Developing Individuals, Teams, and Organizations: Semester 2 Report
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DEVELOPING INDIVIDUALS, TEAMS
AND ORGANISATIONS
1
AND ORGANISATIONS
1
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Table of Contents
Introduction................................................................................................................................3
Determine appropriate and professional knowledge, skills and behaviours that are required by
HR professionals. P1..................................................................................................................4
Analyse a completed personal skills audit to identify appropriate knowledge, skills and
behaviours and develop a professional development plan for a chosen job role. P2.................6
Provide a detailed professional skills audit that demonstrates evidence of personal reflection
and evaluation. M1.....................................................................................................................9
Produce a detailed and coherent professional development plan that appropriately sets out
learning goals and training in relation to the learning cycle to achieve sustainable business
performance objectives. D1.....................................................................................................11
Analyse the differences between organisational and individual learning, training and
development. P3.......................................................................................................................12
Analyse the need for continuous learning and professional development to drive sustainable
business performance. P4.........................................................................................................14
Demonstrate understanding of how HPW contributes to employee engagement and
competitive advantage within a specific organisational situation. P5......................................15
Analyse the benefits of applying HPW with justifications to a specific organisational
situation. M3............................................................................................................................16
Provide valid synthesis of knowledge and information resulting in appropriate judgements on
how HPW and mechanisms used to support HPW lead to improved employee engagement,
commitment and competitive advantage. D2...........................................................................17
Evaluate different approaches to performance management (e.g. collaborative working), and
demonstrate with specific examples how they can support high-performance culture and
commitment. P6.......................................................................................................................18
Conclusion................................................................................................................................19
Reference..................................................................................................................................20
2
Introduction................................................................................................................................3
Determine appropriate and professional knowledge, skills and behaviours that are required by
HR professionals. P1..................................................................................................................4
Analyse a completed personal skills audit to identify appropriate knowledge, skills and
behaviours and develop a professional development plan for a chosen job role. P2.................6
Provide a detailed professional skills audit that demonstrates evidence of personal reflection
and evaluation. M1.....................................................................................................................9
Produce a detailed and coherent professional development plan that appropriately sets out
learning goals and training in relation to the learning cycle to achieve sustainable business
performance objectives. D1.....................................................................................................11
Analyse the differences between organisational and individual learning, training and
development. P3.......................................................................................................................12
Analyse the need for continuous learning and professional development to drive sustainable
business performance. P4.........................................................................................................14
Demonstrate understanding of how HPW contributes to employee engagement and
competitive advantage within a specific organisational situation. P5......................................15
Analyse the benefits of applying HPW with justifications to a specific organisational
situation. M3............................................................................................................................16
Provide valid synthesis of knowledge and information resulting in appropriate judgements on
how HPW and mechanisms used to support HPW lead to improved employee engagement,
commitment and competitive advantage. D2...........................................................................17
Evaluate different approaches to performance management (e.g. collaborative working), and
demonstrate with specific examples how they can support high-performance culture and
commitment. P6.......................................................................................................................18
Conclusion................................................................................................................................19
Reference..................................................................................................................................20
2

Introduction
With the advent of the competition prevailing in the corporate world there is the requirement
on the part of the organizations to go for development programmes and procedures that
would motivate the employees to deliver. There is the requirement on the part of the
individual and the organization to put forward the best in the business. It seems to be
challenging in nature. There is the requirement on the part of the personnel to the special
skills that would be effective for the healthy ascertainment of the task. It is possible by the
different approaches that had been discussed herein.
The personal analysis in relation to the development programmes and the personal SWOT
analysis would be helpful in understanding the nature of the activities that is crucial for the
overall functioning of the management. The importance in relation to the high performance
work would also be taken into account. The detailed discussion in relation to the approaches
would be helpful in determining the prospects of developing individuals, team and the
organization. The organization in this assignment would be Sainsbury (Coghlan, 2019).
3
With the advent of the competition prevailing in the corporate world there is the requirement
on the part of the organizations to go for development programmes and procedures that
would motivate the employees to deliver. There is the requirement on the part of the
individual and the organization to put forward the best in the business. It seems to be
challenging in nature. There is the requirement on the part of the personnel to the special
skills that would be effective for the healthy ascertainment of the task. It is possible by the
different approaches that had been discussed herein.
The personal analysis in relation to the development programmes and the personal SWOT
analysis would be helpful in understanding the nature of the activities that is crucial for the
overall functioning of the management. The importance in relation to the high performance
work would also be taken into account. The detailed discussion in relation to the approaches
would be helpful in determining the prospects of developing individuals, team and the
organization. The organization in this assignment would be Sainsbury (Coghlan, 2019).
3
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Determine appropriate and professional knowledge, skills and behaviours that are
required by HR professionals. P1
HR is considered the responsibility which includes understanding the essence of personnel in
an organization thereby recruiting them as per the requirements. It is one of the most
disciplined tasks that have to be entertained by the professional in the organization. There are
certain norms and professional knowledge that should be maintained by the human resource
personnel while adjudicating the activities of the organization. It is necessary on the part of
the human resource personnel to have the insights regarding the profession. Thereby
appropriate measures can be undertaken by them. Human Resource Personnel should have
clear understanding in relation to human resource management.
They should be professional experts in the particular field. Every organization has a set
framework within which the activities are to be undertaken. It includes the objectives and the
goals of the organization. Human resource department should take into account the
perspectives that would help in the ease in the entertainment of the proceedings of the
management. They are to be adaptable to adverse situations. Recruitment and training being
the core functions of the human resource department it is necessary on the part of the
personnel to recruit such employees who are quality oriented towards the different tasks in
the management (Alliger et al., 2015).
Every activity of the organization should be oriented towards the successful development and
growth. It is the responsibility on the part of the human resource department to train and
guide the employees thereby engages them towards different activities. There has to be
proper and effective communication among all the departments of the organization which
helps in maintaining the bond among the various departments. It would help in understanding
the nature of the activities that is being undertaken by the respective department along with
the pitfalls if any .They can coordinate in all the different activities and help in eliminating
the pitfalls for the organization.
The objectives and the policies should be taken into account in this regard. There has to be
proper and quality management that should be undertaken by the management. Resilience
should be maintained by the personnel in this regard. There has to be development in relation
to the entertainment of the activities of the organization. Adaptability, Accountability,
Communication, Focus towards consumers and products, knowledge in relation to the task
and the technological orientation, quality services should be taken into account on the part of
4
required by HR professionals. P1
HR is considered the responsibility which includes understanding the essence of personnel in
an organization thereby recruiting them as per the requirements. It is one of the most
disciplined tasks that have to be entertained by the professional in the organization. There are
certain norms and professional knowledge that should be maintained by the human resource
personnel while adjudicating the activities of the organization. It is necessary on the part of
the human resource personnel to have the insights regarding the profession. Thereby
appropriate measures can be undertaken by them. Human Resource Personnel should have
clear understanding in relation to human resource management.
They should be professional experts in the particular field. Every organization has a set
framework within which the activities are to be undertaken. It includes the objectives and the
goals of the organization. Human resource department should take into account the
perspectives that would help in the ease in the entertainment of the proceedings of the
management. They are to be adaptable to adverse situations. Recruitment and training being
the core functions of the human resource department it is necessary on the part of the
personnel to recruit such employees who are quality oriented towards the different tasks in
the management (Alliger et al., 2015).
Every activity of the organization should be oriented towards the successful development and
growth. It is the responsibility on the part of the human resource department to train and
guide the employees thereby engages them towards different activities. There has to be
proper and effective communication among all the departments of the organization which
helps in maintaining the bond among the various departments. It would help in understanding
the nature of the activities that is being undertaken by the respective department along with
the pitfalls if any .They can coordinate in all the different activities and help in eliminating
the pitfalls for the organization.
The objectives and the policies should be taken into account in this regard. There has to be
proper and quality management that should be undertaken by the management. Resilience
should be maintained by the personnel in this regard. There has to be development in relation
to the entertainment of the activities of the organization. Adaptability, Accountability,
Communication, Focus towards consumers and products, knowledge in relation to the task
and the technological orientation, quality services should be taken into account on the part of
4
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the personnel. There has to be a proper and quality working environment that would help in
the execution of the task. Diversity should be the key credential in the functioning of the
management. Inclusiveness should be maintained in the workforce. There has to be broad and
collective approach towards the exchange of information and the entertainment of the
policies. All these activities should be parallel in nature that would help in the ease in the
entertainment of proceedings. There has to be commitment and the philosophy towards the
entertainment of task (Hogan, 2017). There has to be proper and conclusive interaction
among the different business personnel along with the members and the visitors which would
be helpful in the creation of a productive environment in the entertainment of the
proceedings.
Some of the core skills that should be undertaken by the personnel in the entertainment of the
proceedings include:
Identification of talent- It is one of core aspects that should be identified by the HR manager
while selecting the candidates. It helps in selecting the appropriate individuals in the specific
department.
Ability to analyse- It is the responsibility to analyse as to how the human resource division
would be helpful in the furtherance of the activities in the organization.
Organizational effort and planning- It is one of the nucleus aspects that should be taken
into account on the part of the human resource department. Proper planning would be helpful
for the overall functioning of the organization.
Communication- It is the backbone in the organization. The HR has to be prolific in the
entertainment of communication towards the different candidates. It would help in building
the confidence and most importantly communication should be taking into account
objectives and goals of the organization.
5
the execution of the task. Diversity should be the key credential in the functioning of the
management. Inclusiveness should be maintained in the workforce. There has to be broad and
collective approach towards the exchange of information and the entertainment of the
policies. All these activities should be parallel in nature that would help in the ease in the
entertainment of proceedings. There has to be commitment and the philosophy towards the
entertainment of task (Hogan, 2017). There has to be proper and conclusive interaction
among the different business personnel along with the members and the visitors which would
be helpful in the creation of a productive environment in the entertainment of the
proceedings.
Some of the core skills that should be undertaken by the personnel in the entertainment of the
proceedings include:
Identification of talent- It is one of core aspects that should be identified by the HR manager
while selecting the candidates. It helps in selecting the appropriate individuals in the specific
department.
Ability to analyse- It is the responsibility to analyse as to how the human resource division
would be helpful in the furtherance of the activities in the organization.
Organizational effort and planning- It is one of the nucleus aspects that should be taken
into account on the part of the human resource department. Proper planning would be helpful
for the overall functioning of the organization.
Communication- It is the backbone in the organization. The HR has to be prolific in the
entertainment of communication towards the different candidates. It would help in building
the confidence and most importantly communication should be taking into account
objectives and goals of the organization.
5

Analyse a completed personal skills audit to identify appropriate knowledge, skills and
behaviours and develop a professional development plan for a chosen job role. P2
In order to develop the potential on the part of the management it is necessary to understand
the nature of the activities that is prevalent in the organization (Cascio, 2015). There should
be knowledge, skill and potential on the part of the personnel to entertain the proceedings in
the management. There has to be training and development that should be entertained by the
personnel which would help in the ease in the task. Personal skill would include proper
communication, resilience, adaptability, confidence and presence of mind, entertain
proceedings beyond the comfort zone so on and so forth. It would help in building the
momentum on the part of the personnel.
There should be the element of adaptability in relation to the activities to be precise. There
has to be the element of innovation that should be maintained by the personnel at the
activities. The behaviour of the personnel also plays a dominant role in the entertainment of
the activities smoothly. There has to be quality approach in the dealings in the organization.
There has to be consistency that should be maintained by the personnel in the entertainment
of the proceedings. In order to develop the momentum on the part of the personnel it is
necessary to develop the potential backed by confidence that would help in the entertainment
of the task. There has to be proper and quality introspection on the personnel towards the
activities that are being undertaken. It would help in understanding the lack that is prevalent
leading to the aftermath of innovation and improvisation in the functioning at the same time.
There has to be proper quality management that should be the unique selling proposition on
the part of the personnel. It would help in the ease in the entertainment of the task to be
precise. In this assignment me being the personnel in the human resource department it is my
responsibility to entertain the proceedings in the effective mode. It is the core perspective on
the part of the human resource department to go for the recruitment and the training skills that
would help in the proper and the accurate selection of the employee for the organization. It
helps in developing oneself and presenting oneself at the organizational platform. There has
to continuous follow through on the part of the personnel and the department heads in the
deliberation of the task that would be helpful in the ascertainment of the task (Cloutier et al.,
2015).
6
behaviours and develop a professional development plan for a chosen job role. P2
In order to develop the potential on the part of the management it is necessary to understand
the nature of the activities that is prevalent in the organization (Cascio, 2015). There should
be knowledge, skill and potential on the part of the personnel to entertain the proceedings in
the management. There has to be training and development that should be entertained by the
personnel which would help in the ease in the task. Personal skill would include proper
communication, resilience, adaptability, confidence and presence of mind, entertain
proceedings beyond the comfort zone so on and so forth. It would help in building the
momentum on the part of the personnel.
There should be the element of adaptability in relation to the activities to be precise. There
has to be the element of innovation that should be maintained by the personnel at the
activities. The behaviour of the personnel also plays a dominant role in the entertainment of
the activities smoothly. There has to be quality approach in the dealings in the organization.
There has to be consistency that should be maintained by the personnel in the entertainment
of the proceedings. In order to develop the momentum on the part of the personnel it is
necessary to develop the potential backed by confidence that would help in the entertainment
of the task. There has to be proper and quality introspection on the personnel towards the
activities that are being undertaken. It would help in understanding the lack that is prevalent
leading to the aftermath of innovation and improvisation in the functioning at the same time.
There has to be proper quality management that should be the unique selling proposition on
the part of the personnel. It would help in the ease in the entertainment of the task to be
precise. In this assignment me being the personnel in the human resource department it is my
responsibility to entertain the proceedings in the effective mode. It is the core perspective on
the part of the human resource department to go for the recruitment and the training skills that
would help in the proper and the accurate selection of the employee for the organization. It
helps in developing oneself and presenting oneself at the organizational platform. There has
to continuous follow through on the part of the personnel and the department heads in the
deliberation of the task that would be helpful in the ascertainment of the task (Cloutier et al.,
2015).
6
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There has to be the element of continuous change management that should be maintained by
the personnel in the initiation of the proceedings in the organization. There has to be the
insights in relation to the knowledge, skill, potential that should be maintained by the
personnel. It would help in building the momentum for the organization. There has to
consistency that should be maintained by the personnel in the execution of the task at the
forefront. It would help in productive approach towards all the activities to be precise. There
has to be accountability and adaptability that should be parallel in nature in relation to the
ascertainment of the activities.
In order to develop the momentum there has to be quality check on the part of the top
management giving the insights towards improvisation in the task along with quality down
under. At the start up in the professional development there has to be the planning of the
policies and procedures that should be undertaken by the management (Hon and Lui, 2016).
After that there has to be the implementation of the plans and procedures that would be
helpful in the task. It should be undertaken taking into account the goals and the objectives of
the organization. Understanding the tastes and the preferences of the consumers thereby
replicating would be commendable.
I believe that skill is important for the adjudicating the proceedings in the workforce. There
are certain zones where I should develop. The SWOT analysis on the personal skill is
provided herein:
7
the personnel in the initiation of the proceedings in the organization. There has to be the
insights in relation to the knowledge, skill, potential that should be maintained by the
personnel. It would help in building the momentum for the organization. There has to
consistency that should be maintained by the personnel in the execution of the task at the
forefront. It would help in productive approach towards all the activities to be precise. There
has to be accountability and adaptability that should be parallel in nature in relation to the
ascertainment of the activities.
In order to develop the momentum there has to be quality check on the part of the top
management giving the insights towards improvisation in the task along with quality down
under. At the start up in the professional development there has to be the planning of the
policies and procedures that should be undertaken by the management (Hon and Lui, 2016).
After that there has to be the implementation of the plans and procedures that would be
helpful in the task. It should be undertaken taking into account the goals and the objectives of
the organization. Understanding the tastes and the preferences of the consumers thereby
replicating would be commendable.
I believe that skill is important for the adjudicating the proceedings in the workforce. There
are certain zones where I should develop. The SWOT analysis on the personal skill is
provided herein:
7
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Strength
ï‚· Effective communication
ï‚· Analytical ability to influence
consumers
ï‚· Quick learner and a proper listener
Weakness
ï‚· Improvisation in the ability to
analytic
ï‚· Calculation in numerical is an
important zone to develop
ï‚· Execution and the proper
management of the plant and
machinery
Opportunities
ï‚· Usage of the digi8tal technology in
the entertainment of the proceedings
ï‚· Cashless transaction helps in
executing transaction
Threat
ï‚· Hike in the competition from the
other retail industry
ï‚· Turnover of the employees
ï‚· Quality salary insights
Table 1: SWOT analysis
SOURCE- (Created by Author)
8
ï‚· Effective communication
ï‚· Analytical ability to influence
consumers
ï‚· Quick learner and a proper listener
Weakness
ï‚· Improvisation in the ability to
analytic
ï‚· Calculation in numerical is an
important zone to develop
ï‚· Execution and the proper
management of the plant and
machinery
Opportunities
ï‚· Usage of the digi8tal technology in
the entertainment of the proceedings
ï‚· Cashless transaction helps in
executing transaction
Threat
ï‚· Hike in the competition from the
other retail industry
ï‚· Turnover of the employees
ï‚· Quality salary insights
Table 1: SWOT analysis
SOURCE- (Created by Author)
8

Provide a detailed professional skills audit that demonstrates evidence of personal
reflection and evaluation. M1
In order to develop in the organizational level it is necessary to develop the skills and the
potential on the part of the personnel. I should improve towards skills and the work pattern
which would be helpful in getting positive results in the future. There has to be the zeal to
constantly strive towards development and growth by consistent practise. It would help in my
learning abilities thereby adjudicate my task.
Personal reflection
Taking into account my personal skills and abilities I should constantly strive towards quality
development in my day to day activities. I should communicate more and more with my peers
thereby developing myself. I should strengthen my collaboration with numerous personnel
leading to the aftermath of development in the future. Being in the department of human
resource I should constantly strive towards more and more insights in the field of learning
thereby developing myself. I should be in the possession of the books that would be helpful
for me in gaining insights in the global perspective. I should be familiar in different topics
and be acquainted towards new topics and activities. It would be helpful in developing myself
thereby interpreting. I should also develop my computer skills.
Personal development plan
In order to develop myself I should work on these areas giving the insights towards quality
development.
WEEK OBJECTIVES ACTIVITIES
Week 1 Incurring the professional
qualities
It is necessary to have the
insights in relation to the
different organization,
understanding by the medium
of analysis along with
motivating people
Week 2 Developing the calculations I should learn about the
techniques that would help in
9
reflection and evaluation. M1
In order to develop in the organizational level it is necessary to develop the skills and the
potential on the part of the personnel. I should improve towards skills and the work pattern
which would be helpful in getting positive results in the future. There has to be the zeal to
constantly strive towards development and growth by consistent practise. It would help in my
learning abilities thereby adjudicate my task.
Personal reflection
Taking into account my personal skills and abilities I should constantly strive towards quality
development in my day to day activities. I should communicate more and more with my peers
thereby developing myself. I should strengthen my collaboration with numerous personnel
leading to the aftermath of development in the future. Being in the department of human
resource I should constantly strive towards more and more insights in the field of learning
thereby developing myself. I should be in the possession of the books that would be helpful
for me in gaining insights in the global perspective. I should be familiar in different topics
and be acquainted towards new topics and activities. It would be helpful in developing myself
thereby interpreting. I should also develop my computer skills.
Personal development plan
In order to develop myself I should work on these areas giving the insights towards quality
development.
WEEK OBJECTIVES ACTIVITIES
Week 1 Incurring the professional
qualities
It is necessary to have the
insights in relation to the
different organization,
understanding by the medium
of analysis along with
motivating people
Week 2 Developing the calculations I should learn about the
techniques that would help in
9
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ease in the calculations. I
should also be able to assume
and presume activities,
arrangement as required with
respect to the resources.
Week 3 Enhancement in the decision
making procedure
Taking into account the
perspectives of the
organization, analysing the
pros and cons of the
activities. Introspection in
relation to the decisions and
its aftermath
Week 4 Resource management Usage of the resources for
the task thereby sustainable
approach with respect to the
resources.
Table 2: Development Plan
SOURCE- (Created by Author)
10
should also be able to assume
and presume activities,
arrangement as required with
respect to the resources.
Week 3 Enhancement in the decision
making procedure
Taking into account the
perspectives of the
organization, analysing the
pros and cons of the
activities. Introspection in
relation to the decisions and
its aftermath
Week 4 Resource management Usage of the resources for
the task thereby sustainable
approach with respect to the
resources.
Table 2: Development Plan
SOURCE- (Created by Author)
10
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Produce a detailed and coherent professional development plan that appropriately sets
out learning goals and training in relation to the learning cycle to achieve sustainable
business performance objectives. D1
In order to develop in the smooth manner there can be the usage of the Kolb’s Learning Tool
that would be helpful for Sainsbury to develop effectively (Baldwin, 2016). The organization
has to manoeuvre towards quality development thereby inculcate activities accurately. Usage of
modern technologies would be helpful in the overall development. Certain perspectives should
be taken into account in the overall functioning of the organization which includes:
Experience absolute in nature- It would help in decision making and chalking out the
perspectives that would be helpful for the management. The key technologies and the
marketing approaches along with the product should be analysed in the detailed manner.
Observation reflective in nature- The advantages and the pitfalls should be taken into account
giving the insights that has been provided by the organization.
Conceptualization debutant- The collaboration of the new technologies in the activities of the
organization would be helpful in strengthening the system thereby replicate quality outputs.
Active implementation-. At this juncture the organization can provide the services to the
consumers taking into account the tastes and the preferences of the consumers thereby
providing quality results (Amabile and Pratt, 2016).
11
out learning goals and training in relation to the learning cycle to achieve sustainable
business performance objectives. D1
In order to develop in the smooth manner there can be the usage of the Kolb’s Learning Tool
that would be helpful for Sainsbury to develop effectively (Baldwin, 2016). The organization
has to manoeuvre towards quality development thereby inculcate activities accurately. Usage of
modern technologies would be helpful in the overall development. Certain perspectives should
be taken into account in the overall functioning of the organization which includes:
Experience absolute in nature- It would help in decision making and chalking out the
perspectives that would be helpful for the management. The key technologies and the
marketing approaches along with the product should be analysed in the detailed manner.
Observation reflective in nature- The advantages and the pitfalls should be taken into account
giving the insights that has been provided by the organization.
Conceptualization debutant- The collaboration of the new technologies in the activities of the
organization would be helpful in strengthening the system thereby replicate quality outputs.
Active implementation-. At this juncture the organization can provide the services to the
consumers taking into account the tastes and the preferences of the consumers thereby
providing quality results (Amabile and Pratt, 2016).
11

Analyse the differences between organisational and individual learning, training and
development. P3
It is necessary to mention that the organization has a crucial role to play in the entertainment
of the training and the development features towards the sustainable business performance.
(Li et al., 2016). However, there are certain differences while providing training and
development toward the individual and the organizational levels. The individual performance
on the part of Sainsbury would include providing quality support and services in the
entertainment of the activities. There are various teams that have been entrusted with the
responsibility to adjudicate the activities. The marketing and the other teams are to adjudicate
the proceedings in the management.
The marketing team promotes the products by describing detailed aspects of the products to
the consumers. Similarly the advertising department is to provide the varieties of the products
to the consumers and convince them to avail the same. It is the responsibility on the part of
the customer care department to adjudicate every detailed query that has been put forward by
the consumers. It would help in having a clear understanding in relation to the products and
the services. Proper interactive skills should be present on the part of the personnel
interacting with the consumers. In the case of the training on the part of the individual it is
necessary to learn the different perspectives in relation to handling different categories of
consumers (Shaner, 2019).
On the other hand the senior management should be very cautious in relation to the analysis
of the products at the large context. The overall functioning of the organization along with the
core aspects is being discussed at the operational level. It is the responsibility on the part of
the professionals to entertain the proceedings taking into account the business market. There
is the requirement on the part of the organization to train the managers as to adjudicate the
proceedings in the efficient mode.
At the organizational level the activities are being undertaken by the managers and the
administrative heads that would help in providing the follow through in relation to the
business along with the future prospects and the strategies that would be helpful for the
organization at the corporate level. In fact when the consumers are being attracted towards
the different products and the services and avail them then it can be helpful in the retention of
12
development. P3
It is necessary to mention that the organization has a crucial role to play in the entertainment
of the training and the development features towards the sustainable business performance.
(Li et al., 2016). However, there are certain differences while providing training and
development toward the individual and the organizational levels. The individual performance
on the part of Sainsbury would include providing quality support and services in the
entertainment of the activities. There are various teams that have been entrusted with the
responsibility to adjudicate the activities. The marketing and the other teams are to adjudicate
the proceedings in the management.
The marketing team promotes the products by describing detailed aspects of the products to
the consumers. Similarly the advertising department is to provide the varieties of the products
to the consumers and convince them to avail the same. It is the responsibility on the part of
the customer care department to adjudicate every detailed query that has been put forward by
the consumers. It would help in having a clear understanding in relation to the products and
the services. Proper interactive skills should be present on the part of the personnel
interacting with the consumers. In the case of the training on the part of the individual it is
necessary to learn the different perspectives in relation to handling different categories of
consumers (Shaner, 2019).
On the other hand the senior management should be very cautious in relation to the analysis
of the products at the large context. The overall functioning of the organization along with the
core aspects is being discussed at the operational level. It is the responsibility on the part of
the professionals to entertain the proceedings taking into account the business market. There
is the requirement on the part of the organization to train the managers as to adjudicate the
proceedings in the efficient mode.
At the organizational level the activities are being undertaken by the managers and the
administrative heads that would help in providing the follow through in relation to the
business along with the future prospects and the strategies that would be helpful for the
organization at the corporate level. In fact when the consumers are being attracted towards
the different products and the services and avail them then it can be helpful in the retention of
12
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