Professional Identity and Practice Report for Rosewood Hotel

This report provides a comprehensive overview of professional identity and practice within the context of the Rosewood Hotel, a 5-star establishment. It begins by examining the benefits of professional development for various stakeholders, including employees and employers, highlighting aspe...Read More

Professional Identity
and Practice

Table of Contents
INTRODUCTION...........................................................................................................................3
TASK 1............................................................................................................................................3
P1 Examine the key benefits of professional development for different stakeholders................3
P2 Evaluation of Professional Employee Expectations of Skills and Competencies..................4
TASK 2............................................................................................................................................6
P3 Critically evaluation of Own skills and Competencies...........................................................6
P4 Range of Learning Theories and Approaches.........................................................................7
TASK 3............................................................................................................................................8
P5. Construction of a professional development plan to enhance chosen skills and competences
within a specific work context.....................................................................................................8
TASK 4..........................................................................................................................................10
P6 Undertake a job interview for a suitable service industry role.............................................10
P7 Review the key strength and Weaknesses of an applied interview process.........................11
CONCLUSION..............................................................................................................................12
REFERENCES..............................................................................................................................13
Books & Journals.......................................................................................................................13

INTRODUCTION
Professional identity is an individual's attribute and behaviour in professional workplace.
It ensures the growth of person in future with continuous practice in the practical world. It has
been evaluated that many individuals performs different jobs to achieve their own satisfaction
level. This improvises their living of standards by ensuring effectiveness in their skills. This
report considers the Rosewood Hotel for the evaluation of the topic of this report. It is 5 star
hotel headquartered in London (Beames, Mackie and Atencio, 2019). Also, this report covers the
on-going professional development, critical evaluation of various skills along with different
competencies. On the other hand, it also includes the strengths and weaknesses of interview
process. Lastly, it considers the job role within service industry which will be helpful. It is
important for an individual to perceive their professional identity. This report also highlights the
individual oriented learning in the industry. It also considers the professional development plan
along with the expectations of professional employer.
TASK 1
P1 Examine the key benefits of professional development for different stakeholders.
Professional development is important for students, employers and employees. This helps
in enhancing the competencies of an individual in an external environment. It is an overall
development plan which improvises their personality towards a successful career. Furthermore,
in relation with hospitality industry it is very important to develop an effective personality which
will help in getting a competitive advantage (Calvert, 2019). The professional development can
be done through devising various strategies in order to gain success in near future. In relation
with Rosewood Hotel, they adopt different approaches to enhance their profitability which will
benefit both the employer and employee. The benefits are mentioned below:
Benefits to Employees
 Job Satisfaction Level: It is important for the employees to experience the job
satisfaction. This will motivate them at the workplace which will enhance their efficiency
and effectiveness. In relation with Rosewood Hotel, the workers will be able to perceive
various skills like communication, administration and so forth, through this professional
development plan. Job satisfaction level helps in boosting up the morale of the employees

at work. Due to which the employee can work with high potential level towards the
attainment of the goals of the organisation.
 Knowledge Enhancement: The professional development plan will help in enhancing
the knowledge of employees at workplace. This will help them in applying the
knowledge for the betterment of their confidence level. In relation with Rosewood Hotel,
the workers can apply their knowledge in attracting more customers and make their
journey memorable. This also helps in understanding the customer preferences which will
help the manager in making the required improvement for the development of the
services.
Hence, these are the benefits of the plan for an employee who will reenergize their creativity
for ensuring successful planning and growth.
Benefits to Employers
 Skilled Workforce: The continued growth of the workers will enhance their skills and
efficiency at workplace. In relation with the hotel this will improve the quality of services
which will improve their goodwill and position in the hospitality industry. Skilled
workforce helps in getting a leading position in the industry. Skilled workforce is a base
for the performance of various roles and responsibilities of the company (Cruess, Cruess
and Steinert, 2016).
 Enhanced Productivity: The development of employees will help in increasing the
productivity of the hotel. The employees will apply their skills towards the attainment of
the goals. In relation with the said hotel, the workers will work with effectiveness
towards enhancement of the productivity and profitability. This will ensure the proper
accomplishment of goals by improving and working on the contingencies in the
production and development process.
Hence, these are the benefits of the plan for the employers which will ensure accomplishment
of goals of the organisation.
P2 Evaluation of Professional Employee Expectations of Skills and Competencies.
In relation with Rosewood Hotel, the workers should perceive various skills and
competencies which will help in enhancing their overall development. There are many
expectations of the employers from the employees to achieve the desired results. This will also

develop a sense of knowledge and responsibility for the managers towards the organisation.
Various skills and competencies are explained below:
Skills
 Communication: It is a key to achieve success in a continued professional environment.
For ensuring the quality services, it is necessary for the manager to have effective
communication skills to understand the customer requirements (Cyrino, 2016). The
manager will be able to communicate with top and lower level of employees about the
strategies developed. Communication will help in developing the bridge between
different level of management which ensures smooth working of the organisation.
 Management Skills: It is a skill which is very important for a manager to bee inherited.
The management skills help in balancing the work pressure by collaborating the forces of
external environment that will ensure continuous success. The management skills help in
allocating the workers among the team members according to their specified skills. It is
necessary to ensure management in the working environment as this will help in meeting
strict deadlines (Eastwood, 2017). This will ultimately satisfy the customers.
 Leadership Skills: This skill ensures that a manager led their effective team towards the
attainment of goals of the organisation. In relation with the mentioned hotel, the manager
will be able to divide the work among the team mates which will enhance their
productivity and knowledge. A leader is the one who is followed by the team members.
So, in order to achieve their targets a leader must behave in an efficient manner which
will motivate them to follow him back and forth.
Competencies
 Work Ethics: These can be defined as the set of rules and guidelines described in order
to achieve success. In relation with Rosewood Hotel, the managers have to be consistent
in maintaining the aspects like, punctuality, accountability and many more. The reason
for the expectation is that customers are becoming more demanding day by day. So in
order to meet their expectations the managers are working on the development of work
ethics. These ethics define what is right and what is wrong. Work ethics ensures that the
manager does not get involved in any malpractices in achieving their targets.
 Decision Making: This is very important for a manager to ensure effective decisions to
be taken towards achieving the desired goals. Decision making ability helps in allocating

the resources of the organisation. In relation with mentioned hotel, effective decision
making ability will enhance their working practices. Decision making ability enhances
the working culture of the hotel and the industry (ELLIS, 2016). Also, this will enhance
their problem diffusion skills which will develop a success path for the organisation.
Hence, these are the various skills and competencies which will help in boosting the morale
of the employees. Also, this will help in them in developing the professionalism among the
industry.
TASK 2
P3 Critically evaluation of Own skills and Competencies
Considering the personal and professional development of my own, it is important to
consider various skills and competencies. Some of them are explained below:
 Collaboration and Cooperation: If I want to mention about this skill, then I would say
that cooperation is necessary to manage the teams. The collaboration skill help me in
achieving my targets on time. Also, if I want to rate my own on the basis of this skills
then it will be around 9 out of 10.
 Willingness to Learn: Learning is a continuous skill that helps me completing of my
work. Also, I will be able to develop my learning which will help in managing the events
successfully. This will also help me in enhancing my knowledge in the practical
environment (Everitt, Neary and Clark, 2018). Willingness to learn is very important to
get developed in an individual. Although I have the will power for learning the new
innovative activities. But, I want to enhance this skill which will help me achieving my
career targets.
 Positive attitude: Attitude defines the personality of an individual. So, if I want to make
my attitude positive then I have to devise various strategies for the development of my
own personality. Also, I apply this skill towards motivating the workforce for ensuring
better results. In relation with the Rosewood Hotel, I apply my skills for the enhancement
of goals of the organisation.
There are some of the competencies mentioned below:
 Problem Resolving: I have given myself 7 out of 10 rating for this competency. I want
to develop some sort of new skills that will help me in developing my personality. This

will help me getting a suitable position in an organisation. Also, this will help in
enhancing my level of efficiency.
 Leadership: If I want to give rating for my own then I will give 6 out of 10. The reason
being that team is made of different members. So, the leadership skill is also effected by
the nature of team members. I want to enhance my leadership qualities by taking forward
my team towards the attainment of goals of the company (Gonçalves, Klering and
Balbinotti, 2016).
 Consumer Service: Consumers are the main target for any organisation. So, if I want to
rate myself on the basis of this skill then I would say 6 out of 10. The reason is that I
want to improve my customer service skill by understanding their needs and
requirements.
Personal Skill Audit
Learning Skills Target Proficiency Existing Proficiency
Skills:
Positive Attitude
Temperament to learn
Cooperation
10 9
9 7
10 9
Competencies
Consumer Service
Leadership
Problem Resolving
Target Proficiency Existing Proficiency
10 7
10 6
10 8
P4 Range of Learning Theories and Approaches.
There are many approaches and theories applied by the individual to gain knowledge and
enhance their personality (Grit, 2019). These skills will be able to convert them into practice
which will improve their learning. Therefore, for leading my weaker skills then following
approaches are helpful for me:

Learning Theories
 Constructivism: This theory defines learning to be an active process. This process is
continued in the daily lives of an individual. I can learn this by evaluating my past
experience and the environment around me. This will be helpful in maintaining a
competitive edge.
 Congnivitism: This theory is based on the various internal and mental processes with the
collaboration of concentration in it. This theory will help me enhancing my problem
solving abilities and transform me into rapid decision maker. Therefore, through
implementation of this theory will help in becoming self sufficient and effective.
Learning Approaches
 VARK Style: This approach includes 4 elements namely; Visuals, audio, reading/writing
and kinetics. This theory divides various learning styles on the basis of their preferences.
This also ensures that they learn in an effective manner for continuous development and
growth.
 Kolb's Learning Cycle: This approach of learning includes various stages in
implementing this learning style. First stage is encountering with new experiences which
is followed by observation of learner. In this learner identify the inconsistency in their
conflicts management which will ensure the proper understanding. The next stage is the
last stage which is related to the development of abstracts.
Hence, these are various learning skills and approaches which help in learning new things for
an individual. Also, this ensures the overall development of an individual. This will be effective
for improving my personality and enhance my competency level by performing the role of
manager in the Rosewood Hotel (Gurzhii, Gurzhii and Seliukov, 2018). In relation with this the
cognitivism theory and VARK learning approach best suits me as a manager.
TASK 3
P5. Construction of a professional development plan to enhance chosen skills and competences
within a specific work context
Personal development plan based on my existing competence is presented underneath:
SKILLS CURRENT
PROFICIEN
CY
TARGETTE
D
PROFICIEN
DEVELOPME
NT
OPPORTUNIT
RESOURC
ES
TIME

CY IES
Problem
Resolving 7 10
Such expertise
will be
developed by
attending
multiple sessions
that could allow
me to improve
certain abilities
by performing
complicated
tasks on various
schedules (Salifu
and Agbenyega,
2016).
Only
resources
needed for
improve such
capabilities
are also the
instruments
or facilities
used only to
manage
things.
2 Months
Conflict
management 8 10
This can be
achieved through
the continuous
practice that will
help in
developing
innovative
solutions to
critical and
complex
problems. Also,
the development
can be done
through
enhanced
knowledge of the
individual
(Kalns, 2016).
There are
some of the
resources
necessary
which
involves
knowledge of
the
individual
and certain
softwares
that provide
the
innovative
solutions to
critical
problems.
3 Months
Communicati
on
7 10 This can be
developed with
The
resources
that helps in
2 Months

the help of
continuous
practice which
helps in
developing the
overall
personality of an
individual.
developing
the
communicati
on skills is
the internet
and online
media, books
and novels
that will help
in getting the
knowledge
about the
basics of the
grammar
(Stewart,
2016).
TASK 4
P6 Undertake a job interview for a suitable service industry role
In present context, interview process for Event Manager is conducted underneath for the hotel that
has been taken into consideration and i.e. Rosewood Hotel (Jackson, 2016).
INTERVIEW
Interviewee: “Good Morning, Sir.”
Interviewer: “Good Morning, Please have a seat!”
Interviewee: “Thank You so much, Sir!”
Interviewer: “Shall we start the interview?”
Interviewee: “Yes please!”
Interviewer: “Okay. So, based on your own mind-set, what can be considered as the best key
skill that a manager needs in our hospitality industry?”
Interviewee: “Communication is said to be the most crucial and effective skill that a manager
should have, because what I think is that, without appropriate communication skills, an
individual may not become able to deliver right information!”
Interviewer: “If you are dealing within an unhappy client, how will you manage the whole
work?”
Interviewee: “The absolute first approach performed by me is suitably ask the client in regards

to the issues with our administrations he or she is confronting. Furthermore, I would be giving
them confirmation that their needs would definitely be taken into account, right away! Besides,
I would move in the direction of finding the underlying driver of the issue and resolve the
equivalent successfully.”
Interviewer: “Okay, a good answer, well a manager could effectively manage to attain a
number which is huge in nature but also attainable?”
Interviewee: “Designation and Management would be two noticeable methodologies which I
would apply right now. I would quickly move toward supervisors of various offices and would
distribute them obligations with clear directions and courses of events. Besides, for the
executives’ reason, I would embrace intermittent inputs to guarantee consistency in activities!”
Interviewer: “Fine, in the last, I want to ask that how will you performs different actions in
relation to resolving a problem which is also done by a staff member or our own company but
in an unethical manner?”
Interviewee: “At first, it is my responsibility to investigate the whole situation and ask from
the person, that what actually happened when the malfunctioning took place. At the same time,
I will also be reporting all the content gathered from him or her to authorities!”
Interviewer: “Okay, thank you so much for coming, you may leave now.!”
Interviewee: “Alright sire, thank you and I am hoping to get a call real soon!”
P7 Review the key strength and Weaknesses of an applied interview process.
There are some of the strengths and weaknesses of the interview process. This process is
necessary to be performed for ensuring proper selection of the right candidate for the
organization. These are explained below:
Strengths
 Precision: The interview process is an exact process which helps in finding the right
candidate for the right job. This advantage helps them in getting the right personnel for
the activity which will help them in getting the prospective candidates. Also, interview
process is undertaken for searching a right candidate by asking numerous questions and
requiring explicit replies from the candidate (Jackson, 2016). This also enhances the
knowledge of the interviewer and interviewee.

 Spontaneity: This is Strength of this process. The interview process is related to
unconstraint round of inquiries where answers were initiated. This helps in getting
legitimate answers from the interviewee which ensures that if there is any possibility of
activity job. Also, the process is performed by a Knowledgeable HR who is responsible
for the selection of personnel in the organisation. The interviewer can judge the non-
verbal behaviour of the candidate. Also, it ensures flexibility in the process across the
company.
Weakness
 Time Consuming: This process is a time consuming process which sometimes waste the
time of both the interviewer and interviewee. Time is an important factor for any
individual. As this process consists of different rounds which consumes time and also the
answers given by the interviewee has not any ground of accountability.
 Lengthy: This process is lengthy as it consists of various rounds designed. The lengthy
process develops the disinterest of the candidate in the particular job (Jourdan, 2016).
Also, there is an involvement of lack of information with an interviewee which was
interviewed by HR.
CONCLUSION
From the above report this can be concluded that personal development is very important
to ensure the growth of an individual. After the practice of the personal development plan in the
practical world will ensure that the candidate achieves their desired goals on time. The personal
development is also included in this report which is designed on the basis of the skills required to
be inherited by myself. Moreover, interview process has some strength and weakness which will
help in proper selection of employee at work. There are various skills that an individual
perceives in order to maintain their competitive edge. Also, giving opportunity an individual will
boost their morale for achieving the profitability. This also led to proper growth in the near
future. Personal and professional development helps in the enhancement of the knowledge and
skills of an individual.

REFERENCES
Books & Journals
Beames, S., Mackie, C. and Atencio, M., 2019. Adventure and Personal and Social
Development. In Adventure and Society (pp. 137-156). Palgrave Macmillan, Cham.
Calvert, H., 2019. The clinical development of carboplatin–A personal perspective. Inorganica
Chimica Acta, 498, p.118987.
Cruess, R.L., Cruess, S.R. and Steinert, Y., 2016. Amending Miller’s pyramid to include
professional identity formation. Academic Medicine. 91(2). pp.180-185.
Cyrino, M. C. D. C. T., 2016. Mathematics teachers’ professional identity development in
communities of practice: Reifications of proportional reasoning teaching. Bolema:
boletim de educação matemática. 30(54). pp.165-187.
Eastwood, T., 2017. A personal reflection on the development of archival education. Education
for Information, 33(2), pp.75-88.
ELLIS, P., 2016. The role of the leader in Personal Development Planning. Wounds UK, 12(2).
Everitt, J., Neary, S., and Clark, L., 2018. Personal guidance: What works?.
Gonçalves, G. H. T., Klering, R. T., and Balbinotti, C. A. A., 2016. Tennis competition's
contributions to children's education and personal development. Journal of Physical
Education, 27.
Grit, R., 2019. Managing your competencies: personal development plan. Routledge.
Gurzhii, T., Gurzhii, A. and Seliukov, V. S., 2018. Public Administration of Personal Data
Protection in Modern Ukraine.
Jackson, D., 2016. Re-conceptualising graduate employability: The importance of pre-
professional identity. Higher Education Research & Development. 35(5). pp.925-939.
Jourdan, D., and et. al., 2016. School health promotion and teacher professional identity. Health
Education.
Kalns, E.T., 2016. Rapid development of virtual personal assistant applications. U.S. Patent
9,489,625.
Salifu, I. and Agbenyega, J. S., 2016. Teacher motivation and identity formation: Issues affecting
professional practice. MIER Journal of Educational Studies, Trends and Practices. 3(1).
Stewart, J., 2016. Personal development plan. In Encyclopedia of Human Resource Management.
Edward Elgar Publishing Limited.
Tomasello, M., 2018. Great apes and human development: a personal history. Child
Development Perspectives, 12(3), pp.189-193.
Webb, S .A. ed., 2017. Professional identity and social work. Taylor & Francis.