This report examines several key issues impacting Sainsbury's online operations. It begins by addressing delivery problems, including incorrect deliveries and their impact on customer trust. The report then explores the critical issue of customer trust, highlighting how security breaches and the lack of personal interaction can erode customer confidence. Furthermore, the analysis delves into security issues, such as website compromises and data theft, and how these threats affect customer reliability. Product description problems are also discussed, emphasizing how inaccurate product information can negatively affect customer satisfaction. Finally, the report touches upon the challenges posed by internal legislation and its impact on international sales. The report aims to provide a comprehensive overview of these challenges and their impact on Sainsbury's online business.
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