Salon Excellence: Workplace Standards, Client Care & Treatment Skills

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Added on 2024/07/01

AI Summary

This assignment provides a detailed overview of essential salon workplace practices, focusing on maintaining standards, ensuring client care, and developing necessary treatment skills. It covers personal presentation and hygiene, waste disposal methods, and emergency procedures within a salon setting. The assignment emphasizes effective communication techniques, including verbal, written, and non-verbal methods, to build rapport with clients and understand their needs. It also addresses the importance of consultation techniques, respecting personal space, and providing clear recommendations to clients. Furthermore, the assignment delves into legal aspects such as the Data Protection Act and the significance of client feedback for service improvement. Practical aspects of facial and waxing treatments are discussed, including preparation, consultation, skin analysis, product selection, and client positioning. The importance of maintaining treatment records and adhering to safety and hygiene standards is also highlighted to ensure client satisfaction and long-term business success. Desklib offers this assignment and many more to aid students in their studies.

Outcome 1
Q. Personal presentation, conduct and hygiene is important while maintain the workplace
environment at the salon because it presents the identity of a person and allows the health
and safety to be followed adequately that will prevent chances of cross-infection or any
source that can hamper the health of an individual.
r. It is essential that the user of services at the salon should have a specified and safe p[lace
to keep their belongings safely that will ensure trust and safety to them. the most
appropriate places to keep the belongings of the client while the treatment is on-going is
the locker or the treatment room where the client has easy access and command of their
belongings.
v. The waste disposal should be done in a manner that the contaminated waste such as
needles, wax strips, pads etc. should be thrown in separate bins and cotton swabs, wool,
cloth, cosmetic products and general waste like client hairs etc. should be disposed in
separate bin.
Outcome 2
d. The three main emergency personals can be named for salon purpose mainly that
includes the fire-fighters, police and medical professionals. These professionals can be called
in case of an emergency and are named as under.
e. Different procedures are utilized at the salon for ensuring health and safety that includes
fire extinguishers, fire exit, important phone numbers, safety in case of medical emergency
includes healthcare professionals and vicinity to the hospital and community centres.
i. Under the regulation of RIDDOR is essential to report any incident that happens at the
workplace due to any possible hazard. This is essential as per law so that strict actions can
be taken and future working can be safeguarded. Recording of incident at the salon can be
done by using proper documentation and softwares to keep client information and use of
CCTV surveillance systems.
Outcome 1 client needs
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d. The three main communication methods used in the workplace environment to deal with
client involves verbal communication that will ensure face to face or telephonic
conversation, written communication as text messages and emails, and non-verbal
communication showing gestures that helps build the rapport with the client.
e. The consultation techniques used are to maintain health and safety, adjust chairs and
clean environment, ease of access and free movement, proper lighting refreshment and
friendly environment, completion of all records, consulting for better treatment and
outcomes, knowledge of salon pricing, background aids and with visual aids is essential.
f. Effective communication will help identify the needs of client as communication will help
in formation of a good rapport with the client and client will willingly discuss the
requirement and demands she has from the treatments and her beauty options that will
allow the service provider to understand effectively what sources and treatments should be
provided as per the client’s requirements.
g. Personal space is defined as the surrounding space of an individual that is not to be
violated and some people may feel uncomfortable if anyone hinder their personal space or
tries to stand close to them avoiding their personal space.
h. Proving clear recommendation and advice to the client is important to achieve patient’s
trust and maintain long term relationships with the client. Clear recommendation also
increases chances of client using branded and quality products that increases their
satisfaction level for the treatment provided.
Outcome 2
f. The Data Protection Act, 1998 states that the client’s information should be kept
confidential and cannot be shared with anyone other than client without the permission of
the client. It is against the rules to share the information of client personal data and
treatment information without the authorization from client himself.
g. Using appropriate communication techniques in a salon increases the trust and
understanding between the service provider and the client and increases the chances of
retail opportunities as the new products and services can be communicated well and bought
by the cleints if the rapport is formed with effective use of communication.
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h. Client feedback and responding is very essential process and should be taken in
consideration as it will allow the institute to improve the services and areas where more
efforts are required, it also allows to identify the risks and loops where improvement and
strategic planning is required to achieve better and quality services.
i. To refer and assist client complaint in salon one should stay calm and listen carefully,
provide assurance her complaint will be processed, offer VIP appointment or refund in case,
be firm with new clients who complains unreasonably but avoid the blame culture, remain
positive and learn and work efficiently.
Outcome 1 Facial treatment
f. Before providing the treatment the person should prepare own self, client and the salon
environment as per the guidelines that says that the environment should be clean, calm
with soothing music lights and clean. Chair should be adjusted and client should be seated
comfortably, use clean and disposable towels and cotton for every client, use hygienic ways
to apply the products with use of gloves and in wash hands properly before using the
contact treatment every time.
h. Use techniques like client requirements, client satisfaction,client expectation and
aftercare to achieve the treatment objectives that are improved skin condition,relaxation,
client needs and suitability and realistic demands. The consultation technique helps us to
identifycorrect treatment objective to present the best treatment.
i. Detailed skin analysis helps us to have through knowledge of skin type, cellular and tissue
structure, it helps in choosing best products and treatments for the appropriate skin type
and using adequate amount of moisture and recommendations to provide better treatment
and therapy.
j. The type of products used, equipment and treatment recommendations are made on
basis of the factors identified in the detailed skin analysis that suits the skin type by not
being allergic to the skin or being too raw that does not cause any effect. The effects and
benefits of the treatment analysed appropriately that adapts and modifies according to the
client demands and requirements.
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Outcome 2
h. Service provider should communicate in a polite, tactful manner using different
communication techniques. One should make sure to not violate the personal space of the
client making the rapport with the client and following all rules of professionalism. Different
methods of communication will suit the client needs and calm the client if nervous. The
main aim should be to achieve client expectations under the professional methods of
communication and treatment that will allow one to behave in most appropriate manner.
j. It is important to position the client and own self appropriately to be able to work
effectively. Client should be positioned in supine potion so as we can work on the area that
is visible to us properly with ample light source to illuminate. We should also find
appropriate posture to reduce any strain or any handling or musculoskeletal problems due
to wrong use of posture while working. During facial treatment client should be positioned
in supine position on a bed and a stool or proper posture is used to work on the facial
elements.
k.When positioning or providing facial care treatment it is important for us to use or select
best products that will suit the clients skin that will be analysed and sorted after detailed
skin analysis of the client’s skin. It allows us to know about the texture and cellular structure
of client’s skin and products and equipment to be used as per the requirement of the skin.
The drying products cannot be used on a dry and dull skin in same way equipment such as
different beauty tools should be used after analysing the structure of skin.
l. The treatment type can be adapted as per requirement by first analysing the type pf skin
before giving the treatment. By looking and touching at the skin we can prepare and modify
the treatment as per needs. The skin type can be rough, smooth, oily, dull and glossy as per
the usage of products and care at home a person takes on this basis the treatment options
can be adapted and modified diversely.
n. Satisfaction is important factor for any industry and even beauty care salon to flourish.
Customer satisfaction should be tracked properly and treatment should be provided to
achieve maximum customer satisfaction to create a rapport with the client and provide
them trust and publicize by their means as making them brand ambassadors. Customer
support is best to achieve long term business and rapport with the clients.
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o. Treatment records is referred to the data that is maintained by employees and service
provided to ensure what all past treatments are provided and what all new treatments are
required and completed for a client. These records are important to be maintained as per
legal implication of data confidentiality and record keeping and maintaining proper
guidelines to maintain customer support and satisfaction for the services.
Remove hair using waxing technique
Outcome 1
f. For preparing for waxing treatment one should arrange all the equipment with care wax
heater should be used carefully and prepared. Client should be seated in comfortable
position and skin should be cleaned properly before waxing. The applying instruments
should be sterilized after every used and used carefully on proper temperature that is skin
friendly. The surrounding should be kept clean and hygienic and away from any
contamination.
h. Use proper consultation technique to consult client for waxing hair removal treatment.
Proper consent should be informed and achieved from client and for minors the consent of
their guardians should be taken. Recognize any contraindications and act accordingly. Adapt
the service and account that match client’s demands.
j. To choose the right waxing product and tools the skin type of an individual should be
analysed and by analysing it means the texture and structure of hair and skin of client is
studied by detail examination. After examination proper products such as oil wax for some
skin should be selected to wax the unwanted hairs. Water and lipid content of the skin will
also determine the kind of wax used for process.
Outcomes 2
To be able to provide waxing treatment
h. Always meeting the client use a smile, non-verbal communication methods and greetings.
Promote yourself and gain client’s confidence to establish professional relationship. This will
also promote service and treatments for the client. Try and access the need of the client and
demands and requirements of client. Proper communication will help in formation of proper
professional behaviour.
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j. The treatment room should be nicely lit and clean and hygienic that will prevent any cross
contamination of source of infection. Client should be well seated with loose clothing and
should be asked to remove any tight clothing. Our position should be convenient so as to
maintain our good posture and be able to see the treatment area properly without much
effort.
k. To suit particular skin type specific product as per the skin type of individual is used. The
products like different wax for hair removal should be used. For normal, oily and dry skin
different products should be used thou the procedure for waxing will be used as same for all
skin type. The use of proper products as per the skin type will prevent and reduce chances
of allergic reactions and risk towards adverse reactions.
n. Completing the waxing treatment to satisfactory level involves production of services that
can match the demands of the customer and produce their satisfaction. Completing the
treatment as per customer satisfaction allows the services to be adequate and customer
long term rapport with the salon.
o. Using proper software and record keeping process allows the employees to keep proper
treatment records that helps them to maintain the record that what treatment the client
has gone through and what more is available and suitable for the client’s requiremnts. This
also helps in referral purpose to be reviewed in next appointments to avoid any adverse
risks and reactions of using wrong products.
Outcome 1
To be able to prepare for eyelash and eyebrow treatment
h. Different consultation techniques for eyebrow and eyelash treatment will include through
observation, behave in professional manner, provide good and adequate treatment
recommendations for the treatment and consult the client to use quality products for long
lasting effects of the treatment. All these methods can be implemented by use of proper
communication and interaction techniques.
j. Carrying out the tests prior to treatment is very important because it will create proper
plan for implementation of best treatment for client’s requirements. Tests to be done
include various detail analysis of hair type and skin type before process is done. The results
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produced should be recorded accurately as it is essential for record keeping and analysing
and evaluating the results for use in treatment adaptation and selection for the client.
l. The products used in eyebrow and eyelash treatment are done to enhance the shape and
density and size of the elements to enhance the look. It can also use make up products and
wax creams for removal of excess hairs. These products and tools should be used
appropriately as per the skin type and the products are used near to eye that is one of most
delicate part of human sense so careful use of products should be used.
n. A patch or sensitivity test is carried out before 48 hours of the eyebrow or eyelash
treatment. A small patch of product to be used should be applied on elbow to check the
reaction and any allergies towards it. Any redness, swelling or allergic reaction should be
reported and products should be used after such test only. In applying eyelash extension
glue is used that product should be tested before use on eyelashes.
o. Facial characteristics of an individual should be analysed before providing eyelash or
eyebrow treatment as it shapes and affects the character of facial features of an individual.
Applying the treatment without analysing the facial features will provide unevenness and
weird looks due to inappropriate match of treatment to the face type and features.
Outcome 2 be able to provide eyebrow and eyelash treatment
h. To communicate well we should be polite, enthusiastic and use non-verbal methods as
smile and gestures that are friendly. Have positive attitude towards client that assures trust
and comfort to the client. Good and comfortable language should be used and avoid slangs
and inappropriate languages. Being professional includes being on time, presentable
appearance and organized way to approach client.
j. Service provider should be positioned properly so they do not cause harm or injury to
themselves while treatment and even not to the client and able to perform the services with
ease. Inappropriate position will cause strains and invisibility to areas that require
treatment. Client should be positioned in comfortable position and correctly that can ensure
proper working area for therapist.
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k. Use of proper product and equipment for client demands is essential as using darker
shades for fair client can give weird look and tint to her complexion. So proper products
should be used as per skin type and complexion of the client to ensure best services.
i. Treatment can be adapted as per client demands as- mixing tints and shades of eyelash
and colours, using eyelash extensions with different size and density, shaping eyebrows as
per clients face and shape.
p. Services should be provided as to achieve client satisfaction as it will help in gaining client
trust and faith in our skills and produce long term rapport with the client. Failure in doing so
will fail the service process and quality of the services provided. Word of mouth publicity is
also possible if customers are satisfied with the services.
q. The client records should include patient data, treatment records, type of skin and face
type in such treatment and past and present treatments applied. Proper records will help in
future use and avoid unnecessary waiting time for next appointment too.
Outcome 1 be able to prepare for manicure treatment
f. It is important to be presentable and maintain hygiene in the salon to promote better
services. Follow health and safety to provide any services. Wear smart clothes and light
makeup to look good. The work area should be set up prior to client’s arrival and equipment
to be used should be set up before.
h. Different consultation techniques includes the use of methods such as interviews,
questionnaire, visual aids and manual consultations and other methods such as
communication methods of using verbal and non-verbal techniques.
i. Knowledge of skin and nail structure and cellular component tis essential before carrying
out manicure or skin treatment. This allows us to ensure what kind of treatments can be
done to client requirements and what effects can be brought. It also helps to know the
brittleness of nails and use of extensions and hardeners to be done or not.
J. Use of product depends on type of nails and skin of the client that will ensure no adverse
reactions to them.
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Outcome 2 be able to provide manicure treatment
h. To communicate in professional manner use polite and friendly approach and use
presentable manner.
J. Proper position will help therapist to provide better therapy and client to be comfortable
daring he treatment.
k. Using proper products will reduce chances of any kind of reaction and allergies and
provide treatment that is best for client demands.
i. In manicure treatment adaptation of shape, colour, size of nails can be done as per client’s
demands.
o. Completing therapy to customer satisfaction will promote the sevices of salon and
produce long term relationship with client.
p. Records of what therapy provided and with time and date is important for managing
records and use in future referrals.
Outcome 1
To be able to prepare for pedicure
f. The pedicure machine, equipment should be prepared before client arrives, presentable
employee should be present to provide treatment and good communication and hygienic
environment should be used.
h. Consultation techniques includes questioning, manual consent, visual aids to understand
and choose services etc. that will help to select best treatment recommendations for client.
j. Selecting tools and products is as per skin type in pedicure as scrubs and creams used
should be tested before use for allergies and used appropriately as per skin type of client.
Outcome 2
To be able to provide pedicure treatment
h. To communicate in professional manner one should use polite requests and good
language and prevent slangs and any misuse of words.
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j. Position in pedicure therapy should be client well seated on chair with legs in water tub
with proper massager and products applied with use of good employee posture.
k. Use best products tested on skin of client that goes with the skin type and nails for
pedicure and tools sued should be friendly and comfortable to client.
i. Adapting treatment will be essential as pedicure includes application of nail paints that
can be changed as per demands and use of products as per requirement of client.
o. Satisfaction is key to promote business and achieve best word publicity and satisfaction of
cleitn will help in achieving long term relations.
p. Records should be well managed to ensure proper legal regulations are followed and its
use in future references.
APPLY MAKE UP
OUTCOME 1 BE ABLE TO PREAPAREFOR MAKEUP AAPLICATION
f.The requirements for preparing yourself, the client and work area is to
maintain a clean and hygienic environment and be professional in
appearance with good communication skills for making client comfortable.
h.Effective communication and open questioning technique should be used
for client consultation. Client records must be referred for treatment plan
and all the objectives and possible outcomes should be discussed before
planning a specific treatment.
i.It is important to carry out a detailed skin analysis so that we can ensure
the client gets to experience the best treatment possible. By skin analysis we
can come to a conclusion what products would be best suited for the client.
Mistake of using incorrect product choice can be avoided.
j.To determine what products and tools to use we need to assess the client
requirement from the treatment. Then we need to select products based on
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the skin type of the client taking into consideration any skin conditions they
may be suffering from. For application of make up the client must be
comfortable and the tools used should be clean.
k.We can determine the skin types, conditions and characteristics by
examining the skin and asking specific questions to the client about his skin.
The common skin types are dry skin, oily skin, normal skin, sensitive skin and
combination skin. The ski conditions include acne, hyper-pigmented skin or
hypo pigmented skin etc.
OUTCOME 2 BE ABLE TO APPLU MAKE UP
h.To communicate in an effective manner we must speak clearly and be
polite. We should display enthusiasm and a positive attitude. We should be
professional and use good language and refrain from using any slang words
in front of the client. We should also communicate with the client effectively
and make them comfortable.
j.The client should be correctly positioned so that he is comfortable and
relaxed. The risk of injury is reduced and the treatment is done effectively.
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It is also necessary for the therapist to be positioned correctly so that he
can perform the treatment effectively and do not injure himself during the
procedure. If not positioned in the correct manner the therapist may be
unable to reach some areas and client satisfaction won’t be achieved.
k.It is extremely necessary to select the correct products, equipment and
tools when applying makeup. If the selected products do not flatter the
clients skin type or fail to take into account any ailments that may be
present, we could harm the client’s skin, cause irritation or make existing
state worse.
l.We can use foundation, concealer and powder to fabricate a even, spotless
skin tone, giving the overall complexion a more refined appearance. Powder
can be used for oily skin as it aids moderate shine. Concealer works well for
under the eye area to shield dark circles and can also make blemish. We can
use eyebrow pencil to correct unequal eyebrows and give the illusion of
thicker eyebrows.
n.After makeup application the client should be satisfied with the results. If
the client is not satisfied they will lose confidence in our services and will
not return to the salon. If customers are satisfied with the treatment they
will spread helpful comments across by word of mouth. This will produce
more customers, encourage existing customers to avail more services and
distinguish us from competitors. It will also help build staff assurance in
executing treatments and allow us to tackle the needs of our clients more
efficiently.
o.We must keep a complete client record for each treatment.By maintaining
this record we benefit a better understanding of the client and how they
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