Project Management Report: Royal North Shore Hospital Project

This project management report details the redevelopment of the Royal North Shore Hospital, encompassing various aspects of project planning and execution. It begins with a project background, outlining the project's purpose, justification, objectives, and success criteria, followed by a comprehensive project charter. The report includes a breakdown of project deliverables, an approved budget, and a clear definition of project scope. A significant portion is dedicated to risk management, including risk identification, categorization, and mitigation strategies. The document further addresses resourcing, stakeholder engagement, and communication plans, supported by a Gantt chart and a communication management plan. It also covers specification details such as project goals, business opportunities, and quality objectives. The report concludes with considerations for managing scope creep, customer management, and project closure, providing a thorough analysis of the project's lifecycle. References are included at the end.

Running head: PROJECT MANAGEMENT
Project Management
Name of the Student
Name of the University
Author Note

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Table of Contents
1. Project background..........................................................................................................4
2. Project charter..................................................................................................................4
2.1. Project Purpose and Justification..............................................................................4
2.2. Project Objectives and success criteria.....................................................................4
2.3. Project Description...................................................................................................6
2.4. Project Requirements................................................................................................6
2.5. Project Constraints....................................................................................................7
2.6. Project Assumptions.................................................................................................7
2.7. Summary Milestone..................................................................................................8
2.8. Summary Budget......................................................................................................9
2.9. Project Approval Requirements..............................................................................10
3. Project deliverables........................................................................................................10
4. Approved budget...........................................................................................................12
5. Project scope..................................................................................................................12
6. Risk management and minimization plan......................................................................13
6.1. Types of Risks........................................................................................................13
6.2. Risk Management Process......................................................................................14
6.3. Risk Management Matrix.......................................................................................15
7. Resourcing plan.............................................................................................................16

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8. Stakeholder engagement and communication plan.......................................................17
8.1. Stakeholder Engagement Plan................................................................................17
8.2. Communication Plan..............................................................................................18
8.2.1. Objectives........................................................................................................18
8.2.2. Strategy............................................................................................................19
8.2.3. Target Audience...............................................................................................19
8.2.4. Communication Channels................................................................................19
9. Gantt chart.....................................................................................................................19
10. Communications management plan.............................................................................21
10.1. Purpose of Communication Management Plan....................................................21
10.2. Communication Matrix.........................................................................................21
10.3. Communications Management Plan approval......................................................23
11. Specification details.....................................................................................................23
11.1. Project Goals.........................................................................................................23
11.2. Business Opportunity............................................................................................23
11.3. Project performance Quality Objectives...............................................................24
11.4. Project Security.....................................................................................................24
11.5. Project Handover..................................................................................................24
12. Managing scope creep and variations..........................................................................24
13. Customer management issues......................................................................................25

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14. Project Close................................................................................................................25
References..........................................................................................................................27

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1. Project background
The project for redevelopment of the Royal North Shore Hospital consisted of
redevelopment of more than 53 outdated buildings for turning it into an integrated campus of
purpose built facilities (Royal North Shore Hospital - BVN. 2017). This project was particularly
complex as the specialized health requirements associated with the project required extreme
precision that included accommodated patient movement, proper material selection along with
the infection control. The contract value of the project was nearly $721 million and started in the
year 2008 and ended on July 2014. The Hospital is located in South Wales, Australia.
2. Project charter
2.1. Project Purpose and Justification
The project of redevelopment of the Royal North Shore Hospital has been undertaken for
enhancing the quality of the service provided by one of the oldest hospitals of the country. The
purpose of the project is to deliver a remarkable piece of health infrastructure and complete the
project to the highest standard and it is associated with the health and treatment of the people.
The budget estimated for the project includes the cost of designing and implementation of the
security measures while executing the complex constructional work (Royal North Shore Hospital
– BVN, 2017).
The business objective aims at improve the operational efficiency of the already existing
hospital for providing appositive environment for the patients and the staffs of the hospital.
2.2. Project Objectives and success criteria

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The project objectives that mutually support the milestone identified for the project along
with the project deliverables have been identified. In success of the project largely depended on
the successful completion of the following objectives (Royal North Shore Hospital, 2017):
- Develop an acute hospital, tertiary and quaternary services
- Over 5000 rooms and 126 departments
- 14 Inpatient wards
- 34-bed mental health unit
- 60-bed intensive care unit
- Inpatient Therapy Areas
- Cancer care centre
- Acute dialysis unit
- Staff Amenities
- Ambulatory care centre
- Academic and Liaison psychiatry
- Emergency department
- Helipad
- Interventional Suite
- Pharmacy
- Medical imaging department
- Vascular ultrasound
- Pathology
- Mortuary
- Psychiatric emergency care

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- Respiratory investigations unit
- Transit lounge
- Sterilizing services department
- Facilities management
- Administration
The major success criterion of the project is timely implementation and completion of all the
mentioned objectives within the allocated budget. The project implementation phase should also
consider the safe shifting of the inpatients during the project execution.
2.3. Project Description
The initial budget of the project was although $721 million, it underwent a number of
budget revision with the final budget of the project being $1.2 billion. The redevelopment project
included the creation of a new master plan for a site of 11 hectare, which was designed into a
new acute building. The new Royal North Shore hospital thus developed is one of the largest and
most complex hospitals that provide tertiary and quaternary services. The new building
developed is the centerpiece of the redevelopment project, which covers an area of 100,000m2.
The project consisted of developing a building for incorporating 60-bed intensive care services,
nine 30-bed inpatients units, a 34-bed mental health unit, a major radiation and oncology centre
along with a major emergency department (Royal North Shore Hospital, 2017).
2.4. Project Requirements
The requirements of the project in order to achieve the project success are –

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- The separation of the back and font end of the building should not influence the
efficiency of the area
- Design should allow the variable location of the wet areas
- The redevelopment process should include an innovative physical layout
- The layout should minimize the patient and the staff travel by providing shortest travel
distance possible
- The planning should involve the improvement of the operational efficiency of the
hospital
Scope for addition of new requirements was kept open throughout the project
implementation phase that helped in development of one of the finest projects of country (Royal
North Shore Hospital, 2017):.
2.5. Project Constraints
The following constraints pertain to the redevelopment of the Royal North Shore Hospital
(Kerzner, 2013):
- The planning and the design of modification of the old building must be compatible
with the structure and architecture of the old building.
- Atleast one project manager and 5 construction manager should be provided as the
resources of the project
2.6. Project Assumptions

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The following are the list of assumptions for the project. Upon agreement and signature
of this project charter, all participants acknowledge that the assumptions made are true:
- This project has a complete support from all the project sponsors, project stakeholders
and all the departments of the Royal North Shore Hospital.
- The project purpose will be readily communicated and circulated throughout the project
team members prior to the deployment of the project
- The construction manager will look after all the resource requirement of the
construction project throughout the project deployment.
- The budget of the project has been set by estimating the price hike of the materials and
the labors that can be seen over the years.
2.7. Summary Milestone
Task Name Duration Start Finish
Redevelopment of Royal North
Shore Hospital
1520 days Mon 08-09-08 Fri 04-07-14
Project Starts 0 days Mon 08-09-08 Mon 08-09-08
Project Planning 190 days Mon 08-09-08 Fri 29-05-09
Project Design 240 days Mon 01-06-09 Fri 30-04-10
Construction Initiation 130 days Mon 03-05-10 Fri 29-10-10
Construction Operations 170 days Mon 01-11-10 Fri 24-06-11

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Quality Management 220 days Mon 27-06-11 Fri 27-04-12
Construction Completion 360 days Mon 30-04-12 Fri 13-09-13
Project Closure 70 days Mon 16-09-13 Fri 20-12-13
Project Handover 140 days Mon 23-12-13 Fri 04-07-14
project ends 0 days Fri 04-07-14 Fri 04-07-14
Table 1: Representing the Summary milestone of the construction work
(Source: Created by Author using MS Project)
2.8. Summary Budget
Task Name Duration Cost
Redevelopment of Royal North Shore
Hospital 1520 days $49,704,000.00
Project Starts 0 days $0.00
Project Planning 190 days $5,240,000.00
Project Design 240 days $17,380,000.00
Construction Initiation 130 days $3,276,000.00
Construction Operations 170 days $6,480,000.00
Quality Management 220 days $880,000.00
Construction Completion 360 days $13,728,000.00
Project Closure 70 days $1,760,000.00
Project Handover 140 days $960,000.00
project ends 0 days $0.00

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Table 2: Representing the Summary Budget of the construction work
(Source: Created by Author using MS Project)
2.9. Project Approval Requirements
Authorization
Approved by the Project Sponsor:
InfraShore Pty Ltd, Thiess, Royal Bank of Scotland (RBS)
___________________________________________ Date:_____________
<Project Sponsor>
3. Project deliverables
The project deliverables are listed below-
Task Name Duration
Redevelopment of Royal North Shore Hospital 1520 days
Project Starts 0 days
Project Planning 190 days
understanding the project requirements 30 days
resource planning 60 days
budget estimation 60 days
undergoing feasibility study 30 days
documenting the report 10 days
Project Design 240 days
researching the available architectural drawings of the site 100 days
Understanding the requirements of the project 50 days
Designing the new hospital building 50 days
approving the architectural drawings 30 days
Documenting the Progress 10 days
Construction Initiaion 130 days

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Start of the building construction 20 days
contractor Addenda Acknowledgement 10 days
Building the structure of the rooms 100 days
Construction Operations 170 days
pre construction meetings 30 days
drafting the daily reports 10 days
working drawings 50 days
implementing changes as required 50 days
updating the risk register 30 days
Quality Management 220 days
Evaluation of the construction works by safety manager 100 days
Regular inspections for ensuring proper quality check 100 days
drafting the inspection reports 20 days
Construction Completion 360 days
Construction of 5000 rooms of hospital building 150 days
Construction of 14 inpatient wards 90 days
construction of the cancer care center 20 days
construction of the ambulatory care center 20 days
construction of the acute dialysis unit 20 days
Construction of the helipad 30 days
construction of separate pharmacy center 20 days
construction of an interventional suite 10 days
Project Closure 70 days
Ensuring all the project objectives are fulfilled 30 days
ensuring proper completion of all the constructional works and
within the scheduled time 30 days
drafting the final report 10 days
Project Handover 140 days
Project objectives are crosschecked 30 days
project quality report evaluated 30 days
project inspection completed 30 days
resource release 30 days
client sign off 20 days
project ends 0 days
Table 3: Representing the Project deliverables
(Source: Created by Author using MS Project)

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4. Approved budget
The initial budget set for the project is $721 million, which underwent a number of
revisions. The project was completed in the July 2014 with a budget of nearly $1.2 billion.
5. Project scope
The scope of the project is to create a campus that provides easy access for the
community and provides a stable and welcoming environment for the hospital staffs and the
patients. It should address the land use of project in terms of sustainability, availability and
divestment for the activities for supporting the redevelopment of the Royal North Shore Hospital
Campus. The project should further provide a robust and a flexible framework for expansion of
the services in future. The scope of works in the project of redevelopment of Royal North Shore
Hospital includes:
- Site clearance and demolition of the portion that is needed to be re-developed
- Removal of the contaminated material along with the safe transfer of the inpatients
- Develop a solution that would maximize the operability of the hospital and reduce the
overall cost of the NSW health
- Development of Acute Services building
- Development of a community health building
- Douglas building refurbishment

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- Additional works as well, which includes pedestrian link bridges and civil works
6. Risk management and minimization plan
Construction projects are generally very complex as it is associated with various internal
and external risks. In order to eliminate any kind of risks creeping into the system, a strict set of
codes, laws and regulations are needed to be followed. One of the best ways of eliminating the
risks associated with the construction project is to identify and understand the types of risks that
are associated with a project and categorize them before the start of the project. The different
risks associated with this project are elaborated in the following paragraphs.
6.1. Types of Risks
The different types of risks that is associated with the project are technical risks,
logistical risks, environmental risks, project management risks, financial risks, socio-political
risks and so on (Burke, 2013).
The major risks associated with the project include risks associated with the services and
site age. Since it is one of the oldest buildings of the country, there were no proper infrastructure
drawings. A team of engineers and electricians have surveyed and documented the existing
services, which was required for the partial demolition works.
The project size is huge and therefore the complexity of the project increases as well. A
progressive inspection throughout the execution of the project is necessary for minimizing the
risk of rework while upholding the highest quality and standards of the work.

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Another problem or complexity of the project includes the size of the project team. The
estimated project team members are more than 5250 people. Managing such a huge team is
indeed a difficult task and therefore it is a significant area of risk as well.
6.2. Risk Management Process
The procedure of the risk management followed during this project is elaborated in the
following image :
Figure 1: Representing the risk Management process
(Source: Royal North Shore Hospital – BVN, 2017)

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As identified from the above image, the major risk management process followed in this
project is assessment of risks followed by the identification of the risks. After identifying the
different risks associated with the project, the different risk control measures are evaluated. The
primary risk management techniques include reduction of identified risks, retention of the risks
or removal of the risk. Risk avoidance is not an option for this project considering the
complexity of the processes (Larson & Gray, 2013).
6.3. Risk Management Matrix
Risks
identified
Description Probability Impact Control Action
Complexity The
redevelopment
of the Royal
North Shore
Hospital is
associated
with the
fulfillment of
the various
objectives of a
project
increasing its
complexity
high High Well designed
and planned
project
implementatio
n with proper
project
monitoring
Project is
planned before
its
implementatio
n
Resource
Availability
Since the
project size is
Medium High Proper
resource
Resource
required is

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huge, proper
resource
availability
should be
ascertained
management
planning
estimated at
the project
initiation
phase
Project
schedule
Since the
project is very
complex, there
is a significant
risk of not
completing the
project within
scheduled time
Medium Medium Proper risk
assessment
and project
planning
Project is
planned
keeping in
mind the
project
constraints
Environmental
Risk
Weather and
seasonal
implications
Low Low Project plan is
made keeping
the
environmental
risks in
consideration
Proper project
controls
These are the major risks associated with the project apart from other risks such as
logistics, financial, management and technical risks (Raftery, 2003).
7. Resourcing plan

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The resources associated with this project include Human resources, construction project
personnel along with the construction material and resources (Walker, 2015).
The human resources include project team members who are responsible undergoing the
construction work. The materials consist of the long delivery materials, special materials, alloys,
and transportation systems to be used in the project.
The different resource requirements of the project re planned and approved by the project
manager before the initiation of the project. The resources correspond to the budget allocated for
the project (Sears et al.,2015).
8. Stakeholder engagement and communication plan
8.1. Stakeholder Engagement Plan
Stakeholde
r's Name
Position Preferred
Communicati
on Method
Role Project
Phase of
Interest
Intern
al or
Extern
al to
Project
Powe
r (1 -
low
to 5 -
high)
Intere
st (1 -
low to
5 -
high)
Thiess
Client,
Builder &
Project
Manager
Email and
phone
Project
supervision
Implementati
on
Internal 5 5
Graham
Brooks &
Heritage
Consultant
Email Project
Monitoring
Planning and
implementati
Externa
l
4 4

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Assoc. on
Acoustic
Logic
Consultancy
Acoustic
engineer
Email and
phone
Project
implementati
on
Implementati
on phase
Externa
l
3 3
Raz Favotto Project
Manager
Email and
phone
Project
planning,
execution
and closure
Entire
project life
cycle
Internal 5 5
Mike Troup Cost
Planning
Manager
Email and
phone
Project cost
estimation
Implementati
on phase
Internal 4 4
Luke
Gallagher
Site
Manager
Email Project
Initiation
Project
initiation and
project
planning
phase
Externa
l
3 3
Steve
Tamone
Constructi
on
Manager
Email, phone
and meetings
Project
Implementati
on
Entire
project life
cycle
Externa
l
4 4
8.2. Communication Plan
8.2.1. Objectives
The main objective of having a proper communication plan is to properly communicate
and circulate the information collected or updated among all the team members. Having a proper

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communication plan is necessary for facilitating the critical links among the people, ideas and
updates (Chou & Yang, 2012).
8.2.2. Strategy
The strategy followed in this case includes preparing a range of communication for
various audiences, which may be internal or external.
- Creation of a timetable for releasing the messages that is needed to be circulated among
the team members (Pritchard, 2013)
- Continuing to provide a regular communication to the staffs as appropriate for ensuring
proper delivery of the messages
8.2.3. Target Audience
The target audience for the communication plan includes all the project team members
including the internal and external stakeholders (Fewings, 2013).
8.2.4. Communication Channels
The communication channels identified in this project is mainly email along with phone
calls and face to face meetings.
9. Gantt chart

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Figure 2: Representing the Gantt chart of the Project
(Source: Created by Author using MS Project)
10. Communications management plan
10.1. Purpose of Communication Management Plan
The purpose of the communication management plan is to ensure a proper
communication of all the requirements and the updates in order to eliminate the possibility of
error in the project implementation phase sue to incorrect or absence of proper communication
among the team members.
10.2. Communication Matrix
Project Name Redevelopment of Royal North Shore Hospital
Project Manager
Name
Anthony Armstrong, Raz Favotto
Project Description
Redeveloping the Royal North Shore Hospital
Communicati
on Type
Objective of
Communicati
Medium Frequen Audience Owner Deliverab Format

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on cy le
Kickoff
Meeting
The project
team members
are introduced
to the project
Face to
face
Once Sponsors,
team
members
and
stakeholde
rs
Project
manager
Meeting
summary
Soft
copy to
be
circulat
ed
Technical
design
Meetings
To discuss
and develop
the detailed
design
Face to
face
As
needed
througho
ut the
project
life cycle
Technical
and
designing
staff
Designing
Lead
Meeting
summary
Soft
copy to
be
circulat
e
Monthly
project status
meeting
Report on the
project status
Face to
face or
conferen
ce call
Monthly Project
Sponsor,
Project
Team
members
and
Stakehold
ers
Project
and
constructi
on
manager
Project
monitorin
g and
status
report
Soft
copy

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10.3. Communications Management Plan approval
The undersigned acknowledge they have reviewed and agree with the communication
Management plan Redevelopment of Royal North Shore Hospital. Changes to the plan if
required will be coordinated and approved by the undersigned representatives.
Signature: Date:
Title: Project Manager, Construction Manager
Role: Management
11. Specification details
The specification details of the project are elaborated in the following sections-
11.1. Project Goals
The major goal of the project is to deliver a project that has an improving operational
efficiency and provides and environment of positivity and wellbeing for patients and the staffs of
the hospital.
11.2. Business Opportunity
The project has been undertaken to modify and improvise the old hospital building for
providing better services to the staffs and patients of the hospital. It is one of the biggest and the

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most expensive hospitals that are rebuilt in the history Australia. However, it is a value for
money in comparison to all the buildings in various parts of Australia.
The modification of the building was necessary considering the age of the hospital. It will
further add value to the state by providing excellent medical services.
11.3. Project performance Quality Objectives
The quality control is a major criterion of the project as the project aims at redevelopment
of one of the oldest hospitals of the country. In order to ensure proper project performance,
project reports are collected and evaluated on a daily basis. Construction manager and the project
manager are responsible for ensuring proper performance of the project and regular quality
check.
11.4. Project Security
The safety of the workers is ensured by ensuring proper safety needs in the work site. The
workers are made aware about the safety guidelines and rules to be followed while working on
site. A safety manager is appointed to look after the safety needs of the workers working in the
project so that no accidents occur.
11.5. Project Handover
The project handover was done on July 2014, on supervision and presence of the project
sponsors. The project manager Raz favotto and the construction manager Steve Tamone handed
over the project to the client. The new hospital building was inaugurated on the same day.
12. Managing scope creep and variations

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Certain rules are standards and regulations are followed for managing the scope creep of
the project. The project manager is needed to be vigilant form the day one in order to deal with
the new requests as soon as possible. Another major standard that was followed during the
project in order to manage the scope creep of the project is to understand the requirements and
the objectives of the client. Furthermore, the project requirements are thoroughly studied and
understood before the project initiation. The project further had the flexibility of changing scope
that helped in managing the project variation in a proper way.
13. Customer management issues
The project did not face major customer management issues as the project management
process included proper management of the customers’ requirements. The redevelopment project
did not hamper the normal operation of the hospital however, the patients and the staffs are
safely transferred before project implementation.
14. Project Close
A project checklist has been prepared after the end of the project for the use of the project
manager for ensuring all the requirements have been fulfilled throughout the project life cycle.
Project Checklist
Have all the deliverables been completed? Yes
Has individual performance feedback been given? Yes
Have all the drawings and specifications been recorded? Yes
Has a lesson learned been conducted? Yes
Has a performance evaluation been conducted? Yes
Has the project status been communicated to all stakeholders? Yes