Rosewood Center: Improving Healthcare Quality Through SWOT and Change

This report provides a comprehensive analysis of Rosewood Center, an after-school play center for children with special needs. It begins with a discussion of Syed's roles and responsibilities in maintaining quality, emphasizing the importance of skilled staff and training. A SWOT analysis is then conducted, identifying strengths like skilled staff and weaknesses such as lack of training and autocratic leadership. Opportunities include ICT implementation and policy changes, while threats include limited resources. The report then applies the McKinsey 7-S change management model, recommending strategic changes, structural adjustments, and the importance of shared values, skills, staff, and systems to improve service quality and address identified issues. The report concludes by highlighting the interdependencies of these elements for successful change implementation.

Healthcare
environment

TABLE OF CONTENTS
Introduction......................................................................................................................................3
1 Discussion Syed's roles and responsibilities in respect to maintain quality in Rosewood
Center centre................................................................................................................................3
2. Conducting a SWOT analysis of Rosewood centre.................................................................4
3 Change management theory.....................................................................................................6
Conclusion ....................................................................................................................................11

INTRODUCTION
Managing change in the social and healthcare sector is a very crucial and cumbersome
task because of the verity of operations in which these sector is indulge with. The manager and
the official has the critical responsibility to managing the change effectively by complying it
with organizational goals and objectives. There are various changes are taking place in the
scenario of health and social care such as political, social, economical and technological which
makes managing the change more necessary for the welfare of the organization and society.
1 Discussion Syed's roles and responsibilities in respect to maintain quality in Rosewood Center
centre.
According to the given scenario, Rosewood Center is an after school play centre for
children with special needs. Further it operating times is 3.30 PM to 7 pm. There are number of
children who have a hearing impairment. In this organisation there are high staff turnover who
provide health care services to children (Chen, Kim and Yamaguchi, 2014.). Currently
Rosewood Center has appointed Syed as a manager, where it he observed that some necessary
changes need to be implemented. There are high turnover staff at play centre and they are not
much skilled in order to provide quality services to children. Further team leader at Rosewood
Center adopted autocratic leadership style which demotivate employees. Teacher and other staff
member who are providing services to children's does not take proper care of children who have
a hearing impairment.
There are different roles and responsibilities of manager regarding maintaining quality at
Rosewood Centre. One of the more essential services is the more important is that its quality is
assured. The purpose of play school is to teach and support children who are suffering from
disabilities in order to promote there well being. If the school fail to this then it will impact the
health and way of living of children (Cameron and Green, 2015). Quality assurance the
contemporary theories claim that quality can be assured only by staff member who provide
services to customers. Further manager can focus on hiring staff member who are highly skilled
and have knowledge to handle children with special need. On the other hand existing staff
members can be provided training facility, so that they came to know the way to treat children
who have a hearing impairment. For instance, if teacher understand the way of understanding
children who cannot hear or speak, then they can easily support them in overcoming there

problems (Boons and Lüdeke-Freund, 2013). Along with this they can trained children lip
reading and the through action the way they can express there problem and feelings to other.
Therefore, by providing training and development facility to staff member manager can easily
assured quality. Apart from this the Rosewood Centre commitment to quality support its growth
of school and help in enhancing the growth and development of school. There are some policy
of quality which need to be known by the staff member and teacher in school. To make good
image in market teachers need to make sure that they provide high quality product which can
win the trust of children's and their parents, it help in gaining their strong trust. Further they need
to respond the enquires and request of children so that they feel comfort at Rosewood Centre.
Manager need to produce written specification for health care work which sets its concept,
characteristics and standards. It is so because the specification is at the heart of guaranteeing
quality (Akerib, Alsum and Boulton, 2017). Further manager is need to to seek the control
quality against the specification. At the Rosewood Centre the quality control can be done by
making right policy and procedure. Manager is also responsible to make sure that resources used
at Rosewood Centre are of good quality, so that children may not get hurt by any resources
which are available at play centre. If resources used at play centre is of not good quality then
teacher cannot provide high quality services. Therefore implementation of quality resources is
also very beneficial for Rosewood Centre in order to provide quality services to children
2. Conducting a SWOT analysis of Rosewood centre
SWOT stands for (Strength, weakness, opportunities and threats) help Manager of
Rosewood school in identifying its weakness and strength so that it can easily make changes in
its way of working and other in order to improve quality and other factor which lead to become
barrier in success of Play school.
SWOT analysis of Rosewood centre is as follows:
Strength:
 The strength is Rosewood centre is that teachers and other staff members are highly
skilled as they know the way to treat children in appropriate manner who are suffering
from disability (van der Zwaan and Di Sbroiavacca, 2016.). Further at Rosewood there
are high staff turnover which help in providing best services at right time without facing
any type of problem.

 One of the anther strength is that parents only need to pay 10 an hour for children to
attend which is suitable cost.
 Policy and procedure which are implemented at Rosewood centre are very effective. All
children belong to different caste or religious are treated equally by teachers without
making any kind of discrimination (Boons and Lüdeke-Freund, 2013.). Further the school
development plan of Rosewood centre as a goal to raise attainment level of children. To
show the services awareness of the needs of children with the help of present guideline in
which importance is stated of learning.
 Further Rosewood school used investigation and information supported way and
materials in order to match the child learning style (Goetsch and Davis, 2014). It also
taken children to play double team sports on a state of the art track and field.
Weakness:
 Weakness of Rosewood centre is that it does not provide training facility to new and
existing teacher which lead to impact the quality of services provided to children.
Training facility related to the way of using new resources is important for Rosewood
centre. Further if teacher unable to understand the language of children or their action of
expressing there view then it impact quality of services (Chen, Kim and Yamaguchi,
2014.). It is important to enhance language reading, time management and organisational
skill by providing training on specialized program to teacher.
 One of the another weakness is that Rosewood centre is that it is using autocratic
leadership style which is not effective in order to motivate its staff members (Chen, Kim
and Yamaguchi, 2014.). Due to autocratic leadership style teachers are unable to work by
there own way and they get demotivated which directly impact quality of work.
 Staff members take number of days off sick due to which Play centre unable to provide
care and support to all children on time. Due to high number of sick leave children are
not getting treatment properly and on time which lead to impact the image of play centre.
 Working hour of the of the Rosewood play centre is not followed strictly by teacher and
other staff members. Due to this reason less number of children are attend the centre.
Further the organisation doesn't have information communication resources.
Opportunities

There are some opportunities which Rosewood centre organisation have which have
organisation in order to improve quality of services.
 The Rosewood centre have opportunity to provide snack and drink to all students. Further
new information communication technology can be used by the school in order to
provide high quality services to students and maintain records in systematic way
(Goetsch and Davis, 2014). Along with this it can also provide training and development
facility every month, so that teachers can easily serve quality services to its customers.
 Further Rosewood can make changes in its policy and procedure regarding the welfare of
students so that they not face any type of issues at the time of taking services.
 All the information provided by students must be kept confidential so that parents not
face insecure at the time of providing information related to services (Goetsch and Davis,
2014).
Threats
Threats are the barriers which unable to deliver quality services to students at Rosewood centre.
 Lack of resources and ICT technology at Rosewood is one of the threat faced by
organisation in order to quality services. Along with this due to this reason organisation is
unable to provide training facility to its customers (Güneralp, Güneralp and Liu, 2015).
 Secondly lack of financial resources Rosewood is unable to buy resources and make
necessary improvement which are required within an organisation.
 There are high number of children and Rosewood is not able to treat each and every
student due to lack of time.
3 Change management theory
According to the conducted SWOT analysis of Rosewood centre, it has been identified
that there are two changes which are needed to be implemented in the service. Changes which
need to be made such as at Rosewood it is important to acquire new resources an implement
information communication technology. Second change which need to implement is to introduce
new policy related to leave permission and change in autocratic leadership style so that it can
teacher can work with full motivation.

For implementing changes successfully here manger can use McKinsey change
management model. This changes need to be made within an organisation in order to make
deliver standard services to students
As per the model of McKinsey change model involves 7 interdependent factor which is
classified as hard and soft elements (Güneralp, Güneralp and Liu, 2015). Therefore manager of
Rosewood can implement the necessary changes with the help of mcKinsey 7-s involves seven
model which is discussed below:
As per this model hard elements are easy in identifying and which can be used directly by
manager to influence it within an organisation. Here this strategy is used as the organisation
charts, formal process and information technology system (Hambel, Kraft and Schwartz, 2015).
On the other hand soft elements is not easy to describe as compare to hard elements. It is so
because they are less tangible and mainly influenced by culture. For making Rosewood centre
successful this elements are more important for an organisations.
From the given below figure it is easy to depicts the interdependency of the elements and
indicates the change which one can affects all the others.

Here below are each elements is discussed specifically:
 Strategy: Manager of Rosewood need to make plan in order to build and maintain
competitive advantage over the competition. Here at Rosewood is need to focus on
improving the quality of services for this it need to make some strategy so that it can
easily implement new ICT technology at school (van der Zwaan and Di Sbroiavacca,
2016). Further strategy can be stated as one of the way through which it can easily
achieve long vision, mission and values. Here Rosewood manager need to make strategy
for implementing new technology and resources within an organisation. Further there
policy need to make so that off sick can be avoided by teachers. For this purpose proper
strategy need to farmed so that changes cannot be resist by the staff member and teachers
within an organisation.
The below discussed are the hard elements which need to be taken into consideration at the time
of implementing the changes at Rosewood Centre.
 Structure: Structure is known as the way through which school can divides in sub
department and organised at sub department and covers the information which is
responsible to whom (Hambel, Kraft and Schwartz, 2015). For managing the changes it
is important for an organisation to structured in systematic manner. According to the new
structure reporting method will be changed which lead to force employees to accept the

changes. Further when structure is changes reporting pattern will be change due to which
staff and teacher cannot take leave without the permission of higher authority.
 Systems: System is kind of the procedure process and the way of characterizing the
work need to be done. Here it includes the promotion, financial system, recruitment and
way Rosewood centre use in order to keep the records of all whole work (Goetsch and
Davis, 2014). Further it includes day to day activity in which staff member include
themselves for making sure the completing of their allotted tasks.
The soft elements are not much tangible as compare to hard elements and they are as follows:
 Shared values: It is the core values are known as the set of traits and characteristic and
behaviours which is believed by Rosewood centre. Here Rosewood need to make
changes in its norms and standards which guide the need to make changes so that
absenteeism can be avoided from the school (Goetsch and Davis, 2014). Further timing
of school should be followed strictly so that teacher can give enough time to students.
 Style: In style it show the way Rosewood centre is manages by the top level managers.
Further the way they interact and take actions in providing good quality service to
students. Here manager of Rosewood need to make changes in its leadership style so that
it can motivate its employees and involve them in decision making process (Cameron and
Green, 2015). Further by making changes in leadership style it become easy for the
organisation to motivate teachers so that they can deliver quality services. Along with this
democratic leadership style also enable teachers and other staff members in decision
making process. This enable to give effective idea to Rosewood centre in order to deliver
good quality services to students.
 Staff: Staffs are those who deliver services to students at Rosewood organisation. Further
if in an organisation. If there is high staff turnover then it become difficult for the
manager to manage all work (Chen, Kim and Yamaguchi, 2014). Therefore Rosewood
need to hire staff member who are highly skilled and can easily deliver quality products.
 Skill: Skill is also very important for the Rosewood centre in order to deliver high quality
product and services to students. Further Rosewood centre is a school which provide
support and care to children who are suffering from disabilities and hearing impairment.

So it is important for the manager to hire staff members who are highly skilled and know
the way to supports children in their own way.
Through the use of McKinsey model it need to make changes in order to understand the
goal of the organisation and optimise each of the seven factor in accordance to the corporate
goal. Here framework can be used in order to understand the gaps which take place and appear
within the organisation (Bull, Böhnke-Henrichs and Carter-Silk, 2016. ). Through this manager
of Rosewood can easily identify what changes need to make and what is creating imbalance and
different area of the school which need to be improve in order to enhance performance and
quality.
For applying this tool within an Rosewood centre it is important to follow the steps give below:
Step 1 Finding out the area which is not effectively aligned:
Manager of Rosewood need to look at the 7S elements and find out that they are effectively
interconnected with each other or not. For instance the Rosewood centre make strategy in order
to implement Information communication technology (Kuipers, Kickert and Van der Voet,
2014.). Here change need to make in strategy or structure so that any conflict take place due to
change can be avoided.
Step 2 Deciding the optimal organisation design
By Taking support from the Top management it become easy to find out all the changes which
need in order to design according to the changes which need to make at Rosewood Centre.
Change in design need to be make as per accordance to the changes which need to implement.
Here new department need to make who can manage all the technological system.
Step 3 making decision where and what type of changes need to made
This is known as the action plan which will provide detail of area where changes need to be
done. Here manager should the Rosewood need to influence them in order to change there
management style so that it can deliver quality services.
Step 4 Implement the necessary changes
It is one of the most important stage of a change process it is so because if changes are
implemented in systematic manner then only it give positive outcome. For this manager need to
well trained its employees so that it can easily use new technology and resources which are
introduced at the organisation (Bull, Böhnke-Henrichs and Carter-Silk, 2016). Further changes in

leadership style also made so that employees can be motivated and involved in decision making
process.
Step 5 Continuously review the 7s
Any changes take place in one elements of McKinsey model then it directly impact the second
elements so it is important for Rosewood to continuously review the changes in each area in
order to implement changes successfully.
CONCLUSION
From the above report it can be concluded that changes are important for any
organisation in order to attain growth and development. It is important to improve quality there
are some changes which need to implement with the use of change management model. Further
it can be concluded that there are different role play by managers in order to implement
necessary changes within an organisation. SWOT analysis help in identifying the strength and
weakness of the organisation. Further through the help of this organisation in identifying the
weakness and different ways to overcome this all issues.

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