Sainsbury's HR: Skills, Training, and Development Report

This report focuses on the professional development of HR personnel within Sainsbury's. It begins by outlining the essential knowledge, skills, and behaviors required of HR professionals within the organization, emphasizing the importance of training and development. A significant portion of the report is dedicated to a professional development plan tailored for Jane Cambridge, an HR Officer, including a personal skills audit to identify training needs. The report then delves into the differences between organizational and individual learning, training, and development methodologies. Furthermore, it explores the necessity of continuous learning for sustainable business performance and the impact of learning cycle theories on professional development. The latter part of the report examines the effective use of high-performance working frameworks and performance management models to support a high-performance culture, along with an evaluation of various approaches to performance management, concluding with an analysis of the benefits of high-performance working within an organizational context.

DEVELOPING INDIVIDUAL,
TEAMS AND
ORGANISATION

TABLE OF CONTENTS
INTRODUCTION ..........................................................................................................................1
P1 Appropriate knowledge, skills and behaviours required by HR professionals for
Sainsbury's organisation ........................................................................................................1
P2 Professional development plan for Jane Cambridge in her HR Officer role....................2
P3 Difference between organisational and individual learning ; training and development..3
organisational and individual learning..................................................................................4
Training and development......................................................................................................4
M1 Personal skills audit for an employee (Jane Cambridge) to identify needs of training and
development...........................................................................................................................5
P4 Needs for continuous learning and professional development for sustainable business
performances..........................................................................................................................8
M2 Learning cycle theories and its impact on professional development.............................9
Section 2 – Essay ..........................................................................................................................10
P5 Effective use of high-performance working (HPW) framework and performance
management models to support high-performance culture..................................................10
M3 Analysing the benefits of HPW to an organisational situation......................................11
P6 Evaluating various approaches to performance management.........................................12
M4 Evaluating various approaches on supporting efficiency in culture and commitment. .13
CONCLUSION..............................................................................................................................13
REFERENCES..............................................................................................................................14

INTRODUCTION
Sainsbury's is a retailer company situated in United Kingdom. In this unit employees can
learn about the company and its HR professional requirements. The aim of this project is to
provide opportunities to employees for achieving high performances towards organisational
activities. From these employees can understand about the skills, knowledge and behaviours
required for HR manager. Readers can analyse complete personal skills audit of Jane Cambridge.
There are some development plans for employees that is beneficial to improve professional skill.
In this unit employees can analyse the difference between organisation or individual learning and
training or development activities. Here is a table which is helpful to understand the differences.
In this project reader can find the importance and needs of continuous learning and professional
developments which is very important for sustainable business performance(Goetsch, and Davis,
2014).
P1 Appropriate knowledge, skills and behaviours required by HR professionals for Sainsbury's
organisation
Sainsbury's is situated in United kingdom. It is the largest chain of supermarkets in UK.
As a HR manager of the company a person requires more knowledge and skills tan other
employees. Human resources officers have to develop and implement policies for effectiveness
of employee works. In the organisation there is a aim of HR to ensure organisational work done
by employees and their experience. As a HR manager there are some duties towards the
organisation like providing training and development opportunities to employees and to make
strategies to achieve organisational goals.
Human resource manager requires the knowledge of negotiation technique to satisfy staff
and other candidates. This knowledge helps to avoid conflicts between staff. They have to deal
with grievances, so by the knowledge they can handle any situations. They must know about
health and safety of employees and other members. The knowledge of recruitment process helps
to get efficient candidates for the company. HR manager is a representative of the company,
experience of handling issues relating to candidates helps to reduce conflicts(Mowday, and
Steers, 2013).
HR managers promotes the company towards customers and candidates, they should have
a great maintaining and advising skill. It includes promotions, recruitment staff, development of
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job descriptions, specification of person, checking application forms of candidates, determine
working conditions of employees, providing opportunities to employees and other management
performances. HR of the company have to understand salary procedures, for this HR requires the
skill to undertake salary reviews. Planning, advertisement, organising, recruiting, training and
controlling all this process implemented by HR in the company, so there must be a skilled person
to deal with it. They should have the ability to understand benefits of the company and how can
achieve them. Remunerations to the employees creates conflicts within the organisation, HR
must solve that problems and other issues by making strategies and policies(Lengnick-Hall,
C.A., Beck, T.E. 2011).
In the Sainsbury's corporation human resource manager must follow rules and regulations
developed by the company from which employee will also learn and follow policies. Behaviour
of HR should be very calm and easy to understand. They must implement disciplinary
procedures. Working with employees closely increases consultancy power in HR. At the time of
advertising, interviewing, representing the company and selecting candidates HR manager
should perform very well. They should interpret employment law and recognize strategies to
achieve long term goals of the company(Harris, A., 2013).
P2 Professional development plan for Jane Cambridge in her HR Officer role
Professional development plan is a strategy that documents the goals of Sainsbury's
corporation. It is a development process of employees from which ability of working as HR
manager can be increased(Maxwell, J.C., 2011). Jane Cambridge has experience in many fields
but also has lack of knowledge in many processes. It is important to create plans that helps to
increase capacity of working as a HR manager.
Assessment of skill level- Jane Cambridge can improve her technical and social skill.
She can make plans that how do she work with other employees. She is to assess our actual skill
level after then creating strategies can help to improve technical and social skills(Perez, 2010).
Development academy- Academy is a centre in which training facilities are provided.
Jane Cambridge can join development academy that provides training programs of identifying
staff needs, resources required for the organisation. It offers long term training facility that
improves employee's skills and develops capabilities of employees. From this kind of academy
Jane Cambridge can gain more opportunities to develop our skills.
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Seminars- Seminar is a learning part that is important for professional development. In
the organisation seminars and workshops helps to develop work and technological skills. By
attaining seminars employee can assume our capability and can get ideas to improve them.
Seminars is a learning process of productivity and profitability in the market. For example-
Sainsbury's corporation want to increase our productivity 20 % than last year. So by attaining
seminars Jane Cambridge can improve our productivity skills.
Education opportunities- There are many opportunities available for education of
human resource professional. Education facilities improves current skills in the employees. It
presents unique ways to develop certain skill.
Observation of enhanced knowledge- this technique is beneficial for development of
professional skill of Jane Cambridge. She can observe our knowledge that helps to achieve
organisational goals. From these employees can understand the needs of progress towards goals.
Mentorship- Mentorship can play an effective role for the development of professional
skills. It includes the pairing of staff members. Each employee who is interested in pairing can
use this technique. Mentorship is very important to develop certain professional knowledge. This
activity of mentorship include shadowing, tutorials and information interviewing. Mentorship
helps to determine professional goals and to improves mentoring relationship(Burgoyne, J.,
2012).
Explore professional developments by strategies- development of personal skill can be
done by improving our knowledge and experience. Jane Cambridge can create strategies relating
to development of our skills(Jaques, E., 2017.).
P3 Difference between organisational and individual learning ; training and development
Organisational and individual learning is based on group activities to achieve
organisational goal of Sainsbury's from improving employee's skills. This process includes
motivation technique that helps to focus on more developments.
Training and developments is based on individual activities to gain specific skill. It
includes effectiveness and efficiency at the time of working in the organisation. In this
techniques helps to gain personal development.
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Basis organisational and
individual learning
Training and development
Development Organisational and individual
learning taught by introducing
group activities. It increases
organisation's inside
knowledge by changing
behaviours.
Training and development
taught by lectures and
exercises. It increases personal
skills by changing behaviours.
Focus It focusses on organisational
soft skills.
It focusses on individual
technical and soft skills.
Method In this organisation can use
method of group setting, one
on one, group's work location
and off site(West, M.A.,
2012).
In this individual can use
method of online learning and
on the job.
Goal Main goal of organisational
and individual learning is to
improve knowledge and skills
within a group. It includes the
process of motivation, inspire
and behaviourally processes.
Main goal of training and
development is to develop
efficiency and effectiveness of
employees. It includes
individual motivation and
behaviour.
Common activities Common activities in this
implemented by group of
employees or other members.
Activities includes team
building exercise, job design,
role clarity, events,
competency modelling,
organisational structuring and
leadership coaching(Purpura,
Activities in this implemented
by individual employee. It
includes the training activities
in a specific skill and
competency. Such as
improvement in technical
skills, writing skills, soft skills
etc.
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J.E., 2013).
(M1) Personal skills audit for an employee (Jane Cambridge) to identify needs of training and
development
To become a human resource manager Jane Cambridge must have the knowledge and
experience which is beneficial for Sainsbury's corporation. There are some personal informations
regarding to skills required for Jane Cambridge.
Skills required in relation to the information technology
Information
technology
No experience Good Very good Excellence
Use Microsoft
office ward
✓
Use Excel
spreadsheet
✓
Use the internet ✓
Use data base ✓
Use power point ✓
Use specialist HR
software
✓
Communication skills required for employee
Communication
skills
No experience Good Very good Excellence
Use e-mail ✓
Taking notes of
disciplinary
✓
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hearings
Drafting contracts
of
employment
✓
Produce material
to support
presentations
✓
Write reports ✓
Delivering a
training session
✓
interviewing ✓
Advising on HR
issues
✓
Resolving
disputes and
complaints
✓
Problem solving skills required for employee
Problem solving
skills
No experience Good Very good Excellence
Make good use of
Verbal reasoning
skills,
able to handle
complex
✓
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data and make
selective use of
information
Consider the
ideas of
others to help
solve
problems
✓
Explore more
than one
solution in order
to
solve a problem
✓
Other experience required for candidate
Supervisory
Management
None 1 to 5 5 to ten More than 10
How many people
have
you managed at
any
✓
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One time?
Supervisory
Management
No experience Less than 6
months
Less than 1 year More than 1
year
How much
experience
have you had in
your
Placements ?
✓
In relation to information technology she has experience of using internet, e mail, power
point, Microsoft office words and excel spreadsheet but there is a lack of using specialist HR
software. She is to improve this skill. Communication skills are very important for HR
manager(Pohl, K., 2010). She is good in Taking notes of disciplinary hearings, Writing reports
and Drafting contracts of Employment but there are lack of Produce material to support
presentations. She can do interview, resolve problems and give advice on HR issues. She is able
to handle complex in work and explore ideas to solve them. She can handle 5 to 10 employees at
same time. She is to improve our capacity to handle more than 10 employees and training
process.
P4 Needs for continuous learning and professional development for sustainable business
performances.
Sainsbury's is a retailer company it focusses on continuous learning and professional
development process. Every one needs to improve continuously whether he is owner or
employee of the company. It is beneficial for both company and employees. Continuous
learning and professional development increases success in market of the company. It can be
understand by developing new ideas and innovation techniques for the organisational activities.
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From learning employee meets new technologies that helps to create productivity by new
methods(Almond, G.A. 2015).
Continuous development increases productivity of the organisation and also increases
loyalty in employees. Learning abilities fulfils individual as well as organisational goals.
Productivity is a result of demanding products that occurs higher retention rates. There are some
advantages of continuous learning and professional developments, it promotes development
opportunities for employees, management department can creates planning strategies to achieve
long term goals very easily. The organisation can analyses needs of future training programmes.
From these employees can quickly determine the solutions of tricky problems. Businesses that
follows continuous learning and development processes attracts key players for the industry.
Continuous learning and professional development enhance the performance of
organisation and its members and updated knowledge. It is beneficial for applying different
routes for the developments. There are some ideas of continuous learning and development like
reading professional books, articles, research papers and journals. Coaching, training, mentoring,
conferencing and academic study. Voluntary works and event management is a part of personal
development. Doing research activities and publishing articles helps to learn new things.
Spending time with customers, stakeholders, suppliers and other trade bodies increases
knowledge. Providing training facilities and giving presentations at conference increases skill
development(Almond, G.A.2015).
However, continuous learning and professional development increases knowledge of
employee and manager of the company. This technique takes time and our comfort zone and
some time energy. But if the company and its employees keeps learning habit in their career than
there are more possibilities to expand business.
M2 Learning cycle theories and its impact on professional development
Learning cycle theories can actually help in implementing professional development of a
person and it is being done by involving various steps that are to be adopted and then
implemented by the person so that they can be able to seek for a professional as well as personal
growth. Although there are various learning cycle theories but a few of them are described as
below to represent its influence on the professional development of a person. This has been
discussed as below :
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Kolb learning cycle theory
Kolb's learning theory can be considered as a very well known example of a theory that
makes a sort of argument on various important factors of life that involves experiences,
reflection of what one has done, making generalisations and a well planning about the
conclusions and outcomes. So, it is classified into four stages, Experience, reflection,
conceptualisation and planning. By implementing efficiently all these stages, it can actually help
the person in achieving all the targets and goals at a much faster rate, thus modifying the
professional development of a person as well.
Section 2 – Essay
P5 Effective use of high-performance working (HPW) framework and performance management
models to support high-performance culture
Engaged employee is productive, active and disciplined which are the keys to success of
Sainsbury's. Employee engagement is based upon trust, integrity and communication between
employees and the organisation.
HPW has a main role in employee engagement. High performance work system is
followed by mentioned organisation to improve effectiveness and productivity of their workers.
Employees who are highly involved in conceiving, designing and implementing workplace
processes are more engaged. In this system employee has greater involvement and
responsibilities. Employee works with high performance; which increases the productivity of
Sainsbury's and also enhances benefits. In HPW system employee determine what are the
company’s needs how they can satisfy their customers. HPW system can reduce cost of
Sainsbury's. HPW system are perceived to create value for Sainsbury's by reducing the cost and
improving productivity(West, M.A., 2012).
The main aim of high performance work system is to examine the role of employee
engagement. Worker of Sainsbury's continuously focus upon new technology and they try to
perform at the best level. When employees learn new skills; than he/she will satisfy the
customers from his services very well and this process will help a lot to improve the market
reputations and benefits of Sainsbury's. By following HPW system; the mentioned company can
attract their customers to visit their company. To launch any new product organisation needs new
technology and ideas HPW system brings new ideas which are very useful in new product launch
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