Research Project: Evaluating Staff Training and Development in Ryanair

This research project evaluates the staff training and development practices within Ryanair, focusing on their impact on management, operational efficiency, and employee skills. The report begins with a discussion of secondary investigation, highlighting the crucial role of training in improving organizational performance and customer satisfaction. The data analysis section presents findings from a survey, including frequency tables and interpretations of key themes such as the role of training, benefits, preferred training methods, and essential employee skills like critical thinking and problem-solving. The analysis reveals that a majority of respondents recognize the importance of training in enhancing productivity, improving management operations, and developing critical thinking skills. The report also addresses the challenges faced by Ryanair and suggests methods for effective training and development. The conclusion summarizes the key findings, and recommendations are provided for optimizing training programs. Finally, the report includes a reflection on the research process and a list of references.

Research Project

Table of Contents
TITLE:.............................................................................................................................................1
Discussion of secondary investigation:............................................................................................1
DATA ANALYSIS AND INTERPRETATION ............................................................................2
CONCLUSION..............................................................................................................................20
RECOMMENDATIONS...............................................................................................................20
REFLECTION...............................................................................................................................21
REFERENCES..............................................................................................................................22

TITLE:
Evaluating of staff training and development in Ryanair.
DISCUSSION OF SECONDARY INVESTIGATION:
From the above critically evaluated information it has been found training and
development of employees plays a crucial role within improving the management and
operational efficiency of an organisation. Proper evaluation must be perform within organisation
regarding the management ability so that tasks can be administrated properly. This is because
employees are required to have proper managerial skills so that operations can be performed in
effective manner that leads to maximum customer satisfaction. It can be performed by regularly
communicating with customer services department for determining customer need and then
organising activities accordingly. This support Ryanair in providing services to its customer as
per their requirement as in airlines frequent responses are required to be present to customer else
it brings up dissatisfaction among them.
Hence, in order to deal with this issue proper involvement of workers and top
management is required so that working pattern can be improved with proper planning of
operations which brings up positive outcome. But before performing this proper evaluation of
external market is required so that understanding regarding area of improvement can be
developed and evaluation can be performed over resources required. This help in formulating an
action plan that predict the future activities to be performed fro enhancing managerial operations
toward better customer satisfaction for Ryanair. But in order to understand the business
environment effectively it is required by Ryanair to develop its proper understanding of it which
can be done with the help of critical thinking among employees which help in evaluating several
ways of dealing with organisational situations. Despite of this problem solving is crucial for the
Ryanair as it maintains a customer base that are different in term of their taste and preferences
which creates certain situations that are uncertain which require greater problem solving skills
within employees to tackle with this situation. Hence, critical thinking and problem skills are
consider to be most crucial skills that are required to be developed by Ryanair within their
employees which can be developed with the help of regular training and development of staff
members. But for most positive result, Ryanair must take feedback from its employees regarding
1

the actual outcome of this training and understanding of employees toward it so that changes can
be implemented effectively within managerial practices.
DATA ANALYSIS AND INTERPRETATION
Q1 Are you aware about the role of staff training and development within an organisational
growth?
a) Yes
b) No
Q2 As per your view point does staff training support in improving the management operations
and practices?
a) Yes
b) No
Q3 What are the several benefits that Ryanair get by providing regular training to its
employees?
a) Enhancing productivity
b) Reduction in error
c) Improve operational efficiency
Q4 Among below mentioned options, which is most appropriate method that must be preferred
by Ryanair for providing training.
a) On the job training
b) Off the job training
c) Computer based training
Q5 What are several skills that are required by Ryanair within its employees for performing
their regular commercial operation?
a) Critical thinking skill
b) Problem solving skill
c) Communication skill
Q6 In what manner does assessment of management ability is crucial for Ryanair?
a) Identify weaknesses
b) Increase focus on business goals
c) Foundational knowledge of talent
2

Q7 What are the several areas in which critical thinking and problem solving skills are
required?
a) Decision making
b) Evaluating issues
c) Resolving conflicts
Q9 Does problem solving skill and critical thinking can be improved by providing training?
a) Yes
b) No
Q10 What are the challenges that Ryanair has to face while providing training to its employees?
a) Different learning habits
b) Lack of employee engagement
c) Increase in cost
Q11 As per your view point, does critical thinking support in formulating better decision in
Ryanair?
a) Yes
b) No
Q12 Does training and development provided by Ryanair help in fulfilment of personal goals of
employees?
a) Yes
b) No
Q13 Among following, which is the most appropriate factor that is to be consider for getting
positive outcome from training and development of workforce?
a) Employees engagement
b) Staff personal development goals
c) Resources required
Q14 What are the several ways through which Ryanair can deal with the challenges faced while
training and development?
a) By providing online training
b) Ensuring practical learning
c) Conduct need evaluation
Q15 In what manner does, training and development help Ryanair in keeping its employees
3

retained and satisfied?
a) Satisfaction of personal requirements
b) Open new opportunity
c) Working as per external market norms
Frequency table
Q1 Are you aware about the role of staff training and development
within an organisational growth?
Frequency
a) Yes 8
b) No 2
Q2 As per your view point does staff training support in improving
the management operations and practices?
Frequency
a) Yes 7
b) No 3
Q3 What are the several benefits that Ryanair get by providing
regular training to its employees?
Frequency
a) Enhancing productivity 5
b) Reduction in error 3
c) Improve operational efficiency 2
Q4 Among below mentioned options, which is most appropriate
method that must be preferred by Ryanair for providing training.
Frequency
a) On the job training 3
b) Off the job training 3
c) Computer based training 4
Q5 What are several skills that are required by Ryanair within its
employees for performing their regular commercial operation?
Frequency
4

a) Critical thinking skill 4
b) Problem solving skill 3
c) Communication skill 3
Q6 In what manner does assessment of management ability is
crucial for Ryanair?
Frequency
a) Identify weaknesses 5
b) Increase focus on business goals 3
c) Foundational knowledge of talent 2
Q7 What are the several areas in which critical thinking and
problem solving skills are required?
Frequency
a) Decision making 6
b) Evaluating issues 2
c) Resolving conflicts 2
Q8 Does problem solving skill and critical thinking can be improved
by providing training?
Frequency
a) Yes 8
b) No 2
Q9 What are the challenges that Ryanair has to face while providing
training to its employees?
Frequency
a) Different learning habits 3
b) Lack of employee engagement 5
c) Increase in cost 2
Q10 As per your view point, does critical thinking support in
formulating better decision in Ryanair?
Frequency
a) Yes 8
b) No 2
5

Q11 Does training and development provided by Ryanair help in
fulfilment of personal goals of employees?
Frequency
a) Yes 7
b) No 3
Q12 Among following, which is the most appropriate factor that is
to be consider for getting positive outcome from training and
development of workforce?
Frequency
a) Employees engagement 5
b) Staff personal development goals 3
c) Resources required 2
Q13 What are the several ways through which Ryanair can deal
with the challenges faced while training and development?
Frequency
a) By providing online training 4
b) Ensuring practical learning 3
c) Conduct need evaluation 3
Q14 In what manner does, training and development help Ryanair
in keeping its employees retained and satisfied?
Frequency
a) Satisfaction of personal requirements 5
b) Open new opportunity 3
c) Working as per external market norms 2
Data Interpretation
Theme 1: The role of staff training and development within an organisational growth
Q1 Are you aware about the role of staff training and development Frequency
6

within an organisational growth?
a) Yes 8
b) No 2
Interpretation:- As per the above mentioned information it has been interpreted that 8
out of 10 respondents said yes they are aware with the role of staff training and development in
organisational growth but 2 said no to this. Hence, majority of people are in favour of this
statement as organisation mainly arrange training session for its employees to make them get
adjusted within the working culture or for implementation of new changes that lead to
enhancement of productivity.
Theme 2: Staff training support in improving the management operations and practice
Q2 As per your view point does staff training support in improving
the management operations and practices?
Frequency
a) Yes 7
b) No 3
7
a) Yes b) No
0
1
2
3
4
5
6
7
8
8
2
Frequency

Interpretation:- From that above mentioned data it can be state that 7 out of 10
respondents said yes that staff training help in improving the management operations while 3
respondents said no to this. Hence, it has been identified that the majority of people are in favour
of this statement that staff training support in improving the management operations as training
help in improving the efficiency of employees which reduce the burden of superiors to guide and
direct them over each task it result in diverting the attention of superiors to other important area.
Theme 3: Several benefits that Ryanair get by providing regular training to its employees
Q3 What are the several benefits that Ryanair get by providing
regular training to its employees?
Frequency
a) Enhancing productivity 5
8
a) Yes b) No
0
1
2
3
4
5
6
7
7
3 Frequency

b) Reduction in error 3
c) Improve operational efficiency 2
Interpretation:- By performing investigation it has been found that Ryanair get several
benefits by conducting training on regular basis for employees. Over this 5 out of 10 respondents
said that it help in enhancing productivity while 3 respondents said that it help in reducing the
error and 2 respondents said it help in improving operational efficiency. From this it has been
found that majority of people are in favour of enhancing productivity this is because a training is
basically organised to improve the current capability of employees which help in reducing delay
and other issues that results into enhance productivity.
Theme 4: Most appropriate method that must be preferred by Ryanair for providing training
Q4 Among below mentioned options, which is most appropriate Frequency
9
a) Enhancing productivity
b) Reduction in error
c) Improve operational efficiency
0
0.5
1
1.5
2
2.5
3
3.5
4
4.5
5
5
3
2 Frequency

method that must be preferred by Ryanair for providing training.
a) On the job training 3
b) Off the job training 3
c) Computer based training 4
Interpretation:- By above performed investigation it has been found that 3 out of 10
respondents said that Ryanair must adopt on-the-job training while 4 said that off-the-job
training is better but 3 respondents said that computer based training is more effective. Hence, it
has been identified that the majority of people believe that computer based training is more
appropriate as other. This is because it is cost as well as time effective and also can be adjusted
as per the people preference which support in getting more positive result as compare to other.
10
a) On the job training
b) Off the job training
c) Computer based training
0
0.5
1
1.5
2
2.5
3
3.5
4
3 3
4
Frequency

Theme 5: Several skills that are required by Ryanair within its employees for performing their
regular commercial operation
Q5 What are several skills that are required by Ryanair within its
employees for performing their regular commercial operation?
Frequency
a) Critical thinking skill 4
b) Problem solving skill 3
c) Communication skill 3
Interpretation:- It has been identified that for Ryanair 10 out of 4 respondents said that
critical thinking is crucial among employees while 3 respondents said that problem solving skills
is crucial but 3 respondents state that communication skills is more important. The majority of
people said critical thinking is crucial skill that required among employees of airlines as they
11
a) Critical thinking skill
b) Problem solving skill
c) Communication skill
0
0.5
1
1.5
2
2.5
3
3.5
4
4
3 3
Frequency

have to interact with customers directly and deal with several issues instantly as per customer
demand.
Theme 6: Assessment of management ability is crucial for Ryanair
Q6 In what manner does assessment of management ability is
crucial for Ryanair?
Frequency
a) Identify weaknesses 5
b) Increase focus on business goals 3
c) Foundational knowledge of talent 2
Interpretation:- Assessment of managerial ability is crucial for Ryanair as 5 out of 10
respondents believe that it help in identifying weaknesses, 3 respondents said that it increase
12
a) Identify weaknesses
b) Increase focus on business goals
c) Foundational knowledge of talent
0
0.5
1
1.5
2
2.5
3
3.5
4
4.5
5
5
3
2 Frequency

focus on business goals and 2 said it is foundational knowledge of talent. From this it has been
found that majority of people believe that assessment of managerial ability help in determining
the weaknesses present which in turn provide an understanding of area of improvement that
brings positive result.
Theme 7: Several areas in which critical thinking and problem solving skills are required
Q7 What are the several areas in which critical thinking and
problem solving skills are required?
Frequency
a) Decision making 6
b) Evaluating issues 2
c) Resolving conflicts 2
13
a) Decision making b) Evaluating issues c) Resolving conflicts
0
1
2
3
4
5
6
6
2 2 Frequency

Interpretation:- Critical thinking and problem solving skills are crucial for an
organisation and by performing investigation it has been found that 6 out of 10 respondents said
that it help in decision making while 2 respondents said that it help in evaluating issues and 2
said that it help in resolving conflicts. Hence majority of respondents are in favour of decision
making as critical thinking and problem solving skill support in evaluating a condition from
several aspects that help in better decision making.
Theme 8: Problem solving skill and critical thinking can be improved by providing training
Q8 Does problem solving skill and critical thinking can be improved
by providing training?
Frequency
a) Yes 8
b) No 2
14
a) Yes b) No
0
1
2
3
4
5
6
7
8
8
2
Frequency

Interpretation:- By performing investigation it has been found that 8 out of 10
respondents believe that problem solving and critical thinking skills can be improved using
training while 2 said no to this. Majority of people believes that these skills can be improve
through training as while performing training number of problems or scenarios are being
presented among trainees to provide them with practical training.
Theme 9: Challenges that Ryanair has to face while providing training to its employees
Q9 What are the challenges that Ryanair has to face while providing
training to its employees?
Frequency
a) Different learning habits 3
b) Lack of employee engagement 5
c) Increase in cost 2
15
a) Different learning habits
b) Lack of employee engagement
c) Increase in cost
0
0.5
1
1.5
2
2.5
3
3.5
4
4.5
5
3
5
2 Frequency

Interpretation:- As per above mentioned information regarding challenges faced by
Ryanair while training it has been found that 3 out of 5 respondents believe that different
learning habit is the major issue. But 5 respondents said that lack of employees engagement is a
issue but 2 said increase in cost is issue. Hence, lack of engagement is major issue for Ryanair
while training as sometimes employees don't take much interest in training if they have quite
understanding about it.
Theme 10: Critical thinking support in formulating better decision in Ryanair
Q10 As per your view point, does critical thinking support in
formulating better decision in Ryanair?
Frequency
a) Yes 8
b) No 2
16
a) Yes b) No
0
1
2
3
4
5
6
7
8
8
2
Frequency

Interpretation:- From above performed investigation it has been found that 8 out of 10
are agree that critical thinking help in formulating better decision but 2 said no to this. From
most common responses it has been found that critical thinking plays a crucial role in
formulating decision by diverting attention toward several aspect of particular situation. This
support in performing the decision in more effective manner by considering each and every
aspect crucial within particular decision.
Theme 11: Training and development provided by Ryanair help in fulfilment of personal goals
of employee
Q11 Does training and development provided by Ryanair help in
fulfilment of personal goals of employees?
Frequency
a) Yes 7
b) No 3
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Interpretation:- From above performed evaluation it has been found 7 out of 10
respondents said yes that training and development help Ryanair in fulfilling the personal goals
of employees, but 3 respondents said no to this. From this it has been identified that training
practices performed by Ryanair support in keeping the personal goals of its employees fulfilled
as the training programs are designed in a manner that help in ensuring the personal development
of employees which provide them several opportunities to experience a growth within their
career.
Theme 12: The most appropriate factor that is to be consider for getting positive outcome from
training and development of workforce
Q12 Among following, which is the most appropriate factor that is
to be consider for getting positive outcome from training and
development of workforce?
Frequency
a) Employees engagement 5
18
a) Yes b) No
0
1
2
3
4
5
6
7
7
3 Frequency

b) Staff personal development goals 3
c) Resources required 2
Interpretation:- By evaluating the above mentioned data it has been found that 5 out of
10 respondents said that employee engagement is consider to be most crucial factor that help in
bringing positive outcome. Despite of this 3 respondents said that accomplishment of staff
personal development goals brings positive outcome but 2 respondents said that resources
required should be major consideration for achieving positive outcome. Hence, the most
favourable response is employees engagement as not nay training or development program, get
succeed if employees not follow it effectively or learn something from them. Hence employees
engagement should be major consideration which help in brining positive outcome.
Theme 13: The several ways through which Ryanair can deal with the challenges faced while
training and development
Q13 What are the several ways through which Ryanair can deal Frequency
19
a) Employees engagement
b) Staff personal development goals
c) Resources required
0
0.5
1
1.5
2
2.5
3
3.5
4
4.5
5
5
3
2 Frequency

with the challenges faced while training and development?
a) By providing online training 4
b) Ensuring practical learning 3
c) Conduct need evaluation 3
Interpretation:- As per the information presented above it has been found that 4 out of 10
respondents said that by providing online training Ryanair can deal with challenges faced while
training. But 3 respondents said that it help in ensuring the practical learning and 3 respondents
said that conduct need evaluation is most appropriate way of avoiding challenges. Hence, from
this it has been determined that large number of people are in favour of recommending Ryanair
for providing online training as it not only help in reducing the cost of training but also provide a
flexible mean of training where learning schedule can be maintain as per the comfort level of
learners.
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a) By providing online training
b) Ensuring practical learning
c) Conduct need evaluation
0
0.5
1
1.5
2
2.5
3
3.5
4
4
3 3
Frequency

Theme 14: Training and development help Ryanair in keeping its employees retained and
satisfied
Q14 In what manner does, training and development help Ryanair
in keeping its employees retained and satisfied?
Frequency
a) Satisfaction of personal requirements 5
b) Open new opportunity 3
c) Working as per external market norms 2
Interpretation:- From the above mentioned information it can be interpreted that training
and development help Ryanair in keeping employees satisfied and retained. Over this 5 out of 10
respondents said that it result into satisfaction of personal requirement, 3 respondents said that it
open up new opportunity but 2 respondents said that working as per external market norms. The
majority of responses are in favour of satisfaction of personal requirement as each employee
21
0
1
2
3
4
5
5
3
2
Frequency

want to perform better and through training & development they become able to identify most
appropriate way of performing operations in effective manner.
CONCLUSION
From the above performed investigation it can be summarized that training and
development of employees on regular basis is consider to be most crucial factor for an
organization as it help in improving the operational efficiency and level of productivity. As
training and development practices within an organization support in developing the skills and
capability of individual within a manner that support them in dealing with the issues that are
uncertain and may affect the performance. By performing investigation it has been found that the
majority of people are in favor that staff training support in improving the management
operations and practices as it help in determining the employees weaknesses and rectify it so that
chances of error can be reduced which leads to maximum productivity enhancement. In addition
to this it also help in developing the critical thinking which help in dealing with problems in
more effective manner.
RECOMMENDATIONS
By performing this investigation it has been found that Ryanair found several difficulties
in providing training and development to its employees which increase its cost. Hence in order to
reduce these issues following recommendations must be taken into consideration.
 Ryanair must perform internal evaluation in order to determine which area or skills of
employees required improvement for performing better and enhancing level of
productivity. This support in providing right training to employees which they want to
develop and this help in maintaining the interest of employees within training session.
 Ryanair must focuses toward providing the practical training to its employees despite of
providing the theoretical classes which can be done either physically or virtually with the
help of online classes It provide best outcome from employees which not only worth cost
but also help in fulfilling the main aim behind training.
REFLECTION
I am glad that I got this opportunity to perform my investigation over such a
knowledgable and interesting topic which help in enhancing my knowledge regarding the role of
training and development within an organisation. This knowledge will support me in performing
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well within my future career. Despite of this, I would also become able to learn about several
tools and techniques that help me in gathering, evaluating and interpreting the information in an
effective manner that result into accomplishment of research objective. Despite of this I found
several issues such as time provided for investigation was too short, respondents are not ready to
answer appropriately etc. Hence to deal with lack of time I decided to use questionnaire which
help in getting larger number of data at a time. On other hand, for getting corrective answers
from respondents I make them clear with actual aim behind this survey so that they present right
information without any kind of doubt.
Despite of this I have used questionnaire for conducting this project but in future when I
again get a chance to perform such investigation then I will use interview as an alternative
method instead of questionnaire which help me in gathering information in detailed manner. This
is because interview involve one to one discussion which reduces the chances of manipulation or
wrong responses and also help in gathering larger amount of data.
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REFERENCES
Books & Journals
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Cobblah, M. A. and van der Walt, T. B., 2017. Staff training and development programmes and
work performance in the university libraries in Ghana. Information Development, 33(4),
pp.375-392.
Cousins, J. B. and et. al., 2014. Government and voluntary sector differences in organizational
capacity to do and use evaluation. Evaluation and Program Planning, 44, pp.1-13.
Flynn, E., Woodward‐Kron, R. and Hu, W., 2016. Training for staff who support students. The
clinical teacher, 13(1), pp.63-68.
Ford, J. K. ed., 2014. Improving training effectiveness in work organizations. Psychology Press.
Pânzaru, S., 2016. The role of human resource management in integration of staff in
organizations. Review of General Management, 23(1), pp.58-64.
Seibold, M. and Gamble, K., 2015. Capacity, commitment, and culture: The 3 Cs of staff
development in a learning organization. Psychiatric rehabilitation journal, 38(3), p.286.
Smythe, A. and et. al., 2014. Evaluation of dementia training for staff in acute hospital
settings. Nursing Older People, 26(2).
Thackwray, B., 2014. The effective evaluation of training and development in higher Education.
Routledge.
Weaver, R. G. and et. al., 2014. A coordinated comprehensive professional development
training’s effect on summer day camp staff healthy eating and physical activity
promoting behaviors. Journal of Physical Activity and Health, 11(6), pp.1170-1178.
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