Business Environment: Stakeholder Impact on Royal Mail Operations

This presentation analyzes the impact of stakeholders on Royal Mail's business environment. It begins with an overview of Royal Mail, including its history, services, revenue, and market share. The presentation then defines stakeholders and shareholders, differentiating between internal and external stakeholders. It explores Royal Mail's stakeholder engagement strategies, highlighting interactions with shareholders, suppliers, and the government. The presentation also delves into stakeholder management, focusing on customers, employees, and the local community. It explains the process of identifying and mapping stakeholders and concludes by emphasizing the importance of stakeholder management for conflict resolution and organizational performance. The presentation references relevant academic sources to support its analysis.

Business
Environment
Impact of stakeholders on Royal Mail

Introduction
The purpose of presentation:
Analyse the relationship and influence internal and external stakeholder have on business practice on Royal
Mail
Presentation outlines:
•Overview of royal mail
•Stakeholders
•Type of stakeholders
•Internal and external shareholders
•Shareholders engagement
•Shareholders management
•Shareholders mapping
•Conclusion

Overview of Royal mail
• Originally it is established in 1516 as a department of English government.
• Company provide mail collection and delivery services throughout UK.
• Revenue of approx. 1058 crores GBP in 2019
• More than 160,0000 employees are employed
• 47% of the market share

Stake holder's engagement by
Royal mail
• Shareholders
- make more profit to share the company's growth
- goods more return
• Suppliers
- they are key external shareholders
- timely payments
-timely communication
-loyal to their suppliers
• Government
- pay regular taxes
- following all laws and regulations
Offering employment

Stakeholders and shareholders
Stakeholders are the people who have something to gain or lose.
• Deep interest.
• Vital success.
Shareholders are the people who own the company by purchasing shares.
• They own the share of the company.
• They receive the amount from the profits.
• They have huge interest in company.

Type of stakeholders
Internal stakeholders
• one who exist inside the business
•Employees, managers, owners etc.
External stakeholders
•They are not directly affect from the decision.
•Suppliers, customers, creditors, government and etc.

Stake holder's engagement by
Royal mail
• The employees of royal mail are given their best
• Royal mail to improve the effectively in order to achieve the mission, purpose and value of the company.
• Royal mail has served over 8000 recycling state across its operations
• They provide an official website of the company
• Issues regularly updated to release the shareholders information for any update and developments.
• Using advertisement campaign.

Stakeholders management by
royal mail
• Customers
- They put them as on priority
-Offering them fast service and low price
-Provide more and more information
• Employees
-They are their primary stakeholders
-Engaged in companies goals
-Enjoy the culture of company
• Local community
- They help them by using environmental friendly
- Reduction in pollution

Stake holder's engagement by
Royal mail
• Shareholders
- make more profit to share the company's growth
- goods more return
• Suppliers
- they are key external shareholders
- timely payments
-timely communication
-loyal to their suppliers
• Government
- pay regular taxes
- following all laws and regulations
Offering employment

Identifying and mapping
shareholders
• They can start any stakeholders engagement process for mapping.
• it is important to understand the concept of customers royal mail
• Shareholders mapping is to identified the targets and collect the information

Conclusion
The shareholders and their benefits are eliminating the conflicts within the firm and improve the performance
of organisation.
Adopt different type of strategies which are needed to be adopted
Related to about different stakeholders mapping in order to minimise conflicts among various stakeholders

References
• Gao, P. and Li, J., 2020. Understanding sustainable business model: A framework and a case
study of the bike-sharing industry. Journal of Cleaner Production, 267, p.122229.
• Kuzieva, N., 2020. Kuzieva NR Stimulating the development of small business and private
entrepreneurship through a tax mechanism in the Republic of Uzbekistan.
• Massihi, N., Abdolvand, N. and Harandi, S.R., 2020. A business environment analysis model
for renewable solar energy. International Journal of Environmental Science and Technology,
pp.1-16.
• Veinberga, L., 2020. Project on Development of Municipality for Improvement of Business
Environment.
• Кюрегян, А.М., 2020. BUSINESS ENVIRONMENT IMPROVEMENT PRIORITIES IN
THE REPUBLIC OF ARMENIA. In Актуальные вопросы науки и практики (pp. 34-38).