Organisational Behaviour: Samsung's Power, Motivation, Teams

This report provides an analysis of organisational behaviour within Samsung, a multinational corporation. It begins by defining the influence of power, policies, and culture on organisational growth and group performance. The report then evaluates content and process theories of motivation, s...Read More

Organisational
Behaviour

TABLE OF CONTENTS
INTRODUCTION..............................................................................................................1
P1 Define how power policies and culture affect the growth of organization and group
performance.............................................................................................................1
P2 Evaluating how content and process theories of motivation and motivational
techniques enable effective achievement of goal in Samsung................................2
M2 Evaluation of Herzberg's two factor theory and Vroom Expectancy theory.......4
P3 Explanation on the differed kind of effective organisation team.........................4
P4 concept and philosophies of Path Goal Theory of leadership styles within
Samsung to achieve their sales target.....................................................................8
M4 Exploring how Path goal theory is influencing behaviour.................................10
CONCLUSION............................................................................................................... 10
REFERENCES...............................................................................................................12

INTRODUCTION
Organizational behavior is the confined study of the human behavior in the
particular situation and condition which help to understand the interaction of the humans
in the organization. The present report will cover the influence of culture; politics and
power have on the behavior of others in Samsung. Samsung is the most famous
Korean multinational corporation and comprising numerous affiliated businesses and all
united under Samsung brand.
This brand is the most developed, innovative and become the global company of
world and are having 300000+ employees and to manage such a large employee base
in almost all the countries of the world. These employees and organizational behavior of
Samsung is the biggest key factor in the company’s success.
The report will also throw some light on the content and process theories of
motivation and the techniques enabling effective achievement of goals of Samsung. At
the end of the report applying concept and philosophies of oath goal theory of
leadership within Samsung and evaluating the relevance of team development theories
in organizational concepts and theories.
P1 Define how power policies and culture affect the growth of organization and group
performance.
The power and policies plays the effective role in relation to have the desire
outcome in the business enterprise. This will affect the concept of coordination in the
organization. In this manner there can be problem in relation to negative decision
making. The business enterprise of Samsung is taking various effective step in relation
to have expansion in the business activities with managing the performance of the
employees.
It can be defined in the following manner are as-
Positive power of influence- in relation to have the expansion of business thins kind of
process is very effective with the help of this organization can able to have desire
outcome. In order to make this process the firm has to hire those skilled individual with
the help of which desired objective can be achieved. This is helpful in enhancing the
confidence level of employees so that he can perform all the activities in the expertise
manner.
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Negative types of power- The activities of leader are not so effective due to this the
growth of the business Enterprise can be hampered. The leadership skill is need to
improved so that all taks can perform in the expertise manner. The training is to be
provided to all the employees so that entity need not to face the downfall in the
profitability of the business enterprise.
The hosfested culture decision is to be useful to make the effective comparison between the
things. This all are essential in order to run the business in effective manner this are in following
ways are as-
Power decision
longer term orientation
individualism
masculin etc.
P2 Evaluating how content and process theories of motivation and
motivational techniques enable effective achievement of goal in
Samsung.
Motivation is the internal and external force driving the individual to achieve the
particular goal and target. Motivation is the main reason which influence people action,
desire and need and also is the one way to direct the behavior of person (Alavosius and
et.al., 2016). Intrinsic motivation is the internal factors influencing motivation like self
confidence, prestige, desires etc while the extrinsic motivation is the external factors
affecting motivation like getting appreciation and reward by anyone. There are two
bases of differentiation of the motivational theory namely what are the factors which
cause motivation i.e. content theory and how the motivation takes place i.e. process
theory.
Content theories of motivation mainly explain all the factors whether internal or
external which is influencing a person to do a task. Content theory identify what are the
need and how are they related to motivation to fulfill those needs (Anderson, Potočnik
and Zhou, 2014). The different types of content theory are Maslow’s need hierarchy
theory, Herzberg’s two factor theory and Alderfer’s ERG theory.
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Process theory of motivation tells how actually the motivation is taking plan rather
than only identifying the factors related to the motivation. The various process theories
are Vroom Expectancy, Adams and Latham and Locke theory.
Maslow’s need hierarchy theory
The management at Samsung is usually following the Maslow’s need hierarchy theory
of the content theory which was introduced by Abraham Maslow. This theory
believes that human being is always motivated by the basic, internal and external
factors and constantly growing inner drive that has potential (Ankli and Palliam,
2012). There are mainly 5 levels of hierarchy in the Maslow need theory and
every time the individual fulfill the need individual move on to the other need. At
Samsung also the management tries to fulfill the lower level need of employees
and then move on to other level needs
Herzberg's two factor theory
The management at Samsung are usually following the Herzberg's two factor
theory at their workplace which is a type of content theory and was introduced by
Frederick Herzberg. This theory believes that human being are always motivated by the
basic, internal and external factors and which result in the job satisfaction (Barrick,
Mount and Li, 2013). These factors which are motivating an individual at work are slowly
changing over their lifetime but getting respect from anyone is the most motivating
factor at anyone's life at all the stage. Samsung has also discovered this theory and
then applied in their workplace ate all the level of management so that they can
increase the job satisfaction among the employee. In the Herzberg's two factors theory
there are basically two types which are supposed to motivate to do work and get
satisfied ate Samsung they are:
Motivators- these are those factors which if are present then they would motivate the
employee at Samsung and if they are absent then they will not cause any many
differences. These include challenging work at Samsung, recognition by supervisor and
responsibility towards work (Borkowski, 2015). All these factors if present then they will
help in job satisfaction and then in employee's productivity.
Hygiene factors- these are those factors which is are not present then they would not
be motivating the employee or would not be causing any effect or the working. But if
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those factors are absent in the workplace then they will surely demotivate the employee
at Samsung. These all factors include status, job security, salary and fringe benefits
they if are will not affect much on the employee's job satisfaction but if job security or
salary is not there then they will not help the employee to do their work.
In this theory Herzberg said that job satisfaction and dissatisfaction are different
factors which are motivators satisfiers and hygiene factors are dissatisfies.
Vroom Expectancy theory
This theory mainly believe that the behavior of an individual is the result of the
conscious choice which is the inner process of thought. All the performance of the
employee who are working in the organization are based on the factors like that of
personality, skills, knowledge and experience. Vroom theory differ from the content
theory like that of Maslow need hierarchy theory as in the content theory whole focus is
on the satisfaction of the employee and the factors which are motivating them. While the
process theory like Vroom expectancy theory suggest that the behaviour of an individual
is the factor which will be motivating them.
This is the other type of theory which is applied by Samsung at its workplace this
was proposed by Victor H. Vroom in year 1964. Vroom Expectancy theory suggest that
employee s at Samsung why do they select a particular behaviour over the other
(Chiang and Hsieh, 2012). Employees or managers will behave or act in a certain way
as they are motivated to specified behaviour. There is a specified equation in this theory
which is also used by Samsung like-
M=E*I*V
in this equation M= motivation; E= expectancy; I= instrumentality; and V= valence.
Motivation in Samsung and employee's will be how much and by what they are
motivated like condition or environment
Expectancy in Samsung will be employee's perception which will effort in the
performance of the employee.
Instrumentality in Samsung is the reward getting perception of the employees.
Valence in Samsung is the amount of reward or punishment which the employee is
actually getting.
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M2 Evaluation of Herzberg's two factor theory and Vroom Expectancy
theory.
The content theory used by Samsung which is Herzberg's two factor theory this
is very helpful in job satisfaction of the employee at Samsung. As Samsung is providing
a good and healthy environment to the employee and this is some way or the other
helping the employees this is the merit. Samsung is also giving the recognition to their
employees by the way of reward to give them job satisfaction and thus helping in
productivity of the employees. Drawback is that giving reward to all the employees are
not easy and if one is getting reward and the other is not then they will get demotivated.
The process theory is also been used by the Samsung and its management
which is the Vroom's Expectancy theory (Alavosius, and et.al., 2016). This explain how
and why the employees are enacting a certain behaviour and ho that is helping in the
motivation of the employee and this is the merit of theory. The drawback is that
Samsung is such a big brand with having around 300000+ employee all over the world
so it is difficult to analyse the behaviour of all employees.
All the manager and the leader at Samsung can analyse the factors which will be
motivating their employees and how they can use all the motivating factors. This will
further be helping the company and its management to increasing the performance of
those employees. If the employee at Samsung will remain motivated to work this will be
helping the company and management to grow their level of performance and ultimately
leading to higher growth and revenue.
Emotional intelligence is the capability which the individual is pursuing in
recognizing and analysing their own emotional attachment and that of others. They use
the emotional intelligence in thinking and managing the emotions which they are having
and then adapting the environment in which they are living. This will be strongly
influencing the personal quality of the individual and their own skill of self controlling
them. The leader of the team and his team members can gain the adjustment in the
team. Emotional intelligence will be helping them to adjust in any condition within the
team and thus making them flexible.
Psychodynamic approach is the combination of all the theories which include
the human functioning and that are based upon the interaction which is driving and
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forcing the individual from inside. Behaviourist approach tees us that how the external
factors which is known as stimuli will be affecting the behaviour of the responded. This
will be mainly taking in to account the unconscious mind of the human being and its
influence on the behaviour on them. Person centric approach deals with the person who
is dealing or seeing himself as consciously rather than on the mind set of a counsellor.
This approach involve listening, thinking, coaching and sharing ideas. While the
cognitive therapy is used to treat the depression, anxiety and phobias in the human
which they are suffering from. The process involve recognition of that particular disorder
and then treating it with the realistic ideas. Whereas the system oriented approach is
the thought process of thinking about the complexity of the system and then addressing
them all.
Conclusion: it is concluded from the above section that the leader or the manger of
Samsung should be using all type of psychodynamic approaches so that they can easily
understand the behaviour of the employee. This will be helping and leading them to
achieve the set target with full involvement of their employees.
P3 Explanation on the differed kind of effective organisation team.
There are various kind of team in the business enterprise this all are very helpful
in relation to achieve the desired objectives and there is need to bring all this team
together so that they can perform the activities in the harmony. With the help of well
manage tram the organisation can able to perform his activities in effective and efficient
manner. The activities are to be done in the expertise manner so that growth of the
Samsung company can be achieved.
There are number of teams with the help of which the desired objective can be fulfill are
as-
Functional: In this kind of department the all the activities is need to be performed in
the effective and efficient manner. In this the all the task is to be accomplished by the
individual so that they are able to do the whole work in effective and proper manner. In
order to carry all the function the business enterprise need to perform the activities in
active manner.
Problem solving: with the help of this organization can able to deal with various kind of
problems so that each thing is to be performed in the effective and efficient manner. It is
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essential to overcome from the organization issues so that whole enterprise can
perform their activities in the timely manner. Problem solving team in organization are
made to solve different issues that arises at the time of real project. (Anderson,
Potočnik and Zhou, 2014)
Project teams: The project team in the organisation are only made in order to deal with
the firm activities and to formulate effective strategies so that whole task can be
accomplished. With the help of this kind of process the enterprise can have the desire
result. In this relation the different person come to organisation in relation to perform the
activities in the effective manner. They ste the deadline to achieve the result in the
timely manner.
Role of virtual team in relation to development and networking-
In order to accomplish the desire profitability the various kind of technologies is to
be adopted such are as email, video, voice recording etc. to communicate the whole
work in the timely and effective manner. With the help of updated technology the thing
can be performed in the efficient manner. In order to perform the activities in the
effective manner the work can perform in the virtual manner by investing in the
outsourcing project. The whole task is to performed in communication manner so that
growth of the organisation. The coordination is the essence of management so that the
manager has to perform the function in the team manner.
Team dynamic and team work-
The all the things is to be conducted in effective manner are as-
Group- IN this two or more person are able to perform the function in the effective
manner. They both brought both together to accomplish the particular object of the
business enterprise. This kind of process is known as the group.
Team- in this the different team is divided in the group manner to carry the particular
objective of the business enterprise. These people are linked together in order to
accomplished the desire profitability of the business enterprise.
Differences- The major variation between the team and group is that the group pay
attention in order to achieve the common goal and team mainly focusses on the whole
team goals. In this it is essential to pass the responsibilities as well authorities so that
whole task can be performed in the effective and efficient manner. This kind of activities
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will be in the favour of the Samsung to promote the organisational activities in the
effective manner. This kind of process are helpful to generate maximum profitability in
the enterprise.
Tuckman's development model
This kind of model is focussing on the task which can be performed in the initial
stage so that the problem of complexity can be solved. With the help of this organisation
can achieve the end result. In order to have desire profitability the all task is to be
divided in the four stages such are as-
Forming- This kind of activities are very helpful in order to perform all the activities in the
expert manner by the individual. This kind of activities are essential to communicate all
the things in well effective and efficient manner.
Storming- with the help of the effective and efficient idea the task is to be conducted ion
the proper manner. In this individual person can give the chance to present his views so
that he can learn many kinds of things and organisation can able to achieve the desire
profitability.
Norming- in this kind of process the task is to be conducted in the harmony manner.
THJis is helpful to do all the work in the coordinated manner.
Performing- in this all task can be performed in the high motivational factor so that
brand can able to confidence level of the employees can be improved and in this
manner the firm can promote the over growth and development in the business
enterprise.
Bebin typology- in this by analysing the strength and weakness the firm is able to
understand the each role of each individual so that desired objective can be achieved.
This kind of process is mostly used by the leader and team developer so that
organisation is able to perform each activity in the efficient manner.
The implementer- In these people are having good kind of practical knowledge with the
help o this they can able to take implementation procedure in the effective manner.
The co- ordinator- This kind of category is inclusive of those people which can perform
the all the function in the well coordination.
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The shaper- In these people are having differed nature such are as outgoing, dynamic
and assertive. They are highly motivated in order to accomplish the desire profitability of
treh business enterprise in the following manner are as-
Soft and hard communication-
In this soft skill can be known as that if person is having two skills such are personal
and interpersonal with the help of this they can coordinate the whole the working
activities in effective and efficient manner. In this the interpersonal skill is very helpful as
it supports the person to communicate the things effectively with the help of great
knowledge and idea the individual is able to get success. It is essential for the Samsung
firm to do whole task in the positive manner.
In hard communication the enterprise is need to deal with the various particular subject
such are as – Typing, programming and accounting.
Conflict resolution- Due to the obstacle the growth of the business enterprise can be
hampered in the badly manner. The profitability as well productivity can be reduced. In
order to overcome from this kind of activities it is essential to have the resolution so that
task can be performed in the effective manner. To have the perfect solution to the
problem the leader can do the activities in the activities with the proper skilled manner.
IN this firm is able to take the effective decision so that the success of the organisation
can be measured.
The various kind of the leadership theories are as-
Contingency theory- this theory states that there is no single way of leading anything. To make
the whole process in the effective manner there is need to do the things effectively. In this the
leadership style should be based on the following factors with the help of this can be easily
certifies that the people are performing there activities at the maximum level in the cerrtain
places.
Behaviour theory- This kind of the theory are focusing over the effective perception of the
people which are as related to the physical and social characteristic of the person. This kind of
the factor can affect the relationship of the person in the harmful manner.
Transactional leadership theory- This kind of the theories is also known as the exchange
leadership theory. These are the characterized between the person like leader and the followers.
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This kind of the theories affect the relationship of the person in the positive and mutually
beneficial manner.
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P4 concept and philosophies of Path Goal Theory of leadership styles
within Samsung to achieve their sales target.
To: Samsung Retail store UK
From: Jane (or Your Name)
Date: 15th December 2017
Subject: Concept and Philosophies of Path Goal Theory in Samsung.
Aim: To analysis the impact of Path Goal Theory to achieve the sale target: A case
study of Samsung.
Path goal theory states that there is a specified behavior of leader who is leading
and motivating the employee which is best fitted to employee and work environment in
order to achieve a goal. If there is a particular goal of Samsung then this will be
motivating the employee and thus they will be satisfied to become more and more
productive for company.
In every organization the most important aspect is the leadership style to lead he
different team within the organization as it would be beneficial for the team to have
effective leader in different situations. The more the Samsung will focus on the different
style of leadership as discuss according to the path goals theory which bring the various
behaviour of the leaders which can be effectively stay to the employees and work
environment to achieve the organization goals (Ankli and Palliam, 2012). As the path
goals theory is the deep process which will suggest the basic stages such follows:
 As to determine the employees and environmental traits.
 To select the leadership style
 Focus on motivational factors which can be helpful in employee’s success.
Therefore, the path goals theory will help to achieve the Samsung sales target with their
define leader which can easily work according to the style of leadership such as follows:
Supportive: as in the Samsung it will help to bring the different leadership style which
can achieve the sales target with the proper support of leader in different situation have
befitted to increase the revenue for Samsung. This type of leadership style try to
coordinate with task and work till output will not get easily.
Directive: As this type of the leadership style leader will analyze the situation and tell
each and every team members to perform the different task under his supervisions. As
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the directive leader will communicate with team in an effective manner so that sales will
achieve according to the marketing team decided for the various periods (Chiang and
Hsieh, 2012). It is the directive leadership who will make the and everything among the
team as well in environment. This is very importance in Samsung as it will be helping
the company can achieve the target.
Participative: This type of leadership behavior will participative with the sakes team to
achieve their target to maximize the sales of Samsung. As the participative leadership
style is effective and affects to manage the work in the organization. Leader will himself
perform the task with team members to achieve the organizational sales target with
various decision of leader and help to subordinates by giving effective training to them
to increase the sales. These behaviours will allow the employee and management of
Samsung to know each other and forming a healthy relationship between them both.
Achievement: This type of the leadership behaviour will help to bring the various
challenges target for the team members and leader will expect from them to meet that
target at their highest level. As they will show their ability to fulfil the needs. As it will
help to increase the sales of the organization. All the target of Samsung like that of profit
and sales maximisation can be achieved by this type of achievement behaviour of the
manager at Samsung
Contemporary leadership- according to this leadership style there occur that both the
leader and the follower will be motivating each other. This is a transformational process
of both the leader and their follower.
Situational leadership- in this type of leadership theory it is believed that all different
type of situation will be requiring a different type of leadership style and there is no
definite style or theory which will be guiding the employee. And these also depend upon
the behaviour and characteristics of leader as they can act as a leader in Samsung
whenever the situation raised.
Contingency leadership- in this type of leadership style all the leader are of the
believe that there is no perfect form or theory of managing the people, guiding them or
leading them. But all these things only depend upon the external and internal situations
of the company. A good leader always apply his own theory or style of managing,
leading and motivating its employee and they all are different form each other. Samsung
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is an open system of organisation which need management to satisfy and balance the
internal and external need to people of Samsung.
Conclusion: this is concluded that there in Samsung are no definite style or theory
regarding managing, leading and motivating the employee. All of these only depend
upon the leader, his behaviour and the situation in which they are working. Path goal
theory which states that there is a specified behaviour of the leader that will be fitting the
employee and work environment in order to achieve the target. So with the help of Path
goal theory Samsung can achieve its sales target by joining and linking the individual
and organisational goal together.
Recommendations:
 More managers should be taught how to become leader and should know how to
motivate the employee.
 Path goal theory should be utilized and applied to the management and
leadership style so that goal can be achieved of sales and profit maximisation.
 All the managers must be of supportive nature in Samsung so that they can bring
their subordinate in front and motivate them to achieve targets.
M4 Exploring how Path goal theory is influencing behaviour
As what is the leader doing and how their behavior are influencing the employee
motivation are very important. The behavior which the leader is having will also
complement their subordinates at workplace employee will be following their
leader in all their way. Managers at work always show the best path to their
subordinate so that they can achieve the organizations and self goal. All the
leaders at Samsung need to involve in different type of leadership style so that
they can attain the goal.
CONCLUSION
Hereby it has been concluded that, organization behavior is the important thing in
order to perform the all the activities in expertise manner. With the help of motivational
and leadership theory the growth of the organization can be possible. In this the various
other theories is also given which is helpful to have desired outcome of the business
Enterprise. The Organizational behavior is the confined study of the human behavior in
13

the particular situation and condition which help to understand the interaction of the
humans in the organization. The Samsung is the most famous Korean multinational
corporation and comprising numerous affiliated businesses and all united under
Samsung brand.
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