Developing Leadership and Management Skills: Sainsbury Case Study

This report provides an analysis of leadership and management skills within Sainsbury, a retail organization in the United Kingdom. It compares and contrasts leadership and management, highlighting their respective roles in achieving organizational objectives. The report emphasizes the importance of both leadership and management in enhancing employee productivity, ensuring customer satisfaction, and driving overall organizational growth. It identifies key performance indicators (KPIs) relevant to the retail sector and discusses how effective leadership and management contribute to achieving these KPIs. The analysis also explores different leadership styles and management approaches employed within Sainsbury, such as transformational leadership and democratic management, and their impact on organizational culture and employee engagement. The report concludes that a strong and efficient leadership and management structure is crucial for Sainsbury to maintain competitiveness and achieve long-term sustainability in the industry.

Business Management
MG 629
Developing Leadership and Management Skills
Sainsbury
Student: Lecturer:
November 2021, London
Executive Summary
Without good management and leadership, it is difficult for a business organization
to conduct operations effectively in this competitive business world. With good and
efficient management and leadership structure and positive and competitive managers
and leaders of an organization can enhance their capacities to manage employees in a
well-defined and effective manner and can assure long-term growth and sustainability in
the industry.
This report outlines that however management and leadership have different types
of roles and responsibilities but the operator’s business responsibilities towards the
main objective which is to manage employees and enhance organizational growth. It
has been identified from this report that Sainsbury with the help of strong and efficient

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leadership and management can accomplish KPI and can enhance the productivity of
employees by assuring maximum growth in the industry.
Content
Executive Summary 2
INTRODUCTION 4
Analysis and comparison of leadership and management 5
Key performance metrics of organizational sector/market/industry 7
Organizational leadership and management performance 7
CONCLUSION 10
REFERENCES 11

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INTRODUCTION
In today's business environment there is competition among business organizations
in every industrial sector. To cope up with this competitive business environment
leadership and management play an important role which not only helps an organization
to retain talented and skilled employees for higher productive outcomes but also assists
the company to assure higher competitiveness in the industry.
Leadership is an important aspect in which an organization has major roles in terms
of setting a vision to accomplish organizational objectives and developing motivating
environment that helps employees to accomplish these objectives. While in terms of
management it is a process of dealing with or controlling people and resources within
organizations (Alise, 2021).
Both leadership and management allow organizations to develop a governance and
environment which helps in systematically fulfilling business objectives. In this dynamic

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environment leadership and management skills are evolving which is helping both
leaders and managers to create a dedicated and structured environment with different
types of skills and inspire employees towards business objectives. With strong
leadership and management organization can fulfil overall business roles and objectives
while assuring efficient productive outcomes. With the help of taking advantage of
different types of skills and theories organization can have strong and efficient
management and leadership structure which helps in enhancing overall productivity and
profitability to a great extent? This will help the organization to manage people and
maximize competitiveness in the industry.
Present report is conducted on Sainsbury which is operating its business services in
the provinces of the United Kingdom in the retail industrial sector with more than
111,900 employees. This organization manages employees on different platforms
around the world which makes leadership and management significantly important for
consumer satisfaction and organizational growth and development (Karnes and Bean,
(2021). In this report, the formative discussion has been conducted on analysis and
comparison of leadership and management, key performance metrics of the
organization sector, and organizational leadership and management performance.
Analysis and comparison of leadership and management
Leadership is as an ability of an individual to enable, influence, and motivate others to
contribute towards the success and effectiveness of the organization in which they are
performing their roles and responsibility (Gradinarova, (2021). In terms of leadership,
leaders are having personality styles with great charisma and are comfortable in
undertaking risk. It has been identified that leaders are those individuals who have a
high level of imagination and are people-oriented and focus on leading and guiding
people. In addition to this, it has been identified that in leadership leaders approach the
task by simply looking at problems and creating and providing an efficient solution. With
the help of making use of their leadership styles with commitment, charisma and by
focusing upon others leaders with risk-taking approach, guide people. In terms with
Sainsbury, it has been identified that within company leaders with the help of
participated transformational and consultative leadership style with great charisma and

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influence, guide and manages employees in a well-defined and effective manner to
accomplish organizational growth and productivity (Barnes and Rennie, 2021).
In addition to this, it has been identified that within Sainsbury, a transformational
form of leadership style assist leaders to guide and lead peoples as it is modern
leadership theory which helps leaders to integrate organization philosophy and create a
positive and efficient business environment. Leaders within the company with clear and
confident intellectual abilities inspire and make use of transformational leadership theory
to guide people. Along with this, it has been identified that leaders also emphasize
ethical leadership to guide and motivate individuals with ethical standards and mutual
values and fulfil the organization’s vision in strategic management.
In context with management, it is mainly inclusive of directing and controlling
individual or group of individuals business organization to harmonize and co-ordinate
them towards the accomplishment of business goal and objective. The personality style
of a manager in the process of management is more different from leadership as
managers tend to be rational and emphasize business goals, availability of resources,
and structure. In addition to this, it has been identified that managers personally aim
towards strong persistence, intelligence, and analysis. It had been identified that within
Sainsbury orientation of management is task-oriented and they focus upon managing
work to assure higher results (Fordeand Torrance, 2021).
The approach to the task of management within Sainsbury is different from
leadership, as in these managers create policy strategies and develop methods to form
a team and ideas to combine their talents and skills to perform business operations. It
has been identified that Sainsbury management empowers the individual by focusing
them on organizational principal, views, and values. Within the company, managers
believe that with the help of this combination they can reduce risk and can assure
higher success. In addition to this, it has been evaluated that within Sainsbury
managers have the risk-averse approach of risk. Furthermore, it has been identified that
managers in Sainsbury have authoritative, autocratic. Consultative and democratic
styles with formal authority and manage subordinates.
Thus according to the above-mentioned analysis, it has been concluded that
leadership and management are two different aspects of organization within Sainsbury

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in which leadership is related to setting new version and direction for individual or group
of individuals. While on the other hand it has been identified from management within
Sainsbury it has been identified that they direct and control resources and people
according to business values, principles, and mission which has been already
established and undertake advantage of rationale and formal method. While leaders in
an organization make use of passion emotions to fulfil business objectives. From the
above-mentioned analysis, it has been concluded that Sainsbury is a leading and
traditional Supermarket chain that offers a wide range of products and services to
consumers with a great number of employees (Gillam, 2021).
Respective organizations undertake an efficient form of leadership and
management style to strengthen their decision-making process. It has been identified
that within the company leaders are undertaking the use of the democratic style of
leadership and take use of transformational leadership theory to overcome competition
and initiate big changes. With help of these theory leaders within Sainsbury a dedicated
to high performance. Furthermore, it has been identified that within Sainsbury managers
always consult with employees in the process of decision making. Within the company,
managers discuss with experienced supervisors and staff and culture the collect
information before making decisions. It has been identified that in company managers
take advantage of democratic management style while it has been identified that some
and it is been completely accused of autocratic management style in terms of taking
with decisions. It has been identified that with the help of taking advantage of
transformational leadership and democratic management styles Sainsbury leaders and
managers create a culture in which employees are treated in a very effective manner
and they are provided with a positive corporate culture which helps the company to treat
consumers efficiently.
Key performance metrics of organizational sector/market/industry
Key performance of indicator is defined as measurable value that significantly
demonstrates the manner in which company effectively fulfil business objectives in a
well define and effective manner. It has been identified that Sainsbury is performing its

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business in retail industrial sector which is highly competitive. Mentioned below KPI of
retail industry is given:
 To increase sales per employee, for this Sainsbury will invest in comprehensive
training for employees by setting practical and right goals.
 To increase conversion rate with the help of strategize consumer loyalty
programs and focusing upon maintaining good relationship with consumers.
 To maximise gross margin, return on Investment Company can reduce cost
incurred on procuring goods.
 In addition to this, it has been identified that KPI for retail industrial sector in
which Sainsbury is performing is operations in customer retention. In this
company can offer high quality and affordable products and services to
customers.
Organizational leadership and management performance
Both leadership and management is an important aspect for every organization
irrespective of its size and scope, as it helps business to maximize employees’
productivity and performance on an effective basis and fulfil organizational goals in a
well-defined and effective manner. It has been identified that leadership and
management have significant influence upon various aspects of a company which
includes consumer satisfaction, revenue, sales, employee turnover, productivity, and
more. With the help of good leadership and management organization can engage
employees and can enhance a higher level of consumer loyalty, service, innovation, and
creativity while assuring an ultimate profit (Gradinarova, 2021).
In addition to this, it has been underlined that with the help of democratic
leadership and management style Sainsbury leaders and managers are encouraging
employees to perform in connection to the KPI.
In terms with Salisbury, it has been identified that with efficient leadership style
skills and methods leaders shape employees within company. It has a direct cause and
effect relationship on organisational success, as it has been identified that in company
leaders with the help of taking advantage of transformational leadership style determine
values, create a culture, motivate employees and make them adaptive towards

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changes. Furthermore, it has been identified that the company shaped institutional
strategy which includes effectiveness and execution with the help of accomplishing
roles and responsibilities according to the trends and factors in today's business world
leaders effectively reap maximum benefit while enhancing employees’ productivity and
performance (Reynolds and McKimm, 2021).
It has been identified with the help of influencing employees by aligning
organization mission and objectives and taking advantage of current leadership trades
and practices such as democratic leadership theory wit. h charismatic behaviour leaders
produce desired outcomes
In addition to this it has been identified that in terms of management managers
with the help of efficient consideration towards the procedure, planning, control and
consistency develop a vision that helps the organization workforce to perform their roles
and responsibilities effectively. It has been identified that managers in Sainsbury
administer, maintain, control, and initiate policies and practices (Karnes and Bean,
2021).
Furthermore, it has been identified that in Sainsbury managers with the help of
taking advantage of a strong communication style, lead and guide individuals efficiently.
It has been evaluated that managers within Sainsbury have a direct influence upon the
performance of employees as they are responsible to align their performance and
efficiently shape organizational culture. With the help of good management practices,
managers make employees more committed engaged, and productive strong
management style assists the company to enhance employee retention with a reduction
in absenteeism which helps in improving service quality as well as consumer
satisfaction.
From the analysis, it has been identified that both leadership and management have
different types of roles and responsibilities in which leaders and managers undertake
advantage of different forms of skills practices theories, and models to guide and
manage individuals. However different types of roles and responsibilities and
management and leadership styles guide and create a culture that helps Sainsbury to
enhance overall performance. Furthermore, it has been underlined that management
and leadership also have a significant impact upon organizations in terms of performing

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roles and responsibilities. In the retail industrial sector, it has been identified that in this
industry there is aggressive competition in which consumer needs and demands are
constantly changing (Kovalchuk and Yermak, 2021).
This organization encourages creativity innovation and uniqueness in which
employees play important role in terms of providing a higher level of consumer
satisfaction. To fulfil this objective leadership and management within Sainsbury
constantly engaged in guiding employees to enhance business performance as per the
KPI matrix. It has been identified from the analysis of sensory that company with the
help of participating style of managing performance and democratic leadership style
leaders and manager guide individual which helps in enhancing and improving business
performance and industry (MacKian and Simons, 2021).
They undertake the use of good management and leadership practices which help
in creating a positive business performance management of Sainsbury are playing a
major role in shaping organization success.
CONCLUSION
As per the report, it has been concluded that both leadership and management help
an organization to enhance efficiency effectively and assist and motivate employees to
fulfil organizational objectives on an efficient basis.
Leadership and management provide guidance, motivation, and help in developing
confidence, building morale, and creating an environment of coordination and
collaboration which assists the company to retain talented and skilled employees for a

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longer period. To be a good leader and manager company leaders and managers need
to be well equipped with certain qualities skills such as honesty and integrity, clear
vision, ability to undertake good decisions in complex situations, etc.
In today's business world with the help of motivating and guiding employees
towards the right direction organization can enhance its competitiveness in the industry
and can maximize growth for a longer period. Leadership plays an essential role in
coordinating and guiding employees to enhance their work efficiency. While in terms of
managing a good manager with efficient skills and qualities manages organizational
resources and employees, develops strategies, and supports employees towards
growth and development. Both leadership and management differ from each other as
leadership involves influencing and motivating people to help them to accomplish
organizational goals.
While, in terms that management it is associated with managing individuals and
companies so that organizational activities can be undertaken properly. Managers main
emphasize controlling skills while on the other hand in leadership leaders emphasize
visionary skills to create trust and credibility. With the help of positive leadership and
management performance, organizations can assure long-term growth and better
management of the workforce.
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