Samsung Electronics UK Training Impact

This research project investigates the impact of training and development programs on the business performance and sales of Samsung Electronics UK. It explores the concept of training and development, examines various techniques and methods, analyzes the impact on employee performance and business outcomes, and provides recommendations for improvement. The study employs a mixed-methods approach, using both qualitative and quantitative data collected through surveys and secondary sources. The findings reveal that while many employees understand the importance of training, Samsung's current programs are not effectively improving performance or employee satisfaction. The report concludes with recommendations for Samsung to adopt more effective training methods, including on-the-job and off-the-job training, to enhance employee skills, knowledge, and ultimately, boost sales and overall business performance.

RESEARCH PROJECT

Table of Contents

INTRODUCTION
In an organisation employees plays a very crucial role through which firm can able to
gain the high success and profitability in the market. Every entity requires skilled and talents
employees so as it can sustain in the market for long time and develop its own brand image. In
order to improve the performance and sales of the business enterprise, corporation requires
providing training and development opportunity to workforce so as they can able to improve
their quality and working criteria (Baur and Haase, 2015). With assistance of training and
development and professional development of personnels, firm can improve the entire
performance and growth in the market. In the present report the major aim is to analyse the
impact of training and development within the organisation. It is the multinational electronic
company which deal with the electronic goods like television, calculators, refrigerators, air
conditioners and washing machines. The major issue within the Samsung company is that its
sales and profitability has decreased due to the poor working performance of employees. Thus, in
this research project investigator investigated the various criteria of training and development
and its impact on the improvement business performance and sales. In addition to this, various
methods and techniques of training and development has been also discussed in this project
report.

TASK 1
1.1 Formulate and record possible research project outline specification
Aims
“To analyse the impact of training and development programs on the improvement of business
performance and sales: A case of Samsung Electronics UK”
Objectives
 To explore the concept of development and training within the company
 To examine the techniques and method of the training and development
 To analyse the impact of training and development on the employees as well as business
performance To recommend the ways through which company can improve the performance by use of
training and development
Research questions
 What is the meaning of training and development?
 What is the techniques of the mentioned concept?
 What is the importance of this aspect within the company
 Analyse the impact of training and development in improving the performance of
business
1.2 Factors that affect the project of investigation
At the time of selecting the topic of research there are various components which affected
researcher choice. One of the major factor is researcher interest about this topic. Investigator
have interest in the training and development programs thus the topic has selected as a research
project topic. Furthermore, scholar have huge idea and curiosity to know this topic and also have
sufficient quantity of data about this training and development topic.
1.3 Literature review
It is a kind of education programs which organise within the company in order to provide
the knowledge, skill, ability about the working criteria to employees so as they can attain the
business objective within the time. According to the view of Bae, Song and Kim, (2012) training
and development is a highly useful tool that can bring an employee into a position where they
can do their job correctly, efficiently and conscientiously. With assistance of training and

development programs, employees can able to improve their skill, ability, capability of working
and knowledge about the particular field and this thing can also enhance the productivity and
quality of business performance. As per the view of Avery and Jing, (2011) mentioned aspect
helps in improveing the performace of training and development through which workforce can
gain the opportunity for increasing their personality and professionalism within a particular
sector. In this process, highly professionals and well train professor or coach or mentor can hire
by the company for organise and conduct the training and development programs within the
organisation.
Various methods of mentioned concept
As per the view of Arnulf, and et.al., (2014) Major there are two kinds of methods of the
training and development that is on the job training and off the job training. In the on the job
training, company provide training and development facilities to employees at the workplace. In
this method, mentor, professionals, coach can render new skill, knowledge and ability within
workforce so as they can develop their personality and professionals in a particular field. In the
on the job training coaching, mentoring, job rotation, job instruction are included. As per the
view of Alessandri and et.al., (2012) coaching and mentoring is a process under which
employees can get the training by coach and mentors. It is a one to one interaction and it always
done by a senior inside person within the organisation. In addition to this job rotation is another
major important method of on the job training under which person can rotate through a series of
related jobs. As per the view of Agarwal and et.al., (2012) off the job training are that programs
which organise in separate from the job environment and in this process study material is
supplied. In this method various techniques are included like lectures and conferences, vestibule
training etc.
Importance and value of mentioned concept
As per the view of English, and Kirshner, (2016) training and development is that
effective way through which any firm can improve the speed, quality and efficiency of
employees. With help of this training and development programs, corporation provides an
opportunity to workforce for improving their skills, knowledge, ability, capability about the
particular field. Once employees gain the effective criteria of working and learn various skill and
knowledge about effective performing in the company then it can directly improving the entire
performance of business. In the context of Samsung company its deals with the various

electronic goods. Thus, in order to gain effective success and increase the sales of product and
services, company required to improve the quality of employees working and enhance the
productivity. Hence, training and development is the most effective way to improve the sales and
performance of the Samsung company. As per the view of Leavy, (2016) with help of training
and development programs, corporation can enhance the employee's motivation, job satisfaction,
increasing efficiency, effectiveness, reduce employees turn over, enhance corporation's brand
image in the market etc. As per the view of Özerdem and Bowd, R., (2016) training and
development is a tool for improving the productivity and profitability within the Samsung
company. Its is issue related to poor sales and profitability can automatically reduced while it
will organise training and development program for its workforce. Human resources of Samsung
company can able to improve their moral, efficiency, working speed, quality, knowledge, ability,
related to working and they can also take initiative for higher performance in the company. This
will assist in improving the profitability and sales of the cited venture.
1.4 Project Specification
In order to conduct the successful research activities, investigator have to consider
various methods of research which are as follows-
Research philosophy- Research philosophy assist to scholar in identifying the issue of research
and describe the entire process of data analysis. There are two method of research philosophies
that is interpretivism and positivism (Creswell, 2013). In the following research positivism
theory has been adopted to analyse the impact of mentioned aspect on the employees.
Research Approach- Research approach aid to scholar in identifying the appropriate result of
the study. It is mainly two type that is inductive and deductive. In the context of inductive
researcher focuses on the general view and ideas. (Daniel and Sam, 2011). On the other hand in
the deductive method various theories and concept is done to make hypotheses. In the following
research, scholar can use inductive approach in order to analyse the employee's performance by
training and development
Types of research- There are two kinds of research techniques that is qualitative and
quantitative. In this report, both qualitative and quantitative method is used.
Data collection- There are two type of data collection that is primary and secondary. In the
primary method data can collect from the survey, questionnaire, interview etc. On the pother
hand in the secondary method data can collected from the books, journal, online websites etc

(Arulrajah and 2015). In the following report both methods of data collection is used. In the
context of primary method, scholar conduct the survey of Samsung company employees and
prepare questionnaire. On the other hand in the context of secondary sources, books, journal and
company websites can used by the scholar.
Sampling- In this following research, 20 employees are chosen as a sample size and random
sampling is used.
1.5 Gantt chart
Activity/Week 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16
Choice research issue
Development of research proposal
Establish Aims and objective
Design the background of research
Determine research hypothesis on t
Identify the information and data
Sorting of collection data with data
analysis tools
Rendering gather information and
generate outcomes
Conclusion and recommendation
Submit the report
Modified the changes
Final Submission

TASK 2
2.1 Match resources effectively to the research questions
In order to accomplish the research, scholar have to consider various resources such as
employees, time, finance etc. In order to organise the research, investigator have limited time and
entire period has divided into the 16 weeks (Garner and Scott, 2013). In addition to this, in order
to organise various research activities like survey, printing questionnaire, travelling, take
membership of diverse research websites investigator required some amount of money.
Questionnaire
1 From how many years you are working in the Samsung company?
 Less than one year
 Two year
 Two to five year
 More than five year
2 Do you understand the meaning and concept about the training and development programs?
 Yes
 No
3 Do you agree that training and development programs positively affect the performance of
employees?
 Strongly agree
 Agree
 Neutral
 Disagree
 Strongly disagree
4 Does Samsung company organise training and development programs for its employees?
 Strongly agree
 Agree
 Neutral
 Disagree
 Strongly disagree

5 Which kind of training mostly offers by the Samsung company?
 On the job training
 Off the job training
 Other
6 Are you satisfy the existing method of training and development within the organisation?
 Strongly satisfied
 Satisfied
 Dissatisfied
 Strongly dissatisfied
7 Do you think that training and development programs can improve employees moral,
performance and efficiency?
 Strongly agree
 Agree
 Neutral
 Disagree
 Strongly disagree
8 Do you think that Samsung company should improve its training and development programs?
 Yes
 No
9 Recommend the way through which company's sales and performance can improve by training
and development
2.2 Project specifications
In order to conduct the research, investigator have to organise the survey programs through
which it can easily identify the impact of training and development in the improving of business
performance of Samsung company. In order to attain this objective, investigator have prepared a
systematic questionnaire and conduct survey of 20 employees of the Samsung company. Scholar
have taken personal email id for each employees and sent the questionnaire to employees on
their personal email. The major objective of this way is to provide the freedom to personnels so

as they can freely fill the questionnaire and give appropriate suggestion to improve training and
development programs in the Samsung company.
2.3 collecting data and information
Theme 1:Many employees working from many years within the Samsung company
From how many years you are working in the Samsung company? Frequency
Less than one year 5
Two year 7
Two to five year 4
More than five year 4
Theme 2: Many employees effectively understand the meaning and concept of training and
development
Do you understand the meaning and concept about the training and
development programs? Frequency
Yes 17
No 3
Theme 3: Training and development programs positively influence the performance of
employees
Do you agree that training and development programs positively affect
the performance of employees? Frequency
Strongly agree 10
Agree 5
Neutral 1
Disagree 2

Strongly disagree 2
Theme 4: Samsung company organise training and development programs for its employees
Does Samsung company organize training and development programs
for its employees? Frequency
Strongly agree 4
Agree 3
Neutral 2
Disagree 7
Strongly disagree 4
Theme 5:Training and development programs mostly organised by the Samsung company
Which kind of training mostly offers by the Samsung company? Frequency
On the job training 3
Off the job training 4
Other 13
Theme 6: Employees are not satisfied from existing training and development programs within
the Samsung company
Are you satisfy the existing method of training and development
within the organization? Frequency
Strongly satisfied 3

Satisfied 3
Dissatisfied 7
Strongly dissatisfied 7
Theme 7: Mostly employees are believed that training and development programs can improve
the moral, performance and efficiency of employees
Do you think that training and development programs can improve
employees moral, performance and efficiency? Frequency
Strongly agree 10
Agree 6
Neutral 1
Disagree 2
Strongly disagree 1
Theme 8:Mostly employees believed that Samsung should improve its training and
development programs in order to improve the sales and performance of business
Do you think that Samsung company should improve its training and
development programs? Frequency
Yes 17
No 3