Sainsbury's Management Structure and Operational Performance Report

This report offers a comprehensive analysis of Sainsbury's management structure and operational strategies. It begins with an introduction to management and operations, defining key terms and setting the context for the study. The main body of the report examines Sainsbury's organizational structure, differentiating between the roles of managers and leaders, and exploring their functions in various organizational situations, including conflict resolution and product launches. It further investigates different leadership and management theories and models, such as situational, system, and contingency leadership, evaluating their strengths and weaknesses within the context of Sainsbury's operations. The report then delves into the role of operations, key operational functions, and the responsibilities of operational managers, including quality control and sales marketing. Finally, the report provides recommendations for improving leadership styles and operational approaches to enhance Sainsbury's performance, concluding with a summary of the key findings and insights.

MANAGEMENT AND
OPERATION

Table of Contents
INTRODUCTION...........................................................................................................................3
MAIN BODY...................................................................................................................................3
Management structure..................................................................................................................3
Definition managers and leaders .................................................................................................3
Roles of management and leadership in different organizational situation ................................5
Theories and model of leadership and management....................................................................6
Recommendations........................................................................................................................7
1. Role of Operations...................................................................................................................8
2. Key Operation functions and operational Manger roles and responsibilities..........................8
3. Key operation approaches........................................................................................................9
4. External factor that affect business decision-making............................................................10
5. Operational efficiency to meet objectives..............................................................................10
6. Recommendations and conclusion.........................................................................................11
CONCLUSION..............................................................................................................................12
REFERENCES................................................................................................................................1

INTRODUCTION
Management refers to an integrated activity that assist to administrate and coordinate to
achieve the common goal (Nellåker and et. al., 2019). This includes those tasks which involve
setting up the strategy of organization, coordinating the contribution of its staff so that the
objective can be achieved. The operation management creates maximum level of efficiency in
the organization. Operational activities include conversion of raw material and worker into goods
and services in most efficient way to earn the best possible output (Hermansyah and et. al.,
2018). The management structure refers to process that involves companies is organizing its
management hierarchy. The activities that are under management structure are allocation of
resources, supervising the task and coordinating the activities. Sainsbury is organization of
supermarket have 16% share in Britain market. The company was established in 1869 by John
James. This report will evaluate the management structure of Sainsbury and identify the roles of
manager and leaders as well as its functions throughout the company. Further it will determine
the role of managers and leaders plays in the operational functions and their relationship in
Sainsbury.
MAIN BODY
Management structure
Sainsbury has a different level in its management. The employees in this are having their
individual as well as group task to accomplish. The board member has distributed the
responsibilities as per the knowledge and qualification of employees. The company is having
divisional structure in that all the departments have their own marketing, information technology
and sales team so that the work is being divided and all the employee's perform better. As the
Sainsbury's is a large organization so this structure assist for better growth in international
environment.
Definition managers and leaders
The managers are the persons in Sainsbury who are responsible to controlling and
developing the activities that are to be performed in the organisation. The managers use to
allocate the resources in such way that organizational objective can be achieved (Bjørkelo and et.

al., 2021). Managers are having dynamic nature in the environment of businesses. The managers
mainly focuses on four key functions of Sainsbury that are planning, organizing, leading and
controlling. These all are the functions that assists managers to expand the efficiency and
effectiveness.
A leader is that person who regularly tries to improves the performance of group of
people. The leaders in Sainsbury provides a better vision to the people so that they move in right
direction. With the effective leaders the company is regularly gaining competitive advantage.
The company is using different type of approaches of leadership in different situations.
Differences between leaders and managers on the basis of role and fuctions
Particular Leaders Managers
Leader set vision and
manager aligned goal
The leaders in Sainsbury uses
to set the vision of where they
want to reach in the near
future. As they are not only the
person who will make affords
to reach to goal (Pizarro,
Sainsbury and Hodgkinson,
2020).
Managers of Sainsbury play a
great role, when the leader is
leading people through
efficient leadership
communication. So the
manager work to aligned with
the goal and particular value of
Sainsbury. The leaders not
spend much time to tell the
plan and goal whereas
managers are influencing the
people to work for achieving
the objectives.
Leader plan idea and
manager uses to execute
Leader to think about ideas
that inspire and motivate the
group of people. The leaders in
Sainsbury think for innovative
thoughts that help to improve
the organizational level.
manager tries to complete the
task that are allocated by
leaders. Managers of company
play vital role in the decision-
making as the leader are
concerned about the creative

ideas that help employees to
enhance their productivity.
Leaders inspire and managers
drive people
leaders inspire the people so
that they will motivate towards
the work and try to improve
the potential outcome.
the managers of Sainsbury
tries to drive the employees to
get adequate success and a
favourable work experience in
career of its employees.
Leaders are future oriented
and managers focuses on
daily activities
The leaders of Sainsbury look
in the future goal and
objectives of the company they
use to train its potential
employees in a way that they
can achieve future goal in
effective way.
The manager of company tries
to accomplish the goal that are
currently needed by the
organization.
Leaders shape culture and
manager endorse culture
The leaders in Sainsbury
provide a defined shape to the
culture as belief, value are
focussed in this. The leaders
use to hold the value that is
created by company.
Managers of Sainsbury lead to
endorse the culture so that
employees get clear about the
culture in which they deals.
Roles of management and leadership in different organizational situation
As the Sainsbury's is a large organization having different function so there are various
situations that occur while performing different function. The managers and leaders regularly
tries to manage the activities and inspire the people so that issue can be minimized. The leader
uses to lead its group people so that they avoid conflicts. The managers and leaders play different
role if any situation arise in the company.

Conflicts: As every formal and informal groups in Sainsbury have developed norms of their
individual behaviour (Alvesson and Einola, 2019). If there is any kind of conflict between
individual employee and senior employee so the role of leader in this firstly inspects the
situation so that it can give adequate suggestion in this after analysis the situation they kind who
is the cause of this conflict after that the leader guide them not to do so in future and inspire them
to focused on the future group goal. The leaders in Sainsbury are very corporative as they listen
to each and every employee and try to resolve each and every problem of its team employees.
The role of managers of Sainsbury have different role in this situation when there is
conflict in the company employees. In this case where the employee and senior employee are
fighting then them manager will inspect the situation and issue warning letter to culprit as by
issuing the letter the employee also got the output of doing this type of conflict in the company.
Product launching: As if the company is launching new commodity in the market then the
leaders and managers have to do their duties to launch that in successfully. Before launching of
product the leaders inspires employees to promote that product with the best possible manner
that can be used by its team employees so that the targeted audience became aware. The
managers of Sainsbury will firstly make an announcement regarding the upcoming product by
the company so that all the audience can get to know about the product quality. The manager
also explain its employee the type of promotion that can be used by them. The managers of
Sainsbury can used participative theory that assist to find out the needs of employee to promote
the product in target market. Product is also explained by manager to the leaders so that they can
make a future vision in positive way.
Theories and model of leadership and management
The leaders and managers of Sainsbury use different theories and models of leadership
and management to achieve the target the leader are using:
Situational leadership: The leaders in Sainsbury use this leadership style to determine the
situation in the company also the individual that is included in the approach. In this the leader
use most suitable approach as per the situation (Kent and et. al., 2018).
Strength This leadership style assists to recognize the flexibility, as in the company every
individual is unique having various experiences. In fact, treating every individual equally the

leaders identify the need of flexibility. This style also makes comfortable environment for the
workers as if the worker are satisfy then they provide better outcome.
Weaknesses of this approach is to focus more on current need as the future needs are
ignored in this style. The Sainsbury's can only fulfil current need of the company as this
approach mainly concentrated on immediate needs of the company. If the leader have low skill
than the company and its employees are not that much effective.
System leadership: Strength System leadership pertains to the interconnectivity between the
employees so that coordination and connection between different systems in the organization can
be fostered.
Strength of system leadership style in Sainsbury is that leaders encourage the group of
people towards the target.
Weaknesses The leader following this style may insensible towards the employees of the
company. The leadership only uses to concentrated on the goal and objectives of the company
and ignore the creativity of the employee's.
Contingency leadership: This approach assists the manager of Sainsbury to acquire the best
style as per the situation. This leadership help to understand the planning and controlling which
depends on the unexpected situations that might arise in an organisation (Rudolph, Rauvola and
Zacher, 2018).
Strength it is a dynamic in its nature so it changes according to situation. It assists the
manager to enhance the skill of leadership and decision-making.
Weaknesses as it is basically complex as when the manager use in practical that it is very
complex so to handle this comparatively hard.
Recommendations
 As per the above analysis of the leadership style the leader and manager can use more
effective style and approaches that help Sainsbury to achieve greater profit in near future.
 As the external environment is ever-changing so with the help of contingency approach
the Sainsbury's can change its method to deal the situation is different.

 The leaders and manager od Sainsbury's have to change their way to perform their duty
continuously so that they get competitive advantage.
1. Role of Operations.
An operation manger manages the organization process of transforming of resources into
final goods and service. These resources include raw material or information that transformed
into final goods and service with the help of operation department. Operation is an important
activity in the organization that synchronize all business activity. Sainsbury has the largest
supermarket in the UK sector and 3rd largest sector in food chain (Demir, A. and Budur, T.,
2021)
The operations' activity of Sainsbury is in between stock of goods to delivering the
products to their consumer. Sainsbury manage their stock through “We supply”, implemented by
IBM. It helps operation department to monitor all the order activity across the Sainsbury. It
coordinates between the inventory and delivery of goods in a company. This system assist
operation manger to fix the price of goods according to demand. The system records all the
prices and inventory with the offers on products help company to work smoothly.
2. Key Operation functions and operational Manger roles and responsibilities.
Key operation functions in Sainsbury that is being followed and the Operational
managers roles and responsibilities plays an important role for effective function in company
and adapting correct methods. These functions are: The quality functions: Sainsbury offer high quality products to their customer and give
most credit to company's target to focus on safe, health, fresh food and quality food.
Company continue its product quality for the customers despite financial conditions and
maintain the quality of product. Quality food with a fair price attract the customers and
satisfy the need demand and led to increase in revenue for long run. Sales marketing: Operation’s main function is to maintain the demand of market sales of
the products and maintain the inventory of goods in the store. It needs to maintain the
stock for the flow of goods to all stores and stocks are maintained by each of them.
Operation department coordinates with marketing department to meet the demand and
forecast the future demand of goods (Wu, and et.al., 2017).

 Logistics function: Delivering of goods to consumers and their stores to maintain the
stocks in all stores. The delivery service of the Sainsbury on time makes the customers
satisfy with the services provided by company. The appropriate channel of logistic need
to be adopted for the smooth flow of delivering goods to customers and stores.
The roles and responsibilities of manager in operational activity are:
 To recruit the skilled and pool talented resources in the company vacancy available in
operations. The right person for the right job need to be placed by manager for the
effective working in company. It helps to achieve the daily tasks and ultimately objective
of company (Shamim and et.al., 2019).
 Manager manages the resources of the company according to skills and potential of the
company that aid to achieve the target goal set by Sainsbury.
 Manage the operation activity like inventory and logistic channel to maintain the stock of
the company and smooth flow between the channels by coordinating with other
department of the company.
3. Key operation approaches. TQM approach: Total quality management is the activity which help to maintain the
quality of goods and assist to plan for the long period to lead the market. It assists
company to earn profits by maintain the quality of goods that are demanded by
customers. The price and product of company are also maintaining by Sainsbury which
they are offering. Quality of product is maintained and checked by mangers and leaders
at a time of production. Just in time: This method focusses on the production of company. This process help
company to achieve the set target of production of goods within the set time period. The
target planning is obtained by company and reduces the wastage of resources by using
effectively. The production equipment’s are well maintained to make a quality product
and achieve the desired results of company. Leaders and manager plan and monitor the
process of production to achieve the set target by Sainsbury in time limit.
 Business Process Redesign: It is the process which overhaul of a company's business
process to achieve the new objective to measure the performance such as cost reduction,
Return on investment, quality of goods etc. (Ardito and et.al., 2019). Changing of entire
process i.e. from production to sales and services provided by company to achieve the

new target set. This process may be costly or time-consuming process at to set the new
goal and target to reduce the cost and other factor in order to earn more profits. The
leader help in adopt new process organizing the training sessions to work in new
environment.
4. External factor that affect business decision-making.
External factors are those factors which are uncontrollable by the company and need to
be change adapt by company time to time. These factors also affect the decision-making process
of the company directly and achieving of objective and goals. Sainsbury manager and leaders
forecast the future changes that may occurred due to external factor and decision are made
accordingly to earn the profits and accomplish the target of company (Bienhaus and Haddud,
2018). The external factors which affect decision-making process are: Economical factor: Major of the decision-making affect due to economic conditions of
the country and company. The inflation or deflation of country may affect the company
decision-making regarding investment, return on investment, cost of production and
prices of goods. Stakeholders: This factor the related parties which had involvement in the company and
include government, equity holders, customers, suppliers, employees etc. This party
make investment only when the desire return they earn from their investment in the
company and affect decision-making process in investment. The managers forecast the
future changes in company which may affect the investment process and avoid such
circumstances. Legal and political factor: This factors affect due to change government parties and legal
policies regarding working in country and led to change in decision according to their
policies, rules and regulation implied by government. The manager and leaders need to
change their decision according to their policies to maintain position in market (Vidgen,
R., Shaw, S. and Grant, D.B., 2017).
 Technological faction: The manager need to updated their technology time to time with
the changing environment in country. This decision is updated with the change in
technology to avoid lose and to earn the profits by reducing the cost of productions.
Sainsbury are adopted these changes when managers and Leaders forecast the future and
change plan accordingly.

5. Operational efficiency to meet objectives.
The operational manager coordinate with all other department for smooth work flow and
to attain the target objective of the company. Operations focus on the aliening the operations
with company objective and direct the company towards the goal. The operational work in an
efficient manner that help to achieve the objective and goal of Sainsbury. These approaches used
by managers and leader in business are:1. Classic Management approach: This approach focus on worker and organization based
on operational management. This approach looks for economic efficiency and include
universal principle of operations. It helps company to achieve its target goal through
efficient working of operational employees (Magon and et,al., 2018).2. Human relation approach: This approach focuses on the workmanship and satisfactory
needs. Organization are adopted this approaches to provide safe and healthy environment
for employees. It also brings the self-confidence workforce by appreciation, recognition
by monetary and non-monetary factors. These motivate employee to work for the
organization and increase their loyalty towards the work that assist to achieving the target
goal.3. Participative approach: It is approach used to for decision-making in the organization by
taking feedbacks from the team members and employees of company. The involvement
of employees is being made by mangers and leaders which not only motivate the
employees, but also make an effective decision towards the situation. This led to achieve
one steps towards the company objective.
4. Paternalistic leadership: the relationship between leader and their member is like strong
and which is protected and guided by their leaders in a company to complete their task
within time. This approaches shows how good relation is maintained by leader to their
team member. It assists in increase in employee performance and competition of task
towards the achievement of goal and objective of company. The shows personal and
formal relation between employees and their leaders (Glock, and et al., 2019).
6. Recommendations and conclusion.
Hence, it is concluded that Sainsbury operational management is working efficiently
towards the set target. The work performance of the employees is more also increase by
implementing appropriate manager and leadership approaches. Effective prices are being

maintain by company to lead the competitive market. Following are the recommendation for the
Sainsbury to improve their activity regarding the operations.
 Sainsbury's need to change some of their process that impact the operational activity of
company.
 Market analysis need to be monitored more frequently to cut their wastage cost and
resources of company that are presently occurring.
 The training of operational team regarding their work performance in company to
minimize the cost of productions and control quality.
CONCLUSION
The above report concludes that, Sainsbury's operational department is working more
effective towards their task and work. It not only saves the cost and earning profits but also
employees are well satisfied towards their work due to proper environment and providing
training and development of employees. The roles and responsibilities of managers and leaders
are maintained by approaches and theories. Importance of operation are analysed in the
organization and correct decision-making are being taken which help in growth of company.

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