Sallie Mae Application Portfolio Report

This report analyzes Sallie Mae's application portfolio, utilizing frameworks like the Strategic Grid and Venkatraman's five levels of IT-enabled business transformation. It categorizes Sallie Mae's applications (Eagle II guarantee system, Advanced call center routing system, etc.) based on their contribution to business objectives and identifies areas for improvement. The report assesses the business benefits and opportunities presented by each application, considering individual, functional, and organizational perspectives. A strategic information plan is proposed, suggesting enhancements to the Eagle II guarantee system and the Advanced call center routing system to improve productivity and differentiation. The report concludes by highlighting Sallie Mae's success in leveraging information systems for competitive advantage and recommends further focus on information technology to maintain its leadership position in the student loan industry.