Investigating Talent Management Challenges at Royal Mail: A Study

This report investigates the talent management challenges within the UK service sector, with a specific focus on Royal Mail. The study begins by outlining the project's aims and objectives, including understanding talent management concepts, evaluating different methods, identifying challenges faced by Royal Mail, and recommending effective strategies. It then details the project management plan, including scope, cost, time, quality, and communication strategies, along with a Gantt chart and Work Breakdown Structure (WBS). The research methodology encompasses the research type, approach, philosophy, data collection methods (primary and secondary), sampling, data analysis (thematic), and ethical considerations. A literature review explores various perspectives on talent management. The report then presents data analysis, including thematic analysis of employee responses regarding Royal Mail's talent management practices. Finally, the report concludes with recommendations based on the findings, offering insights into improving talent management within Royal Mail and the broader UK service sector. The report is designed to assist students in understanding the complexities of talent management in a real-world context.

MANAGING A SUCCESSFUL
BUSINESS PLAN

Table of Content
INTRODUCTION...........................................................................................................................3
P1. Devising project aim and objectives ....................................................................................3
P2 Producing a project Management Plan..................................................................................3
P3 Gantt chart and WBS.............................................................................................................5
P4 Research Methodology..........................................................................................................7
P5 Data Analysis.......................................................................................................................10
P6 Communicate the findings...................................................................................................19
P7 Reflection.............................................................................................................................19
CONCLUSION..............................................................................................................................21
Recommendations.....................................................................................................................21
REFERENCES..............................................................................................................................22
REFLECTIVE LOGBOOK...........................................................................................................23
APPENDIX....................................................................................................................................27

Topic —To investigate key challenges and obstacles facing by UK service sector in the terms
of talent management: A study on Royal mails
INTRODUCTION
Talent management refers to process that helps employees to acquire their skills,
attracting eligible employees and motivating them to enhance their performance. In modern era
talent management is required in enhancing productivity of employees and competitiveness of
organization in industry. It helps employees to learn required skills, which not only increase their
loyalty but also raise their personal development. For this project Royal Mail has been selected
which provide postal and courier to the customers. The report will give emphasis on key
challenges lining by UK service sector in managing talent. It will also develop understanding
about the manner in which project management tools help in addressing research issue. Further,
report entails talent management issues and associated aspects through the means of primary and
secondary investigation.
P1. Devising project aim and objectives
Aim
The aim of conducting research is to analyse issues facing by Royal mails with regard to
talent management.
Objectives
 To understand concept of talent management and its importance
 To evaluate different methods, use by UK service sector for talent management
 To identify challenges faced by Royal Mail in the context of talent management.
 To recommend effectual strategies to Royal mails for managing talent within business
unit.
Research Questions
1. What are the methods used by Royal Mail (RM) for talent management?
2. Which are challenges faced by RM in talent management?
3. How talent management can improve RM performance?
P2 Producing a project Management Plan
Project management plan implies for the framework that defines scope, cost, time, quality
communication method and risk factor related to the issue. Hence, it presents resources that

researcher and company will undertake for meeting objectives. It also provides information to
stakeholders regarding importance of task.
Scope The scope of project is for the company, industry and other researchers that
are willing to undertake project on talent management (Harsch and Festing,
2020). It also scopes at encouraging employees to cooperate in training and
development so that profitability of organization can also be increased
through adopting strategies of talent management. On the other side the
research will be able to get information related to concept of talent
management. It will enable scholar to enhance its knowledge and also get
opportunity of earning.
Cost An important aspect of project management is cost of conducting research.
It helps the researcher to conduct activities with predetermine budget. It
assists to allocate monetary resources in proper way. The total cost
required for this project is approx £480 to meet desire objectives which
includes Internet cost, transportation cost etc.
Time The specified time require to scholar for collecting data, sampling, data
interpretation, finding of research will be 10 weeks. The company will
need approximately 7 months for improving methods of talent
management, conducting activities of training and development to meet
expected outcome.
Quality The researcher will use qualitative data to meet desire objectives. The
qualitative method is easy to apply and enable scholar to get information
through interview, questionnaire, etc. Data will be collected through
primary mode in the form of questionnaire and secondary mode in way of
articles, news etc.
Communication To complete particular project with specified time, budget, and other
resources' researcher need to be in contact with all aspect related to project.
The scholar will collect data through email. The researcher will also
contact management of organization to get details of talent management.
Resource The researcher requires resources like internet connection, books and

journals, stationery items etc. The Company will require resources like
capital, human resource, technology, etc. so that project can be
implemented in mentioned time and budget.
Risk Researcher can face risk of wrong sampling, use of unsuitable source of
collecting data and incorrect interpretation. Company can face risk like
requirement of more money and time.
P3 Gantt chart and WBS
Gantt chart
It is graphical presentation of project plan which helps researcher to get information
regarding starting and ending date. It also helps to get the strategic path which assist in
identifying important activities.
Mode Task Name Duration Start Finish Predecessors
1 Selection of the research topic 1 wk Thu1/21/21 Wed1/27/21
2 Framing of the aim and
objectives 1 wk Thu1/28/21 Wed2/3/21 1
3 Reviewing the various
literatures 1 wk Thu2/4/21 Wed2/10/21 2
4 Identifying the methods of
research 1 wk Thu2/11/21 Wed2/17/21 3
5 Development of questionnaire 1 wk Thu2/18/21 Wed2/24/21 4
6 Collecting the data 1 wk Thu2/25/21 Wed3/3/21 4,5
7 Analyzing the data collected 2 wks Thu3/4/21 Wed3/17/21 6
8 Concluding the finding and
recommendations 1 wk Thu3/18/21 Wed3/24/21 7,6
9 Submission of project 1 wk Thu3/25/21 Wed3/31/21 8

Work Breakdown structure
WBS is the tool that is used by researcher to get detailed information of each activity. It
demonstrates top-level project deliverables and systematic composition of activities. It is used as
tool for planning, monitoring and controlling.

P4 Research Methodology
Research Methodology
It implies for tools and techniques that have been undertaken by the scholar for assessing
the extent to which Royal mails face issues for talent management. Research methodology
includes type, approach, philosophy, data collection method, sample size, data analysis, ethical
consideration etc. are given below
Research Type
There are two types of research qualitative and quantitative. The qualitative type helps in
measuring non-numerical concept and quantitative assist in analysing numerical data. The
researcher has used qualitative type as the talent management cannot be measured in numeric
terms.
Research Approach
Research approach can be distinguished into two parts such as Inductive and deductive.
The inductive is used to support qualitative type of research and deductive is for quantitative. In
present report scholar has chosen inductive approach to meet objective of identifying issues face
by talent management. In particular report inductive approach is selected for evaluating issues of
talent management which is a qualitative concept.
Research Philosophy
Research philosophies are of two types Interpretivism and positivism. Interpretivism
philosophy is used in qualitative research and positivism philosophy is utilised in quantitative
type. The scholar in current report has used Interpretivism for accessing details of talent

management and for completion of project in more effective and efficient manner. With respect
to this, interpretivism is selected because deductive approach benefits are not fruitful for present
report.
Data Collection
In research, data collection is highly significant which can be gathered from mainly two
sources such as primary and secondary. Primary data is the one which scholar collects via
survey, interview, focus group etc. for meeting research objectives. However, secondary data
refers to the one that had already been gathered, analysed and published by other scholars. In
this, for addressing research problem data has been gathered from both the sources. In the
context of primary, survey has been done on 30 employees of Royal Mail through the means of
questionnaire.
Sampling
For sampling, researcher has selected RM's 30 workers to get details regarding issues
face by firm in talent management. These 30 employees are selected randomly to get accurate
and fair data. Moreover, random sampling is chosen for getting fair perceptive of employees of
the organization.
Data analysis
Data analysis can be done with help of thematic and SPSS technique. The researcher in
present report has used thematic technique for analysing data gathered through survey. Data
analysis has been visualized in terms of graphical presentation for better understanding of
findings.
Ethical consideration
The scholar has used fresh data without making any modification in information collected
from employees by following transparency ethical principle. Selected sampling has not been
forced to share their thought and views for talent management, they have willing given their
feedback. Scholar has also used secondary data in ethical form.
Reliability and validation
It is collected from sources that are copyright and show reliability and validity of data. As
the data is taken from sources which are validated so there is no chance of inaccurate
information. The researcher uses qualitative type with thematic technique to analyse talent

management of company. Scholar has taken all necessary information for effective presentation
and completion of project.
Literature Review
As per the views of Taylor (2018), talent Management refers to attracting, retaining and
managing employees. It helps the organization to obtain improved performance and allows
company to drive innovation in the firm. It enables to build strong branding of organization,
decreases turnover and motivates others to grow. In against of this Krishnan and Scullion (2017)
Deters (2017) articulated talent management is expensive in form of Financial resource and time
consuming. There is lack of support from manager in talent management and it also contributes
in increasing conflicts between management and employees. In contrast, Ain and Khodeir,
(2020) depicted every organization should aspire talent managements as it provides assistance in
hiring qualified employees, understanding them better and making communication effective. It
also helps in placing right person at appropriate position where employees can fully optimize
their skills to serve better productivity.
According to Ekelöf and Lindberg, (2020) stated that talent management is waste of time,
it also results in lack of proper leadership. It distracts the organization from profitability and also
makes the situation of jealousy among employees. In the contrast Tamunomiebi and Worgu,
(2020) said that management of employees rises the engagement between employees and retain
top talent in company. This increases competitiveness in organization.
As noted by Gallardo-Gallardo,Thunnissen and Scullion (2020) talent management methods
have strong role to generate new profound work growth diversity among work horizons within
which employees are able to focus on further enriched new vision oriented domains. Strategic
planning and goal alignment within executive working scenarios generate new scale evolving
efficacy, leadership among talent management aspects by which there are varied functional scale
goal formulation efficacy towards new targets completion effectively. The author has also
analysed that engaging stakeholders within company are essential for generating new
informative efficacy among talent management scenarios. There shall be vision oriented scale
diversion and engagement of new ideologies of talent management where author has researched
in papers that there is profound scale functional growth towards new scale engagement scenarios
towards longer time run.

As per the views of Greene (2019), there are various challenges of talent management
within working performance horizons in companies where poor hiring strategies, inexperience
with leadership and employee turnover generates blockages in talent management among
working paradigms. There has been analysis shown within research papers where HR practices
and working scenarios among company’s efficacy goals need to be focused on towards stable
development of talent management which harnesses vision, goodwill and revenue scenarios
within competitive domains towards scaled up keen parameters for vivid functional technical
viable new metrics. Author has also analysed that talent management strategies profoundly
focuses on enhancing workforce scale diversity, motivation within larger horizons and also to
generate specific scaled up keen goals actively (What is a talent management strategy? | 9 tips
for success. 2021).
P5 Data Analysis
THEME 1: Royal Mail managers focus on talent management at the workplace for higher
informative performance of employees
PARTICULARS RESPONSES
YES 20
NO 10
TOTAL 30
67%
33%
No of employees
YES
NO

Interpretation:
The above data interpreted within pictorial data brings forward information that Royal
Mail leaders focus on talent management at workplace among employees for higher informative
performance of employees. 20 number of employees have opted yes which is positive indication
showing varied determinants of talent management n implementation and active functional
working growth towards practical vision evolving scenarios. 10 Number of employees have
opted no, which shows that minimal number of employees feel lack of talent management. The
data also enables us to analyse that there is scaled up work functional growth towards talent
management within workplace at Royal Mail which generates fundamental scaled diversity
within longer run (Klarsfeld. and et.al., 2016).
Theme 2:New competent strategies that leaders at ROYAL Mail focuses for talent
management
PARTICULARS RESPONSES
 Talent acquisition and workforce retention 10
 Career development 20
TOTAL 30
33%
67%
No of employees
Talent acquisation and
workforce retention
Career development