Ryman Healthcare: Business System Development Analysis Report

This report presents a comprehensive case study on Ryman Healthcare, a retirement village in New Zealand. It begins with background information, including a SWOT analysis, business process diagram, and context level diagram. The report then details the planning and system development approach, including system development methods and techniques, and system requirement gathering. Project management and scheduling are addressed through project feasibility determination, CBA analysis, work breakdown structure, and Gantt and PERT charts. The report also covers fact-finding and system requirement investigation techniques, concluding with recommendations. The core focus is on analyzing the company's information system, the proposed healthcare application, and its potential for innovation and efficiency. The report provides detailed diagrams and charts to illustrate the analysis, focusing on the Agile methodology and the importance of both functional and non-functional requirements. The financial feasibility of the project is also discussed, including cost analysis and break-even points.

Running head: RYMAN HEALTHCARE CASE STUDY
Ryman Healthcare Case Study
Name of the Student
Name of the University
Author’s note

1RYMAN HEALTHCARE CASE STUDY
Table of Contents
1. Background..................................................................................................................................2
1.1 Background Information of Ryman Healthcare....................................................................2
1.2 SWOT Analysis of the Organisation.....................................................................................3
1.3 Business Process Diagram of Ryman Healthcare..................................................................5
1.4 Context Level Diagram..........................................................................................................6
2. Planning and System development approach..............................................................................6
2.1 System development methods and techniques......................................................................6
2.2 System requirement gathering...............................................................................................8
3. Project Management and Scheduling..........................................................................................9
3.1 Determination of Project Feasibility......................................................................................9
3.2 CBA analysis discussion......................................................................................................10
3.3 Work breakdown structure..................................................................................................11
3.4 Gantt and PERT chart..........................................................................................................13
4. Fact-finding and System Requirement Investigation Techniques.............................................14
5. Conclusion and Recommendation.............................................................................................15
References......................................................................................................................................17

2RYMAN HEALTHCARE CASE STUDY
1. Background
1.1 Background Information of Ryman Healthcare
Ryman Healthcare is a retirement village that is situated in New Zealand and the services
that are offered by the organisation is spread over homes. The listing of Ryman Healthcare is
among the New Zealand Stock Exchange. It is also listed as among the top largest companies.
The various functional services provided by the healthcare organisation is provided to nearly 31
operational villages located accords New Zealand and Melbourne. The business model followed
at Ryman can be defined as a mixture of healthcare and property development services. The
Ryman Healthcare villages are able to offer a mixture of different mode of options based on
living after retirement. These villages are large enough for accommodating the residents of a
mini-hospital for their residents.
Ryman Healthcare was primarily established in 1984. The company has always been a
pioneer in the field of healthcare and is also striving hard to maintain their services. The
organisation is one of the largest operator or retirement village in New Zealand. These villages
are mostly spread over New Zealand and Melbourne. Almost 9000 residents and 5000 staff
collaborate with each other in order to bring out the best form of services. The residents of
Ryman mostly receive care and are assisted with high quality of healthcare and living services.
The business model followed by Ryman Healthcare offers a mixture of different form of options
of post-retirement living within their villages. The main business structure, which is followed at
their villages is that the residents at the village pay for the use of a lifetime occupancy. After the
processing of payment, each of the residents is offered a separate apartment or unit. In case if
any resident opts to move out of the village or the estate, the resident would receive a deducted

3RYMAN HEALTHCARE CASE STUDY
amount of a lesser sum of money that would be capped at 20%. The deducted amount would be
based on the offered services that had been provided over a period of 5 years.
1.2 SWOT Analysis of the Organisation
Based on a proper analysis over the organisation, the SWOT analysis for Ryman
Healthcare could be discussed as follows:
(Figure 1: The SWOT analysis over Ryman Healthcare)
(Source: Created by author)
In order to stay ahead in the highly competitive market, Ryman Healthcare would have to
continuously strive in the market to showcase their facilities and thus also bring innovation
within their services. Based on deciding over the use of a best class of system for their
organisation, there are several opportunities that could help them in leading the competitive
market.
Strengths
1. They offer major services and products
2. They identify their potential customers and
also offer efficient services
3. Focusing on innovative strategies for
evolving
Weakness
1. Weakness in the areas of development
2. Not too focused over continuous
maintenance
3. Focuses over high investments in new
products and services
Opportunities
1. Bringing innovation in the healthcare
services
2. Implementation of new system
3. Expanding in the competitive market
Threats
1. Competition in the market
2.Rising prices of products
3. Other healthcare provider who offer same
services
SWOT Analysis of
Ruman Healthcare

4RYMAN HEALTHCARE CASE STUDY
The bringing of innovation within the offered services would be helpful for Ryman to
decide on their future growth in the highly competitive market. Based on focusing over the
present scenario, Ryman Healthcare services choose to implement a health application that
would solve the regular needs of patients and also for the old aged people. These people require
new forms of efficient services that would be robust in nature, provide high and accurate services
and which could be highly reliable.
The primary advantage of the healthcare application and the cloud based service platform
is that they would reduce the paperwork that was previously been done. A patient would be able
to get instant help from a doctor or a healthcare provider within a few moments. The healthcare
application would have several inbuilt features that would help the patient or the user to get
instant assistance from any concerned doctor and at any point of time. With the oncoming of the
application, Ryman Healthcare would be able to come closer to their patients and thus solve their
issues or queries.

5RYMAN HEALTHCARE CASE STUDY
1.3 Business Process Diagram of Ryman Healthcare
(Figure 1: The BPMN Diagram for the project)
(Source: Created by author)

6RYMAN HEALTHCARE CASE STUDY
1.4 Context Level Diagram
(Figure 2: The Context Level Diagram for the project)
(Source: Created by author)
2. Planning and System development approach
2.1 System development methods and techniques
The plan for the development of the Information System solution should be accurate and
should involve the best possible measures that would be used during the design of the systems.

7RYMAN HEALTHCARE CASE STUDY
Based on the development of the proposed healthcare application, some of the major steps that
need to be taken are discussed as follows:
1. Piloting of the Project – During this phase, the project management team involved
within the project should be able to select the right form of solution. This would be entirely be
based on the needs of the organisation. The priorities of the organisation would also be needed to
be taken into consideration. A survey should be conducted between the hospital management
team, project manager and the technical team.
2. Scaling the Project – After the development of the application, the system would be
deployed for their intended reach to the audience. The application should be easily usable by all
the users who would visit the healthcare center.
3. Launch of the Project – After the project has been developed, it would be made live
to the users. Ryman Healthcare has serviced apartment based for the elderly people who want to
find a living at their built apartments. With the help of the application, these users would be able
to book their homes based on their requirement. The people who would reside within these
apartments would also be avail the services provided by the application. This would help them in
gaining better form of healthcare facilities. The users who would be provided with the services
could avail the services on a free-of-cost basis.
4. Sustainability of the Project – After the successful launch of the product or
application within the market, there would be a high need for maintaining the systems. In order
to provide the continuous value to the organisation, the technical team should continuously be
dedicated to maintain and sustain the application. After 5 years of the development and launch of

8RYMAN HEALTHCARE CASE STUDY
the application, the application would also be needed to be replaced or further improved. This
would again from the starting phase.
The agile methodology is selected within the project because this method of project
development makes use of iterative methods. In this mode of project development, each of the
phases are tested in order to ensure that there is no lack within any phase. The successful
iteration of each of the steps would result in proper delivery of the project.
2.2 System requirement gathering
The functional requirements would be needed for the proposed IT system of Ryman
Healthcare. Based on the functional requirements, it would be helpful for balancing the project
aspects. The functional requirements involved with the design of the healthcare application
would specify the objectives of the organisation. These kind of requirements if installed within
the system would be able to specify the function or behaviour of the entire model. These can also
be defined as the desired operations within a program or application that would be helpful for
gaining better outcomes. These functional requirements are an important part of requirement
analysis. The functional requirements within the system would be able to provide a clear
definition about the desired form of end function.
Some of the primary functional requirements that would be included within the design of
the healthcare application for Ryman are – authentication of the user, different authorization
levels, tracking of audits, external interfaces, reporting requirements, historical data, regulatory
and legal requirements.
The non-functional requirements that would be included within the system are defined as
such kind of attributes of the system that would ensure reliability, performance, security,

9RYMAN HEALTHCARE CASE STUDY
maintainability, usability and scalability of the performance of the system. These would serve as
restrictions or constraints based on the design of the new system. The non-functional
requirements that are included within the application design phase would also ensure the
usability and effectiveness of the entire system. Failure to meet with any of the desired criteria
described within the system requirements would result in internal loss of the project. This would
in turn lead to dissatisfaction of the users, internal business owners or even the market needs.
Some vital non-functional requirements that would be included within the design of the
Ryman healthcare application are – performance metrics, capability, scalability, reliability,
security, regulatory, maintainability, environmental, data integrity, operability and usability.
The inclusion of the non-functional requirements would be highly needed during the
design of the application as they form the most special attributes for the creation of the system.
They are thus considered as one of the most significant attributes of a solution within an Agile
based approach. With the major kind of acceleration of the testing by the non-functional
requirements, it would be helpful for fostering the built-in quality ensuring practices.
3. Project Management and Scheduling
3.1 Determination of Project Feasibility
Requirement Gathering Phase 22050
Project Planning Phase 39260
Development Phase of Project 73895
Shift towards Cloud based Services 4780
Project Closure Phase 7150
Total Cost for the project 147135
Total Cost for the project
(Figure 3: The Total Cost for the project)

10RYMAN HEALTHCARE CASE STUDY
(Source: Created by author)
Year of Project
year 0 year1 year 2 year 3 year 4 year 5 TOTALS
Net economic benefit $0.00 $25,000.00 $25,000.00 $25,000.00 $25,000.00 $25,000.00
Discount Rate 8% 1 0.9259 0.8573 0.7938 0.7350 0.6806
PV Of Benefits $0.00 $23,148.15 $21,433.47 $19,845.81 $18,375.75 $17,014.58
NPV of all BENEFITS $0.00 $23,148.15 $44,581.62 $64,427.42 $82,803.17 $99,817.75 $3,14,778.11
One Time Costs $61,310.00
Recurring Costs $0.00 $200.00 $200.00 $200.00 $200.00 $200.00
Discount Rate 8% 1.0000 0.9259 0.8573 0.7938 0.7350 0.6806
PV Of Recurring Costs $0.00 $185.19 $171.47 $158.77 $147.01 $136.12
NPV Of All Costs $61,310.00 $61,495.19 $61,666.65 $61,825.42 $61,972.43 $62,108.54 $3,70,378.22
Overall NPV ($55,600.11)
Overall ROI = (Overall NPV / NPV Of All Costs -0.15
Break-Even Analysis
Yearly NPV Cash Flow $0.00 $22,962.96 $21,262.00 $19,687.04 $18,228.74 $16,878.46
Overall NPV Cash Flow $61,310.00 ($38,347.04) ($17,085.03) $2,602.01 $20,830.75 $37,709.21
Project break-even occurs between years 2 and 3
Use 1st year of positive cash flow to calculate break-even fraction 2.8678 years
(Figure 4: The Payback Period for the project)
(Source: Created by author)
3.2 CBA analysis discussion
Net Value and Return on Investment: $55,600 and -0.15
Development Cost: $73,895
Operational Cost: $1,23,935
Break-even point and Intangible Benefits: 2.86 years

11RYMAN HEALTHCARE CASE STUDY
3.3 Work breakdown structure
Outline
Number Task Name Duration Start Finish
0 Ryman Healthcare App Development
Project 106 days Mon 15-04-19 Mon 09-09-19
1 Start Project 1 day Mon 15-04-19 Mon 15-04-19
2 Requirement Gathering Phase 18 days Tue 16-04-19 Thu 09-05-19
2.1 Evaluation of the Existing Platform 11 days Tue 16-04-19 Tue 30-04-19
2.2 Gaining feedback from doctors and
health management staff 6 days Wed 01-05-19 Wed 08-05-19
2.3 Deciding over the best possible
solution 1 day Thu 09-05-19 Thu 09-05-19
2.4 Completion of the phase 0 days Thu 09-05-19 Thu 09-05-19
3 Project Planning Phase 27 days Fri 10-05-19 Mon 17-06-19
3.1 Designing a project plan 17 days Fri 10-05-19 Mon 03-06-19
3.2 Defining the financial aspect of
project 5 days Fri 10-05-19 Thu 16-05-19
3.3 Approval of plan 0 days Mon 03-06-19 Mon 03-06-19
3.4 Hiring of technical team 10 days Tue 04-06-19 Mon 17-06-19
3.5 Completion of the phase 0 days Mon 17-06-19 Mon 17-06-19
4 Development Phase of Project 55 days Tue 04-06-19 Mon 19-08-19
4.1 Procurement of hardware and
software required for project 5 days Tue 04-06-19 Mon 10-06-19
4.2 Designing the technical plan 10 days Tue 18-06-19 Mon 01-07-19
4.3 Initiation of development work 30 days Tue 02-07-19 Mon 12-08-19
4.4 Testing of designed application 5 days Tue 13-08-19 Mon 19-08-19
4.5 Checking of system by quality 5 days Tue 13-08-19 Mon 19-08-19