This report examines change management within the context of the hospitality sector, focusing on the challenges faced by Rosewood Hotel in the current economic climate, particularly in the wake of the COVID-19 pandemic. It explores the extent to which the hotel has changed or needs to change, considering operational, financial, and technological adjustments. The report applies Lewin's Change Model and the Kaleidoscope Change Model to analyze potential strategic approaches and tactical options available to the hotel, including the McKinsey 7S model. It also suggests additional strategies such as implementing cancellation fees to mitigate financial losses. The analysis aims to provide insights into how Rosewood Hotel can adapt and thrive through effective change management practices in a dynamic market environment.
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