts. Changes are essential to manage in the way they are aligned with
organizational aim and objectives. In order to accept the changes it is crucial for Rosewood
Centre to ascertain the need and importance of respective change so that it can contribute in
organisational development. At the same time, it is also essential for Syed to emphasize on
monitoring and controlling aspects so that areas of improvement and modification can be
ascertained. Last is the refreeze stage in which changes take shape and people embrace new ways
of working (Dodds, 2003). Thus, accordingly it is also vital for Rosewood to adopt new methods
of delivering health care services. This will also aid in ensuring that changes are suitable
according to aim and objective of Rosewood Centre.
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CONCLUSION
Concluding the entire case, it can be said that proper monitoring and controlling is
required at Rosewood Centre so that with the help of such activities, proper services can be
delivered to the patients. However, the study also reveals the importance of quality management
in the care services wherein it is crucial for Rosewood Centre to adopt theoretical change
aspects. According to organisational requirements, Syed needs to ensure that all the employees
are managing their roles and responsibilities in suitable manner.
This is not only essential for improving performance facets; but also it will aid the
patients to get recovered as early as possible. Moreover, trust of the patient can also be
developed through delivering suitable services to them and this can be done through
underpinning service capability. As per the discussion, Syed needs to emphasize on motivation
and leadership aspects so that staff members can manage all their roles and responsibilities in
effectual way.
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