Analysis of Leadership and Recruitment at UPS: A Detailed Report

This report provides a comprehensive analysis of the recruitment and leadership practices within United Parcel Service (UPS), focusing on the role of a sales manager. It begins by outlining the documentation required for the selection process, including job descriptions and person specifications, and then delves into the legal, regulatory, and ethical considerations impacting the recruitment process, referencing relevant acts such as the Employment Protection Act and the Sex Discrimination Act. The report highlights the author's contributions to the selection process, including shortlisting candidates, conducting interviews, and participating in the final selection and induction programs. The report also examines the skills and attributes essential for effective leadership, contrasting leadership and management styles and exploring various leadership styles like autocratic and democratic approaches. The report further analyzes the importance of team-working, its benefits, and effectiveness, concluding with a discussion on planning and motivating assessments of work performance and the assessment of development needs. This report offers valuable insights into the practical aspects of working and leading within a business environment, with a focus on UPS's operational strategies and leadership dynamics.

WORKING AND LEADING
WITH PEOPLE

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
LO 1.................................................................................................................................................1
1.1 Documentation for selection process in UPS........................................................................1
1.2 Impact of legal, regulatory and ethical consideration...........................................................2
1.3 Part in the selection process..................................................................................................3
1.4 Own contribution for the selection process in business........................................................4
LO 2.................................................................................................................................................4
2.1 Skills and attributes for leadership........................................................................................4
2.2 Difference between leadership and management..................................................................5
2.3 Compare different leadership styles in different situations...................................................5
2.4 Ways to motivate staff..........................................................................................................6
TASK 2............................................................................................................................................7
LO 3.................................................................................................................................................7
3.1 Benefits of team-working and review effectiveness.............................................................7
3.2 Importance of team-working.................................................................................................7
3.3 Review effectiveness.............................................................................................................8
LO 4.................................................................................................................................................8
4.1 Important factors involve in planning and motivating assessment of work performance....8
4.2 Plan and deliver assessment of development needs..............................................................9
4.3 Success of assessment process .............................................................................................9
CONCLUSION..............................................................................................................................10
REFERENCES..............................................................................................................................11

INTRODUCTION
Working and leading with people is the important aspect that assists to accomplish goals
and objectives in systematic aspect. In this regard, management play very important role for
recruiting, selecting, training and many other activities in the business unit. It includes process in
which the business can operate their functions to determines successful results (Cameron, Lart,
Bostock and Coomber, 2014).. In this context, present report is based on United Parcel Service
(UPS) which is UK company and provide services of parcel courier. Recently, the company
facing many issues and problems so that report discuss to make solution for those problems. In
order to focus on the company, present report covers documentation of new member to select
them in business. Furthermore, it involves legal, regulatory and ethical consideration that require
for new member in the business. Moreover, it determines skills and attributes that are needed for
effective leadership in the business. In addition to this, it determines comparison of different
leadership styles in the various situations. At last, report focuses on importance of team-working
to accomplish goals and objectives of the business.
TASK 1
LO 1
1.1 Documentation for selection process in UPS
Recently at UPS, there are more than 20 employees working who have high standards
towards the work. In this regard, now the company need to recruit sales manager who can
support to the goals and objectives in systematic manner. They are also possessed quality to
enhance their skills and abilities at workplace. However, the company need to recruit new sales
manager who require following skills and abilities as per the business environment:
Job description
Title: Sales manager
Type: Full-time working
Department: Sales department
Location: London, UK
Job description: In UPS company sales manager require key position for interfacing with
customers and staff members to match the requirement.
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Key responsibilities
 Working and guidance for new employees and enhance base of customers that create
more sales.
 Maintain long tern relationship with creating contact to make large customer base.
 Learning experience to enhance parcel services in different areas of the world.
 Assess trends for potential growth and dynamics environment.
Skills:
 Excellent persuasion ability and skills for build strong relationship.
 Ability to work without anyone help.
 Attitude that needed for solving work based problems.
Experience and qualifications:
 Experience in sales
 Diploma in marketing
 Recording sales targets and tracking for further use
Person specification
Post: Sales manager
Department: Sales department
Attributes Essentials Desirable
Qualifications Sales manager needed degree
of marketing in master and
diploma.
Experience of sales and
marketing.
Skills and knowledge Effective communication skills
(Cameron, Lart, Bostock and
Coomber, 2014).
Proper database require
resolving conflict and queries
among customers.
1.2 Impact of legal, regulatory and ethical consideration
In order to work in the significant manner, UPS company require following act at
workplace:
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Employment protection act 1978: In this act contract of employment determines that
assists to gather several elements such as parties name, work working hours, date of joining, job
title, etc. It assists to maintain effective results and impact positively in recruitment and selection
process (MacKian and Simons, 2013).
Sex discrimination act 1975: This act assists to define reducing discriminate men and
women in employment term. In this act, UPS require following all rules and regulations
regarding discrimination. Hence, offering equal terms and conditions needed in the selection
process. It impacts positively on male and female to work in significant manner (Melville,
Campbell and Jones, 2016).
Race relation act 1976: In this act, discrimination need to be reduce on the ground of
colour, nationality, religion, etc. Therefore, UPS company need to provide several benefits
among men and women as per the terms and conditions.
1.3 Part in the selection process
With respect to develop effective results, there are several aspects in which part taken in
the selection process:
Short listing of candidates
 In UPS, manager need to ensure effective functioning and outcomes through filled job
vacancy. In this aspect, they need to advertised for require job description and person
specification.
 Create short list of candidates to move further in the interview.
 In different areas, the chosen business need to appoint member for parcel services.
Interview
In the interview section of employees, I had taken part to accomplish desired results in
the business. With this regard, I am able to asks background information and some important
knowledge to accomplish the desired results in the business. On the basis of personal interview, I
had identified their sense of humorous and position which is vacant in the business.
Selection of the candidates
In this manner, I had taken part to select the right candidate in the business. In this
consideration, on the basis of my own judgement candidates are selected. Therefore, it will be
useful perspective to fill vacant post.
Placement
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In respect to attain creative results, placement is also method that implemented as the
induction programs. In this manner, I had made a program in which interaction of various
candidates has been applied at workplace. It is also helpful perspective to attain aims and
objectives in the UPS.
1.4 Own contribution for the selection process in business
In order to accomplish the goals and objectives, there are several aspects in which I took
part in effective manner. With this aspect, I take short list of the employees and their interview
program regarding organisation knowledge and its operations. In addition to this, I also take part
in sharing information to fill form of job applicant in UPS company. Therefore, it assists to
develop effective functioning in the business environment.
In addition to this, I have also taken part in selection process to accomplish desired
results in the UPS. In this way, I had taken an interview program through selection of candidates
will be done in systematic manner. Further, in induction program I also prepared interaction
among the members to attain desired results.
LO 2
2.1 Skills and attributes for leadership
In respect to make effective functions and operations there are various elements in which
skills and attributes needed to develop results so that goals and objectives will be accomplish.
With this regard, manager and leader require several kinds of skills that assists to meet goals and
objectives:
 Manager: Manager of the chosen organisation requires implement contingency theory
that assists to meet with effective results at workplace. In particular situation, there are
different kinds of methods exists in which appropriate action will be made that are based
on the current situation. Hence, manager of the chosen business require to implement
problem solving skills so that difficulties will be solved in systematic aspect (Cameron,
Lart, Bostock and Coomber, 2014). In addition to this, they also require take part in
respect to ascertain more effective results and goals that helps to cater more effective
information at workplace. Different people possess creative ideas and opinion towards
the goals and objectives. Hence, the organisation able to undertake the best practices in
business.
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 Leader: Leader of UPS need to implement behavioural theory through they can state that
leaders will prepare not born. With this regard, creative education and performances will
help to ascertain effective functioning at workplace. In this way, new ideas assists to take
important decisions at workplace for accomplish the goals and objectives. Further, it is
also beneficial to understand situation and development program that enhance skills and
performances of the business unit (MacKian and Simons, 2013).
Leadership traits and transactional leadership roles:
 Communication: In this way, leader need to make their proper communication with all
member of team to attain desired results in systematic manner. Therefore, they are able to
deliver creativity at workplace.
 Interpersonal: In UPS, this trait is useful to deal with different activities that assists to
make proper judgement with communication as well. Therefore, leader of the chosen
business could perform their several functions and operations in systematic manner.
 Problem solving: Another skill contribute to solve issue and problem in UPS to deal
with several perspectives. Therefore, leader able to deal with different activities which
essentially need to maintain.
 Negotiation: Negotiation is also useful element that assists to perform tasks in UPS. In
this manner, aims and objectives will be achieved in systematic manner. Negotiation
activities are useful to done creativity in the business.
 Management and decision making skills: Leaders are also requires decision making
and management skills to fulfil particular tasks at workplace. It will assist to focus on the
aims and objectives of the company.
2.2 Difference between leadership and management
Management includes different element such as discipline, outcomes, developing results,
etc. On the other hand, leadership possess quality in which people will influence through
objectives and goals that are carries to make proper attention towards work. In this aspect,
following are certain differences will be ascertain at workplace:
Basis Leadership skills Management skills
Meaning These types of skills defines as
the enhancement of the
However, management skills
defines ans demonstrate art in
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performance through leading
various people.
which several things done in
systematic manner (Cameron,
Lart, Bostock and Coomber,
2014)..
Basis Leadership skills based on the
trust and it also influences to
the work performances of the
UPS.
These types of skills also
develop outcomes through
control activities and increase
productivity at workplace.
Working for These types of skills
determines and working to
understand positive results at
workplace that are based on
the results and performances
(Cameron, Lart, Bostock and
Coomber, 2014).
These skills assists to focus on
the management activities that
enhances revenue and
profitability in systematic
manner.
2.3 Compare different leadership styles in different situations
In respect to develop effective performances and outcomes, there are different kinds of
leadership styles exists in UPS. Therefore, it helps to accomplish goals and objectives in creative
manner.
Autocratic leadership style: This kind of leadership style assists to concentrate on the
guidelines towards business goals and objectives. In this regard, leaders possess authority and
responsibilities to make decisions for business operations and functions of UPS. Without
consulting team members, leader of the chosen business can make decisions towards the goals
and objectives. Therefore, it is the best strategy to accomplish goals and objectives. However,
leader not take participation of their employees in this kind of leadership style. For instance,
assessment of the product demand in the market (MacKian and Simons, 2013).
Democratic leadership style: This type of leadership style involves subordinates to
make decisions in systematic manner. In this aspect, final responsibilities considered of team
leader that assists to develop effective functioning at workplace. For instance, UPS wants to
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introduce their new outlet so that they have to take participation of employees and ascertain
effective results at workplace. In this regard, members also motivates through different aspects
for attaining more profits and revenue at workplace. It is the best way to enhance profits and
revenue at workplace (Cameron, Lart, Bostock and Coomber, 2014)..
2.4 Ways to motivate staff
In UPS, there are several activities exist that create effective results and outcomes for
ascertain more profits. Further, managerial has different ways to motivate their staff members
through implement theories:
 Maslow's theory: According to this theory, motivation is the major element that assists
to make creative results with implementing high efforts at workplace. In this regard, UPS
will create satisfaction level of their employees as per their needs and requirement.
Psychological needs are important elements that assists to make effective functions at
workplace. In addition to fulfil these needs, the organisation can also provide safety,
esteem and many other types of needs. It is the best way to motivate people of the
organisation.
 Herzberg two factor theory: These types of needs determines by major two elements
such as hygiene and motivator factors. With this aspect, hygiene factors assists to
motivate UPS members to provide proper payment, implement policies, fringe benefits,
working conditions, etc. Along with this in motivator elements includes recognition,
achievement, growth, etc. that helps to accomplish goals and objectives.
TASK 2
LO 3
3.1 Benefits of team-working and review effectiveness
In respect to work in the team, at workplace efficiencies and ability will be improves to
focus on the issues and problems. In order to take mutual support, there are several benefits to
the organisation to develop there effective performances. At UPS, it consists following benefits:
 Mutual support: With the help of mutual support, several people has support to get high
assistance and encouragement in the work performance. In respect to take support, goals
and objectives will be accomplish in systematic manner. Therefore, it is the greater
element that make proper support to different people (MacKian and Simons, 2013).
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 Greater sense of achievement: In respect to considered collective responsibilities, UPS
has greater advantages to achieve their goals and objectives. It is the best way to develop
profitability in the business environment.
 High effectiveness: When several individual work together, they are determines their
support and efforts to share roles and responsibilities to solve issues and problems.
Hence, every member of the organisation can develop their functions and operations as
per their ability and interest as well.
 In respect to work in a team, all members need to maintain their coordination help to
increasing systematic work performances. In this way, all group members need to
understand each person role at workplace.
 Working relationship also increasing among group when they are work together. It is the
creative activity that assists to make proper functioning in the business environment.
3.2 Importance of team-working
In order to work in a team, there are different people take participation to solve issues and
problems that are take place. With the help of Belbin theory, group performances will be
develops in systematic manner in each person. There are different role models determines at
workplace that assists to accomplish effective results at workplace:
 Coordinator is a person who provide effective functions and operations in the business
unit. With this regard, people committed to accomplish desired results at workplace.
 Shaper is the another person who make support to all activities that assists to create
effective functioning in the business unit. They are taking responsibilities to accomplish
challenges.
 Monitor evaluator continuous assess outcomes and results to perform several tasks to
work in a team (Bush and Middlewood, 2013).
 Resources investigator sociable who take interest in UPS to communicate about work
among several members.
 Team workers also taking part to create support in whole team in successful aspect.
Therefore, the organisation can accomplish their goals and objectives in successful
aspect.
 Implementer also take part to accomplish their desired results in the business unit.
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 Completer take part to ascertain and complete activities that are important aspect for the
organisation.
 Specialist person taking their part in respect to work in special areas to enhance their
productivity (Cameron, Lart, Bostock and Coomber, 2014).
In respect to work in a group, Tuckman model has been applied which assists to
understand creativity in the group. In the selected business, following activities has been
performed to attain systematic results:
Group development: Group development consist important part in success of the business. In this
consideration, group consist same characteristics through following steps could be applied:
Forming: It is the first stage of group development. This stage represent time in which
group started and come together. On the basis of desire goals and objectives, it is determines
creative perspective at workplace.
Storming: It is the second stage in which competition and conflict considered in great
consideration. It is the stage where group members are feel confident to solve issues and
problems. It includes authority, rules and regulations that assists to solve problem within the
group.
Norming: In this step, when group has been formed cohesiveness will be develop in
systematic manner. In this consideration, morality brings that work together to attain systematic
activities.
Performing: At last stage, tasks and activities has been performed through desired
results could be attain in systematic manner.
3.3 Review effectiveness
In respect to work in significant manner, there are different ways exists that create
effectiveness in a team performance. They are as follows:
 Forming right team: In order to create effective team, proper selection needed of
different people to work in significant manner (Anderson, 2017). In this aspect, good
team members pursue capabilities to work in a team at UPS. Hence, qualified people
require framing group for accomplish tasks.
 Provide direction in a team: In respect to make effective team, productivity of the team
enhances in systematic manner. Hence, right direction also provided that helps to create
support among team members.
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