PROJ6009: Business Process Management Report on Samsung

This report provides a comprehensive analysis of Samsung's Business Process Management (BPM) initiatives. It begins with an introduction to BPM and its significance, followed by an examination of Samsung's implementation of BIZ Flow, a BPM software. The report delves into the objectives of implementing BIZ Flow, the driving forces behind its adoption, and the various phases involved in its implementation, including planning, exhibiting, recreation, implementation, and monitoring. It also discusses the threats associated with BIZ Flow BPM, such as rigidity risks, high-tech risks, workforce resistance, and combination let-down. Furthermore, the report explores Business Process Analysis (BPA) in Samsung, including the instruments and methods used, such as YAWL and BPMN, and possible encounters during implementation. The report concludes by highlighting the importance of continuous improvement and adaptation in BPM to ensure Samsung's continued success in the competitive business landscape. The report is written for the PROJ6009 course at Torrens University.

Running Head: Business Process Management
Business Process Management (BPM)
Essay
Student Name

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(B) Samsung Business Process Management
1. Introduction
Samsung is mainly conscious of its accountability for presentation robust
management in the age of the fourth manufacturing revolution. Samsung is well aware of the
growing demand of the potential customers (Ariyachandra & Frolick, 2008). Hence it has
invested it time and money in technology in the form of Business Process Management is
also known as the backbone of all organizations. Samsung want to attain a stable growth of
expensive, culture and situation through business’ commitment and worth creation. One of
the main competencies commonly used by Samsung is BIZ flow BPM software which
provide various features of investigate the business process as a result of which it has lower
down the efforts of employees in work place and have saved lot of time related to business
operating. This software has made business operation very easy by clearly describing the rule
and regulation of the operation (Jeston, 2014).
2. Objective of Implementing BIZ Flow in Samsung
BPM clasps that business processes continually develop due to both structural change
and technical change. As per study Samsung should do every possible thing in their control to
line up persons with procedure to significantly improve employee efficiency. As a result,
Samsung want a “BPM” that ropes fast alteration and makes nimble applications. The
application of BIZ Flow delivers precise exploration and robust decision-making control to
handle any kind of specific problem connected to business operation. BIZ flow or BPM
empowers Samsung to enhancing its business operation which provides the Samsung to be
one step ahead from other organizations in the business by dividing its approach in two
phase, one is “activity based approach” and other is “objective based approach” (Macedo
et. al, 2014). As all software organization has recognized the power of data science.
Similarly, BIZ flow is based on real time optimization of method implementation, provide
enhancement behind the expectation of the Samsung that can trigger communicating or
automated process alterations.

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3. Driving forces of BIZ flow or BPM
For any change or alteration there is always some reason which act as driving force
for this change. Similarly there are some driving forces which have forced Samsung to adopt
BIZ Flow as their main member. As per study in 2015 Samsung was facing lot of issues. One
issue was related to customer service, upgrading of technology as well as infrastructure
related issues to the Samsung, cost occupied by daily operations, issues related to the
productivity of the employees and finally maintain Samsung position in this business market.
4. Phases in implementing BIZ Flow
There are five stages in BIZ flow system implementation in the organisation:
Planning of BIZ Flow
In this first stage all the business operation is properly assessed and evaluated
by the upper management of the Samsung. Then a team is formed which works as the
supervisor to evaluation the area with in the Samsung where this BPM can be used
which can later develop a set objective which will guide the Samsung in operation as
well as in formation of business plan.
Exhibiting and Recreation
As per study it is important that a company must be aware of capabilities of
the BPM software before it implements the software. Hence, the team tries to find out
all possible aspects of the software and according develop the program under which
related people are being trained on the necessary platform (Khan, 2017). Then this
team tries to assess all the manual of the operation and then selects the best option
related to objective of the Samsung. After all analysis a standard operating procedures
is formed and then all the present data of the business is redesigned with related to the
BIZ flow.
Implementation of BIZ Flow
It has been seen that many times BPM software fails to fulfil the expectation
of the organization. This happens not because of improperness in the software but it
happens because of its wrong implementation (Mesly, 2017). Hence, proper execution
of the system is essential for successful BIZ Flow application. The members of this
team should have good hand of experience related to this system so that they can
conduct trials until they will not get satisfied.

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Monitoring of BIZ Flow
Monitoring plays very important role behind the success of any process. Here
team transforms all the data in to a logical table with the help of spread sheet
formation which is shaped with the help of gathered data. Then this collected data is
entered in this system and a proper eye is kept on the output. As per study of 2016,
data serves as the life line of any organization, it is very important to explore this data
with full concentration to connect all possible activity aspect of the Samsung.
Effectiveness
In 2017, Samsung will endure with ‘Infill & Growth’ assignments in world to
enlarge service exposure and system capacity while growing the submission of
diverse system quality management solutions. BIZ Flow provider update their
software with some new features which are very useful. Once this BIZ Flow BPM is
implemented in the Samsung, employees should not feel free from their all
responsibilities because this software demands regular updating. As software’s are
made from definite codes and programming which remain sustainable up to
sometime. After its validation is over everything in the system will start coming on its
previous position. BPM is continuous process of material optimization and a method
to ensure that happens.
As Samsung declares it a wisdom corporation and are dedicated to enlightening all-round
enactment year upon year. The previous year was surely a challenging one but Samsung have
banked priceless knowledge from it. For the better use of this BIZ Flow BPM software
Samsung requires preparation, outstanding message, and efforts of the team.
5. Threats connected to BIZ Flow BPM
There is always threat to the technology related to data theft and hacking. Hence,
implementation of BPM software also brought many threats for the Samsung. Following are
some of the threats:
Rigidity Risks

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As software is actually formation of programming and codes which gives it a
fixed shape. But today is the need of flexibility that can stand any change. Hence, BIZ
FLOW BPM allows the organization like Samsung to apply or customized package in
which the software is being developed according to the requirement of the
organization (Unertl, 2011). As BIZ FLOW BPM suite comes with the facility of
flexible character in which the software can be customized according to the situation.
Hence it is the duty of the team to understand all requirements of the Samsung which
can be fit in to this system. The application of this process should be adoptable.
High-tech Risks
Today every organization is looking for that technology which can remain for
long time so that organization will be able to save their investment for buying it year
after year. But, nothing in this world is permanent, so as is the case with this BIZ
Flow BPM software system that they are not for the life-time rather they will
definitely be absolute after a certain period when new and advanced technology will
be launched (Fu, Chen & Zhang, 2012). This risk should not be overlooked by the
organisation like Samsung; only updates of the current system can handle this risk.
But after some time the Samsung has to take on new BPM tool for the business
process advancement.
Workforces resist against change
Resistance is known as the second face of the any change. As per survey
employee who has worked in old work pattern and have no clue of technology;
always resist the implementation of it without knowing the benefits of technology
(Paschek, Draghici & Lvascu, 2018). They always have a fear to change their life
style related to their personal as well as professional life. Hence, it is the duty of the
Samsung management to make these people aware of the advantage related to this
technology with the help of teaching through various methods.
Combination Let-down

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Samsung sustainability strategy targets to form incorporated values. Notably,
Samsung identified aims that are extremely significant to businesses operations and
are examining impact. Every organisation currently are working on software like ERP
management software and if this BIZ Flow BPM software failed to mix up with these
systems, then there are many chances that BPM application is more likely to fail. BIZ
Flow BPM provides such features that permits organisation to simply transfer data
from ERP software to BIZ FLOW BPM.
C. Business Process Analytics in Samsung
1. Business Process Analysis
Business Process Analysis (BPA) is known as an exploration of numerous corporate
operation and procedures or sequence of connected task. Samsung has typical optimization
roles such as instinctive neighbour relative, capacity attention optimization and cell outage
recompense. They also have exclusive features counting drive test optimization and feeler
incline optimization. BPA features guarantee an extraordinary quality processes management
of Samsung. They also have keen scheduler that displays all cells and unifies material
management. This increases the design of distribution in order to exploit data. BPA uses
methods such as automation of work and virtual reality and mining, and the organisations like
Samsung management advance a deep insight into both present and future of the operations
(Groover, 2008). The business process analytics offers a bottomless vision into numerous
Samsung practices related to its investors such as process members, workforces, managers,
decision-makers etc.

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Fig: Process role in BPM
(Source: Flowchart.com)
2. Instruments and methods Used in BPA incorporated with Samsung
a. YAWL
A huge pond of investigators was shaped to recognise reasons of the operation
downfall that affected the Samsung business process. The investigations were propelled
across the whole procedure system, from customer needs to all phases of final service and
particular confirmations with YAWL. Yet Another Workflow Languages (YAWL) is a work
frame founded on workflow designs that is functioning on exploration of workflow
administration and workflow vernaculars used in numerous business procedures in the
Samsung. YAWL is reinforced by this software systems that contains and performance
device (Hofstede, et. al., 2010). The YAWL was established by the Eindhoven University of
Technology (EUT) and Queensland University of Technology (QUT). The Petri nets
expected to be an alternate of YAWL. The creators of YAWL consider taking Petri webs as a
preliminary point and spread this solemnize with the three major concepts, specifically or-
join, termination sets, and multi instance-activities (JianHong, 2010). The YAWL supports
for advanced resource allocation rules, including four –eyes principle and changed execution.
A YAWL net for accident workflow (source: Flowchart.com)

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b. BPMN
Multiple security strategy features were approved even from the service planning phase,
which ensued in the adding of a device that alleviates data when users drop their
requirements. Additionally, safety algorithms were included concerning currents situations in
the form of BPMN. Business Process Model Notification (BPMN) is a method of BPA that it
used by Samsung which was established by Business Process Management Initiatives
(BPMI) that delivers exploration of dissimilar corporate procedures by a graphical
representation in a Business Process Diagram (Shapiro, et. al., 2011). The mainly objective of
BPMN is to deliver assistances in exploration of many business procedures of Samsung in
both practical customers and business customers. The BPMN specification also delivers a
plotting between the graphics notation and fundamental reasons constructs of execution
vernaculars, mainly Business process execution languages (Rosemann & Brocke, 2014).
Source: BPMN Flowchart Diagram

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3) Possible encounters through Implementing these instruments and methods in
Samsung
It is grounded on Samsung trust of ‘accountability through the service lifecycle’ and
‘conducting policy’ that Samsung function a source reprocessing controlling system to
minimalize any negative influence through the whole procedure of service development and
discarding. The Samsung may have to face various challenges and difficulties during the
application and operation stage of these logical tools. Addition of pre-existing systems is
problematic mission during the application and operation procedure in the corporate
organisation. It is not easy to organize all the business methods with the system automation
for Samsung (Mandelling et. al, 2017). Fears of Job loosing within the workforce arises
because some automaton system result in layoff of workforces from the organisation and that
force them to repel this change. It is significant to achieve honest exploration and observing
of cost and efficiency benefits. This wants pre-automation set criteria that serve as a standard
for the future automation process results, and it could easily be compare with the past
performance.
Chances for enhancements in BIZ Flow BPM
Samsung management can reduce the recruitment and training cost of new employees
and it can also be supportive in improving the efficiency of different business process in the
organisation because It is important to involve both human and technology in a combined
fashion for the betterment of the organization like Samsung. Samsung is a place where people
work together with having different levels from various countries. Hence involve the
dissimilar level of peoples in business process automation and provide training to function
such automation systems will result in overall growth of the Samsung (VomBrocke & Sinnl,
2011).
Feasibility Exploration of Smearing Process Enhancement Tools
In this Samsung joint team analysis and computes the planned project or system that
has to be applied in the organization. A corporate organisation like Samsung has to form the
viability of applying a BPM enhancement system on the following basis:
Practical Feasibility
This facility aims to permit for the upgrading of data jumble that endlessly improves
by involving both human and financial aspect are considered during practical feasibility .The

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practical feasibility study helps the Samsung to analyse the practical capability of the
corporate organisation like Samsung that can handle the plan application or not (Georgakellos
& Marcis, 2009).
Lawful Feasibility
Determined by the dream to supplying customer pleasure through service quality and
innovation, Samsung intentions is to make best use of client value and advance publics’
excellence of life to eventually contribute to the development. Team reviews and examines
that whether the planned system clashes with the lawful requirements. As an example the
data processing system in BPM software is not fulfil with the domestic data security
regulations then it fitting of this system in the organisation will be illegal.
Monetary Feasibility
If the price of the software is too high that could not be likely for the organisation to
attain in next few years, then it will be unusable for the Samsung to implement costly BIZ
Flow BPM system in the corporate organisation. The monetary feasibility helps the Samsung
to measure the total price of applying a new BPM system in the organisation. The
organisation like Samsung measures the price and advantage exploration after the suggestion
of applying a new business development system in the organisation.
Operative Feasibility
Samsung describe the values of facility as well as procedures while involvement them
with all worldwide firms through Samsung-wide effort standard system with a goal to deliver
classical uniform services. In this analysis team concentrates on at what degree the planned
system achieves in the existing business atmosphere and how well it will accomplished work
in achieving the overall activity as well as objective based approaches of the Samsung.

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