Business Case Report: Security Analysis of CRM Implementation

This report provides a comprehensive analysis of the security aspects associated with implementing a SalesforceIQ CRM solution for Trusty Carpets. It addresses critical security issues related to data, application software, systems, networks, and physical facilities, presenting potential threats and corresponding protection mechanisms. The report is written for a business audience, focusing on how to safeguard sensitive information and ensure the integrity of the CRM system. It outlines the importance of security in the context of merging multiple business components, including Trusty Carpets, Metro Carpets, and Mike’s carpet installation business, and highlights how a unified CRM system can streamline operations and improve overall efficiency. The report also emphasizes the significance of protecting the business’s IT infrastructure, communication networks, and customer data, proposing a strategic approach to mitigate risks and ensure the long-term success of the CRM implementation. The report also discusses the business problem, proposed solution, and the case study background for the business.