Royal Melbourne Hospital: Electronic Medical Records Implementation

This report details the implementation of an Electronic Medical Record (EMR) system at the Royal Melbourne Hospital. The initiative, led by the new Head of Operations, Stevens Branson, aims to automate hospital processes and improve efficiency. The report includes a media release announcing the EMR implementation, highlighting benefits such as easier access to patient information and centralized record-keeping. A newsletter further elaborates on the strategic changes, emphasizing the positive impact on patient care and the advantages of an automated system. The report also contains a letter to a Member of Parliament expressing gratitude for support in the EMR implementation, and a bibliography citing relevant business communication resources. The implementation includes a 15-day training program for employees, and the project is scheduled to go live in December 2017.

Running head: COMMUNICATIONS-HOSPITAL FRAMEWORK
Name of the Student:
Name of the University:
Author’s Note:
Date:

1COMMUNICATIONS-HOSPITAL FRAMEWORK
THE ROYAL MELBOURNE HOSPITAL
MEDIA RELEASE
Date: November 5, 2017
Implementation of Electronic Record System in the Royal Melbourne hospital
Come Support the Automation Process
Melbourne: The operations department of the Royal Melbourne Hospital is pleased to
inform all stakeholders of the hospital that, Stevens Branson, the new operational head of
the operations department plans to focus on automation of business process of the hospital.
The implementation of the Electronic Medical Record (EMR) across all departments of the
hospital is an important strategic initiative of Stevens Branson. Mr. Branson, a post
graduate in healthcare operations management from the University of Melbourne has
worked in reputed hospitals of Australia and his strategic initiative has pleased all the
stakeholders of the Royal Melbourne Hospital. This automation process will be effective
from December, 2017.
The employees of the hospital including front-line-executives, nurses and medical
practitioners will receive a 15-days formal training of software handling which will
commence from next week. This strategic move of Stevens Branson will create long-term
value for all the stakeholders of the Royal Melbourne hospital. The patients visiting the
Royal Melbourne Hospital will be substantially benefitted from this automation because the
sensitive information of the patients, their blood ground and past medical records can be
easily retrieved by doctors during situation of emergency by doctors. Another important

2COMMUNICATIONS-HOSPITAL FRAMEWORK
advantage of the Electronic Medical Records which will facilitate all the medical service
providers of the country is that the digital record keeping system is centralized enabling the
service providers to track information of patients via enterprise-wide shared network.
The stakeholders of the Royal Melbourne hospital are looking forward to implementing this
constructive change and have been occupied to streamline operations.
“The Royal Melbourne hospital is dedicated to deliver efficient service to patients and
members of community with minimal error. Automation in the business process will
facilitate the vision of the Royal Melbourne Hospital. Electronic Medical Records will
eliminate the hassle of traditional record keeping system and this process will be
centralized across all departments of the hospital by end of the year,” said Mr.
Branson.
For more information, please contact Mr. William Cook- Senior Manger of Operations
Department of the Royal Melbourne Hospital at Phone: xxxxxxxxxxx or
[e-mail].

3COMMUNICATIONS-HOSPITAL FRAMEWORK
The Royal Melbourne Hospital
Newsletter
November, 2017
Dr. Stevens Branson’s Powerful Plan to implement EMR in the Royal Melbourne
Hospital
Stevens Branson was recently named the head of the Operations Department of the Royal
Melbourne Hospital after his return to the hospital last July. After completing his post-
graduation from the University of Melbourne in Healthcare Operations management,
Stevens Branson has worked with Bethesda Hospital for 2 years and Royal Perth Hospital
for three years.
Stevens Branson aims to bring certain important changes in the operations system of the
Royal Melbourne Hospital. These changes will adopt Hospital Automation System and
Electronic Medical Records (EMRs) will be implemented in the hospital this from
December, 2017. The Electronic Medical Records will help in maintaining accurate records
of information and medical history of patients who visit the Royal Melbourne Hospital.
“The EMR system will make it convenient for several healthcare service providers to track
the records of the patients by leveraging the enterprise-wide network systems. Patients tend
to forget their medical records under situation of emergency. Implementation of Electronic
Medical records will help doctor to track medical information of paramount importance, for
instance, medical history, personal information and blood group of patients,’’ said Dr.
Stevens Branson.

4COMMUNICATIONS-HOSPITAL FRAMEWORK
This automation will eliminate the disadvantages like inaccurate record keeping and errors
of the traditional paper based record keeping system. The employees of the Royal
Melbourne Hospital have reacted positively and are ready to embrace this constructive
change. The human resource department has arranged a 15 days training for all employees
of the Royal Melbourne Hospital like the front-line employees, nurses and medical
practitioners. The employees of the hospital will be trained in software automation from
next week. “ The EMR system will enhance the competitive advantage of the Royal
Melbourne hospital and will enable the hospital to implement an automated operation
management system which will not only reduce the hassle of the paper-based system
but will centralize the operations process across all departments of the hospital,’’ said
Williams Warner-the CEO of Royal Melbourne hospital.
The loyal customers of the Royal Melbourne hospital were absolutely delighted when they
were notified about this significant change in the business process of the hospital.
The Royal Melbourne Hospital
Phone :xxxxxxxxxx
Fax: xxxxxxxx
Address: xxxxxxxx

5COMMUNICATIONS-HOSPITAL FRAMEWORK
Letter to Member of Parliament
The Royal Melbourne Hospital
Phone:
Fax:
Address:
Mr. Paul Mitchell,
Member of Parliament
Address:
Subject: Heartfelt gratitude for the support provided in the implementation of EMR
Dear Mr. Paul,
This is in response to the support received from you in the implementation
process of Electronic Medical Records within the premises of the Royal Melbourne
Hospital. I would like to express heartfelt gratitude for the fund received and training
facilities arranged by you to ensure smooth implementation of the EMR in the hospital. Our
stakeholders, especially employees and customers have reacted constructively to this
positive change. The change will centralize and automate the operations process and is in
alignment with the long-term vision of the organization. The health, life and security of
each of our patients and members of community are valuable to us. The Royal Melbourne
Hospital aims to deliver efficient service to patients and strives to reduce error in the
business process. Implementation of the Electronic Medical Records will serve this noble

6COMMUNICATIONS-HOSPITAL FRAMEWORK
purpose. We will begin training our employees in software handling next week and our
patients are already notified about the change in the digital record keeping system.
The implementation process of EMR will be effective from December, 2017. This process
would have taken a longer time without your support. So, the management of the Royal
Melbourne Hospital would like to thank you for your support and invites you to visit our
hospital at the end of December. We are organizing a press conference to inform our
stakeholders about the implementation of the EMR process at the end of December and will
notify you soon about the venue, exact date and time of conference.
We request you to kindly attend this event and will be absolutely delighted to welcome you
at the press conference.
Best Regards,
Mr. Stevens Branson
Head-Operations Department
The Royal Melbourne Hospital

7COMMUNICATIONS-HOSPITAL FRAMEWORK
Bibliography
Bovee, C.L., Thill, J.V. and Raina, R.L., 2016. Business communication today. Pearson
Education India.
Bargiela-Chiappini, F. and Nickerson, C.R., 2014. Writing business: Genres, media and
discourses. Routledge.
Grunig, J.E. ed., 2013. Excellence in public relations and communication management.
Routledge.
Kaul, A., 2014. Effective business communication. PHI Learning Pvt. Ltd..