The Developing Manager Report: Leadership and Skills Analysis

This report delves into the multifaceted role of a developing manager, examining various aspects of leadership and management within the hospitality sector, specifically using Saba Hotel and Resorts as a case study. The report begins by comparing distinct management styles, contrasting the approaches of Saba Hotel with those of competitors like Marriott Hotel, highlighting differences in democratic and participative approaches, delegation of responsibilities, and employee engagement. It then analyzes leadership characteristics within these organizations, exploring different leadership styles such as democratic, transformational, and Laissez-Faire, and the impact these styles have on employee performance and organizational culture. The report further investigates communication procedures, differentiating between downward, upward, horizontal, and diagonal communication, and their significance in ensuring effective information flow. The report then assesses the organizational culture of Saba Hotel, emphasizing the importance of a positive work environment and the need for continuous improvement. The report then transitions to a self-assessment of managerial skills, evaluating the author's own communication, decision-making, and problem-solving abilities. Finally, it outlines personal strengths, weaknesses, opportunities, and threats (SWOT analysis) and designs goals and objectives for personal and career development, including a personal development scheme. The report concludes with how managerial and personal skills can support career development.

THE DEVELOPING
MANAGER

Table of Contents
INTRODUCTION...........................................................................................................................................3
TASK 1..........................................................................................................................................................3
1.1 Comparison between distinct management styles............................................................................3
1.2 Leadership characteristics in two organisation..................................................................................4
1.3 Communication procedure................................................................................................................5
1.4 Organisation culture and alteration in chosen business....................................................................6
TASK 2..........................................................................................................................................................7
2.1 Own management skills performance...............................................................................................7
2.2 Personal strength, weakness, opportunities and threats...................................................................8
2.3 Designing goals and objectives for develop own potential................................................................9
TASK 3........................................................................................................................................................10
3.1 Motivating or directing team towards achievement of goals and targets.......................................10
3.2 Managerial decision to support goal achievement and recommendation for improvement..........11
TASK 4........................................................................................................................................................11
4.1 How managerial and personal skills can support career development............................................11
4.2 Career and personal development requirements............................................................................12
My personal development scheme is slightly connected with my professional goals. Following is the
planning of my actions:..............................................................................................................................12
CONCLUSION.............................................................................................................................................13
REFERENCES..............................................................................................................................................15

INTRODUCTION
Manager and leader are the key personnel for any organisation as they are responsible for
carrying out multiple tasks at a same time. They are highly proficient and efficient in their work
and have the ability to work under pressure. Managers and leaders provide proper direction to
employees for performing their duties and give necessary guidance wherever required. They play
an important role in motivating and inspiring employees so they can function well in their tasks
(Aziz and Salleh, 2011). They also recruit eligible candidates for their organisation which can
maximize the profits. This assignment will focus on different management styles, leadership
characteristics and evaluation of different communication process in Hospitality sector.
Assessment of various management skill, performance, personal strengths, weaknesses,
opportunities and threats are covered. How to lead a teams and achieving goals and objectives of
company and justification of managerial decisions made to support achievement of agreed goals.
It will also cover how personal skills support career development.
TASK 1
1.1 Comparison between distinct management styles
Saba Hotel and Resorts is an outstanding and global company which is known for its
hospitality services all round the world. They have chains of hotels and resorts around 550 in
different parts of the world. As Saba Hotels and Resorts are providing different types of
customer services, they face tough competition from their competitors. One such example is
Marriott Hotel and Resorts (Dung and Florea, 2012). They also have hundreds of hotels and
resorts all round the world and give tough fight to Saba. They both have become powerful brands
because of their continuous efforts and hard work. They both follow different management styles
in order to run their operations effectively. Following is the comparison between different
management styles:
Marriott hotel Saba hotel
 They have democratic and participative
approach.
 They believe in team work and include
staff members to work together.
 They have democratic approach.
 They believe in delegating
responsibilities to concerned personnel.
 They take advices from their staff

 It allows participation of employees.
 They take care of their employees as
well as their customers.
 Follow unity of command.
 Uses concept of authority.
 Follow proper organisational hierarchy.
 Management by walking around.
 Training and motivation.
before implementing any decision.
 They have great staff and with high
stability.
 Employees are fully satisfied.
 Employee takes initiative in various
activities.
 Esprit de Corps.
 Commitment to service and quality.
From above scenario, it is clear that, both companies follow different management styles.
Saba and Marriott Hotel and Resorts have unique ways to perform their activities and focus on
two things and they are employee and customer’s satisfaction.
1.2 Leadership characteristics in two organisation
Saba and Marriott Hotel and Resorts follow different leadership styles and it can change
according to the situations. It is necessary for managers and superiors to manage their activities
and guide employees in proper manner (James Sunday Kehinde , 2012) . Leadership qualities are
must to run hotels in competitive world. Both the hotels should follow appropriate leadership
styles which can enhance the productivity of company as well as make employee comfortable to
work in organisation. There are many types of leadership styles like, autocratic, democratic,
transformational, Laissez Faire style, Professional leadership. These styles lead to proper
management and timely work done by staff and employees. It also ensures discipline within
hotel and a proper decorum. Both the hotels have different way of working and have
distinguished procedures to perform certain tasks and leadership style greatly impact on the work
do by them. Following is the leadership style followed in Saba and Marriott Hotel and Resorts:
Marriott hotel Saba hotel
 Democratic Leadership style.
 Authoritative leadership.
 Professional leadership.
 Transformational leader.
 Democratic leadership style.
 Transformational leadership
 Laissez Faire style.

From above table, it is clear that both the hotels uses different styles of leadership and
following is the table including different leadership characteristics used in Saba and Marriott:
Marriott hotel Saba hotel
 Tough personality- Leader is a person
who represents his company to other
person, so for that it requires strong
personality which is focused towards
achievement of company’s target and
ensuring success. Marriott Hotel have
such type of leaders
 Specialist- As Marriott is a well
reputed Hotel, in this they hire less of
fresher and more of specialists. Experts
have desired experience which they can
use to achieve goals of company.
 Friendly behaviour- Staff members of
this company have friendly behaviour
and are more focused to make good
relations with each other. This help in
building trust and believe in each other
which is necessary for company to
achieve timely success.
 Effective communication- Leaders or
managers are capable enough to
communicate necessary information to
their staff and also guide and direct
them to achieve necessary changes
within organisational culture.
1.3 Communication procedure
For better functioning and working of both the firms, it is necessary to have
communication between superiors and subordinates (Pardo-del-Val, Martinez-Fuentes and Roig-
Dobón, 2012). String and effective communication are one of the key to desired success and
enable company to achieve their goals in better manner. Communication requires transferring of
information from one person to another. Managers should convey any important details or
changes to their staff in order to keep them updated and assist them with their working.
Employees will work according to the prescribed procedures and will communicate the progress
to their superiors. Marriott and Saba both adopt effective and fast communication mode to
interact and communicate with each other. Following are some communication process:
Downward Communication: This type of communication flows from top management to
employees. This is used when top management or superior’s wants to convey or direct any
important message or orders. The information can be related to task or any crucial activities.
Higher authorities convey their main targets and vision of company and direct them to perform
tasks in such a manner that can achieve these goals as soon as possible.
Upward communication: This flows from employees to top managements or superiors.
Main aim of this type of communication is to inform about the progress and output resulting

from activities (Nadeem, 2012). This is the best way to know about the current status of
activities. Upward communication ensures that tasks are being improved in time, accurate
feedback provided to seniors and help keeping everyone on same track with a common vision.
Horizontal communication: This communication flow between employees and
departments which are on the same level. This ensures better integration and coordination of
departmental activities. This type of communication can take various forms like performing
duties, exchanging ideas, solving problems, etc.
Diagonal communication: This communication flows between people who are not at the
same level of organisation and do not have direct relation in hierarchy. This communication is
rarely used.
1.4 Organisation culture and alteration in chosen business
Organizational culture consists of values and behaviors that lead to unique social and
psychological environment of an organisation. Organisation include several factors like history,
management and leadership styles, strategy, technology, product market and culture includes
organization’s vision, mission, language, values, norms, symbols, environment location, etc. It is
necessary for hotels to create healthy and good atmosphere where employees can work
comfortably and smoothly (Olmedo-Cifuentes and Martinez-LeÓn, 2014). In my Hotel,
organisation culture is very good and have friendly environment where employees communicate
with each other and take initiatives to make good relation with others. This increases the
efficiency of my Hotel and is the key strength.
Continuous improvement is required in my hotel in order enhance the efficiency of
company. Another alteration is that, Saba requires strong decision making personnel which can
formulate good strategies leading to more benefit to company. It is also working on improving
customer services and paying attention on increasing the number of visitors per year. They are
also focusing on promoting their brands in different cities and countries by using different
promotional tools. By knowing the importance of organisation culture, company can take steps
towards improvement.
Above were the importance of organizational culture and alteration in my Saba Hotel. It
is necessary for every firm to continuously grow with time and adapt to external changes which

can be beneficial for company and also help them to retain its position in the market. It also helps
in retaining visitors and inviting other customers also.
TASK 2
2.1 Own management skills performance
There are many management skills and abilities which are necessary to run a business
effectively. As manager of the firm, I require high skills and talents to handle activities of
company and should know about the laws and regulations of Saba Hotel and Resorts. I can
provide a healthy and good working atmosphere for employees, so they can work comfortably. I
can initiate good relationship among subordinates as well as superiors of the hotel. Some are
essential management skills which should be adopted to run hotel and some skills are mentioned
below:
Effective communication: This skill is very important for a manager as they have to
communicate with employees and customers. As a manager, I need to be proficient and fluent in
local or common languages through which I can communicate with my staff easily. If I am fluent
in many languages, then it will be bonus point for me and for my hotels as this can facilitate
communication with customers coming from different countries. So, it is essential for me to be
fluent in many languages in order to achieve success for my hotel.
Decision making ability: This is another skill which should be present in a manager as
their decisions are really important for company success (Salimi, Karaminia and Esmaeili, 2011).
As a manager, I require fast and accurate decision making skills which can benefit y Hotel as
well as my staff. It can help in attracting customers towards our Hotel by deciding on marketing
strategies. That is why it is important for me to know how to make good and effective decision
which can benefit all.
Problem solving ability: This is one of the most important skills for a manager. If the
managers have problem solving abilities, then he can resolve every type of conflicts and
disputes. Problems occur on everyday basis and are necessary for them to resolve as soon as
possible before it becomes too late. As a manager, I have the capability to resolve any kind of
issues and problem arising in my Hotel.

Following is the analysis of my personal skills:
Skills Rating
Communication I am capable enough to communicate with mu colleges and to
customers due to which it is rated the number 1.
Decision making ability I am able to make good decisions. It is stated as 2nd number.
Problem solving ability I can easily resolve different type of issues in critical circumstances
in number of situations. It has been seen as 3rd number.
2.2 Personal strength, weakness, opportunities and threats
As a manager of Saba Hotel and Resorts, it is necessary for me to evaluate my strengths,
weaknesses, threats and opportunities. This helps in knowing about my skills and knowledge and
also helps me in enhancing my abilities. Following are the strengths, weaknesses, threats and
opportunities:
Strengths: Motivating employees- I have this key strengths and I am capable enough to
motivate any type of employees whether he is depressed or lonely or not able to
perform his work properly. I can motivate him to a level from where he can enjoy
his life and can perform his work with full confidence and zeal.
 Good communication skills- I am fluent in many languages including foreign
languages. This help me in communicating efficiently with y staff as well as with
my customers belonging to different parts of the world. This is one of my key
strengths.
Weakness
 Easily stressed out: In some situations, I get stressed out and unable to perform my duties
properly. This is weakness and due to this I might not take good decisions for the
company.

Opportunities
 Latest technology: I can easily adapt to latest changes and advancement in technology
and this is beneficial for my Hotel and for my staff because I have to guide employees, so
before that I should know about that advancement.
Threats
 Competitors: There are more efficient managers available and this becomes threat to my
position in the company (Covin and Slevin, 2018). If I don’t adapt new changes and is
not unable to perform my duties, management can recruit more efficient managers. This
is the biggest threat for my existence in Saba.
2.3 Designing goals and objectives for develop own potential
There are different goals and objectives which could be set up for enhancing my potential
in different areas. Continuous improvement in skills and knowledge increases the duration of
my stay in Hotel as there are many qualified managers available which can take my position.
It is necessary for me to set up different goals and objectives which can enhance my
capability and confidence level and then I can perform all my duties with great efficiency
(Faber and Burns, 2016). For this I can first start with overcoming my weaknesses as they are
the key areas for me to focus. And after that I can slowly move towards other weak points.
Being a manager of such a reputed hotel is not easy, there are numerous challenges and
difficulties for me to handle. In that situation I can try to stay calm and manages all the
challenges with efficiency. This will lead to overall development of my potentials. Next I can
set up goal to decrease other’s threats on my carrier. In this I can focus on developing more
skills and learning more about various things which I don’t know.
I can take feedbacks from my seniors as well as from my staff members to judge my
behaviors and tell me about my mistakes, so that I can improve them as soon as possible and
proof them that I can be a good manager. This will increase the confidence of staff on my
potential and they will feel free to talk and share things with me.

TASK 3
3.1 Motivating or directing team towards achievement of goals and targets
As a manager, it is my duty to encourage and guide my staff so that they can perform
their work and duties in proper manner. This is major responsibility to inform them about every
necessary detail about the tasks and activities of the hotels, so they can come to know about the
procedures and standard which is to be kept in mind while performing their roles. On the other
hand, I can motivate and lead them towards accomplishment of goals and objectives of hotel
which is very important. This is the main reason why everyone is hired to achieve ultimate target
of company (Paul and et al, 2014). As a manager, I can provide them with necessary
requirements and resources which can assist them while working. I can brief them about
importance of goals and objectives of company and also teach them about providing best
services to the customers as much as possible.
For effective work done by employees, I can make different teams for different tasks. This
will lead to timely completion of different tasks. As teams is the most efficient way to achieve
various tasks of the company. Following are some ways through which I can motivate
employees towards completion of goals:
 If any employees are working for a company then they should deserve some amount pay
in return. As a manager, I can set up proper salaries for employee’s, according to their
difficulty of work. This will motivate them to do their work in better manner.
 As a manager, I should keep the needs and expectations of employees in my mind. This
will help in providing them what they need and listening to their problem, also plays an
important role in motivating them.
 Encourage people to work as a team. This will increase their motivation and thus they can
achieve goals on time.
3.2 Managerial decision to support goal achievement and recommendation for improvement
Decisions are important parts of organisation and are taken almost every day in order to run
business so the company can achieve its goals on time. They are mainly formulated in order to
achieve set target by the company and give orders to employees, so they can perform the actual

work (Chu and Lai, 2011). Decision making is mainly done by superiors or managers which
have much more experience than employees. But in some organisation, superiors encourage
employees to participate in decision making process. This helps in satisfying employees and they
feel associated with the company as their advices are valued.
As a manager of this company, I have to take strong decisions and also encourage other to
participate in this process. If any of the employees is doing mistake while making decision,
then it is my duty to show him the right way to do it. Following are some decisions taken by
me as a manger:
 I try to distribute the work load equally on employees, so neither one will get work
load.
 I try to resolve issues and conflicts arising between employees and take appropriate
decision accordingly.
TASK 4
4.1 How managerial and personal skills can support career development
Managerial skills are referred to the skills which are required by manager to perform their
duties. It basically includes skills of planning, organising, communicating, decision making,
problem solving (Morris and et al, 2016). These skills are required to become an efficient
manager. If I want to apply for a manager position in Saba Hotel and Resorts, then I have to
efficient in above mentioned skills, then only I can become a part of reputed Hotel. This will be
great for my future career. Managerial skills are mentioned below in detail:
 Organising: It is one of the key skills which is required by a manager as they are
mainly responsible for managing activities and employees. I should be expert in
organising my staff if I want manager position in Saba.
 Communicating: This also a very important skill to be present in a manager. I
should be fluent in local language of the country as well as fluent in many other
languages in order to communicate with customers arriving to hotel. Fluency is
required for providing better services to visitors.

 Decision making: This is another skill required for effective decision making.
Managers have to make many decisions on daily basis so I should be efficient in
making proper decision for my company.
Personal skills are the intangible qualities of a person and include different set of skills. If i want
to become a manager in Saba, then I have to be efficient in my personal skills (Voon and et al,
2011). Some of the personal skills are mentioned below which are required for me to become a
better manager:
 Critical thinking: Management of reputed company wants their manager to have
critical thinking so they can generate ideas which can benefit them. For developing
critical thinking, I will be requiring accuracy, analytical feature, creativity, etc. I
should focus on improving my thinking so that, management of Saba Hotel can
recruit me as a manager (Lam and O'Higgins, 2012).
 Flexible: It is a very important personal skill for a manger. For applying for a
manager should I should be comfortable with working after office hours and also on
odd days.
4.2 Career and personal development requirements
My personal development scheme is slightly connected with my professional goals.
Following is the planning of my actions:
Aims and objectives Time frames Activities taken
Communication ability 40 days If I am unable to communicate
in some specific language,
then I can take language
classes for it. For more
improvement, I can attend
seminars to increase my
knowledge in that language.
Leadership characteristics Regular practice It is really important to have
leadership qualities, when

there are many employees
working under me. I should to
focus on giving proper
direction to colleagues and
guide them.
Time management quality Regular practice Time management is crucial in
order to ensure completion of
goals and objective on time. I
can ensure whether my staff is
performing their work on time
or not. If not, then i can take
necessary step to manager time
for the activities.
Issues administration
characteristics
Regular practice For this, I have to deal with
issues related to my company
and can identify best solution
for that issue and try to
implement that as soon as
possible.
As per above mentioned scheme, it is clear that I should focus on my weak areas which can
become a hurdle in my career (García-Morales, Jiménez-Barrionuevo and Gutiérrez-Gutiérrez,
2012). So to remove that, I should take necessary steps in order to eliminate my weaknesses and
move forward with flying colors.
CONCLUSION
From the above described report it can be analyzed that Managers or leaders are important
key people of an organisation and perform various duties in order to accomplish all goals and
objectives of company. Saba and Marriott Hotels and Resorts both have different ways of
running their business and follow unique management and leadership styles. Their management
is strong and highly capable and knows what is right for them and their employees. They recruit
highly qualified and talented managers which have the managerial and personal skills and is

dedicated towards their work. Managers of highly reputed hotels have great threats of their
competitors as more talented managers then them are available, in order to reduce that threat,
they keep on increasing their skills and knowledge and focus on overall development.

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