Management and Operations Report: Leadership & Management Analysis

This report delves into the core concepts of management and operations, emphasizing the roles of leaders and managers in various situational contexts, using the Sanctuary Group as a case study. It explores leadership theories such as situational, systems, and contingency leadership, evaluating their strengths and weaknesses within a work environment. The report outlines key approaches to operations management, including Total Quality Management (TQM), Just-in-Time, and Kaizen, and highlights the importance of these approaches in achieving business objectives such as cost minimization, enhanced performance, and effective time management. Furthermore, the report assesses how internal and external factors within the business environment impact operational management and the decision-making of leaders and managers, analyzing their effects on the business environment and the wider community. The report provides a comprehensive analysis of management and operations, offering valuable insights into leadership strategies and operational efficiency within a business context.

Management & Operations

Table of Contents
INTRODUCTION...........................................................................................................................1
LO2..................................................................................................................................................1
P2. Examine examples of how the role of a leader and the function of a manager apply in
different situational contexts........................................................................................................1
P3. Apply different theories and models of approach, including situational leadership, systems
leadership and contingency..........................................................................................................2
M2: Assess the strengths and weaknesses of different approaches to situations within the work
environment.................................................................................................................................3
LO3..................................................................................................................................................4
P4. Explain the key approaches to operations management and the role that leaders and
managers play..............................................................................................................................4
P5) Explain the importance of and value of operations management in achieving business
objectives.....................................................................................................................................5
M3) Evaluate how leaders and manager can improve the efficiencies of operational
management.................................................................................................................................6
LO4 .................................................................................................................................................7
P6) Assess the factor within the business environment that impacts upon operational
management and decision-making of leader and managers........................................................7
M4) Analyse how these different factors affect business environment and wider community...8
CONCLUSION................................................................................................................................9
REFERENCES..............................................................................................................................10

INTRODUCTION
Management and operation is explained as the organisational activity which helps business
to perform better in different situation for the purpose of accomplishing the goals on specific
time period (OPERATIONS MANAGEMENT, 2019). It is necessary because it simply allows the
management to know about the specific requirement of customers which directly helps to utilise
the resources in a systematic manner. The current organisation report is based on Sanctuary
Group which was incorporated in the year 1995. It mainly operates in the area of England and
Scotland.
In context of the file, different topics will be covered which will explain about the role of
leader as well as manager who plays the vital role within the organisation. Number of theories
will be discussed which will have direct link with management and leadership. Also, importance
of operational management will be explained that how it can be effective in accomplishing the
overall goals of an organisation.
LO2
P2. Examine examples of how the role of a leader and the function of a manager apply in
different situational contexts.
In any of the business organisation, leader and manager are those people who has the
responsibility to perform any of the task in a specific manner. There are number of those
situation where unexpected decisions are needed to take by manager and leaders so that goals
can be achieved. In context of Sanctuary Group, their manager and leader will have to tackle
different situation through which target can be accomplished. Below, some of the situation has
been discussed.
Example 1
Executing new project: The organisation like Sanctuary Group, had faced the problem
related conflict which started between new and previous employees. The issues was created
because new employees were added in the company as per the requirement of organisation. But,
there was lack of co-ordination among new and existing employees. In this respective condition,
the role of increases automatically as they are required to motivate their employees and make
them understand that how they can develop co-ordination for effective result. Here, it will be the
responsibilities of manager to develop plans and ideas which will be helpful in conducting any of
1

the activity. On the other side, leader will have to provide proper training that how new project is
required to be done by implementation of new plans and policies.
Example 2
Implementing plans and policies: Company like Sanctuary Group is unable to
implement their new plans and policies in a best possible manner because they were not effective
in analysing the situation. For the purpose of dealing with this types of situation, it will be
important for the manager of Sanctuary Group to develop plans and idea by using their
experience. It will directly or indirectly allow to attain the targets on specific time period. On the
other side, it will be leader who will have to select the employees on the basis of their skills and
talent and according to the necessary training will be required to be given to them.
P3. Apply different theories and models of approach, including situational leadership, systems
leadership and contingency.
In present scenario, there are number of theories for leadership which can be used by the
management and leader of the company through which effective results can be used. Below,
there is the discussion about different theories which can be helpful for business organisation like
Sanctuary Group.
Situational leadership: It is the theory which can be adopted by any of the person either it
can be leader or as well as manager. It is effective leadership style because it can simply allow
them to perform better depending upon the situation of organisation. In context of Sanctuary
Group, it can be clearly said that this be one of the effective leadership style which allow to take
positive decision through which goals can be accomplished easily (What Is Situational
Leadership, 2019). As company is mainly focused through the betterment of care facilities for
elder and disable people, their leader will be able to decide that how they are required to work
according to the situation. It will simply not allow to affect any of the goals and objective of the
company.
System leadership theory: This is the theory which can be used by business
organisation for purpose of implementing any of the new plans and policies. This will directly or
indirectly help to uplift the standard of work of an organisation through which goals can be
accomplished easily. In context of Sanctuary Group, their leader and manager can simply take
lots of benefit from this respective leadership theory because they will be able to take those
decisions through which each and every work can be managed in a systematic manner. If in any
2

of the circumstances, new project is required to be commenced then leader and manager can play
the most important supportive role in achieving the targets.
Contingency Leadership Theory: There are number of situation where suitable decision
are required to be taken and specially when organisation requires changes. Whenever any of the
changes required then in that respective situation contingency leadership can be used. In context
of Sanctuary Group, their leader can take the help of this respective leadership for explaining
their employees that how they are required through which targets can be accomplished. In simple
words, team performance can be improved by Sanctuary Group by taking the help of
contingency leadership theory.
M2: Assess the strengths and weaknesses of different approaches to situations within the work
environment.
There are different approaches to the situation where role of leader increases because the
are the one who has to takes appropriate decision through which targets can be achieved. There
are some of the strength and weaknesses of above mentioned approached which leader must
consider before taking any of the decision.
Leadership Strength Weaknesses
Situational leadership It helps to identify about the
flexibility required within the
organisation (Define
Situational Leadership, 2019).
Collecting all of the necessary
information about the leader
becomes difficult work in it.
System leadership Chances of errors are very less
in it.
This form of leadership
focuses on performing all of
the work according to the
specific system which can be
time consuming.
Contingency Leadership It is dynamic in nature and
changes according to the
situation which allows to
perform any of the task.
Although, it gives idea to
perform any of the task but in
simple words, it is one of the
complex leadership approach.
3

LO3
P4. Explain the key approaches to operations management and the role that leaders and managers
play
There are number of business organisation which has been performing its business activity
on regular basis but all of those become successful if they are being managed by leaders and
manager. In context of Sanctuary Group, it’s the duty of manager and leader to focus towards
several approaches and idea which can allow them to attain their goals on a specific time period.
Those approaches are:
Total quality management (TQM): It is the technique of management which can allow
the business organisation to improve the overall performance through which targets can be
achieved. It will give idea to deliver best quality of service to its customers. In context of
Sanctuary Group, they will simply get the idea to improve the overall performance of an
organisation where they can develop the faith among elders and disable people. Also, it will
directly uplift the standard of an organisation. For example: Manager can set the standard for the
services which is needed to be given to public. on the other side, leader will guide their
subordinates that how work is to be done for meeting out the set standard.
Just in time: This will be one of the most appropriate approach which can be very
effective for any of the business organisation because it will all to perform any of the task on
specific time period. In context of Sanctuary Group, they will be able to fulfil all of the basis
requirement where all of the resources can be utilised in a required manner. Here, major role of
leader will be to guide works that how they need to perform so that all of the resources can be
utilised in best possible manner.
Kaizen theory: It is the theory which guides to improve the oval performance which will
have a direct impact on organisation can chances of obtaining better result will increase
automatically. The main area which is focused within this approach is commitment as
cooperation (Kaizen Gaining the Full Benefits of Continuous Improvement, 2017). The main
work which will be needed to focused by manager of Sanctuary Group is giving best equipment
through which working condition can become easier. On the other side, leader are required to
provide proper training to their employees for effective result.
4

P5) Explain the importance of and value of operations management in achieving business
objectives.
Operations management is a department that plays a vital role in the growth and
development of an organisation. It helps to improvise the overall growth and development of the
company. There are some different value and importance of operations management in achieving
the objectives of the business that is as explained below as:
Evaluations of business activities: It is important to reduce the scarcity of resources of
Sanctuary care. As like management of the raw materials that is used to produce the health care
products of disable and old people, to manage the stock as per the requirement and demand of
the customers. Operational management monitors and controls the different equipment’s by
analysing the demand of the customers. This is inducing within the organisation to enhance the
performance and productivity that further helps to achieve the target and objectives of an
organisation.
Cost minimization: It is a method that is used by operations management and with that
company reduce the overall cost of the production by decreasing the wastage. Sanctuary care
provides the healthcare treatment to the old and the disable peoples with that it is measured
aspect to provides the quality services to them and that is possible by using operation
management. As much the cost will be minimised that much profit has been gained by the
company and that also enhance the performance. With that the time period to achieve the target
is more enhanced with that Sanctuary care attains there objectives in an effective manner.
Enhance performance: Operation management enhance the performance with that also
influenced the workforce to attains the profit within a certain period of time. In context of
Sanctuary care they induce more positive environment within the work-culture thus with that
company gains the advantage and also raised the profit.
Time management: Management of operations induce the quality services within the
certain period of time and reduce the overall time period of the particular activity (What Is Time
Management, 2019). With that result in effective and efficient productivity and thus Sanctuary
Care provides the healthcare treatment as per the required time.
Importance of Operation Management
Control and Distribution Systems: With that usage of operation management, Sanctuary
care controls and manages the different aspect of the procedure. Within which the quality
5

product is produced for the customers and services has been delivered to the needed one as per
the demand. Control and distribution system plays an important role with that company induce
the products and services as per the requirement. Products will be distributed as per the
requirement and demand of different areas and regions.
Transformation of raw material into finished goods/services: Operation management is
a necessary department for the firm as that handles the different goods and services that is
transferred to the customers. This department purchases the raw material from the market and
then after that changes that to the goods and services with minimum wastage and better
utilisation of the resources. For that Sanctuary care uses total quality management to enhance the
quality of the products and services and that has been done by continuous monitoring. This has
been done when operations management manages each and every activities as from the initial to
the final stage of the good and services.
Value of operation management
Ability to increase productivity: Operation management has produced and induce the
value in the product and services with the enhancement in the process through monitoring and
controlling. With that Sanctuary care improvise the quality of the products and introduce the
more advancement in the performance and productivity (6 Effective Ways to Enhance
Workplace Productivity, 2018).
Better Quality Goods and Services: Operation management is more valuable for the
goods and services of the Sanctuary care. That has been done with the use of total quality
management and with that quality of the products has been more increased.
M3) Evaluate how leaders and manager can improve the efficiencies of operational management.
Leader can influence the behaviour of an organisation and with that performance of the
company get enhanced and with that manger performs different function with that productivity
will be improved. Leader enhance the efficiency of operations management as they ensures that
employees work in an effective manner that increases the productivity. With that also resolve the
issues of workers that create better environment within the company. Whereas, manager
manages the controls of inventories or the stocks, and also control the quality and supply chain
management. With that leader and manager both collectively collects all the different operations
that will improve the efficiencies of equipment’s of Sanctuary care.
6

LO4
P6) Assess the factor within the business environment that impacts upon operational
management and decision-making of leader and managers.
Business environment is the surrounds that impact the decision-making of leader and
managers and that is affected by the external environment. Business has both that factor that are
as internal and external that has both positive and negative impact on the performance of the
business. Internal factors are as organisation culture, structure, motivation level of an employees,
attitude of workforce. Whereas, external factors areas political, economic, technological, social,
political, legal, rules and regulation etc. These have an impact on the decision-making process of
the leaders and managers that are as follows as:
Internal factors:
Organisational culture: It is the structure that is followed by the leadership and
management that has a direct impact on the performance of the company. The higher authority as
the manager build and imparts the positive environment within the business (What is
Organizational Culture? - Definition & Characteristics, 2019). This has been done by imparts all
the employees as equal and doesn't differentiate on the basis of religion, sex, position, culture
etc. For that Sanctuary care provides the best opportunities to all the employees to measure the
growth and development. That inserts the positive environment within the workforce and thus
company gains the competitive advantage.
Employees support: Employees are the backbone of an organisation that build the
environment of the company with their performance. As much the company gains the success
that all is depends upon the performance of an employees. Leader and manger provides the
direction to the employees as manager manages the overall performance of the company and
with that leader influenced the performance of an employee and provides the direction to
measure the success and growth. With that provide the training and development to the
employees to enhance the productivity and performance of an employee.
External factors:
Customers demand: Customers are the stakeholders of the company that raise or slows
down the productivity of the company as per the need and demand of the customers. As the need
and want affects the revenues and profit of the company and raise the market share of the
company. For that Sanctuary care produces the healthcare equipment’s and products for the
7

customers. With the better flow of treatment, the company raise the position in the market and
with that company performs survey. Feedback, review etc. for that leader encourage the
employees to performed even more effective manner.
Competitors: Sanctuary care have different competitors for that they perform and
provides the best qualitative product and services the customers. The name of different
competitors are as Flagship Housing Group, Wheatley etc. thus with that company provides the
best services on the time and with that influenced the other with that gain the competitive
advantage.
Values: It is the behaviour of the company with that they manage the customers’
demands and need and that builds the honesty, faith, trust of the two i.e., Customers and
company. With that company provides the effective and efficient treatment to the workforce.
Thus Sanctuary Care enhance the performance and change the decision-making as per the need
and demand of the customers.
Ethics: It is the moral activities of the company that influenced the work-culture and with
that defines what is right and what is wrong (What is ethics, 2020). For that Sanctuary Care
provides the best qualitative performance to the customers and provides the best healthcare
services.
Sustainability: It is the balanced condition in the environment with that the degree of
success and development has been influenced. Thus with that Sanctuary care provides best
services to the customers and with that company achieve the target within the suitable period of
time.
M4) Analyse how these different factors affect business environment and wider community.
There is different factor like values, ethics and sustainability that influenced the decision-
making of organisation with that performance and market share of the company get enhanced.
The more company measures the value and belief of the customers that enhance the long time
durability of the business with that Sanctuary care measures the growth and development.
Business environment includes the better relationship with the market that contains employees,
customers, stakeholders, staff members, suppliers etc. Thus Sanctuary care manages the business
8

environment as by ensuring the believe and faith of customers with that maintains the
sustainability within the business.
CONCLUSION
After having the detail analysis on the file, it can be concluded that manager and leader are
two most important persons for business organisation for attaining the goals. It is the manager
who prepare plans and policies whereas leader has the role to guide their subordinates that how
they are required to work in any of the situation. There are number of situation where performing
the business activity becomes one of the tough task and in that respective situation different
types of theories can be effective in accomplishing the goals. For the purpose of reduction of
wastes, company has the option to use multiple approaches of operational management and that
will directly uplift the overall performance of an organisation.
9