Comprehensive Evaluation of Staff Training and Development at Ryanair

This research proposal and subsequent report, focused on Ryanair, investigates the effectiveness of staff training and development programs. The study begins with an introduction outlining the background, rationale, research aims, objectives, and questions, followed by a detailed literature review examining management abilities, administrative tasks, and methods for improving management operations. The research methodology section describes the primary and secondary research methods, including research philosophy, sampling, and data analysis techniques. The literature review covers management abilities, administrative tasks, and processes to improve management operations, highlighting the importance of critical thinking, problem-solving skills, and staff understanding. The report then examines the findings, discussing the impact of training on employee performance and organizational success, with conclusions and recommendations based on the research. The proposal includes a Gantt chart to illustrate the project timeline and structure, ensuring a systematic approach to the research. The study aims to assess the effectiveness of training and development in Ryanair, providing insights into best practices and areas for improvement.

Research Proposal
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Contents
TITLE:.............................................................................................................................................3
CHAPTER 1: INTRODUCTION....................................................................................................3
1.0 Introduction............................................................................................................................3
1.1 Background of the study:.......................................................................................................3
1.2 Rationale/justification of research:........................................................................................4
1.3 Research aim:.........................................................................................................................4
1.4 Research objectives................................................................................................................5
1.5 Research questions:................................................................................................................5
1.6 Summary of the research project Structure:...........................................................................5
1.7 Gantt chart..............................................................................................................................6
CHAPTER 2: LITERATURE REVIEW.........................................................................................8
Management abilities over time and administrative tasks...........................................................8
Process to improve in the management operation.......................................................................8
Ways to utilise critical thinking and problem-solving skills.......................................................9
Ways staff understand trainees and intentional speaker for instructions...................................10
CHAPTER 3: RESEARCH METHODOLOGY...........................................................................11
Primary and secondary methods of research:............................................................................11
Primary methods of research:....................................................................................................11
Secondary methods of research:................................................................................................11
Research philosophy:.................................................................................................................11
Sampling method:......................................................................................................................12
Types of research:......................................................................................................................12
Costs:..........................................................................................................................................12
Access:.......................................................................................................................................12
Ethical Issues:............................................................................................................................12
Quantitative data analysis:.........................................................................................................13
Qualitative data analysis:...........................................................................................................13
Questionnaire:............................................................................................................................13
REFERENCES..............................................................................................................................15
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TITLE:
Evaluating of staff training and development in Ryanair.
CHAPTER 1: INTRODUCTION
1.0 Introduction
Training is the process with the help of which workers are able to improve their current
skills and competencies. There are complete and specific information about working efficiency
of workers with managers that they are able to understand that what type of training is best.
There are many changes which are taking place in external market such as change in technology
used at work place, updating of software, etc. due to which employees have to trained to get
knowledge about proper working style (AKSOY and DURSUN, 2018). There are different ways
through which employees can be trained such as conference, transfer, class room study, etc.
hence this is divided into two main major sources i.e. on the job training and off the job training.
Employees are the sources through which organisation can excel in industry because they
provide complete and specific information to consumers.
In this investigation, there is discussion about airlines organisation i.e. Ryanair. This is
the organisation which is based on Irish market but serves in different parts of world. This is the
sector in which may changes are taking place and if learning programmes are not planned, then it
is not easy for employees to present it. As there are many ways through which training can be
provided to employees, so in this case best method have to used with the help of which cost is
reasonable and learning is proper and relevant.
1.1 Background of the study:
Ryanair is the organisation which have good market share in industry, so it is important
to keep consumers satisfied. The key and core way to keep consumer's satisfied is to keep
employee satisfied. These days, employees not only want monetary benefits, but they want some
personal benefits as well. Hence with training, employees came to know about new changes
which are taking place in external market (Alamdari and Fagan, 2017). When training programs
are planned for improving knowledge of workers, then they are satisfied and their efficiency also
gets improved. Training sessions are organised for employees and organisational welfare; hence
it is responsibility of HR manager of Ryanair to analyse it properly and come with best way of
learning program. In order to provide better knowledge to employees training and development
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sessions have to be conducted. They assist work force to improve their personal as well as
professional skills such as communication skills, decision making, problem solving, critical
thinking, etc. with the help of which performance can be improved. When workers are
performing well then it is easy for organization Ryanair. As there are many competitors in
airlines sector, so it is important to understand demand of employees as well with the help of
which Ryanair can Excel in market. This is the organization which conquered over UK airlines
industry with making employees satisfied. HR manager take regular feedbacks and evaluate
performance of workers with the help of which they are requirements and areas which has to be
studied will clear and training sessions will be organized (Bôto, 2017). When proper planning is
done by managers, then cost can also reduce and it is easy for management of Ryanair to
evaluate results as well.
1.2 Rationale/justification of research:
The topic which is selected for this investigation is to understand best training and
development. This topic is new and concurrent in market because these days there are many
changes which are taking place, so it is essential for managers to plan and get positive out
through training. With the help of this investigation reader and researcher analyses about future
training program for their workforce when they operate their own empire. With the help of
training not only workforce but also organization get benefits which will also studied in this
research. In current era, time management is one of the essential prospect individual must taken
care, so this will also discuss in this investigation. There are some factors which has to be
considered by managers, while they are planning for learning sessions, so it will be clear with it
and researcher can understood it properly. With the help if this study, problem knowledge about
research tools and techniques can be evaluated. There will discussion about proper way through
which individuals can manage their commercial operations with the help of providing training
through learning sessions (Rufer, 2015). This investigation improved many skills to researcher
which assist in improving career aspects. This topic is of interest area of researcher, so
information which will collected for this investigation is appropriate and relevant. So this can be
used in future for conducting more in-depth study. There is ease in collecting primary
information as well because respondents have collect information about it.
1.3 Research aim:
To investigate the best staff training and development in Ryanair.
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1.4 Research objectives
 Assess the management abilities over time and administrative tasks.
 The process to improve in the management operation
 Evaluate the ways to utilise critical thinking and problem solving skills.
 Assess the ways staff understand trainees and intentional speaker for instructions.
1.5 Research questions:
 What are the management abilities over time and administrative tasks ?
 What is the process to improve in the management operation ?
 What are the ways to utilise critical thinking and problem solving skills ?
 What are the ways through which staff understand trainees and intentional speaker for
instructions ?
1.6 Summary of the research project Structure:
There is a systematic structure in which researcher have to conduct it and it will be easy
for reader to understand it and they can easily clear their concepts about staff training and
development.
Chapter 1: Introduction: In this section, there is discussion about background, rationale, etc.
through which reader get to know what is the importance behind conducting this study. In this
section, there are some aims and objectives which has to be achieved. This is the specified
direction in which study have to be completed.
Chapter 2: Literature review: literature review is the section in which individuals have to collect
data and information from secondary sources. It is essential that individuals must have collect
information from online sources. This is the way through which individuals can get secondary
information.
Chapter 3: Research methodology: Research methodology is the section in which tools and
techniques which are used to complete the study are studied. In this section, justification is also
provided through which individuals can know what is best going to be happen.
Chapter 4: Data analyses/findings/discussion: After gathering information about research
methods and techniques, data analysis section is done. This is the section in which researcher
provide complete and specific information about staff training and development. Data analysis is
important because this gives complete information about what is the overview of individuals
about the topic.
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Chapter 5: Conclusion: After data analysis, conclusion have to be provided in which
information is provided in gist on the basis of primary and secondary information. There is
complete overview about employee's training and development.
Chapter 6: Recommendation: After conclusion recommendations are provided over ways
through which individuals have to take care while performing activities properly. With the help
of recommendations, it will be easy for people to recommend and understand changes properly.
Chapter 7: References: In this section, some references are provided and it in- text in whole
study. This is important in order to make study authentic.
Chapter 8: Appendix: In appendix section, there will representation of pictures, graphs, etc. so it
will be easy to show all the picture at last, so reader can know pictorial representation as well
with theoretical aspects.
1.7 Gantt chart
Gantt chart is the official document which is used by researcher to understand activities
which will be done in whole investigation. There is proper distribution of complex research
methods in simplified one with their respective time (Bratton and Gold, 2017). Hence it will be
easy for researcher to distribute task among different individuals and ensure about completion of
whole investigation on time. When tasks are divided and activities are performed in sequential
manner as specified, then it is easy for researcher to identify flaws and taking corrective
measures through which whole study does not get affected.
Milesto
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Projective
Activities
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W24
M1 Project
formulatio
n and
Project
Planning
M2 Literature
Review
M3 Methodolo
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gy
M4 Data
Collection
and
Analysis
M5 Discussion
of the
results,
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reflection
M6 Report
writing
M7 Presentati
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managem
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CHAPTER 2: LITERATURE REVIEW
Management abilities over time and administrative tasks
Management is the process under which proper planning is done about operations with
organizing and directing it. As per view of Rohma Abbas, 2019, It is important that employees
must have proper and appropriate managing skills with the help of which customers are served
with best services. In hospitality sector there is difference in demand of consumers so it is
important to analyses it and organize services according. In order to manage management skills
workers, have to analyses working style of top level Management through which they can know
about it. There are many departments which are working for consumers satisfaction, so it is
important that there must be proper communication with them which is possible with the help of
management skills.
When there is proper communication among different departments then it is easy for
managers to operate operations properly and in appropriate manner. With proper management
there is understanding among individuals of various departments and they can take proper
decisions. According to TALISON DOYLE, 2019, there is requirement of understanding what
has to be done under which operations are performed in specified format. It is relevant to
understand pros and cons of business activities through which they can take decisions
considering to long term benefits. Ryanair is the association which is working in airlines sector
and if timely and frequent services are not provided to consumers, then there are possibilities that
consumer dissatisfaction may arise and they may switch to another brand. Hence in order to
avoid such issues, management of operations have to be done within specified time and
administration of actions must be proper and appropriate.
Process to improve in the management operation
Management is performed with involvement of workers and top-level Management of
Ryanair which is proper possible when proper communication is there. As per change in working
style of managers there is requirement of managing and planning operations through which they
can access changes properly and get positive outcome from it. There is requirement of
understanding about external market which makes operations appropriate and makes business
activities appropriate through which consumer satisfaction can be maintained. As per Mary Ann
Anderson, MSE, Edward J. Anderson, Geoffrey Parker., 2019, In order to conduct management
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of operations in effective manner, then it is essential to analyses what are the resources which are
available in market, then analyses what are pros and cons of it. It is important and crucial for
managers to understand input and what are the output required (Mutuku, 2018). There must be
proper sequential order of conducting operations and it makes activities with more efficiency and
effectiveness of activities.
There must be proper prediction about future activities through which it is clear that what
might be a corrective action for it. There is specific and relevant way to communicate with
workers through which they are aware about their roles and responsibilities. This assist in
reducing wastage of resources and perform activities as per consumer satisfaction. As per article
provided by Mike Kappel, 2019 it is analyzed that when there is proper sequence of activities
then there will consumer satisfaction and makes operations performed with understanding
external market. It is important for managers of Ryanair to analyses activities and implement
changes with requirement. When there is proper management of activities then targets can be
achieved.
Ways to utilise critical thinking and problem-solving skills
In business environment, there is requirement of proper understanding about market
through which they can understand what has to be done in long term context. In order to check
and improve critical thinking among workers they must allotted with different organizational
situational and analyses their ways to deal with it. Critical thinking is important because there are
many changes which are taking place, so it is important for managers to understand and plan it
properly. As per view of MATTHEW LYNCH, 2019 it is evaluated that when workers are able
to critical thinking, then they can solve problem properly and able to take actions According to it.
Problem solving is important and crucial for workers because there are different types of
consumers with various demands at Ryanair organization, so in this case problem solving skills
is crucial and relevant. There are possibilities that if consumer does not get appropriate service
then they might misbehave or aggressive then worker must able to deal with negative situations
as well. In airlines sector there are many situations which have not to be occurred but it arise
because of fluctuating market. Hence it is essential that workers must able to Handel and solve
problem frequently so consumer satisfaction can be maintained.
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Ways staff understand trainees and intentional speaker for instructions
While training session organized by management of Ryanair, then it is essential that they
must understand it's importance and take it seriously. When there is change in working style then
through awareness of employees it can be fruitful. According to Carter McNamara, 2019 with
trainer, there is important role of trainer as well because they have learned and implement at their
work place. With making proper changes in operations after training, it will benefit the Ryanair
organization through which change is possible and working environment of Enterprise will be
dynamic. If there is evaluation of outcome from employees then it must give positive feedbacks.
If there is use of complete and specific information, then consumer can get best services
(McCarthy, 2015). If employees are trained and have knowledge about external market, then it is
easy to satisfy consumers and understand their demand as well.
While training employees it is essential that best method have to be used through which they
can understand about requirement of training and take it more seriously. It is relevant to make
training in more familiar manner, then it will more effective and improve performance of work
force at Ryanair. After and before training there must be feedback from employees about their
views and to know how effective training is. In order to make training as per employees then
management of Ryanair must use past years data and understand what are the flaws which have
to be considered. In order to make learning sessions more effective it must be performed with
two-way communication and motivate employees to use innovative styles of working. With the
help of learning sessions there will more communication among workers and they are familiar
with each other, this ease managers of Ryanair in framing teams and perform operations in more
efficient manner and workers need of self-esteem also get satisfied. Hence training is effective
not only for organization but also for workers.
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CHAPTER 3: RESEARCH METHODOLOGY
Research methodology is the section which contains all the information about different tools
and techniques which are used in this investigation and make it more authentic and reliable.
There is requirement about understanding importance of different techniques and selection of
one most appropriate among them (Chen, 2016). In order to cover complete and specific
information "Research Onion" will use for this study. Different components which are covered in
this study are discussed under-
Primary and secondary methods of research:
While conducting study it is important to collect information and use it for data analysis
section, on the basis of which conclusion and recommendations are provided. So, there are two
ways to collect information i.e. primary and secondary source (Harvey and Turnbull, 2016). To
make this study relevant and authentic both the methods are used.
Primary methods of research:
Primary information is collected through one to one interaction with responds to know
their views about training and development of employees. Questionnaire is used for this purpose
under which some questions are asked about topic and respond provide their views about it by
filling it. After this researcher collect and analyses information through which perception of
people can be known.
Secondary methods of research:
While for collecting secondary information online sources on which articles are used
which is already collected by someone. In this method, there will use of pages which are
properly dated and authentic. Hence that information is appropriate and reliable.
Research philosophy:
This is the way which provides information about way in which investigation will be
conducted, different factors which are considered. Pragmatic, interpretivist and positivism
philosophy are covered under it. For this investigation, pragmatic philosophy will be used
because this suits best in communicating complete and appropriate information.
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Sampling method:
In order to collect primary information from individuals, it is important to collect some
specified number of candidates which is known as sampling. Sampling is important in an
investigation because it is not possible to collect information from whole targeted crowd
(Endrizalova and et. al., 2018). Hence it is important to set some individuals to collect
information from them. In this investigation targeted sample is 10 managers because they have
complete information about training and development program of the employees. These
individuals are selected on the basis if simple random probable sampling in which candidates are
selected on frequent basis which neglect the chances of partiality on their views.
Types of research:
There is a specified format of conducting investigation so it will be more clear to reader,
this format can be performed in three ways i.e. descriptive, exploratory and explanatory research
design. For making this study correct and properly understandable researcher use descriptive
design. Under this method there is complete and proper information about each and every aspect
(Chen, 2016). So it is easy for reader to understand. Descriptive design defines complete and
specific information, so in case any contradict, individual can easily understand it.
Costs:
For conducting an investigation, there is requirement of different resources through
which actions can be performed in effective manner (Gonçalves, 2018). So for this study,
researcher set budget of 560 £ through which all the resources such as stationary, internet
connection, books and other subsidiary expenses.
Access:
Information which is provided in this study can be accessed by tutor or supervisor and
researcher. If some individual have interest in this study, then they can collect information with
permission of researcher.
Ethical Issues:
In order to make investigation authentic, it is important that it must consider ethics which
are related to confidentiality, free consent, etc. It is important because if consent of respondents
are not free then this does not give authentic information. In this study all the managers have
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knowledge about conducting investigation and reason behind it so this makes proper
understanding about ethical aspects while completing this study.
It is important to make investigation authentic and valid because it can be used in future
for in- depth study about training and development of workforce. Investigation can be reliable
when it provides actual information and data is relevant. So it is reliable and appropriate from
future prospects as well.
Quantitative data analysis:
This is the way through which information is collected through technical sources of
information. There will complete and specific information because proper use of information
will be represented. This data analysis is relevant for understanding through numbers and in
quantitative. This method gives information about “How much” while interpreting the
information.
Qualitative data analysis:
For making study in standard format there are some strategies which has to be followed.
There are two ways in which study can be performed i.e. qualitative and quantitative method.
Best method among both is qualitative because there is proper study of human behavior about
training and development of employees so it will easy for reader to get proper information. There
will use of graphs and charts which makes representation of whole study more creative and
interesting. There is no use of technical facts and figures due to which study might not
understood by individual. So, this gives complete and appropriate method which makes study
authentic and useable in future.
Approach is the strategy which is most appropriate for completing research and
understanding training and development topic more properly and in systematic manner. There
are two types of approaches i.e. inductive and deductive. For making this investigation
appreciate deductive approach will be used. Under this method, information is clear and it is easy
to get proper way for completing research. With qualitative method, deductive approach suits the
best and this is relevant for understanding research activities properly.
Questionnaire:
Questionnaire is the way through which information is gathered under primary sources.
This is the way through which researcher collects information from respondents and this assist in
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providing better outcome. Questionnaire is set of some questions related to research topic and
respondents have to fill it. This makes information relevant from primary sources of information.
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REFERENCES
Books and Journals
AKSOY, C. and DURSUN, Ö. O., 2018. A GENERAL OVERVIEW OF THE
DEVELOPMENT OF THE CIVIL AVIATION SECTOR IN TURKEY. Electronic
Journal of Social Sciences. 17(67).
Alamdari, F. and Fagan, S., 2017. Impact of the Adherence to the Original Low-cost Model on
the Profitability of Low-cost Airlines. In Low Cost Carriers (pp. 73-88). Routledge.
Bôto, R. F. N., 2017. Equity research-Ryanair Holdings Plc(Doctoral dissertation, Instituto
Superior de Economia e Gestão).
Bratton, J. and Gold, J., 2017. Human resource management: theory and practice. Palgrave.
Chen, I. S., 2016. A combined MCDM model based on DEMATEL and ANP for the selection of
airline service quality improvement criteria: A study based on the Taiwanese airline
industry. Journal of Air Transport Management. 57. pp.7-18.
Endrizalova, E. and et. al., 2018. Operating Lease As A Specific Form Of Airlines
Outsourcing. Business Logistics in Modern Management, pp.641-655.
Gonçalves, M., 2018. Ryanair holdings PLC (Doctoral dissertation).
Harvey, G. and Turnbull, P., 2016. Human resource management and industrial relations. Air
Transport Management: An international perspective, p.307.
McCarthy, C., 2015. Low Cost or LuxuryCan the low cost short haul airline model be–
transferred to long haul operations with specific reference to the case of
Ryanair? (Doctoral dissertation, Dublin, National College of Ireland).
Mutuku, C., 2018. Evaluation of ISO 9000 Registration Practices. A Case Study of Sports Goods
Industry.
Rufer, R., 2015. HIGH FLYERS. Confronting Corruption in Business: Trusted Leadership,
Civic Engagement, p.141.
YILMAZ, M. K., Gör, Ö. and İşletmeciliği, S. H. U., A Study on The Future of Low Cost Carrier
Business Model in International Air Transportation.
Online
Abbas. R., 2016. How to assess administrative assistants. [Online]. Available through:
<https://resources.workable.com/tutorial/administrative-assistant-skills-assessment-
test>.
DOYLE, A., 2019. Important Time Management Skills For Workplace Success. [Online].
Available through: <https://www.thebalancecareers.com/time-management-skills-
2063776>.
Anderson, M. A., Anderson, E. J. and Parker, G., 2019. How to Improve Operations
Management behind the Scenes. [Online]. Available through:
<https://www.dummies.com/business/operations-management/how-to-improve-
operations-management-behind-the-scenes/>.
Kappel, M., 2019. 6 Ways to Improve Business Operations. [Online]. Available through:
<https://www.business2community.com/small-business/6-ways-improve-business-
operations-01925876>.
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LYNCH, M., 2019. STRATEGIES AND METHODS TO TEACH STUDENTS PROBLEM
SOLVING AND CRITICAL THINKING SKILLS. [Online]. Available through:
<https://www.theedadvocate.org/strategies-and-methods-to-teach-students-problem-
solving-and-critical-thinking-skills/>.
McNamara, C., 2019. Ways to Look at Training and Development Processes: Informal/Formal
and Self-Directed/Other-Directed. [Online]. Available through:
<https://managementhelp.org/training/methods/formal-and-informal-methods.htm>.
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