Royal Mail Leadership: Style, Development Plan and Evaluation

This report provides an analysis of leadership styles at Royal Mail, a British multinational postal service and courier company. It explores leadership experience within the organization, focusing on the role of leadership in managing change and maximizing customer satisfaction. The report evaluates the implementation of situational and behavioral leadership theories, highlighting their merits and demerits in the context of Royal Mail's operational environment. A key aspect of the analysis is the formulation of a leadership development plan aimed at enhancing motivation, flexibility, and critical thinking skills among leaders. The plan includes specific activities and target dates for achieving leadership objectives, ultimately contributing to improved work capabilities and organizational performance. The report concludes that effective leadership is crucial for achieving organizational goals, emphasizing the importance of continuous learning and adaptation in leadership styles.

Royal Mail: Leadership
Style

Table of Contents
INTRODUCTION...........................................................................................................................3
MAIN BODY ................................................................................................................................3
Leadership Experience................................................................................................................3
Organisation Situation and role of leadership.............................................................................3
LEADERSHIP DEVELOPMENT PLAN..................................................................................7
CONCLUSION................................................................................................................................8
REFERENCES................................................................................................................................9

INTRODUCTION
Leadership and management are two main pillars of an organisation and this considered
as important or crucial part which aids management to understand about overall policies and
procedures related with business. In simple terms, leadership is defined as the potential which
influence and drive group efforts of an organisation towards accomplishment of company goals
and objectives. Manager and leader possess about leadership qualities with motive of
formulating strategies which support management to obtain sustainable competitive-advantage
(Adnan and Valliappan, 2019). The selected organisation for this report is Royal Mail and this is
a British Multi-national organisation that operate business in postal service and courier.
Moreover, this report highlights on leadership experience and the areas for development with
formulate of an action plan. Along with this the evaluation of leadership process with focus on
relevant theory and concept will also focus in the report.
MAIN BODY
Leadership Experience
Leadership is explained as the social relationship which exists between two or more
individuals and they are depend on each other. Also, they work with motive of attaining certain
goals within the groups among all particular situation. The primary focus of Royal Mail UK is to
induce Good leadership because this aids individuals and groups to focus on maintenance
needs(it include need of individuals which support to perform work together) and task needs(this
refers to those needs which make progress towards accomplish of organisation goal). Further, the
leaders of Royal Mail take charge of organisation with motive of delegating responsibilities to
engaged members for complete their work in a proper manner in order to generate best outcomes
from organisation project.
Organisation Situation and role of leadership
Authorities of the Royal Mail focus to maximise the customer satisfaction and it describe
about European Foundation to improve quality with motive of completing work with measure of
overall leadership styles (Alonso‐Almeida, Perramon and Bagur‐Femenias, 2017). Their are
different ways exists and they measure organisation performance such as to formulate
performance report card, use of benchmark, etc. and this helps for improve the customer
satisfaction level. Performance also identify different ways and it elaborates three key business

process to develop overall business performance which aids towards completion of work with
more capabilities. Managing change is one of the most difficult task and the current situation
relates with modification in business process as it refers that most of the individuals who perform
their role in Royal Mail face problems to manage and complete work with new situation. This
also considered that to evaluate all perspectives related with individual it is important for induce
appropriate leadership style such as to adopt situational leadership style because this helps to
deal with the current situation by adoption of those methods which are more accurate and
effective for business.
INTRODUCTION ABOUT CHANGE
When the situation relates with post or parcel of UK than each individual select Royal Mail at
priority. In the current scenario, this is understand that respective organisation is one of the most
crucial business of UK as they deliver postal and parcel services among all over the world
(Arnold and et. al., 2015).
The current background to induce new amendments is because of the updated and advancement
in technology. This also considered towards support an organisation for manage work in a proper
manner through look and implement current methodologies related with business. Also, this is
done with accordance of current market scenario and it explain about all details which aware
workforce about benefits related with new technology. Leaders of the organisation (Royal Mail
leadership authorities) explain the details to overall group that helps for perform work with
implement of new change in business. Process controlled organisation and insulation of
technology are two major reasons for implement appropriate and effective leadership style for
business.
Learning from leadership
The situational theory is implemented by current leaders of the Royal Mail and this
performs an important role because it leads management to complete their work with more
efficiency. In context of current situation individual face challenges for adoption of technology
so Leader and other authorities struggle for motivate employee's to learn and induce the
modernise process (Cummings and et. al., 2018). Situational leadership is more effective
because this helps to observe the development and then to adopt those steps which helps to
advice changes that demonstrate necessity of the change. For this the leaders make better
relations with the workforce because this helps to implement changes with quick approach and in

short time-period. Example- leaders of respective organisation agree on the deal which improve
the payment and working conditions for postal workers. This results that dispute with workers is
end and now they work with more motivation which improve the time-period for deliver parcel.
Thus, customers satisfaction is automatically increase because they send and receive their
package easily and in minimum time period.
Evaluation of the leadership
Leadership perform an important role and according to the current market scenario, this is
understand that management complete their work with more efficiency. To evaluate the
leadership in an organised manner this is understand by me that with focus on leadership theory
and concept this is easy to analyse all those factors which is used for maximise the leadership
qualities (Larsson and et. al., 2015). Therefore, behavioural theory of leadership is adopted
because this focus on how leadership behave and it helps to assume and adopt all traits which are
universal adopted by all leaders. Also, they are the persons who direct individuals for perform
the task with current scenario specifically, to enhance and encourage the skills related with self-
development. Some merits or demerits of the situational leadership style are mention as follow:
 Recognise and understand need of flexibility- Common ground perform an important
role and this consists towards implement of all those perspectives which helps
management to adopt diversity in business. Royal Mail identify different perception like,
some workforce induce changes if they get offer related with monetary rewards while
other not focus to adopt changes. So situational leadership helps for implement the
flexible methods for motivate workforce. Behavioural theory supports me to recognise on
needs of all persons of Royal Mail including postal workers, employee's, manager, etc.
 To formulate comfortable environment- Situational leaders work with the style which
is based on the willingness level of the team-members. Most of the workers requires
those situation that allow them to perform their job role in a comfortable environment.
From perspective of behavioural theory this is identified by me that all actions and
activities which is important to learn are focused by me to determine types of leadership
and their style to understand overall work-capabilities (Pietsch and Tulowitzki, 2017).
The current market conditions of management allow employee's in a way that help to
match with needs of workforce and this helps to generate positive outcome.

 Awareness of the leader- Situational leaders always perform their work on the toes
because this is only a method for induce the situational leadership in respective
organisation. Change of the individual relates with different perspectives and it is useful
for encounter company efficiency. Moreover, situational leader adopt the approaches to
perform their task in a productive manner. Behavioural theory define that awareness
among leaders helps for maximise overall share of leaders through identify and analyse
social leadership factors.
Disadvantage of situational leadership
 Focus on immediate needs- Situational leadership is more focused towards the
fulfilment of need for shorter period (Saeed and et. al., 2014). So in case of Royal Mail
this is understand customer satisfaction is a long term perspective. From perspective of
the leadership this is difficult for me to analyse the behavioural theories because it relates
with focal points of leadership. Therefore, to overcome from the issue management is
focused towards accomplish of overall objectives because this helps for personal
development.
 Difficult to define maturity- The maturity within leadership depends on two different
methods and each of them have a different meaning. Like, the emotional maturity of
employee or worker and other is job maturity and this comes from employee experience.
In the last, behavioural theory analyse and categories all task according to leadership
style and task-oriented action to manage all work in a proper manner. So the learning
monitored by me consists that leaders focus that the recruitment is done on basis of job
responsibilities like, individual who is more responsible for their job role understand all
perspectives related with work to perform job role in an organised manner.
In the last, leadership include all those perspectives with implement of behavioural theory which
helps leaders for decide and learn all actions as well as activities that helps to become an
effective and appropriate leader (Sarver and Miller, 2014). In the context of Royal Mail
behavioural theory is used for analyse all those circumstances that make a leader more task-
oriented and it results in development of process controlled organisation.
Skills and attributes for learn leadership style
 Motivation- The first skill important for adopt situational leadership is to learn all those
actions which motivate an employee to complete their work in a proper manner. Also,

this include person confidence and this direct persons to complete their work by induce
accurate task. Also, this helps for induce the current levels by manage work with more
efficiency specifically to evolve various life-cycle in order to perform job-role through
engage more enthusiasm.
 Flexibility- With implement of appropriate leadership style this is easy for Royal Mail
leaders to manage all work with engage of flexible approaches related with business.
Reports move from one development level and this helps leadership style to manage
work according to decided approaches (Tortorella and et. al., 2018). Like, quality to deal
with current situation helps for improve the work-capabilities and overall performance
of business.
LEADERSHIP DEVELOPMENT PLAN
Leadership Goals Leadership activities
to accomplish goals
Property or area to
learn leadership
Target date to
achieve objective
To learn motivation
skills
Adoption of easy task,
delegation of work and
spread out periods, etc.
are the basic activities
which is adopted by
me to achieve
motivation objectives.
Workplace and the
current market area are
the place for adopt
motivation.
To achieve the
motivation goal
minimum three month
target is set to achieve.
To learn flexibility
skills
Current market and
situation is understand
by me to learn and
induce flexibility
related skills in my
leadership style.
Within organisation
management is
focused for adopt all
flexible approaches
among all current
market.
More then six months
of experience is
required to achieve
motivation objective.
Critical thinking skills The current market
scenario, define about
all those action and
activities such as
Leadership is learned
by me to focus on all
those actions that are
required at workplace.
The decided target to
learn critical thinking
skills is six-months
time-period to learn

which is important for
me is to learn and
adopt critical thinking
skills to make accurate
decisions.
Also, at the time of
process controlled
decisions critical
thinking skills is
learned by me.
them in proper
manner.
To maximise
communication skill
Leaders of the Royal
mail work to manage a
large number of
workforce. So this is
important for me to
learn better
communication skills
for manage work in
proper manner.
This is learned from
each actions and also it
is implemented at both
personal and
professional level.
One year is required
by me and this is
because it will help to
polish my overall
communication or
interaction method.
CONCLUSION
From the analysis of above report this is concluded that leadership perform an important
role to accomplish all objectives and goals through deciding an appropriate leadership style.
Also, this consists of different approaches and methods such as to learn motivation and flexible
skills to enhance and improve leadership styles and also to improve work-capabilities for
completion of all work in an organised manner. In the last, with formulation of leadership
development plan this is easy for accomplish all objectives through which overall approaches for
perform work is induced to enhance the leadership capabilities.

REFERENCES
Books and Journals
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Alonso‐Almeida, M.D.M., Perramon, J. and Bagur‐Femenias, L., 2017. Leadership styles and
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Arnold, K.A and et. al., 2015. Leadership styles, emotion regulation, and burnout. Journal of
Occupational Health Psychology, 20(4), p.481.
Cummings, G.G and et. al., 2018. Leadership styles and outcome patterns for the nursing
workforce and work environment: A systematic review. International journal of
nursing studies, 85, pp.19-60.
Larsson, J and et. al., 2015. Leadership in civil engineering: Effects of project managers’
leadership styles on project performance. Journal of management in engineering, 31(6),
p.04015011.
Pietsch, M. and Tulowitzki, P., 2017. Disentangling school leadership and its ties to instructional
practices–an empirical comparison of various leadership styles. School Effectiveness
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Saeed, T and et. al., 2014. Leadership styles: relationship with conflict management
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Sarver, M.B. and Miller, H., 2014. Police chief leadership: Styles and effectiveness. Policing: An
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Tortorella, G.L and et. al., 2018. Lean manufacturing implementation: leadership styles and
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Urick, A., 2016. Examining US principal perception of multiple leadership styles used to
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