Report on Managing People in Samsung: Key Organizational Aspects

This report provides a detailed analysis of people management practices within Samsung, a multinational conglomerate. It begins by examining Samsung's induction and training programs, highlighting their importance in integrating new employees and developing their skills. The report then explores various leadership styles employed within the company, including democratic, autocratic, and laissez-faire approaches, and discusses their applications. Furthermore, it delves into Samsung's organizational culture and structure, analyzing how these elements influence employee performance and overall company goals. The report also addresses the challenges faced by Samsung in its training and induction programs, such as cost and skilled trainer shortages, while also providing recommendations for improvement. The report concludes by summarizing the key findings and emphasizing the significance of effective people management in enhancing worker productivity and organizational success. The report also includes a detailed analysis of the advantages and disadvantages of Samsung's centralized structure, functional structure and matrix structure.

Managing People in Organizations
Assessment 2

INTRODUCTION
 Employee is the important part of any organization. They make efforts to accomplish company's goals
and objectives.
 Every individual has their own skills which define them different from others Samsung is a South
Korean multinational conglomerate organization. Its headquartered is located in Samsung Town, Seoul.
 Company was introduced by Lee Byung-chul in 1938 as a trading firm. It has powerful impact on
home country economic development. Report explain induction and training program, leadership style,
organization culture and structure.

Introduction to Samsung company
Company was introduced by Lee Byung-chul in 1938 as a trading firm. It has powerful
impact on home country economic development. Report explain induction and training
program, leadership style, organization culture and structure.
In 1995 Samsung developed its first liquid crystal display screen, it also released a fitness
smart-watch known as the gear fit 2 and a wireless ear-bud's brand called as the Ger Icon X
in 2016. It is one of the leading smart-phone producer in the world with a wide range of
phones including latest technology.

1) Induction and training program in Samsung-
Induction program
• It is the process which is used within Samsung to welcome new employees to the company and
prepare all of them for new responsibilities.
• It helps in the effective integration of individual into cited organization. As per TPI -theory
induction include development of theoretical and practical skills but fulfill interaction
requirements which exist between new employees of firm.
• This process provides an introduction of working culture and manages individuals within
Samsung.

Cont…
System model- This model consists of five stages. It should be repeated regularly to make future
improvements. Training should achieve purpose of helping the workers of selected company to
perform work to set standards. Phase of method are below-
• Analysis and identification-
• Designing
• Developing
• Implementation
• Evaluation

Cont…
Transitional model- This model focuses on entire Samsung’s working process. The outer loop
explains company’s vision, mission and values.
• Vision- It focuses on the milestones which Samsung objects to accomplish before the deadline of
the task.
• Mission- It describes the reason of Samsung’s existence. It recognizes the position in competitive
market.
• Values- It is the translation of mission and vision into communicable ideals.

Challenges in Induction program
 Giving too much information to new starters at once
 Impersonal induction experience

Types of induction programs used in Samsung
 Formal induction
 Informal induction

Importance of induction
 Induction program is an essential program that assist an organization to
bring new staff in to the company. It helps in providing an introduction to
the working environment and the set up of new employees in Samsung.
This process will cover the employee and employer rights, terms and
condition of employment (Lake, Salakhutdinov and Tenenbaum, 2015).
 Induction program helps in introducing roles and responsibilities to new
employees that helps in improving their performance that leads to good
customers services.

Training role in greater performance and output
• This type of developing program improves weaknesses of Samsung’s employees and polish their
skills which are more important for performance and effective outputs.
• It increases job satisfaction and morale among employees. Developed efficiencies in the processes,
outputs of financial gain (Harper, 2018). Learning program reduce employee’s turnover into
Samsung.
• Through it, workers acquire various skills, increases contribution to business and creates self-
esteem. With training, they can take themselves into other position and earn better salary.

Challenges during training in Samsung
Company faced many challenges during its training and induction program, like-
• Shortage of cost- Earlier Samsung did not have sufficient amount for training or induction
program for new employees. They were not able to provide sufficient tools to them which can
improved their skills.
 Shortage of skilled trainer- Samsung was facing challenges in few past years because of lack of
skilled trainers into the country (Meichenbaum, 2017).
 It do have enough numbers of good trainers, who can give training sessions to new workers.

Different types of training program used in Samsung
 New employee training
 Regional specialists
 Samsung MBA
 Online training assistance

Training methods
 Computer bases and e-learning training
 Hands on training
 Interactive methods
 Instructor led classroom, training

2) Management and leadership style and their
uses-
 Management- This the administration of Samsung, whether it is a business, a not- for- profit
organization or government body (Change this definition if possible). It includes preparing the
strategies and coordinating in efforts of employees to accomplish goals.
 Leadership- It is the ability of Samsung's management to set and accomplish objects,
decisive action, outperform competition and inspire other employees performance. It is not easy to
place a value on leadership or qualitative aspects of selected company, compared to qualitative
metrics which is usually tracked to compare between other companies.

Cont…
Leadership style- It is the leader method of providing direction, implementing plans and motivate
employees of the company (Hillson and Murray-Webster, 2017). There are few leadership styles
are below-
• Democratic leadership
• Autocratic leadership
• Laissez-Faire leadership

Cont…
• Democratic leadership- It is also known as participative leadership is a type of leadership style in
which members of chosen company group take a more participative role in the decision-making
method.
 Autocratic leadership- Autocratic is one of the popular leadership style. Individual keep control
over all decision and take little input from employees. Leader of Samsung dictates all work
methods and processes (Bolman and Deal, 2017)
• Laissez-Faire leadership- It is also known declarative leadership, in this leader is open minded
and allow group members of Samsung to take decisions. Leader believes that workers good when
they are left alone to respond to their responsibilities in their own working way.

Uses of management and leadership in Samsung-
• Management- Managements manage various functions like planning, organizing, staffing,
controlling, directing and motivation. Use of management into the organization is explained by its
goals and targets. It is the firm’s activity of collecting people together to achieve desired objects
and use all tools or elements effectively.
• Leadership- It is the leader responsibility to handle all task through their leadership and
management of Samsung’s management that helps to maximize work efficiency and accomplish
company goals. (improve entire line). It is helpful to improve productivity, increase emotional
intelligence among the workers which motivate them towards job responsibilities.

Basis Leadership Management
Meaning This the way to manage followers into the
group and instruct them to accomplish goals
(Heifetz and Linsky, 2017)
Management is an art of systematically organizing
and coordinating work in an efficient way.
Emphasis on People of Samsung inspire by leadership
style.
Management manages various things like
employees, finance etc. into the Samsung.
Power It has influencing power. Management has ruling power on others.
Focus on Leadership encourage changes in the
organization (Shaw, 2017).
It tries to bring stability in working process.
Planning Their strategies are proactive. It has reactive planning.
Perspective It needs good foresightedness. It has short term perspective.
Formulation They formulate principles and guidelines. It makes policies and procedures of Samsung.

Samsung organizational structure and culture-
• Organizational structure- It is the guidelines how specific activities are operated in order to
accomplish goals of Samsung. Like- in centralized structure, decisions flows from top-down while
in a decentralized decision are made at different levels.
• The structure in Samsung is centralized as lower level managers are not competent and do not
have authority to frame any decisions. Lower management of Samsung do not play important role
in decision structure.

Samsung’s organizational structure-
• CEO- The responsibility of Samsung CEO & MD is set by board of
directors and other authority, relaying on company’s legal structure.
• Digital media and communication- It is just what they sound like-
communication performed through digital medium (Samsung
Organizational Structure, 2016). Multimedia manager and developers
use these methods to generate various entertainment, graphical design
etc.
• Device solutions- It is generating exciting prospects. This expand
various products in different markets.

Influence of Samsung structure on culture
Samsung structure motivate employees to do their work effectively as a team, it helps them to
accomplish company gaols and objectives. Structure can effect company's culture in positive and
negative way, like-
• Positive- Let's take an example management of cited organization follow same rewards and
punishment structure for employees, it creates equal working environment into the company.
• Negative- For example every employee is different from other, it is not possible that one structure is
enough for all. This type of management hierarchy make negative impact on culture.

Advantages Disadvantages
Samsung centralized structure is good for control
whole company.
Samsung do not take employees opinion while
making decisions.
In functional structure all decision create at top
level. It makes sure that upper management has
control over the organization.
This type of structure lead poor communication
between departments, working situations and inter-
department issues.
Samsung with matrix structure has no chain
command. Employees perform in a team, that they
develop and organized.
Employee get confused and frustrate because lines
of reporting are unclear.
CEO of the cited company work as a manager who
give instruction to all employees to do work.
This structure is not good for cited company which
produce products with a long lifespan without
asking employees about their interest

Advantages and disadvantages of Samsung
culture
• Advantage- Working culture of Samsung ask to employees about their suggestions.
• Disadvantage- In this type of culture, sometimes employees do not agree with each other opinion
which is the reason of conflicts among them.
• Recommendation- To increase work productivity, Samsung has to developed such type of working
culture where employees free to their opinion which make work easy. To overcome from shortage,
cost problem of Samsung has to create training budget for new employees.

CONCLUSION
From the above report, it is concluded that induction and training program is compulsory for new
employees into the organization which make them familiar with their job responsibility. To increase
worker's productivity, Samsung follow matrix structure, which develop workers skills. Training play
important role in grater outputs which create more profitability.

Thank You

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