Project Management Report: Royal North Shore Hospital Project

This project management report details the redevelopment of the Royal North Shore Hospital, encompassing various aspects of project planning and execution. It begins with a project background, outlining the project's purpose, justification, objectives, and success criteria, followed by a comprehensive project charter. The report includes a breakdown of project deliverables, an approved budget, and a clear definition of project scope. A significant portion is dedicated to risk management, including risk identification, categorization, and mitigation strategies. The document further addresses resourcing, stakeholder engagement, and communication plans, supported by a Gantt chart and a communication management plan. It also covers specification details such as project goals, business opportunities, and quality objectives. The report concludes with considerations for managing scope creep, customer management, and project closure, providing a thorough analysis of the project's lifecycle. References are included at the end.

Running head: PROJECT MANAGEMENT
Project Management
Name of the Student
Name of the University
Author Note

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Table of Contents
1. Project background..........................................................................................................4
2. Project charter..................................................................................................................4
2.1. Project Purpose and Justification..............................................................................4
2.2. Project Objectives and success criteria.....................................................................4
2.3. Project Description...................................................................................................6
2.4. Project Requirements................................................................................................6
2.5. Project Constraints....................................................................................................7
2.6. Project Assumptions.................................................................................................7
2.7. Summary Milestone..................................................................................................8
2.8. Summary Budget......................................................................................................9
2.9. Project Approval Requirements..............................................................................10
3. Project deliverables........................................................................................................10
4. Approved budget...........................................................................................................12
5. Project scope..................................................................................................................12
6. Risk management and minimization plan......................................................................13
6.1. Types of Risks........................................................................................................13
6.2. Risk Management Process......................................................................................14
6.3. Risk Management Matrix.......................................................................................15
7. Resourcing plan.............................................................................................................16

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8. Stakeholder engagement and communication plan.......................................................17
8.1. Stakeholder Engagement Plan................................................................................17
8.2. Communication Plan..............................................................................................18
8.2.1. Objectives........................................................................................................18
8.2.2. Strategy............................................................................................................19
8.2.3. Target Audience...............................................................................................19
8.2.4. Communication Channels................................................................................19
9. Gantt chart.....................................................................................................................19
10. Communications management plan.............................................................................21
10.1. Purpose of Communication Management Plan....................................................21
10.2. Communication Matrix.........................................................................................21
10.3. Communications Management Plan approval......................................................23
11. Specification details.....................................................................................................23
11.1. Project Goals.........................................................................................................23
11.2. Business Opportunity............................................................................................23
11.3. Project performance Quality Objectives...............................................................24
11.4. Project Security.....................................................................................................24
11.5. Project Handover..................................................................................................24
12. Managing scope creep and variations..........................................................................24
13. Customer management issues......................................................................................25

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14. Project Close................................................................................................................25
References..........................................................................................................................27

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1. Project background
The project for redevelopment of the Royal North Shore Hospital consisted of
redevelopment of more than 53 outdated buildings for turning it into an integrated campus of
purpose built facilities (Royal North Shore Hospital - BVN. 2017). This project was particularly
complex as the specialized health requirements associated with the project required extreme
precision that included accommodated patient movement, proper material selection along with
the infection control. The contract value of the project was nearly $721 million and started in the
year 2008 and ended on July 2014. The Hospital is located in South Wales, Australia.
2. Project charter
2.1. Project Purpose and Justification
The project of redevelopment of the Royal North Shore Hospital has been undertaken for
enhancing the quality of the service provided by one of the oldest hospitals of the country. The
purpose of the project is to deliver a remarkable piece of health infrastructure and complete the
project to the highest standard and it is associated with the health and treatment of the people.
The budget estimated for the project includes the cost of designing and implementation of the
security measures while executing the complex constructional work (Royal North Shore Hospital
– BVN, 2017).
The business objective aims at improve the operational efficiency of the already existing
hospital for providing appositive environment for the patients and the staffs of the hospital.
2.2. Project Objectives and success criteria

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The project objectives that mutually support the milestone identified for the project along
with the project deliverables have been identified. In success of the project largely depended on
the successful completion of the following objectives (Royal North Shore Hospital, 2017):
- Develop an acute hospital, tertiary and quaternary services
- Over 5000 rooms and 126 departments
- 14 Inpatient wards
- 34-bed mental health unit
- 60-bed intensive care unit
- Inpatient Therapy Areas
- Cancer care centre
- Acute dialysis unit
- Staff Amenities
- Ambulatory care centre
- Academic and Liaison psychiatry
- Emergency department
- Helipad
- Interventional Suite
- Pharmacy
- Medical imaging department
- Vascular ultrasound
- Pathology
- Mortuary
- Psychiatric emergency care

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- Respiratory investigations unit
- Transit lounge
- Sterilizing services department
- Facilities management
- Administration
The major success criterion of the project is timely implementation and completion of all the
mentioned objectives within the allocated budget. The project implementation phase should also
consider the safe shifting of the inpatients during the project execution.
2.3. Project Description
The initial budget of the project was although $721 million, it underwent a number of
budget revision with the final budget of the project being $1.2 billion. The redevelopment project
included the creation of a new master plan for a site of 11 hectare, which was designed into a
new acute building. The new Royal North Shore hospital thus developed is one of the largest and
most complex hospitals that provide tertiary and quaternary services. The new building
developed is the centerpiece of the redevelopment project, which covers an area of 100,000m2.
The project consisted of developing a building for incorporating 60-bed intensive care services,
nine 30-bed inpatients units, a 34-bed mental health unit, a major radiation and oncology centre
along with a major emergency department (Royal North Shore Hospital, 2017).
2.4. Project Requirements
The requirements of the project in order to achieve the project success are –

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- The separation of the back and font end of the building should not influence the
efficiency of the area
- Design should allow the variable location of the wet areas
- The redevelopment process should include an innovative physical layout
- The layout should minimize the patient and the staff travel by providing shortest travel
distance possible
- The planning should involve the improvement of the operational efficiency of the
hospital
Scope for addition of new requirements was kept open throughout the project
implementation phase that helped in development of one of the finest projects of country (Royal
North Shore Hospital, 2017):.
2.5. Project Constraints
The following constraints pertain to the redevelopment of the Royal North Shore Hospital
(Kerzner, 2013):
- The planning and the design of modification of the old building must be compatible
with the structure and architecture of the old building.
- Atleast one project manager and 5 construction manager should be provided as the
resources of the project
2.6. Project Assumptions

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The following are the list of assumptions for the project. Upon agreement and signature
of this project charter, all participants acknowledge that the assumptions made are true:
- This project has a complete support from all the project sponsors, project stakeholders
and all the departments of the Royal North Shore Hospital.
- The project purpose will be readily communicated and circulated throughout the project
team members prior to the deployment of the project
- The construction manager will look after all the resource requirement of the
construction project throughout the project deployment.
- The budget of the project has been set by estimating the price hike of the materials and
the labors that can be seen over the years.
2.7. Summary Milestone
Task Name Duration Start Finish
Redevelopment of Royal North
Shore Hospital
1520 days Mon 08-09-08 Fri 04-07-14
Project Starts 0 days Mon 08-09-08 Mon 08-09-08
Project Planning 190 days Mon 08-09-08 Fri 29-05-09
Project Design 240 days Mon 01-06-09 Fri 30-04-10
Construction Initiation 130 days Mon 03-05-10 Fri 29-10-10
Construction Operations 170 days Mon 01-11-10 Fri 24-06-11

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Quality Management 220 days Mon 27-06-11 Fri 27-04-12
Construction Completion 360 days Mon 30-04-12 Fri 13-09-13
Project Closure 70 days Mon 16-09-13 Fri 20-12-13
Project Handover 140 days Mon 23-12-13 Fri 04-07-14
project ends 0 days Fri 04-07-14 Fri 04-07-14
Table 1: Representing the Summary milestone of the construction work
(Source: Created by Author using MS Project)
2.8. Summary Budget
Task Name Duration Cost
Redevelopment of Royal North Shore
Hospital 1520 days $49,704,000.00
Project Starts 0 days $0.00
Project Planning 190 days $5,240,000.00
Project Design 240 days $17,380,000.00
Construction Initiation 130 days $3,276,000.00
Construction Operations 170 days $6,480,000.00
Quality Management 220 days $880,000.00
Construction Completion 360 days $13,728,000.00
Project Closure 70 days $1,760,000.00
Project Handover 140 days $960,000.00
project ends 0 days $0.00

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Table 2: Representing the Summary Budget of the construction work
(Source: Created by Author using MS Project)
2.9. Project Approval Requirements
Authorization
Approved by the Project Sponsor:
InfraShore Pty Ltd, Thiess, Royal Bank of Scotland (RBS)
___________________________________________ Date:_____________
<Project Sponsor>
3. Project deliverables
The project deliverables are listed below-
Task Name Duration
Redevelopment of Royal North Shore Hospital 1520 days
Project Starts 0 days
Project Planning 190 days
understanding the project requirements 30 days
resource planning 60 days
budget estimation 60 days
undergoing feasibility study 30 days
documenting the report 10 days
Project Design 240 days
researching the available architectural drawings of the site 100 days
Understanding the requirements of the project 50 days
Designing the new hospital building 50 days
approving the architectural drawings 30 days
Documenting the Progress 10 days
Construction Initiaion 130 days

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Start of the building construction 20 days
contractor Addenda Acknowledgement 10 days
Building the structure of the rooms 100 days
Construction Operations 170 days
pre construction meetings 30 days
drafting the daily reports 10 days
working drawings 50 days
implementing changes as required 50 days
updating the risk register 30 days
Quality Management 220 days
Evaluation of the construction works by safety manager 100 days
Regular inspections for ensuring proper quality check 100 days
drafting the inspection reports 20 days
Construction Completion 360 days
Construction of 5000 rooms of hospital building 150 days
Construction of 14 inpatient wards 90 days
construction of the cancer care center 20 days
construction of the ambulatory care center 20 days
construction of the acute dialysis unit 20 days
Construction of the helipad 30 days
construction of separate pharmacy center 20 days
construction of an interventional suite 10 days
Project Closure 70 days
Ensuring all the project objectives are fulfilled 30 days
ensuring proper completion of all the constructional works and
within the scheduled time 30 days
drafting the final report 10 days
Project Handover 140 days
Project objectives are crosschecked 30 days
project quality report evaluated 30 days
project inspection completed 30 days
resource release 30 days
client sign off 20 days
project ends 0 days
Table 3: Representing the Project deliverables
(Source: Created by Author using MS Project)