Research Project: Evaluating Staff Training and Development in Ryanair

This research project evaluates the staff training and development practices within Ryanair, focusing on their impact on management, operational efficiency, and employee skills. The report begins with a discussion of secondary investigation, highlighting the crucial role of training in improving organizational performance and customer satisfaction. The data analysis section presents findings from a survey, including frequency tables and interpretations of key themes such as the role of training, benefits, preferred training methods, and essential employee skills like critical thinking and problem-solving. The analysis reveals that a majority of respondents recognize the importance of training in enhancing productivity, improving management operations, and developing critical thinking skills. The report also addresses the challenges faced by Ryanair and suggests methods for effective training and development. The conclusion summarizes the key findings, and recommendations are provided for optimizing training programs. Finally, the report includes a reflection on the research process and a list of references.

Research Project

Table of Contents
TITLE:.............................................................................................................................................1
Discussion of secondary investigation:............................................................................................1
DATA ANALYSIS AND INTERPRETATION ............................................................................2
CONCLUSION..............................................................................................................................20
RECOMMENDATIONS...............................................................................................................20
REFLECTION...............................................................................................................................21
REFERENCES..............................................................................................................................22

TITLE:
Evaluating of staff training and development in Ryanair.
DISCUSSION OF SECONDARY INVESTIGATION:
From the above critically evaluated information it has been found training and
development of employees plays a crucial role within improving the management and
operational efficiency of an organisation. Proper evaluation must be perform within organisation
regarding the management ability so that tasks can be administrated properly. This is because
employees are required to have proper managerial skills so that operations can be performed in
effective manner that leads to maximum customer satisfaction. It can be performed by regularly
communicating with customer services department for determining customer need and then
organising activities accordingly. This support Ryanair in providing services to its customer as
per their requirement as in airlines frequent responses are required to be present to customer else
it brings up dissatisfaction among them.
Hence, in order to deal with this issue proper involvement of workers and top
management is required so that working pattern can be improved with proper planning of
operations which brings up positive outcome. But before performing this proper evaluation of
external market is required so that understanding regarding area of improvement can be
developed and evaluation can be performed over resources required. This help in formulating an
action plan that predict the future activities to be performed fro enhancing managerial operations
toward better customer satisfaction for Ryanair. But in order to understand the business
environment effectively it is required by Ryanair to develop its proper understanding of it which
can be done with the help of critical thinking among employees which help in evaluating several
ways of dealing with organisational situations. Despite of this problem solving is crucial for the
Ryanair as it maintains a customer base that are different in term of their taste and preferences
which creates certain situations that are uncertain which require greater problem solving skills
within employees to tackle with this situation. Hence, critical thinking and problem skills are
consider to be most crucial skills that are required to be developed by Ryanair within their
employees which can be developed with the help of regular training and development of staff
members. But for most positive result, Ryanair must take feedback from its employees regarding
1

the actual outcome of this training and understanding of employees toward it so that changes can
be implemented effectively within managerial practices.
DATA ANALYSIS AND INTERPRETATION
Q1 Are you aware about the role of staff training and development within an organisational
growth?
a) Yes
b) No
Q2 As per your view point does staff training support in improving the management operations
and practices?
a) Yes
b) No
Q3 What are the several benefits that Ryanair get by providing regular training to its
employees?
a) Enhancing productivity
b) Reduction in error
c) Improve operational efficiency
Q4 Among below mentioned options, which is most appropriate method that must be preferred
by Ryanair for providing training.
a) On the job training
b) Off the job training
c) Computer based training
Q5 What are several skills that are required by Ryanair within its employees for performing
their regular commercial operation?
a) Critical thinking skill
b) Problem solving skill
c) Communication skill
Q6 In what manner does assessment of management ability is crucial for Ryanair?
a) Identify weaknesses
b) Increase focus on business goals
c) Foundational knowledge of talent
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Q7 What are the several areas in which critical thinking and problem solving skills are
required?
a) Decision making
b) Evaluating issues
c) Resolving conflicts
Q9 Does problem solving skill and critical thinking can be improved by providing training?
a) Yes
b) No
Q10 What are the challenges that Ryanair has to face while providing training to its employees?
a) Different learning habits
b) Lack of employee engagement
c) Increase in cost
Q11 As per your view point, does critical thinking support in formulating better decision in
Ryanair?
a) Yes
b) No
Q12 Does training and development provided by Ryanair help in fulfilment of personal goals of
employees?
a) Yes
b) No
Q13 Among following, which is the most appropriate factor that is to be consider for getting
positive outcome from training and development of workforce?
a) Employees engagement
b) Staff personal development goals
c) Resources required
Q14 What are the several ways through which Ryanair can deal with the challenges faced while
training and development?
a) By providing online training
b) Ensuring practical learning
c) Conduct need evaluation
Q15 In what manner does, training and development help Ryanair in keeping its employees
3

retained and satisfied?
a) Satisfaction of personal requirements
b) Open new opportunity
c) Working as per external market norms
Frequency table
Q1 Are you aware about the role of staff training and development
within an organisational growth?
Frequency
a) Yes 8
b) No 2
Q2 As per your view point does staff training support in improving
the management operations and practices?
Frequency
a) Yes 7
b) No 3
Q3 What are the several benefits that Ryanair get by providing
regular training to its employees?
Frequency
a) Enhancing productivity 5
b) Reduction in error 3
c) Improve operational efficiency 2
Q4 Among below mentioned options, which is most appropriate
method that must be preferred by Ryanair for providing training.
Frequency
a) On the job training 3
b) Off the job training 3
c) Computer based training 4
Q5 What are several skills that are required by Ryanair within its
employees for performing their regular commercial operation?
Frequency
4

a) Critical thinking skill 4
b) Problem solving skill 3
c) Communication skill 3
Q6 In what manner does assessment of management ability is
crucial for Ryanair?
Frequency
a) Identify weaknesses 5
b) Increase focus on business goals 3
c) Foundational knowledge of talent 2
Q7 What are the several areas in which critical thinking and
problem solving skills are required?
Frequency
a) Decision making 6
b) Evaluating issues 2
c) Resolving conflicts 2
Q8 Does problem solving skill and critical thinking can be improved
by providing training?
Frequency
a) Yes 8
b) No 2
Q9 What are the challenges that Ryanair has to face while providing
training to its employees?
Frequency
a) Different learning habits 3
b) Lack of employee engagement 5
c) Increase in cost 2
Q10 As per your view point, does critical thinking support in
formulating better decision in Ryanair?
Frequency
a) Yes 8
b) No 2
5

Q11 Does training and development provided by Ryanair help in
fulfilment of personal goals of employees?
Frequency
a) Yes 7
b) No 3
Q12 Among following, which is the most appropriate factor that is
to be consider for getting positive outcome from training and
development of workforce?
Frequency
a) Employees engagement 5
b) Staff personal development goals 3
c) Resources required 2
Q13 What are the several ways through which Ryanair can deal
with the challenges faced while training and development?
Frequency
a) By providing online training 4
b) Ensuring practical learning 3
c) Conduct need evaluation 3
Q14 In what manner does, training and development help Ryanair
in keeping its employees retained and satisfied?
Frequency
a) Satisfaction of personal requirements 5
b) Open new opportunity 3
c) Working as per external market norms 2
Data Interpretation
Theme 1: The role of staff training and development within an organisational growth
Q1 Are you aware about the role of staff training and development Frequency
6

within an organisational growth?
a) Yes 8
b) No 2
Interpretation:- As per the above mentioned information it has been interpreted that 8
out of 10 respondents said yes they are aware with the role of staff training and development in
organisational growth but 2 said no to this. Hence, majority of people are in favour of this
statement as organisation mainly arrange training session for its employees to make them get
adjusted within the working culture or for implementation of new changes that lead to
enhancement of productivity.
Theme 2: Staff training support in improving the management operations and practice
Q2 As per your view point does staff training support in improving
the management operations and practices?
Frequency
a) Yes 7
b) No 3
7
a) Yes b) No
0
1
2
3
4
5
6
7
8
8
2
Frequency

Interpretation:- From that above mentioned data it can be state that 7 out of 10
respondents said yes that staff training help in improving the management operations while 3
respondents said no to this. Hence, it has been identified that the majority of people are in favour
of this statement that staff training support in improving the management operations as training
help in improving the efficiency of employees which reduce the burden of superiors to guide and
direct them over each task it result in diverting the attention of superiors to other important area.
Theme 3: Several benefits that Ryanair get by providing regular training to its employees
Q3 What are the several benefits that Ryanair get by providing
regular training to its employees?
Frequency
a) Enhancing productivity 5
8
a) Yes b) No
0
1
2
3
4
5
6
7
7
3 Frequency

b) Reduction in error 3
c) Improve operational efficiency 2
Interpretation:- By performing investigation it has been found that Ryanair get several
benefits by conducting training on regular basis for employees. Over this 5 out of 10 respondents
said that it help in enhancing productivity while 3 respondents said that it help in reducing the
error and 2 respondents said it help in improving operational efficiency. From this it has been
found that majority of people are in favour of enhancing productivity this is because a training is
basically organised to improve the current capability of employees which help in reducing delay
and other issues that results into enhance productivity.
Theme 4: Most appropriate method that must be preferred by Ryanair for providing training
Q4 Among below mentioned options, which is most appropriate Frequency
9
a) Enhancing productivity
b) Reduction in error
c) Improve operational efficiency
0
0.5
1
1.5
2
2.5
3
3.5
4
4.5
5
5
3
2 Frequency

method that must be preferred by Ryanair for providing training.
a) On the job training 3
b) Off the job training 3
c) Computer based training 4
Interpretation:- By above performed investigation it has been found that 3 out of 10
respondents said that Ryanair must adopt on-the-job training while 4 said that off-the-job
training is better but 3 respondents said that computer based training is more effective. Hence, it
has been identified that the majority of people believe that computer based training is more
appropriate as other. This is because it is cost as well as time effective and also can be adjusted
as per the people preference which support in getting more positive result as compare to other.
10
a) On the job training
b) Off the job training
c) Computer based training
0
0.5
1
1.5
2
2.5
3
3.5
4
3 3
4
Frequency