HRES 2202: Cover Letter and Resume for Assistant Manager Role

This assignment showcases a cover letter and resume created for an assistant manager position, referencing a job posting and detailing the applicant's qualifications and experience. The introduction highlights the company's vision, mission, and purpose, while the job description outlines the responsibilities of an assistant manager. The cover letter expresses interest in the position, emphasizing relevant skills and experience gained from previous roles, particularly within McDonald's. The resume provides a summary of the applicant's skills, education, and professional experience, including cashier roles and crew member positions, alongside acquired skills in customer service, financial management, and team management. The document also includes references and a declaration of the accuracy of the information provided. Desklib is a great platform to find similar solved assignments and study resources.

Running head: COVER LETTER AND RESUME
COVER LETTER AND RESUME
Name of the student:
Name of the university:
Author Note:

1COVER LETTER AND RESUME
Introduction:
The position I have applied for the assistant manager. This is due to the fact that I have
knowledge of the responsibilities of the assistant manager in an organization which as
international reputation. I am currently working in the global food company named McDonald’s
as a crew member. The assistant manager responsibilities actually include the hiring as well as
training the sales associates, ordering merchandises regarding the demands of the organisation
and monitoring the inventory. In addition to this, the assistant manager is also responsible to
research on the competitive predicters as well as analyse the consumer behaviours so that the
organisation can ensure that the company can meet as well as exceeds the client expectations.
I have chosen this particular company as I know the strategies applied by the company
and how particularly they manage the human resource. The vision, mission and purpose of the
company has created it to be one of the most important and supported places for working. The
brand mission of McDonald’s is to become the favourite to the customers through its products as
well as services. The worldwide operations of the company are aligned with the global strategy
of Plan to Win (Corporate.mcdonalds.com 2019). These focus on providing an exceptional
customer experience. The company is committed to improve the operations and enhance the
customer experience.
The vision statement of McDonald’s is to move is such a velocity that will drive a
profitable growth and become better in offering delicious food every day in every part of the
world. The purpose of this company includes making a place for best customer experience. The
company is committed to its people where it provides opportunities and nature the talented
through rewarding and engagement. The purpose of McDonald’s also includes it believing in the

2COVER LETTER AND RESUME
McDonald’ system by following ethical ways of implementing the business models
(Corporate.mcdonalds.com, 2019).
Job description:
In working with one of the most reputable global brands, the assistant management will
be able to get the opportunity to recognize their ambitions from the professional aspects, and
both the personal and financially (Jobs.smartrecruiters.com, 2019). The job of the assistant
manager is to keep the department or the team running properly through performing managerial
tasks like scheduling the work times as well as evaluating the employee performances.
Depending upon the industry, the assistant manager may have to handle the escalated customer
queries.
The responsibilities include-
 Assisting the managerial head of the company or the store where he or she will get the
positing
 Supervise the team of the managers as well as of the others by arranging the team
schedule, handling staff and authorise the vacations.
 Being an assistant manager, the person will be evaluating the perforce of the employees
and arrange the staff training process as well as development programs so that a
resourceful workplace can be developed (Shin et al., 2015).
 Assistant manager handles unhappy customers by arranging for refunding and retuning of
the products

3COVER LETTER AND RESUME
 With the interpersonal skills and communication talents the assistant manager needs to
balance the customer expectations in one hand and resolve the issues with the human
resource management.
 Assistant manager needs to mitigate the issues with negotiation skills and politeness of
the behaviour.
 Assistant manager is responsible to stand for management especially when the general
manager is not present in the scenario.
 Assistant manager needs to be well acquainted with the manager’s jobs ad ready to do
their suites when ever needed without burdening the upper management.
 Handing the complaints of the employees is responsibility of the assistant manager. The
issue mainly related to the payment discrepancy, scheduling conflicts and workplace
discrimination.
 The Assistant manager must able to listen to the grievances of the employees and allocate
proper channels to get those resolved professionally as well as quickly.
 Assistant manager is responsible to complete the projects and manage the teams by
taking some department specific initiatives and act as the project managers for ensuring
the fact that the project is completed successfully (Seibert et al., 2017).
 By defining the opportunities of the projects, arranging the best talents for that project,
developing schedules, preparing reports and managing budget, the assistant manager need
to complete the projects properly.

4COVER LETTER AND RESUME
Cover letter:
Cover letter for Assistant manager
Port Moody
708 8 St SW,
Calgary, AB T2P, Canada
Jaspreet Kaur
Dhaliwal
14 Martha’s Meadow Dr Ne Calgary, Canada
Respected sir,
I am willing to join your company as an assistant manager and contacting you in lieu of
the advertisement published in the official website. My interest of joining your company is not
only due to your brand reputation and lucrative job profile but also die to the fact that I have
been working in your company as a member of crew for last one year. I believe that I have the
right combination of all the relevant job requirements and experience which can benefit the
operation of the company quite easily. I have a high level of organisational skills and proper
communication skills which can make men a perfect candidate for this particular job.
In addition to this, I have the hard skills of having matched educational qualification and
other skills that can support the job roles I have applied for. However, along with the educational
abilities, I have developed some very important professional skills which include-
I have team working capabilities as being a crew member in McDonald’s I have worked
in the teams and know the methods to mitigate the issues
Cross cultural management and communication is quite perfectly managed by me as I
have an Indian background and there is a large population of Indian in Canada.

5COVER LETTER AND RESUME
Communication skills that include the service to the customers and perfectly matches the
requirement of the McDonald’s services in the store
I have capabilities to responding to the customer queries which can help me in mitigating
issues with the customers
I also possess financial management experience as I have worked in the two different
companies in India which will help me in handling any financial issues inn the
organization.
I can effectively supervise the works of the teams working under me and motivate them
to gain impetus and work more engagingly.
I consider myself to be a dedicated as well as dependable to be an assistant manager in the
esteemed corporation of yours as I have excellent verbal and written communicating
aptitude. I personally feel that the connection with your company for last one year has made
me apt to be promoted in the position of a permanent position. It will be beneficial for the
both the company as well as myself. As I can properly utilise my educational background in
your organisation so that I can be profitable for the organisation itself. This opportunity will
allow me to develop new skills in new working environment.
To conclude, I like to tank you for your time and attention and hope to get the chance for
discussing my selection for this position in person.
Sincerely,
Jaspreet Kaur Dhaliwal

6COVER LETTER AND RESUME
Resume
Name:
Jaspreet Kaur Dhaliwal
Address:
14 Martha’s Meadow Dr Ne
Calgary, Canada
Contact number:
[phone],
[phone]
Email address:
[e-mail]
language known:
English, Hindi, Punjabi
Hobby: reading, playing
basketball, traveling and
meeting new people
Summary:
I am a detail oriented and organized administrative
specialist having capabilities for delivering prompt
and high-quality human resource service. I have
intense knowledge of monitoring, processing and
maintaining data related to the human resource as
well as the other operations of the company.
Professional objectives:
I have started my career as a crew member of the
McDonald’s stores but wish to reach the height of
the assistant manager with time. As I as seeking to
engage myself in the m management team of the
same company, I will get the opportunity to utilise
my skills to communicate, serving customers and
mitigating any internal issues of the workplace
properly. Moreover, I have experience as a
successful ashier, I can successfully manage the
financial part of the business of the company.

7COVER LETTER AND RESUME
Educational skills:
 I am currently pursuing the Business Administration diploma from the
Bow Valley College, Canada.
 I have completed Secondary School Education in Commerce from the
Royal Convent School, Punjab on April 2016
I have scored 70% in this course
Professional experience:
McDonald’s
 Crew member
 January 2018- ongoing
Cashier
 Sharma Restaurant, India
 March 2017 – June 2017
Drive-thru Cashier
 LE CAFÉ BAKERY, India
 Oct 2016 – Feb 2017
Skills acquired:
 Greeting the customers and taking their
orders
 Forwarding the orders
 Generating the bills
 Collecting and processing the payments
both the in cash as well as through credit
cards
 Responding to the queries of the customer
regarding menu and payment options
Honors and awards
 Honoring students with high record of academic success as well as extra curricular
success.
 In the higher education setting, performing leadership responsibilities.
 Adapting ability to perform in the adverse situation.
 Experience in working in the cross-cultural scenario.
 Adapting in working across departments with the administrators, faculty and students.
 Award for both verbal and written communication skills.

8COVER LETTER AND RESUME

9COVER LETTER AND RESUME
References
Jobs.smartrecruiters.com. (2019). Assistant Manager. Retrieved from
https://jobs.smartrecruiters.com/McDonaldsCanada/743999684440508-assistant-manager
Corporate.mcdonalds.com. (2019). McDonald’s Mission and Corporate Values :: McDonald’s.
Retrieved from
https://corporate.mcdonalds.com/mcd/our_company-old/mission_and_values.html
Seibert, S. E., Sargent, L. D., Kraimer, M. L., & Kiazad, K. (2017). Linking Developmental
Experiences to Leader Effectiveness and Promotability: The Mediating Role of
Leadership Self‐Efficacy and Mentor Network. Personnel Psychology, 70(2), 357-397.
Shin, Y., Sung, S. Y., Choi, J. N., & Kim, M. S. (2015). Top management ethical leadership and
firm performance: Mediating role of ethical and procedural justice climate. Journal of
Business Ethics, 129(1), 43-57.
Skills acquired:
Team management
Communication both verbal and written
Intense knowledge about the business operations
Creative problem solving
Managing cross cultural workforce
Mitigation financial issues
Customer satisfaction
Order completion
Effective customer service
Measuring employee retention and turnover rates
Gaining knowledge about performance review procedures
Areas of expertise
 Food Service  Bill Generation Inventory
Keeping
 Communication  Food Packaging Kitchen
Assistance
 Food Items
Display  Order processing
Extra curricular activities:
• Accomplishment in the school sports team
• Organizing seminars in the school as well as college level
• Achievements in fine art.
Declaration:
I hereby declare that all the information I have provided in this resume is best of my
knowledge and entirely true.
Sincerely,
Jaspreet Kaur Dhaliwal