Salon Management Report: Leadership and Management in Rush Hair Salons

This report provides a detailed analysis of leadership and management within the context of Rush Hair Salons. It begins by defining leadership and management, differentiating their functions, and exploring the roles of leaders and managers. The report then examines various organizational situations, including stable, slow-changing, and rapid-change scenarios, and discusses different leadership styles such as encouraging, instructive, and mutual working styles. Furthermore, it delves into the roles and functions of leaders and managers in response to situational circumstances, as well as the application of transformational and situational leadership theories. The report also covers operations management, its key approaches, and the roles of leaders and managers in this area. Finally, it highlights the significant business objectives of Rush Hair Salons and the impact of operations management on achieving these goals, including the factors influencing operations management and decision-making processes. The report concludes with a summary of the key findings and insights into effective salon management.

Running head: SALON MANAGEMENT
Salon Management
Name of the Student
Name of the University
Author Note

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Table of Contents
Introduction......................................................................................................................................3
LO1..................................................................................................................................................4
Introduction to Leadership and Management..................................................................................4
Leadership........................................................................................................................................4
Management....................................................................................................................................4
Functions of leaders and managers in the organization...................................................................5
Difference between leaders and managers......................................................................................7
LO2................................................................................................................................................10
Organizational situations in rush hair salons.................................................................................10
Stable situation...............................................................................................................................10
Slow toward moderate changing situation.....................................................................................10
Rapid change situation...................................................................................................................10
Leadership styles and its types......................................................................................................10
Encouraging leadership style.........................................................................................................11
Instructive leadership style............................................................................................................11
Mutual working leadership style...................................................................................................11
Roles and functions of leaders and managers of rush hair salons with respect to situational
circumstances.................................................................................................................................12

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Theories towards the leadership approaches in rush hair salons...................................................12
Theory of transformation...............................................................................................................13
Approach of situational leadership and its strengths and weaknesses...........................................14
LO3................................................................................................................................................16
Operations management and its key approaches in rush hair salons.............................................16
Operations management’s major approaches in context to Rush Hair Salons are as follows:......16
Roles of leaders and managers in operations management...........................................................18
LO4................................................................................................................................................19
Significant objectives of business in rush hair salons...................................................................19
Operations management’s significance in attaining business objectives......................................20
Features influencing the operations management and decision making in rush hair salons.........21
Conclusion.....................................................................................................................................23
References......................................................................................................................................25

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Introduction
This assignment explains the role of leaders and managers in the company. This helps the
organization to improve the efficiency of the production and develop the products of high
quality. The role of leader and manager in any organization is very imperative. Both are required
in the company to fulfill all the organizational goals. This assignment shows the study of Rush
Hair Salon, UK. There are different responsibilities of managers and leaders in the organization.
Both should works together for the welfare of the company.
Rush Hair Salons is an international organization which is notorious for its beauty
products as well as hair styling. It is one of the top hair styling and beauty care shop in United
Kingdom. Rush Hair Salons has many shops all across the London and south east regions1. The
main objective of Rush Hair Salon is their customer satisfaction and fulfillment of their
demands.
1 Barber, Kristen. "“Men Wanted” Heterosexual Aesthetic Labor in the Masculinization of the
Hair Salon." Gender & society 30.4 (2016): 618-642.

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LO1
In this section, characteristics and roles of leader and manager of the organization are
explained. The leaders and managers of the Rush Hair Salons play a very imperative role in the
growth and development of the organization.
Introduction to Leadership and Management
Leadership
Leadership is defined as a knack of manipulating the behavior of humans to facilitate the
mission in the way that a leader desires. The leaders of the Rush Hair Salons takes care that the
employees work in the manner which they want to fulfill the objectives. Leadership is also
defined as the practical skill encircling the capabilities of the company to guide different teams
of the entire organization
Management
Management is defined as the direction of a business, company, or an organization. The
objective of the management is to study about organizational leadership and social organization.
Every organization comprises of managers at different levels to manage everything in the
company. Management includes the dexterity of the efforts of the company’s employees and
volunteers to fulfill all the organization’s goals2.
2 Black, Alistair, and Dave Muddiman. The early information society: Information management
in Britain before the computer. Routledge, 2016.

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Functions of leaders and managers in the organization
There are various different types of functions and roles played by the managers and leaders in the
organization. They are as follows:
Planning
The most imperative function of the managers of Rush Hair Salons is to set up plans and
strategies to fulfill all the goals of their company. There are different strategies prepared by the
managers to attract more customers to their salons and satisfy all the needs of their customers.
The role of leaders is to communicate all the plans and strategies set up by the managers to the
staff members of the salons.
Organizing
It is the responsibility of the manager of Rush Hair Salons to exploit and organize all the
possessions of the company in the efficient way, whereas the role of leader is to allocate all the
resources of the company effectively.
Staffing
It is the one of the most fundamental function of the managers and leaders of the
company. It is their responsibilities to get best from the new recruited employees and motivates
them to do their works according to their skills and abilities. The HRM of the Rush Hair Salons
appoints best employees for their organization, and thus it is the responsibilities of leaders and
managers to make them work best3.
3 Chen, Zhijun, Jing Zhu, and Mingjian Zhou. "How does a servant leader fuel the service fire? A
multilevel model of servant leadership, individual self identity, group competition climate, and
customer service performance." Journal of Applied Psychology100.2 (2015): 511.

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Directing
The managers of the Rush Hair Salons directs the tasks which are to be performed by the
personnel to the leaders, and then the leaders of the salons creates different teams and assigns
them different tasks set up by the managers.
Controlling
The implementation of the plans and strategies by the leaders of Rush Hair Salons are
scrutinized and controlled by the managers of the company, while the leaders of the company
controls and guide the employees to get desired outcomes from them.
Mint berg’s management roles
There are various different types of Leadership Roles that are followed in an organization
by the leaders. According to Mint berg, there are there are three different groups of Leadership
roles they are as follows:
Interpersonal roles
This category of leadership comprises of different types of roles4. They are:
 Leader
 Liaison
 Figurehead
Informational roles
4 Wirtz, Jochen, and Christopher Lovelock. "Service Pricing and Revenue
Management." SERVICES MARKETING: People Technology Strategy. 2016. 194-235.

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In informational roles, processing information of the organization is involved. It includes
roles such as:
 Spokesperson
 Monitor
 Disseminator
Decisional roles
This category includes leadership roles such as:
 Negotiator
 Entrepreneur
 Disturbance Handler
 Resource Allocator
Difference between leaders and managers
There are various types of differences in the roles of leaders and managers in the
organization. Although there is a difference in the functions of the leaders and managers, often
their roles are deemed as compatible. It is the duty of the managers of the company to set up the
aims for the personnel as per the mission and vision of the company, whereas the role of leaders
in the company is to explain those visions and missions to the human resources5.
The difference between leaders and managers are as follows:
 Managers set up the objectives in the company, where as leaders influence that
objectives that are set up by the managers.
5 DiVietro, Susan, et al. "Screening at hair salons: The feasibility of using community resources
to screen for intimate partner violence." Journal of trauma and acute care surgery 80.2 (2016):
223-228.

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 Managers are responsible for giving instructions to the groups while leaders show
directions to their respective teams.
 Managers of the organization develop the plans and policies in the company and
converse those policies to the leaders where as leaders ensure that the workers work
according to that plans and policies6.
 The main focus of managers is on the things where as the main focus of the leaders is on
the people of the organization.
 It is the responsibility of the managers to instruct the work to the personnel, where as it
is the duty of leaders to motivate the human resources to work.
Topic: Salon Management
Source:7
6 Yee, Rachel WY, Yujuan Guo, and Andy CL Yeung. "Being close or being happy? The relative
impact of work relationship and job satisfaction on service quality." International Journal of
Production Economics 169 (2015): 391-400.

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The roles of leaders and managers in Rush Hair Salons are very specific. The managers
of the Rush Hair Salons manage and motivate their team of stylists, and the staff members of hair
salons. To manage a team is a very challenging task as the managers has to deal with different
types of personalities. The managers and leaders of the company ensures that every employee of
the company gets proper training required for the job and fulfill all the organization’s goals
effectively. They also generates standard for the good service provided to the customers, and also
make sure that all the members of the hairdressing team offers flattering refreshments to their
consumers.
7 Doucette, Ann M. "Addressing Inequality and Poverty: An Evaluation of Community
Empowerment in Jordan." POVERTY, INEQUALITY, AND EVALUATION (2015): 73.

10SALON MANAGEMENT
LO2
Organizational situations in rush hair salons
There are three types of probable Organizational Situations in the company. They are as follows:
Stable situation
In this type of organizational situation, the management committee of the corporation
keeps everything stable in the tactics and policies of the company until there is a high
requirement for the change.
Slow toward moderate changing situation
Rush Hair Salons usually implies this type of situational changes in the corporation in
order to expand the growth rate of development in the company. The leaders and mangers take
on the responsibilities of developing new strategies as per the requirement in the company8.
Rapid change situation
In rapid change situation the managers and leaders uses their emergency tactics for
development of the corporation at an effectively high speed so as to match the competition and
get beyond the competitors in the market of the UK.
Leadership styles and its types
8 Guo, Jing, Hao Zhang, and Yijun Zong. "Leadership Development and Career
Planning." Academic Library Development and Administration in China (2016): 264.

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Leadership style is defined as the manner that is used by the leader of an organization to
motivate employees, implement plans, providing directions to personnel, etc. The path goal
theory is used to understand the kinds of different techniques of leadership. According to the
theory, there are four different leadership styles. They are as follows:
Encouraging leadership style
In this type of leadership style, the leaders of the company play a vital role in
encouraging and motivating their human resources in order to enhance the work interest of the
staff members.
Instructive leadership style
The staff members of the Rush Hair Salons are provided with proper agenda of doing
their daily work in a systematic way9. The workers are strictly instructed to follow the schedule
and guidelines prepared by the leaders of the company so that the development rate of the
corporation increases effectively.
Mutual working leadership style
This type of leadership style is followed in every successful organization. The managers
of the company discuss all their strategies and plans with the stakeholders of the company to
make effective decisions for the welfare of the company.
9 Emanuel, Ezekiel. Reinventing American health care: how the affordable care act will improve
our terribly complex, blatantly unjust, outrageously expensive, grossly inefficient, error prone
system. Public Affairs, 2014.