This report provides a comprehensive analysis of Royal Mail, a prominent UK postal service, focusing on the external influences shaping its business operations and its approach to Corporate Social Responsibility (CSR) and sustainability. The analysis employs PESTLE (Political, Economic, Social, Technological, Environmental, and Legal) and Porter's Five Forces frameworks to dissect the macro-environmental factors and competitive forces impacting Royal Mail. It delves into how these external pressures, such as political risks, economic fluctuations, social attitudes, technological advancements, environmental regulations, and legal frameworks, affect the company's strategic decisions. Furthermore, the report examines the relevance of CSR and sustainability to Royal Mail, highlighting how these considerations influence its policies and decision-making processes, with a focus on stakeholder engagement, environmental stewardship, and community support. The effectiveness of Royal Mail's CSR response is critically evaluated, and areas for improvement are suggested, aiming to enhance the company's long-term profitability and societal impact. Desklib offers a wealth of similar solved assignments for students.