Comprehensive Report on Salon Management and Operational Strategies

This report provides a comprehensive overview of salon management, addressing various aspects crucial for operational success. It begins by identifying key factors influencing working relationships, teamwork, and productivity, such as cultural backgrounds, organizational culture, and established policies. The report then delves into resource management and stock control, highlighting methods like Just In Time, Economic Order Quantity, and batch control. Recruitment methods, particularly online recruitment, are discussed, alongside staffing costs and strategies for staff retention and motivation, including performance appraisal and salary growth. The importance of training, appraisals, development targets, and continuous staff development is emphasized. Furthermore, the report explores different job opportunities and roles within the spa environment, including support staff, service providers, and managerial positions. Finally, it outlines strategies for managing and organizing operational objectives for products and services, with a focus on skill development, technology utilization, and revenue enhancement. The report concludes by summarizing the key findings and emphasizing the interconnectedness of these elements in achieving effective salon management.

SALON MANAGEMENT

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Contents
Introduction...........................................................................................................................................1
Factors affecting working relationships, teamwork, productivity, communication methods and
problem resolution techniques...............................................................................................................1
Methods and procedures utilised for resource management and stock control......................................2
Recruitment methods and processes used in spas and the cost of staffing.............................................2
Methods for retaining and motivating staff, workplace planning and staffing requirement...................3
Training, appraisals, development targets and continuous staff development.......................................3
Different types of job/employment opportunities and roles in the Spa environment.............................4
Managing and organising the operational objectives for products and services.....................................4
Conclusion.............................................................................................................................................5
References.............................................................................................................................................5

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Introduction
Effective management has become necessary for the organisational growth irrespective of the
industry they are in. In the time when the salon and other types of beauty related industries
are at growth, there has been continuous increase in the numbers of players in the industry.
This has made it more necessary for the management of salon to understand the factors that
could have impact on the operations of the firm. In this regards procurement and stock
control plays a major role in this. Skills plays a major role in the success of the salons hence
effective recruitment processes and methods needs to be used along with methods of
retaining and motivating staffs (Garrow, 2010). In this regards the role of training, appraisals
and staff development is very much critical. This report discusses the factors that are having
influence on the different operational aspects within the salon. It also addresses the
recruitment methods and processes used in the spa along with the methods and procedures for
resource management and stock control. Training, appraisal, development targets and
continuous staff development procedures have been illustrated along with different types of
employment opportunities and roles. It also addresses the ways to manage and organise
operational objectives.
Factors affecting working relationships, teamwork, productivity, communication
methods and problem resolution techniques
Some of the factors that have impact on all these are:
 Cultural background of people: People are from different cultural backgrounds that
are working together in an organisation. This difference in the cultural background of
the people has impact on the way people are interacting with each other which
directly or indirectly has impact on the working relationships, teamwork, productivity,
communication methods and problem resolution techniques.
 Organisational culture: Apart from the individual cultures the organisational culture
also has impact on the different aspects of operations such as working relationships,
teamwork, productivity, communication methods and problem resolution techniques
(Bielański, et al. 2011). If the organisation has better team culture then they will be
able to make sure that the challenges related to working relationships, teamwork,
productivity, communication methods and problem resolution techniques can be
easily handled.

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 Policies: The rules and policies made by the salon plays a critical role in the
development of procedures which also has impact on the working relationships,
teamwork, productivity, communication methods and problem resolution techniques.
This is because these policies make an outline about the way in which people will
have to conduct themselves.
Methods and procedures utilised for resource management and stock control
Among the different types of methods and procedures for resource management and stock
control, the best for the salon management include:
 Just In Time (JIT): The major aim of the Salon managers is to reduce the cost of the
stock management and bring it to the minimum of levels. The items have to be
delivered in the time when they are needed and are utilised immediately
(Infoentrepreneur, 2019). However in this method a company need to make sure that
their suppliers can deliver whenever they demand.
 Economic Order Quantity: This is a standard formula utilised for reaching to a
balance among too less stock and holding too much stock. It might be a complex
calculation hence salon managers can use stock control software.
 Batch control: In this method the production of goods is managed in batches and it is
critical to have appropriate components numbers to meet all the needs till the next
batch is required (Bibu and Bitea, 2017).
Recruitment methods and processes used in spas and the cost of staffing
The method that will be used for recruitment will be online recruitment where they can ask
for the video presentation from the side of appliers and on the basis of this presentation they
can hire new people (Recruiter, 2019). By this method they will be able to post the job
requirements to large numbers of people and they can make the recruitment process faster
and efficient. The staffing cost is the cost involved by the company over the employees which
will be around $1000-1500 (O’Keefe, 2016).
Methods for retaining and motivating staff, workplace planning and staffing
requirement
Method for retaining and motivating staffs will be higher salary and higher salary growth. In
order to retain the staffs an effective performance appraisal mechanism needs to be used

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within the salon. Since there are not large amount of opportunities available with the
employees working within the firm hence effective appraisal system is necessary for the
retaining and motivating staffs (Tabacchi, 2010).
For workforce planning company needs to take the use of data management tools that are
capable of predicting the future of the company. Forecasting the trends for the coming years
can be done with the help of data analytics for the next 3-5 years. This can be an effective
method for finding out the staffing requirements as well.
Training, appraisals, development targets and continuous staff development
Training: It is essential that a salon gives a proper training to all their staffs on the regular
basis. This is critical for ensuring they remain skilful and as per the changing need of the
industry and the company. Communicational training along with the cultural training is
essential so that they do not fail in managing the ethics.
Appraisals: For appraisal salon need to install performance management system that must be
designed according to the policies made by the company and there must be active
involvement of the staffs in the development of the performance management system
(Wisnom, 2019).
Development targets and continuous staff development: For this company needs to design
continuous development mechanism where there must be active utilisation of data as the data
will be helpful in understanding the skill gap about all the employees and on the basis of
which they will be able design future development strategies and they will be able achieve
the performance that they expect. The development targets also needs to be set by consulting
all the staffs so that it remains reasonable and they do not get unreachable and at the same it
must be able to fulfil the need of the industry (Ellis, 2010). Training needs to be provide in
every 3 months so as to ensure that staffs remains updated about the changes in the industry
and they need to be ready for the trends in the industry.
Different types of job/employment opportunities and roles in the Spa environment
There are different types of job/employment opportunities and roles in the spa environment.
Some of the Job roles are:

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 Support and Entry level positions: There are people that are required in the entry level
and support position and these jobs roles have great opportunities as it allows the
companies to improve the customer experience at the first position. The job roles for
this position are reception, retail sales clerk, reservationist, and locker room attendants
(Brown, 2019).
 Service providers: There are opportunities in the service provider position like
esthetician or massage therapist and nail technician. There are also opportunities such
as fitness instructors and personal trainers.
 Managerial position: There are opportunities related to managerial position like
assistant spa director, retail manager, spa director etc. They have the role to manage
the overall operations at the Spa.
There are some additional professional services that are required in this setting. These
include:
 Medical staffs: Since there are some medical conditions with the people that visits the
spa and for them it is critical that spas have medical staffs that could assist them in
dealing with these people in an appropriate manner (O’Connor, 2010).
 Acupressure experts: In some spas there is also the opportunity of acupressure expert
as it is also the demand of the people these days.
Managing and organising the operational objectives for products and services
In order to manage and organise the operational objectives for services and products of the
Spa, a company needs to design the skill development plan that ensures that all the employees
are able to deal with the challenges that is confronting the industry and at the same time
providing the best solutions to the problems. There must be utilisation of technology that
could ensure that there are no operational flaws and most of the operations are done
according to the data (Rasid and Azman, 2013).
For improving the working process and increasing the revenue skill improvement is
necessary. Since it is the service industry where the type of service being provided to the
customers plays a critical role in increasing the sales which will enhance the revenue hence it
needs to be designed checking the trend in the industry and must be unique.

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Conclusion
From the above based report it can be concluded that Cultural background of people,
Organisational culture and Policies are the three major factors that is having influence on the
operations of the company. Just In Time, Economic Order Quantity and Batch control are the
three methods for stock control and resource management. For recruitment online method can
be highly effective and effective appraisal program will allow the company to make sure that
they can retain and motivate staffs. Company needs to take use of advanced technologies,
performance appraisal mechanism and regular training as a method for improving the staff
skills. Support and entry level positions, service providers, managerial position, medical
staffs and acupressure experts are some of the job roles and opportunities in the spa business.

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References
Bibu, N.A. and Bitea, C., 2017. The Management Of Wellness Services. Case Study Ice Dyp
Resort And Spa 4. Annals of Faculty of Economics, 1(1), pp.749-756.
Bielański, M., Saari, S., Wilkońska, A., Tuominen, T., Mora, I., Binder, D., Kendale, D.,
Thacker, H., Pluszyńska, A. and Adamski, P., 2011. Challenges for the European spa
management. Results of the ILIS Project. Polish Journal of Sport and Tourism, 18(2),
pp.160-165.
Brown, A. 2019. What's It Like To Work At A Spa?. [online] Available at:
https://www.tripsavvy.com/working-at-a-spa-3089725. [Accessed on 8th October 2019]
Ellis, P., 2010. Spa marketing. Understanding the Global Spa Industry, p.258.
Garrow, J., 2010. Spa industry benchmarking. Understanding the global spa industry, p.53.
Infoentrepreneur, 2019. Stock control and inventory. [online] Available at:
https://www.infoentrepreneurs.org/en/guides/stock-control-and-inventory/. [Accessed on 8th
October 2019]
O’Connor, S., 2010. Spa design, development and construction. Understanding the Global
Spa Industry, p.130.
O’Keefe, D. 2016. Costing your labor - The importance of accurate staffing costs. Costing
your labor - The importance of accurate staffing costs. [online] Available at:
https://www.solarwindsmsp.com/blog/msp-costs. [Accessed on 8th October 2019]
Rasid, S. and Azman, I., 2013. Spa and wellness industry challenges: The perspectives of
industry provider. Hospitality and Tourism: Synergizing Creativity and Innovation in
Research, p.423.
Recruiter, 2019. Articles and News on Recruitment Methods. [online] Available at:
https://www.recruiter.com/recruitment-methods.html. [Accessed on 8th October 2019]
Tabacchi, M.H., 2010. Current research and events in the spa industry. Cornell Hospitality
Quarterly, 51(1), pp.102-117.
Wisnom, M.S., 2019. Spa Management: An Introduction. Pearson Education India.

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