Diploma of Community Services CHC52015 RPL Candidate Info

This document is a comprehensive guide to the Recognition of Prior Learning (RPL) process for the Diploma of Community Services CHC52015. It outlines the definition and benefits of RPL, emphasizing how it acknowledges skills and knowledge acquired through various experiences, potentially reducing or eliminating the need for further training. The document details the importance of understanding key terms like 'competence,' and explains the four steps of the RPL assessment process, including self-evaluation, enrollment and interview with an assessor, provision of supporting evidence, and the post-assessment phase. It provides practical tips for preparing for the assessment, such as gathering a resume and supporting documentation, and emphasizes the importance of confidentiality. The document also includes a candidate information form and stresses the need for candidates to demonstrate their skills and knowledge against industry standards, potentially leading to a quicker qualification or advanced standing.

Diploma of Community Services CHC52015 Student Name:
Diploma of Community Services
CHC52015
Candidate’s Information
Self-Evaluation Forms and
Supporting Documents for RPL
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What is Recognition of Prior Learning (RPL)?
RPL is the acknowledgment of skills and knowledge obtained through learning achieved outside the formal
education and training system and includes work and life experience including paid and volunteer work and
skills attained through leisure pursuits such as musical, mechanical or linguistic abilities.
RPL recognises any prior knowledge and experience and measures it against the qualification in which
students are enrolled. The individual may not need to complete all of a training program if he or she
already possesses some of the competencies taught in the program.
Why you should apply for RPL
If you apply for RPL and your application is successful you could:
reduce or eliminate the need for any training in skills and knowledge you already have
save time by not needing to attend any or a reduced number of classes and completing unnecessary work
save money because you will not have to buy textbooks and other learning material
complete your qualification in a shorter time
advance to a higher-level qualification in a shorter time if desired.
Some terms you need to understand
It is important that you understand the following term to assist you with your RPL application.
Competence
Competence is the demonstration of skills and knowledge that you have gained through life and work
experiences as well as any training that you have successfully completed that can be matched against a set
of industry performance standards referred to as units of competency. These units are grouped together to
form a specific industry qualification, within the Australian Quality Training Framework (AQTF).
Each unit of competency is divided into elements (a set of activities that lead to an overall achievement or
demonstration of competence). Each of these elements is further broken down into a set of performance
criteria which give a more detailed description of the skills and knowledge you need to be able to
demonstrate.
Matching your evidence against each of the elements/performance criteria will help you to reach your
qualification more quickly.
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How to prepare for your RPL assessment
In order for your skills to be formally recognised as part of a national qualification, Assessors must make
sure that you (the candidate) have the required skills and knowledge to meet the industry standard as
specified in the relevant Training Package.
You must be involved in the RPL process so that all the experience, skills and knowledge you have gained
over time can be correctly identified and suitably demonstrated. This evidence is gathered and used in
recognition of all or some of the units for the qualification you wish to gain.
All assessment requirements will be discussed with you in advance and you will be given the opportunity to
ask questions and clarify requirements. Being prepared for the assessment process and knowing what you
need to provide can save you valuable time and ensure that the RPL assessment is as simple and stress-free
as possible.
Here are some tips to make the application process and interview easier for you.
1. Your Assessor will ask you to talk about your work roles and your employment
history.
Bring a copy of your résumé. You might like to write down any work you have done in the past (paid
or unpaid) and where this took place.
2. If you have certificates from any training courses you have completed, bring along
either certified copies or the originals to the interview with the Assessor and they can
make a copy of them.
3. Bring along any other documentation that you think would support your claim that
you have done this work over time.
The following is a list of some of the documents you can provide as examples of your work history:
Examples of supporting documents:
Resume Behaviour reports/charts
Certificates/workshops attendance/qualifications/awards Medication chart
Internal training records Policies & procedures
(compliance, diversity, WHS etc.)
Job descriptions Meeting agenda & minutes
Performance reviews Continuous improvement
plans
Case notes Staff rostering samples
Written references/supporting letters Risk assessment/incident
reports/safety checks
Care/management plans Goal setting/achievement
plans
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Other relevant documents
Depending on where you have worked and what the work may have included, you may or may not
have documentary evidence. Do not be put off if you do not have documentary evidence, as the
Assessor will work with you during the assessment process.
4. Think about whom you would consider to be your workplace contact or referee.
Is your employer happy to support your aim to become qualified?
Would you feel comfortable if the Assessor contacted your current workplace or previous
workplace/s to validate your skills and spoke to your supervisor/s or employer/s?
5. You will need to supply the contact details of work referees who can confirm your
skills in the industry.
Think about whom the best person to confirm your skill level would be.
Think about current or recent supervisors or employers who have observed your work and who
would be able to confirm your previous work skills and experience. The Assessor will need to contact
them.
6. You can speak with your Assessor about other ways you can show your skills for the
trade or industry in which you are seeking recognition.
These could include letters from employers, records of any training courses or professional
development sessions attended, employers or clients in related industries or government agencies,
acknowledgements, workplace forms (as long as there are no confidentiality issues – see below) or
any other relevant documents.
Confidentiality issues
It is important that sensitive information is not included as part of your Supporting Documentation (as
identified in Section 6 and any other documentation you wish to use as evidence). You may need
authorisation from your supervisor to use some of your evidence, so it is always best to check the privacy
and confidentiality policies of the organisation. Client names should be deleted and financial figures or
other personal details should be blacked out and made unidentifiable.
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The four steps in the RPL assessment process
Once your training organisation has provided you with the information you need to apply for RPL, you need
to follow these four steps in order to complete the process.
Step 1 –
Self-Evaluation
Before you decide to apply for RPL you need to assess your current
competence for one or several units of competency.
Complete the candidate information and self-evaluation forms provided
with as much information of your previous work experience as you can.
This will allow for an initial assessment of your experience and a check to
see whether you can demonstrate the required skills and knowledge. You
can discuss this with an RPL Assessor if you want.
You must be able to provide evidence against the elements/performance
criteria for the relevant unit/s of competency.
It is not enough to simply state that you possess the skills and knowledge
required. You must be able to demonstrate competence.
This is your opportunity to provide as much proof as you can of the variety
of experience you have had. You should supply examples of your work
history if you have any. (See Tip 3 above.)
Depending on the trade or industry you have worked in, you may or may not
have documentary evidence available. This should not deter you from
seeking RPL, as your Assessor will work with you throughout the RPL
process.
You will also need to supply the contact details of work referees who can
confirm your skills in the industry.
By asking your supervisor to complete their part of your self-evaluation, they
will be providing valuable evidence confirming the work experience, skills
and knowledge you have demonstrated in the performance of your work
duties.
You will also be provided with a list of suggested evidence that you could
use to demonstrate that you are competent in a particular unit or units of
competency. This list is a guide only. If you have other suitable evidence to
support your claim for RPL then you are encouraged to share this with your
Assessor.
If you do not believe that you have any suitable evidence, then you should
discuss your options with your Assessor.
Once you have completed the self-evaluation and made the decision that
you would like to continue with the RPL process, make an appointment for
an interview and enrol for RPL.
Note: It is possible to gain RPL for an entire qualification.
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Step 2 – Enrolment
and interview with
the Assessor
An interview with an Assessor who understands your industry will be
organised for you. They will review – usually with you – the information and
supporting documentation you have provided and match up your skills to
the units/subjects in the qualification.
During your RPL interview, your Assessor will discuss with you your self-
evaluation and any evidence you have provided.
It is at this point that you will be able to identify any previous work
experience and discuss this with your Assessor.
During this conversation, you will be required to answer questions relating
to your work experience. This questioning forms part of the assessment, as
it will identify your current knowledge and skills regarding the area of
industry in which you are applying for recognition.
If you are currently enrolled in a training course relating to this qualification,
it is important that you let your Trainer know that you intend to apply for
RPL, then nominate the units you have selected for RPL so that the required
documentation can be processed and your application can go ahead.
It is at this stage that a decision will be made whether you are able to
proceed to the next step or whether you need to undergo gap training.
Step 3 – Provision of
further supporting
evidence
Your Assessor will need to confirm your previous work experience with
someone (such as your supervisor or employer) who can vouch for your
skills over a period of time.
They will contact the referees you have provided as part of the candidate
information.
Your Assessor may ask you to give your selected workplace contacts or
previous employers the Third Party report to complete. Authentication of
these reports by the Assessor would then be required.
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After the assessment
After the assessment, your Assessor will advise you of the units of competency you have successfully
completed. You will also be advised whether you have gained the full qualification or if gaps have been
identified during the recognition process. If you do have skill gaps, these may be addressed through
additional training.
If you have any questions during the RPL process, you should contact your Assessor.
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Diploma of Community Services CHC52015 Student Name:
Candidate’s Information Form
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Diploma of Community Services CHC52015 Student Name:
(You may find it easier to provide the information for the following by attaching a résumé.)
Qualification/Industry in
which you are seeking
recognition
Diploma of Community Services
Personal details
Home address No 01, Holtze crescent, Katherine. NT
0850
Postal address
(if different from above)
Same as above
Work:
Fax:
Are you a permanent resident
of Australia? Yes  No 
Do you need an interpreter to help you with an interview?
Y
e
s 
N
o

Do you have a disability which we should be aware of? Y
e
s 
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N
o

Will you need special aids if you are required to undertake a practical
assessment?
Y
e
s 
N
o

Please provide details of special needs so that
we can assist you if required.
Current employment
Are you currently employed? Yes  No 
If ‘yes’, in which occupation are you
currently employed?
Community services
employee
What is your current job title? Support worker
Who is your current employer?
1. Anglicare,
Katherine NT
2. Venndale
Rehabilitation
Centre, Katherine
NT.
3. Mission
Australia,
Katherine NT.
How long have you worked in this job
approximately? year/s 02 month/s
Is this occupation in the same industry as
the industry in which you are applying
for recognition?
Yes  No  If ‘no’, go to the next page.
If ‘yes’, list some of the main tasks you perform as part
of your work that you think are relevant to your RPL
application.
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If you have further recent industry experience relevant to your
application, please attach another sheet or your current résumé.
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Rate your knowledge and skills against
the qualification/industry relevant to
your RPL application.
Industry area: Yes
I think my experience is of a high level. 
I think I am skilled to do this job. 
I know how to do the work tasks really well. 
I can explain my experience and provide documentary evidence. 
I have undertaken much of this work without supervision. 
Further training
I have attended training courses in this area of work. 
If ‘yes’, what training did you undertake? Include date training completed (month, year).
Is there any further information you
wish to give in support of your
application?
Professional referees (relevant to work situation if not already
listed on your résumé)
Professional referees (relevant to work situation if not already
listed on your résumé)
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Professional referees (relevant to work situation if not already
listed on your résumé)
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Diploma of Community Services CHC52015 Student Name:
Candidate’s Employment History Form
(You may attach a current résumé in place of completing this section.)
Name, address
and phone number
of employers
Period of employment
(DD/MM/YYYY) Position/s
held
Full-time
Part-time
Casual
Description
of major duties
From To
April 2019 Current Support
worker
Full time Provide direct support and care i
as directed by the Coordinator. Provide a quality service at all tim
requirements with flexibility an Establish appropriate and effectiv
maintaining professional bound Respect and support the person
services, ensuring dignity, priva Assist clients to access activities a
inclusion and meet personal int
June 2018 Current Support
worker
Casual
 Respond to requests for i
members in relation to an
 Collaborate with other
needs.
 Demonstrate & instruc
movements and exercis
 Recognize problems expe
 Organize own workload,
therapists, and work flexi
met.
Mission Australia,
Katherine NT .
0889713048
April 2019 Current Community
Services
Employee
Casual.
 Provide care to clients ad
including but not limited
and placement procedure
 Providing assistance to cl
preparation, laundry and
 Provide information abou
and other Community Se
services.
 Work with the team and m
the service and client car
defined safety and servic
 To actively participate an
team building and interna
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Attach additional sheet if required.
Declaration
I declare that the information contained in this application is true and correct and that all documents are
genuine.
Candidate’s signature Date
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Supporting Documentation
The following tables provide guides of additional evidence sources to support your claim for Recognition
of Prior Learning. If you have other evidence, you are encouraged to provide this to your Assessor.
If you do not have all this evidence, you are not excluded from applying for recognition and you should
discuss options with your Assessor.
If you are providing documents as evidence, then it is a good idea to number each document for easy
identification. Place the number of the relevant document against the evidence listed below.
Candidate’s name: Example only
Date:
Additional sources of evidence Document
number
Resume 1
Position Description 2, 3, 4, 5
Policy and Procedures 6, 7
Referee Letters 8, 9, 10, 11
Documentation 12, 13, 14, 15
Formal Qualifications 16, 17, 18, 19
Evidence of informal training undertaken 20, 21, 22, 23
Documents created by you relating to various Units 24, 25 ,26
Any other relevant documentation 27, 28, 29, 30
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Supporting Documentation
Candidate’s name:
Date:
Additional sources of evidence Document
number
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Diploma of Community
Services
CHC52015
RPL Student Assessment of Knowledge and
Performance
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Student’s Assessment Form
Completion instructions
The purpose of completing this form is to outline the skills and knowledge of the student as evidence to support their competence in the qualifications.
Complete the following pages and identify your capacity to perform the tasks described. Be honest!
If you are required to complete a task on more than one occasion please indicate the dates on which you undertook these activities.
Please note: That you may not undertake all of the activities listed below. Some of these activities may also be undertaken in a classroom
environment. It is important that you complete those instances where you have undertaken the activities in question successfully.
Examples of supporting documents:
Resume Behaviour reports/charts
Certificates/workshops attendance/qualifications/awards Medication chart
Internal training records Policies & procedures (compliance, diversity, WHS etc.)
Job descriptions Meeting agenda & minutes
Performance reviews Continuous improvement plans
Case notes Staff rostering samples
Written references/supporting letters Risk assessment/incident reports/safety checks
Care/management plans Goal setting/achievement plans
Other relevant documents
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Student Knowledge Assessment
Observation Criteria
Unit Criteria Response Evidence Document No.
CHCCCS007
Develop and implement
service programs
Discuss how you would go about
developing and implementing a
new service delivery program?
Developing and
implementing a new service
program requires pure
management and leadership
skills. I will be perfect man for
the job, as it hold greater
importance of managing and
leading efforts being
produced by various
individuals in an
organisation.
Diploma is Leadership and
Management.
Why is client participation
important in the development of
service programs?
Participation of a client is
required for better
development of a service
program, as it helps in
collection of regular feedback
from the client.
Worked as Community
service Employee
What barriers may exist to
developing a new service
delivery program?
Amongst various barriers,
barrier of time and pressure
holds the first place of being
a loophole to develop a new
service.
Support worker
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How might opportunities for
collaboration both internally and
externally be built into a service
program?
Collaboration provides better
availability of financial
resources of the firm and
also ensures innovative
planning structure of an
organisation.
Support worker
Unit Criteria Response Evidence Document No.
CHCCOM003
Develop workplace
communication strategies
Give an example of how you
have identified and developed
communication strategies to
meet the internal and external
needs of an organisation, e.g.
sharing information to clients and
stakeholders
By identifying total employee
count of my organisation, I
opted for establishment of
digital communication
between various department
of the business firm. It helped
in conveying important
information to various staffs
and firm's client.
Support worker
How have you used digital media
to provide information and
promote your organisation to
clients?
By using digital media tools, I
was able to capture large
customer market demand of
respective organisation. It
helped me in evaluating various
needs as well as demands of
clients and also promoted
various services along with
products offered by company in
open market.
Diploma is Leadership and
Management.
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Discuss the differences between
communication via traditional
media and digital and social
media?
(Provide an example)
Traditional source of
communication such as TV,
Radio, Phones when compared
to Modern source of
communication such as E-mail,
social media, blog etc. could be
differentiated by their speed of
spreading information to desired
destination.
Support worker
Unit Criteria Response Evidence Document No.
CHCDEV002 Analyse
impacts of sociological
factors on clients in
community work and
services
What social and cultural institutions
in Australia may have impacts upon
clients in the community services
sector?
Amongst various social and
cultural institution in
Australia, they had caused a
great impact in Ethics and
personal value of respective
clients in community services
sector.
Diploma is Leadership and
Management.
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What reasons or factors may
increase a client’s feeling of
inequality and how might this affect
their perception of themselves and
their role in society?
Out of number of reason,
inequality regarding workload
or basic pay to an employee
might cause a huge impact in
their respective
performances. This might
develop negative perception
of them towards individuals
in the society and would get
depressed.
Support worker
How might a person’s beliefs about
the structure of society impact a
client’s world view?
If a person develops strong
positivity towards an
organisation. It could lead to
creation of development of
more qualitative world rather
than quantitative.
Diploma is Leadership and
Management.
How does an organisations policies
and procedures seek to minimise
the effects of socio-economic
factors on clients?
Development of effective
policies in an organisational
structure, helps in minimising
impact lack of eHow might a
person’s beliefs about the
structure of society impact a
client’s world view?ducation
regarding child care and food
safety.
Support worker
Unit Criteria Response Evidence Document No.
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CHCDIV003
Manage and promote
diversity
Why are the concepts of cultural
awareness and cultural
competence important to
leadership and management?
Respective concepts of
cultural awareness and
competence is important to
leadership and management
as it ensures completion of
respective social objectives
of business enterprise along
with completion of business
goals and objectives of the
business firm.
Support worker
Discuss the difference between
direct and indirect discrimination
and what can be done to reduce
the incidents of both?
Direct discrimination occurs
when an individual in treated
unfavourable. On the other
hand, indirect discrimination
occurs when an individual is
unable to access a
requirement of which
everyone is. An equal and
universally available
environment should be
provided to various person in
given place.
Diploma is Leadership and
Management.
Discuss why it may be necessary
to adopt different communication
styles when dealing with clients
and staff from diverse
backgrounds?
Adopting different
communication styles is
necessary, as it helps in
dealing with uncertainties in
a business environment
including respective
demands of clients of the
company.
Worked as Community
service Employee
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What is the role of leaders and
managers in encouraging
diversity in the workplace?
Leaders and managers of a
business firm provides
equality in working structure
of a firm. They follow anti-
discrimination polices and
also gives rise to team
building effort in operational
firm.
Support worker
Unit Criteria Response Evidence Document No.
CHCLEG003
Manage legal and ethical
compliance
What legal responsibilities do
managers have within
community services
organisations?
Out of all legal
responsibilities of a manager
of a community services
organisation, most focused
one is of providing best
working environment to
various staffs working in the
company by ensuring health
and safety working
conditions in an organisation.
Diploma is Leadership and
Management.
Explain how legal and ethical
frameworks apply within your
workplace?
Ensuring proper working
condition to various staffs
working in the company is
being assured under legal as
well as ethical frameworks in
the workforce.
Support worker
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Where would you find
information on relevant
compliance issues and
regulatory authorities relating to
your industry?
All the information regarding
compliance issues and
regulatory authorities relating
to our industry is founded
and is based on various
government policies.
Worked as Community
service Employee
Describe an example of when
you have followed organisation
policies and procedures support
compliance?
Moving towards completion
of organisational objectives
and goals, I encountered
major changes in
government policies which
were totally against
company's policies.
Therefore, in that situation I
chosen to follow alternative
company policy that were in
accordance to compliance.
Support worker
Unit Criteria Response Evidence Document No.
CHCMGT005
Facilitate workplace
debriefing and support
processes
 Explain the importance
of organisational
policies, procedures and
resources to the
debriefing and support
processes?
Organisational policies,
procedures and resources
helps in smooth conduction
of respective operational
activities of an operational
firm. Policies and procedures
helps in shaping
organisational efforts towards
right direction on the other
hand resources acts as a
bridge towards attainment of
respective goals and
objectives.
Diploma is Leadership and
Management.
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What are three processes for
conducting a debriefing and
where are each of these
processes best utilised?
Control, investigate and
patters are the three process
of debriefing. Control helps in
keeping check on
performances of staffs,
investigate could be utilised
towards commitment to
change and patters could be
utilised for working through
obstacles.
Worked as Community
service Employee
What are three indicators that a
staff member may have
significant issues which might
require debriefing or support?
Restlessness
Sleep disturbance
Nightmares
Support worker
Discuss the role of professional
boundaries in debriefing and
supporting staff?
Professional boundaries
helps in dividing work
amongst subordinates
working in an organisation
and also provides better
control system in an
organisation.
Diploma is Leadership and
Management.
What legal and ethical
consideration may you need to
take into account during a
debriefing process?
Informed consent
Do no harm
Voluntary participation
Support worker
Unit Criteria Response Evidence Document No
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CHCPRP003 Reflect on and
improve own professional
practice
Name three kinds of professional
development activities that you
have undertaken list the
advantages and disadvantages
of them?
Time management
Communication
Organisation
Diploma is Leadership and
Management.
Why is it important to reflect on
your own professional practice
For being self confident and
motivated reflection on one’s
professional practise is
required.
Support worker
How do you determine what
should be included in your
personal and professional
development plans?
Assess where you are now.
Identify your specific career goa
ls.
Gather information.
Identify what professional
skills you already have and
which you need to work on.
Choose how
you will accomplish your goals.
Develop
a timeline for accomplishing yo
ur specific targets and goals.
Diploma is Leadership and
Management.
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In what practical ways have you
applied the areas from your
personal and professional
development plans?
I concerted time
management technique as
the most important one. I
provided myself short term
goals and objective for
completion of various
personal as well as
professional tasks.
Support worker
Unit Criteria Response Evidence Document No
HLTWHS004 Manage work
health and safety What legislation, codes of
practice and industry standards
apply to workplace health and
safety in the community services
sector?
Most importantly standards
of various health and safety
acts of legislation apply in
specified workplace.
Worked as Community
service Employee
Name five common hazards in
the workplace and strategies for
their minimisation?
Biological, chemical,
physical, safety and
psychosocial hazards are the
five common hazards in the
workplace. Proper
management and leadership
skills could minimise their
impact.
Support worker
What things should be included
in organisational policies relating
to WHS?
Organisational policies
should be an inclusion of
various health and safety
acts, ensuring safer and
better working environment
to various employee of an
organisation.
Diploma is Leadership and
Management.
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CHC52015 - Diploma of Community Services. Student Name:
Explain the principles of hazard
and risk management within your
work environment?
Principles are being followed
in step in our working
structure that are, identifying,
assess risk, control risk and
review control measures.
Support worker
RECOMMENDED
ELECTIVES APPROVED
FOR RPL. ELIGIBLE
CREDIT TRANSFERS MAY
BE IDENTIFIED IN LIEU OF
THESE UNITS
Unit Criteria Response Evidence Document No
CHCMGT003
Lead the work team
What effective procedures have
you used to maximise staff work
performance?
Providing various staffs with
better working conditions.
Enabling them a safe and
secure working environment
wherein, various staff can
keep their point of view in
planning process of an
organisation.
Providing dedicated
employees with right
appraisals and motivational
techniques.
Diploma is Leadership and
Management.
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CHC52015 - Diploma of Community Services. Student Name:
Explain the strategies you have
used for positive work
performance and outcomes?
Avoiding any sort of
discrimination in an
organisation.
Organising tasks of an
organisation by dividing job
roles into small breakdown of
small goals.
Ensuring proper guidance for
giving rise to professionalism
of work in an organisation.
Worked as Community
service Employee
Explain the concept of
performance management and
why it is important to follow
organisation procedure around
these processes?
Performance management
refers to ensuring effective
performances of respective
employee working in an
organisation. It is important
to regulate quality of work
being produced in an
organisation.
Diploma is Leadership and
Management.
What strategies for collaboration
and cooperative work practices
have you implemented or used?
Establishment of flexible
norms as well as rules of an
organisation.
Creation of pre and post test
for understanding of clear job
roles.
Jigsaw technique.
Support worker
Unit Criteria Response Evidence Document No.
CHCMGT006
Coordinate client directed
services Explain how you would deal with
a complaint from a client about
services delivered by your
organisation?
First of all I would register the
complaint and then I will try
to cool down client and would
apologias about the bad
experience faced after
consuming service and then
Worked as Community
service Employee
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CHC52015 - Diploma of Community Services. Student Name:
at the last will provide the
best possible solution as per
resources available and
policies of respective
organisation I am working.
What are three areas of conflict
which may arise within the
delivery of client services and
how might these be resolved or
managed?
Time
Quality
Lack of communication
These conflict could be
solved or resolved by taking
proper managerial approach
towards conducting
respective sales activity of
the firm.
Diploma is Leadership and
Management.
Explain how you would monitor
the quality and outcomes of a
service and why it is important to
undertake this monitoring
By giving short term time
goals to various workers and
setting up small goals and
objective could be a pro
move towards monitoring
quality of production in an
organization. It is important
as, it helps business firm to
develop better brand image
and attract demands of
customers in given
marketplace.
Worked as Community
service Employee
Unit Criteria Response Evidence Document No.
CHCPRP004 Promote and
represent the service
What should you consider when
representing an organisation to
both the public and other
organisations?
I would consider quality of
production while representing
my organization to both
public and both
organizations.
Support worker
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CHC52015 - Diploma of Community Services. Student Name:
Explain how you would develop and
undertake a marketing activity for
an organisation to introduce a new
service?
Marketing activity for an
organization to introduce new
service in existing
marketplace would be of
focusing in delivering service
at comparatively lesser
prices and better quality then
other company's offering
similar service in given
marketplace.
Diploma is Leadership and
Management.
What are some issues and conflicts
which may exist and which may
make collaboration between
organisations difficult? How can
these difficulties be resolved or
managed?
Issues such as difference in
strategic approach,
organizational policies and
difference in planning
structure might cause
hindrance in collaboration
between two companies.
These difficulties could be
removed by opting to similar
managerial techniques within
operational working of both
the business firm.
Worked as Community
service Employee
What are three current issues,
concerns or debates within your
area of work?
Departmental conflicts
Poor communication
Uncleared Goals
Support worker
What responsibilities do you have
when representing your
organisation?
Responsibilities such as
understanding of various
operational tasks performed
by an organization and good
communication skills must be
required while representing
one's company.
Support worker
Unit Criteria Response Evidence Document No.
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CHC52015 - Diploma of Community Services. Student Name:
CHCPRP001 Develop and
maintain networks and
collaborative partnerships What legal and ethical
considerations may have an impact
upon collaborations between
organisations?
Various legal and ethical
considerations taken into
consideration while
collaborating with other
company could be full
disclosure of material facts
and a clear contract between
two companies.
Diploma is Leadership and
Management.
What are the benefits of
collaboration and networking and
what different types of
collaboration and networking exist?
These benefits includes wide
availability of capital
requirements and also helps
firm to innovate in respective
operational planning of the
company. Types of
collaboration and network
includes; Cloud collaboration,
Video collaboration, Internal
as well as external
collabouration.
Support worker
Name three established networks
within your area of the community
sector that you have collaborated
with.
WAN
PAN
MAN
Diploma is Leadership and
Management.
Support worker
Unit Criteria Response Evidence Document No
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CHC52015 - Diploma of Community Services. Student Name:
CHCADV002 Provide advocacy
and representation services Name three different types of
advocacy and explain the
differences between them?
Self-advocacy, individual
advocacy and systems
advocacy.
Support worker
What is the function of advocacy
and representation?
There major function is to
provide legal advice and
represent youth people.
Support worker
What legal and ethical
considerations need to be taken
into account when delivering
advocacy services?
Health and safety concerns
of a client should be taken
into consideration while
delivering advocacy services.
Diploma is Leadership and
Management.
Provide 2 examples of how you
advocated for individual clients
or client groups and the
effectiveness of representing
them.
I provided advocacy service
to a client in which I provided
all basic needs to him and he
was full satisfied with the
service.
Worked as Community
service Employee
Unit Criteria Response Evidence Document No
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CHC52015 - Diploma of Community Services. Student Name:
CHCINM001 Meet statutory
and organisation information
requirements Provide an example of how you
have established a departmental
information system.
I created a plan for better
funct6ioning up of various
departments in my company.
In the process being, proper
strategies and plans were
being formulated.
Diploma is Leadership and
Management.
What policies and procedures
might relate to how an
organization meets its
requirements around its handling
of information?
Support worker
What is the function and
purpose of a Training needs
analysis?
Training helps in boosting up
of various efforts being
produced by staffs working in
the company. It helps in
better efforts being produced
in the workforce.
Support worker
What effects have emerging
technologies had on how
organisations deal with
information and what challenges
do these technologies raise?
Emerging technologies had
provided a completely
different approach of various
companies in delivering their
services to their customers.
Worked as Community
service Employee
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CHC52015 - Diploma of Community Services. Student Name:
Outline two ways in which
organization may store and deal
with information and discuss the
advantages and disadvantages of
both?
An organisation could store
and deal with information
through adopting digital
technological methods.
It is advantages as it is cost
effective technique
It is disadvantageous as their
confidential data of a
company is at high risk.
Diploma is Leadership and
Management.
Unit Criteria Response Evidence Document No
CHCCCS019 Recognise and
respond to crisis situations
Explain the principles of duty of
care, confidentiality and
mandatory reporting in relation
to responding to crisis
situations?
There principles are being
based on providing safety
and security needs to clients
of the company.
Worked as Community
service Employee
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CHC52015 - Diploma of Community Services. Student Name:
Name three types of crisis
situations which you have
encountered and how you
responded to each situation.
Creeping Crises – foreshadowed
by a series of events that
decision makers don't view as
part of a pattern.
Slow-Burn Crises – some
advance warning, before the
situation has caused any actual
damage.
Sudden Crises – damage has
already occurred and will get
worse the longer it takes to
respond.
Worked as Community
service Employee
Explain the purpose of
organizational policies and
procedures in dealing with crisis
situations?
Organisational policies helps
in providing systematic way
to deal with various crisis
faced in operational working
of a firm.
Diploma is Leadership and
Management.
What are some common
indicators of people in crisis?
Neglaction of personal
hygiene
changes in sleeping
schedule.
Weight gain or loss.
Worked as Community
service Employee
How might our personal values,
belief and attitudes affect our
ability to respond to crisis
situations?
It changes how to deal with
various situation in
performing a specific task
and also modifies perception.
Worked as Community
service Employee
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CHC52015 - Diploma of Community Services. Student Name:
What referral options are
available for people post crisis? Metal illness and various
medications are available for
people post crises.
Worked as Community
service Employee
Unit Criteria Response Evidence Document No.
CHCPOL002
Develop and implement
policy
Describe when you have reviewed
existing policies within your
organisation and determined their
currency and relevance.
How did you source the information
on current industry trends and
legislation
Regular reviewing up of
policies and procedures
helps in staying up to date
with trends.
By reading general articles
and journals from various
online sources.
Diploma is Leadership and
Management.Diploma is
Leadership and
Management.
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CHC52015 - Diploma of Community Services. Student Name:
Identify when you have developed
and implemented at least one (1)
policy initiative in consultation with
at least three (3) different
stakeholders
How did you promote this policy
and respond to feedback?
I have developed and
implemented consultancy
with at least 3 different
stakeholders in providing
concealing session to them
regarding perusing education
abroad.
I promoted this because, it
will enhance true capability of
a student and will provide
true sense of
accomplishment to them.
Diploma is Leadership and
Management.
NAME _________________________________________________________________________________________________________________
STUDENT’S SIGNATURE ______________________________________________ DATE _____________________________________________
TRAINER/ASSESSOR ______________________________________ SIGNATURE ___________________________________ DATE ________________
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