LSBM303: Improving Information & Knowledge Systems at Samsung UK

This portfolio assesses Samsung UK's strategies for managing communication and the importance of information systems for company growth. It explores primary and secondary data collection approaches, existing information sharing methods, and proposes changes for improving the collection, formatting, storage, and dissemination of knowledge and information within the organization. Key recommendations include using technology-based data storage tools, providing upgraded software, training employees, creating comprehensive stakeholder databases, and establishing multi-level customer care training. The portfolio also emphasizes the importance of monitoring information systems, providing feedback mechanisms, and analyzing communication scopes to foster healthy business relationships. The analysis is supported by a bibliography of relevant sources.

Improving Systems Relating to
Information and Knowledge
Task 4: LO4 [AC 4.1, 4.2, 4.3]

Introduction
 Strategies of Samsung UK for managing communication
 Necessary to have information system
 Channels to acquire data can be beneficial for company growth
 Can provide appropriate framework for the organisation to
follow

Primary data collection approaches-
 Group discussions
 Employee interviews
 Performance review of projects
 User surveys

Secondary Data collection approaches
 Bibliographic information
 Recorded database
 Cultural background studies

Other existing information sharing and collection methods
 Mails
 Social media
 Websites
 Telephonic information
 Reports

Changes for improving collection, formatting, storage and dissemination of knowledge and information
Hypothetical results of primary data can be
drawn
Information of the competitive set should be
evaluated
The study of the market before launching any
new gadget

Changes for improving collection, formatting, storage and dissemination of
knowledge and information
Using technology based data storage tools
Providing upgraded software to store data
to employees
Train the technologically challenged
employees
Easy to retrieve backups

User-friendly strategy to improve access and
usage of systems
Create comprehensive database of the
stakeholders
Providing appropriate access codes to the
persons it concern
Appropriate supervision of the recorded
data

User friendly strategy to improve access and
usage of systems
Provide multi-level training to customer
care
Establish free flow of upward and
downward communication
Conduct evaluation at regular intervals

User-friendly strategy to improve
access and usage of systems
 Managers monitor the information system
of various department
Provide scope of feedback to the
employees and other stakeholders.
Analyse the scope of communication to
establish healthy business relationship

Bibliography
 Samsung UK. (2016). Mobile, TV, Home Appliances & Electronics | Samsung UK. [online]
Available at: http://www.samsung.com/uk/home/ [Accessed 10 Dec. 2016].
 Begoli, E. and Horey, J., 2012, August. Design principles for effective knowledge discovery
from big data. In Software Architecture (WICSA) and European Conference on Software
Architecture (ECSA), 2012 joint working IEEE/IFIP conference on (pp. 215-218). IEEE.
 Kumari, P.V., 2013. The Role of Human Resource Information System on Organisation
Effectiveness. Siddhant-A Journal of Decision Making, 13(2), pp.68-72.

Thank You