BMSW 5101 - Analyzing Organizational Beliefs & Behaviors at Samsung

This report examines the impact of organizational beliefs, attitudes, and values on workplace behavior within Samsung Electronics, with a particular focus on the changes brought about by the COVID-19 pandemic. It analyzes how pre-pandemic leadership and motivational theories, such as contingency theory and Maslow's hierarchy of needs, were affected by the shift to remote work and the challenges of maintaining employee motivation and productivity. The report discusses the impact on organizational culture, production processes, employee motivation, and customer satisfaction. It also explores the changes in the company's value system and workflow due to the pandemic, highlighting the increased pressure on employees and the disruption of established management theories. The report concludes with recommendations for reshaping the workplace in the post-COVID era, emphasizing the need for flexibility, employee well-being, and adaptation to new ways of working. It also includes a personal reflection on the learning gained from the assignment.

DEVELOPING WORKPLACE
CRITICAL THINKING
Module code: BMSW 5101

Table of Contents
Introduction ..........................................................................................................................................3
ORGANISATION BRIEF INTRODUCTION..................................................................................................3
MAIN BODY ...........................................................................................................................................3
Analysis how organizational belief, attitudes and values that affect the workplace behaviors
within application of suitable theory................................................................................................3
Impact over the workplace pattern of organization due to COVID...................................................5
Changes faced in context of belief, attitude and value system due to COVID..................................6
Post-COVID.......................................................................................................................................7
behaviours and Attitudes.................................................................................................................7
that Will reshape the.......................................................................................................................7
Workplace........................................................................................................................................7
Recommendation.............................................................................................................................8
CONCLUSION.........................................................................................................................................8
Reflection..........................................................................................................................................8
References ..........................................................................................................................................12

Introduction
In this assignment I will be writing a report about how do organizational
beliefs, attitudes, and value systems affect workplace behavior. As we have been taught by
our lecturer what are the meanings of critical thinking and how to apply it in an organization.
Critically thinking skill encompasses the skill in the person that helps him/her to involve in
independent thinking or reflective thinking (Paul and Elder, 2015). It is capable to recognize
the logical links among the ideas, to construct, assess or identify the opinions, distinguish
the mistakes/inconsistencies, solving different problems in a systematic manner, to
recognize the importance of relevance of the ideas and to reveal on the reasoning of a
person’s own values, beliefs and attitudes.
On the other hand, the critical thinking skill is not about the matter of gathering information.
However, an individual is not being a good critical thinker if he/she has sharp memory as
well as knows many facts (Clay-Warner and Robinson, 2015). Then, both positive and
negative events initiate critical thinking skills. Thus, critical thinking is rational and emotive.
ORGANISATION BRIEF INTRODUCTION
Samsung Electronics was founded in 1969 and quickly became a major manufacturer in the
Korean market. During this initial period a burst of growth came from the burgeoning home
electronics business and the company began exporting its products for the first time.
Samsung Electronics also acquired a 50 percent stake in Korea Semiconductor; further
solidifying Samsung Electronics' position as a leader in semiconductor manufacturing.
MAIN BODY
Analysis how organizational belief, attitudes and values that affect the workplace behaviors
within application of suitable theory
Organization belief, values and attitude are the guiding principles for the company which
provide them guidance and purpose. It helps the company to manage their relationship with the
employees and customer (.Kerr, S ., 2019 ). Beliefs are assumption that company hold based on
their previous experience and Value is the creditable ideas based on things, concepts and people.
Company belief, value and attitude affect the work place because it develops motivation and passion
and confidence in the employees. It will help to develop passion among individual and lead them to
achieving better result. Company Attitude help the employees to shape in the right way and
influence their behavior to achieving a favorable outcome.
Samsung follows different leadership theory and motivational theory which help the
company to improving their belief, attitude and values that affect the workplace behavior (Owusu-
Agyeman, 2021). Before covid pandemic, company follow contingency leadership theory which is
very beneficial and important for them . Contingency theory is an organizational theory that claimed
that there is not the best way to organize a corporation, take the decision and lead the company.
The optimal course of action depending on the company external and internal situation. It helps

company leaders to flexibly choosing and adapting effective strategies which help in the changing
situation at the particular period . This theory helps the company to take right decision in covid
pandemic. Contingency theory explain various situational factor that can affect the direct
relationship between independent and dependent variables in the company.
It is a management theory that suggest very appropriate style and solution on the basis of
current situation. Contingency manager pay attention to every situation and make effort to find out
the best solution for the problem. It is beneficial for Samsung because it gives the potential to the
company to learn from the situation. They have ability to adopt external pressure and applying
changes in the company . This theory helps the company to making their values belief and attitude in
an effective way on the basis of the situation. Further more this theory help the company to create
better working behavior on the basis of understanding the situation.
Before pandemic, the company has adopted Maslow hierarchy theory in order to ensure
motivate the employees. It has been performed by Samsung in context of managing attitude, belief
and values that affect the employees to fulfill their need. Maslow hierarchy of need theory includes
five level of human needs that allow to fulfill their individual need (Jungert, 2021). This theory
helps the company to determine how to effectively motivate the employees and fulfill their needs.
Keeping employees engaged and motivate them is important for achieving the company and making
positive working environment.
Abraham Maslow created this theory that human is motivated by five essential needs. The
needs are physiological, safety, social, self-esteem and self actualization need.
Physiological need- This includes basic need such as food, water, sleep, monthly salary, comfortable
working environment and essential facility .
Safety need- This includes having formal contract of employments well as other benefits includes
comfort, security, stability, pension scheme and sick pay. There should be an importance of safety a
security in the working environment.
Social needs – It includes social image, prestige, status which help the employees to increase
confidence. Managing the employees social needs can usually done through promoting groups
working across team, department and different level. Motivating and encouraging team member
and employees through social activity help the company to increasing the employees' productivity.
Make use of communication tools like zoom meeting, Microsoft team help the employees to
socialize and collaborate other team employees. Management are conducting regular
meeting and catch with their employees increase social awareness. The company organize various
fun games like online quiz to bake alone help the individual to connect with each other. There are
various option for increasing social need for the employees in the workplace.
Self esteem- This level is most important for motivating the employee in their work place. It includes
showing respect for other and congratulations are important in this level for increasing job
satisfaction. A 360 degree feedback and appraisal help the company to give reward to the
employees for their contribution. Peer to peer recognition program, social interaction program will
celebrate employees achievement and confer respect.
Self actualization- It is last and highest level of motivation factor. By conducting regular talent
planning meeting between manager and HR and discussion with the employees help to motivating
them(Ștefan 2020.). The Samsung offer fast track management program which help employees to
fulfill self actualization need. This theory helps them to making belief, value and attitude that affect

the company working environment. This theory helps the company to motivating their employees
and fulfill their need so that they give productive outcome.
Impact over the workplace pattern of organization due to COVID
COVID has been proven one of the drastic negative element that has impacted the
workplace pattern of organization in drastic manner. Also, this has impacted the pattern belief,
attitude and values that has been adopted by the company. In the upper section of the report it has
been analysed that, SAMSUNG has adopted the theories in context of developing effective
workplace that assures higher values to employees. However, due to pandemic the working pattern
of the employees has been changed that has impacted the ways in which the company has adopted
the theories. In order to understand this concept with clearance, here is the explanation of major
impacts that has been faced by SAMSUNG in their working pattern:
Impact on Organizational Culture:
This refers to the shared beliefs and values of employees in the organization. Organizational
culture plays effective role in maintaining the interaction among the workplace. Often, it helps in
managing effective communication among the employees. SAMSUNG has adopted the Hierarchy
culture. The Theory Of Hierarchy culture states that, in an organization the culture must be adopted
in such manner that defines clear roles and responsibilities of employees. Due to COVID the lock-
down has been introduced (Van Khuc, 2021). Therefore, the organizational culture of SAMSUNG
got impacted as the employees has been shifted towards work from home policy. It was hard to
report immediate superior from their subordinate. Thus, this has impacted the flow of
communication. As a result, the working procedure got impacted.
Impact on Production process:
Due to COVID the resources become hard to acquire company was not able to carry
technological resources with the help of import procedure. This has impacted the production
process of the company. Samsung needs to assure consistent supply in market. Due to Lack of
resources the production process of the company gets impacted. This has further impacted the
profitability of the company.
Impact on Employees motivation:
The Theory of human relation is concerned with maintaining the values, beliefs and attitude
of the employees. Thus, this is associated with the management of the social structure at the
workplace. In COVID the company has mainly shifted its attention over managing the working
procedure as many of the employees become COVID positive due to which the ratio of employees
who are working in company become less. In such situation, the pressure over remaining employees
has been increased (Ishii and et.al ., 2020). Thus, the disturbance in the application of human
relation theory has been witnessed. The motivation of the employees has been reduced that has
impacted their pattern of working in the organization.
Impact on Customer satisfaction:
SAMSUNG has been proven one of the leading firm that focuses over the internal and
external environment equally. The major focus by the company has been made over their internal
environment that helps in performing the effective working procedure that meets the customer
requirements. The theory of customer satisfaction states that customer makes purchasing in
accordance with their belief and attitude. However, at the time of pandemic the online presence of

SAMSUNG was effective. Even-though the company did not witnessed the more number of
transaction.
Changes faced in context of belief, attitude and value system due to COVID
Samsung has been proven effective enough in maintaining the belief, attitude and value
system that has affected the workplace behaviour in positive manner before COVID. However,
during the COVID the situation has been changed it often impacted the belief attitude and value
system in the organization that has impacted the workplace behaviour of the company. CEO of the
company has always focused over the welfare of employees. However, the pandemic has shifted the
attention over reducing the risk for the company. In this context heavy pressure has been made over
the employees to reach the targets. It has been found from various studies that, even at the time of
Pandemic Samsung has tries its best in order to assure effective services in market. The major
changes that has been faced by the company in workplace behaviour are:
Disturbance in synthesize work-flow
The excessive work pressure has been created over those employees who were not positive
at the time of COVID. However, their well-being has been taken in consideration ineffective manner.
The scientific management theory is associated with the management of the synthesizes workflow
that helps in managing the productivity of the employees (Dahlgaard-Park and et.al., 2018). Thus,
this helps in increasing the productivity of labours and employees and often creates higher morals in
them. Due to COVID, the application of this theory has been impacted as the rate of employees
become less in the company. Thus, the workflow procedure gets impacted as the remaining
employees has experienced high pressure.
Value system of organization
The system theory of management states that organization is like a human body that is
consists of different components and all of these components delivery effective strategies for
organization. Thus, this theory has been adopted by Samsung in term of creating effective value
system in organization (Klein, Solinger and Duflot, 2022). Thus, this value system of organization
has been impacted due to COVID. As due to social distancing large number of employees was
working from home and the appropriate system of communication and feedback got impacted.
Thus, the COVID has impacted the Value system of the Samsung that was associated with the
effective system of working. Furthermore, the value of employees often impacted.
Impact over attitude aspects
Samsung company has adopted the attitude that derives from the Bureaucratic
Management. This management has been adopted when organization is large and have multiple
layers of management. Thus, earlier the organization used to adopt the Bureaucratic Management.
However, during the COVID this attitude of Organization has been impacted. As the multiple layer of
management has been transmitted over online platform due to work from policy and this has
creates the ineffective management as many of the employees does not able to cooperate in
effective manner due to Work from home policy. Often, many employees have to adopt the family
responsibilities and workplace responsibilities at same time. This has made situation more complex.
Post-COVID behaviours and Attitudes that Will reshape the Workplace
More focus over personal safety

Samsung company focuses over the personal safety of employees more rather than before.
AS COVID has made everyone serious regarding the personal hygiene as it impacts the spread of
infection and health on an individual (Buheji and Buheji, 2020).
Social distancing creates team unity
Working from home will lead to share the personal stories of employees in this manner the
team unity can be created within managing the interaction among the employees. In this manner,
the social distancing will make bond among employees more-stronger (Kaushik and Guleria,
2020).
Flexibility in working
After COVID the flexibility has been assured in the working procedure of the company as
organization has been shifted over remote working in order to recreate the attitude, belief and value
system that helps in managing the organization working procedure. Thus, the flexibility to
employees will be assured.
Recommendation
The major recommendation to the Samsung that will help in managing attitude, belief and value
system at the workplace.
Focus over employee mental well-being
It is important to focus over employees well-being as during COVID large number of
employees have lost their family members and faced crisis. Thus, this has impacted them in drastic
manner. Therefore, Samsung must focus over managing employees well being. As a result, this will
impact the physical well-being of employees in positive manner (Giorgi and et.al., 2020).
Support assure to employees
Support needs to be assured to employees so, the value and belief of the employees can be
maintained and their attention can be drive towards the effective working in organization. Many
employees find difficult the concept of remote working. Therefore, leaders of Samsung must provide
support to employees.
Technological training session
Training session needs to be organized for employees so, they can learn the remote working
as now it has become important element after COVID. Samsung is a technological company
therefore, the employees must be highly trained therefore, training should be organize that helps
employees to learn and perform remote working in effective manner.
CONCLUSION
From the above report it has been concluded that, attitude, belief and value system are the
major important aspects that helps in managing workplace procedure in the organization. There are
large number of challenges has been faced by organization in this context. However, effective
understanding and application of theories can help in the management procedure of the company.
Along with this, report has highlighted the impact of COVID over the working procedure of company.
Also, ways in which attitude, belief and value system got impacted has also been analysed in the
report. Lastly, the report has provided the recommendation over managing the challenges that has
been faced due to COVID. Thus, the report has come over final conclusion and that is attitude, belief,

value system are the major parameters that acts as a support system in increasing the effectiveness
of working procedure.
Part 2
Reflection
week- 1
During this section, I was experiences various thing in class and I learned different skill
which help to develop my personality and knowledge. I learned about critical thinking skill and how
that skill help the individual. I was learn about workplace and changes in the class. I also learned
about various management theories and knowledge about logistics in the class. By learning all this
topic which give me confidence and knowledge about these topics.
I feel, I learn various management theories knowledge which I don't know before. I feel that
this section help me to increasing my knowledge and skill. I learned time management skill from this
week section. It helps me to increasing me focus and my concentration on the particular topic. With
the help time management skill, I improve my productivity and learning skill. It helps me to
prioritizing the activity on the basis of their importance and achieving my objective. Time
management skill organize my time intelligently so that I can use my time more effectively. I
t helps me to achieving my goal more effectively and efficient manner. I was thinking that I
never learned time management skill because it is difficult for me. I was think, I have no capability of
managing time and work in effective manner. Now this day I learn time management skill in a very
effective way and it helps me to achieving my goal in more productive way. In the future, this skill
will help me to develop my personality, discipline and self awareness. I will help me to develop my
inner and outer personality foe any profession.
Week 2
During this section, I was learned various topic and how they affect to the workplace in the
class. I learned about belief, values and attitude of the organization and how they affect the
workplace behavior. I learned about what is critical thinking and how they affected to the individual
in personal and professional life. I learned about the importance, concepts and components of the
critical thinking. During this section I was improved my communication skill, which help me out
enhance my confidence.
I feel, how much communication skill is important in life and enhance my personality. This
skill help me to boosting my confidence, my personality, vocabulary skill. I feel how much important
to learning various topics in life. From that section, I learned communication skill and their
importance in my life. It helps me to improving my personal and professional relationship by
understand to the other people. This skill help me to exchange information, knowledge, relation
with other. Communication skill is very important in my life because it gives me confidence to
express myself in front of anyone. It helps to me convey my through and my feeling more effectively
and proper way so that other person understand very clearly and in proper way. I was thinking,
effective communication was very tough for me could not learn.
After that section I work hard and improving my communication skill because I know the
importance of communication skill. In the future, this skill will help to achieving my life goal and
professional goal. This skill help me to satisfied my self-esteem need and self actualization needs.

Week 3
With the help of these sessions, I was able to perform critical thinking based on intellectual
skills and psychological habits. I observed it helps to make it easier to solve problems and discover
truths as well as communicate clearly. Also, I learnt that by critical thinking problems can be easily
get solved by thinking clearly and it adds value as well. I applied the human relation approach theory
which is a basic approach to the management which emphasizes importance of individual attitudes
and interpersonal relation for organization effectiveness. Human relation approach also used for
attentional, building up social interactions, and the achievement of individual. It increases the work
productivity only when the proper attention is provided by the management. Managing the relation
and motivation is important in workplace for better outcomes. Development of workplace requires
the human relation approach (Miller and et.al., 2018).
I observed that the proper communication and thinking critically skills are useful to work in
teams as well. In team building, I get to know importance of teams and some skills which are
important for the formation. I learnt about time management and its importance and also I applied
this on my daily basis as I found how the managing the time makes work even easier overall it leads
to advantages. Secondly, I learnt about critical thinking which allows creating better and familiar
decisions. Also, I found that Thinking critically about the aspects helps to get through all sides of
issues such as reflecting to experiences and get to know about others opinion. In team listening is
also important, I can say that working with open mind because team members see things from
different perspective and listen them out.
Week 4
In this session, I learnt about management skills in which I analysed that people can develop
even better for easy to carry out solutions to the problems and make decisions as with rapid changes
in business. I get to know about the logical stages or problems and how people observe to think in
creative and critical way. With management skills, I get to know about interpersonal skills in which
effectively dealing with is important. Management jobs is all about people and able to build
successful relation is inherent. I learnt about forward planning and strategic thinking in workplace is
important to think about bringing the changes in future plans. I applied problem solving and
decision-making useful as there are many problems which is faced in workplace and I assumed that
for dealing with issues skills are important for dealing with issues and handling over the situations
(Sadagheyani and et.al., 2021). Further, I found out about the commercial awareness and it is in
demand, by the recruiter it is the something where the most of the graduates lack. I can say that
awareness about the organization mission and aims is to be seemed and understanding of the sector
to which company belongs. I found out that There are political and economic issues which creates
the negative effect as well. I thought people with good communication skills should be supportive
for the workplace as it brings very positive outcomes for the company. In my opinion mentoring
works towards the advising staff and building their confidence as well as motivation.
Week 5
With the help of this session of week 5, I was able to learn some problem solving skills and
this helped me in understanding the aspects as to how I was able to gain this skill. With the help of
this skill, I was able to create value for how the problems are solved within the management and at
the workplace. I have experienced by working with certain members in the team and have analysed
that how some problems are solved and analysed at large scale. In this session, I have learned that it
is very important to identify and solve certain problems which helps in accessing the different
measures of how I was able to improve my work at large scale. In my personal and professional life, I

have learnt that how certain critical issues and problems are solved at large scale (Nisha and
Rajasekaran, 2018).
The existing theory fitted with the experience is devised me and helped me in analysing that
how effectively the management theories are undertaken. The management theory which helped in
solving the problems was analysed and identified as how the information and details were collected
at large scale. The Appreciative Theory of management helped me in understanding that how certain
problems are solved in significant manner.
Week 6
In session of week 5, I have learned that how decisions are made. This helped me improve
my decision making skills. With the help of decision making I was able to create value for my work
and take appropriate decision sunder different circumstances. I had the experience of taking
appropriate decisions at right time. With the help of decision making skills, I was able to apply and
learn many techniques which will help me in creating value for the aspects of how the growth and
development of the workplace was taken into consideration. In this session, I was also able to learn
analyse the problems and then accordingly take the decisions (Jordan, Ashkanasy and Lawrence,
2022).
The management theory which was applied while learning in this session was Contingency
Theory. With the help of this theory and its application, I was able to address and analyse that this
organizational theory claimed that there is no best way to organize a workplace or company which
leads a company and makes the decisions. My old thinking was that I was unable to take decisions
which made it difficult for me when I was in some difficult situation and was unable to solve it. My
new thinking has been immerged as positively thinking towards taking a decision which will help me
in my future work and will improve my performance.
Week 7
In this session of week 7, I have learned that beliefs, attitudes and values are the major part
of behaviour which are addressed and are identified along with recognition at the workplace. During
the session, I had felt that that emotional awareness is must skill which I should learn with the help
of attributing to certain beliefs, attitudes and values. This will also help me in my future professional
as well as personal career. I have felt that while understanding beliefs and values, I will be able to
many things and learn new behaviours which will help me in understanding and learning certain
skills and values at large scale (Parlamis and Monnot, 2019).
With the help of existing theory which is Systems Theory was being taken into consideration
at large scale. The theory was taken into application which helped me in understanding system’s
dynamics, conditions and constraints at every level and in every field within the workplace. My old
thinking was that I used to work in a very professional manner which creates problems in my work
ethics and created confusions in my beliefs and attitudes. My current thinking is that I have learned
to be open minded and understand some things in a positive manner so that being emotionally
aware helps me in creating value of myself.
Week 8

In this session of week 8, I have learned that how to be innovative and creative by improving
my creative skills. The experience which I have gained is of the aspect which helped in addressing
that how effectively and in appropriately I am able to improvise my creative and innovative skills at
large scale within the workplace. I felt that I will be able to improve my creative skills through the
analysis of how the successful innovative companies are analysing the value of the workplace. The
company’s innovative potential also was understandable and provided me knowledge within this
session (Kumar and Sudarshan, 2022).
The existing theory which was undertaken and was learned about in the week was about the
innovation potential assessment at large scale within the company or at workplace. My old thinking
was that I was unable to think some of the very creative and innovative ways while performing any
kind of work. My new thinking is that I am now able to understand things which has heled me in
analysing and creating new ways of thinking in more innovative and creative manner. This skill of
thinking creatively will help me in addressing and analysing different growth and development
aspects in my professional career stages.
Weak 9
In this session of week 9, I had learned about sustainable development which has helped me
in creating value for knowing and understanding the meaning about this topic. Also relation between
beliefs, values and attitudes were also discussed. There were also future proofing details learned in
the most effective manner. There were different types of sustainability learned within this topic of
week 9. With the help of this, I am able to improve my commercial awareness skill which will help
ion my future professional career (Hill, Overton and et.al., 2019).
I have also felt that there are certain aspects of growth and development which will help me
in creating value for the work at large scale. Also, there were certain beliefs which were made
understood and provided knowledge of understanding some things. The old thinking of me was not
much diversified while in my new thinking process, I am able to analyse the aspects of how to be
commercially aware so that sustainability measures and development are understood.

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