Project Plan: SAP S/4HANA & CRM System for Yes Chemist Pty Ltd

Desklib provides past papers and solved assignments. This project plan details the implementation of SAP S/4HANA and CRM systems for Yes Chemist.

VUIS CONSULTING PTY LTD.
PROJECT PLAN [INSERT VERSION NUMBER]
[SAP S/4HANA and CRM System for Yes Chemist Pty Ltd]
[INSERT DATE HERE]
[INSERT AUTHOR NAME HERE]
[INSERT AUTHOR JOB TITLE HERE]
[INSERT AUTHOR EMAIL HERE]
The following template is for educational purposes only.

Contents
Glossary...............................................................................................................................2
Introduction...........................................................................................................................3
Project scope........................................................................................................................3
Project Aim:.......................................................................................................................4
Project Objective...............................................................................................................4
Deliverables and Quality Standards..................................................................................4
Assumption.......................................................................................................................5
Business case......................................................................................................................6
Disadvantages of SAP S/4HANA and CRM system.........................................................7
Project Schedule and Approach...........................................................................................7
Resources............................................................................................................................9
Budget................................................................................................................................11
Risk.....................................................................................................................................14
Communication...................................................................................................................15
Summary............................................................................................................................15
List of Figures:
Figure 1: Gantt Chart...............................................................................................................8
Figure 2: Resource Information..............................................................................................10
Figure 3: Resources working information...............................................................................10
Figure 4: Resources Overview...............................................................................................11
Figure 5: Resources Overview Table.....................................................................................11
Figure 6: Resource's budget..................................................................................................12
Figure 7: Resource's budget..................................................................................................13
Figure 8: Cash Flow...............................................................................................................13
Glossary
Term Definition
SDLC This method is using to implement the SAP and CRM system
SAP and CRM
system
This SAP system is implementing for SAP business all-in-one solutions for
the “Yes Chemist Pty Ltd” organization.
VUIS Consulting Project Plan Page 2
[Insert Author name here]

Introduction
In this report, the SAP S/4HANA is implementing into the “Yes Chemist Pty Ltd”
organization. This SAP system is implementing for SAP business all-in-one solutions for the
“Yes Chemist Pty Ltd” organization. This project will complete in two phases i.e. the first
phase – implementation of the SAP system and second phase – implementation of the SAP
CRM system. To implement the SAP S/4HANA system, there is needed that CRM system
must be used within the “Yes Chemist Pty Ltd” organization with help of cloud technique. For
implementing this SAP S/4HANA system, numbers of factors or information will be analyzed
by the project manager. For completion of this task, there is needed that the project plan
must be implemented by the project manager of VUISC. For that purpose, specific
information will collect from the organization. Then, project manager will define the role of
each member of project team. Cost of the project can calculate with the help of this project
plan.
With the help of this project plan, the working of a project can easily control and it will
provide help for working with team members. The implementation of SAP S/4HANA and
CRM system is completed in the numbers of phases which can be defined with the help of
milestones. The delivery of a project can easily understand with the help of this project plan.
The “Yes Chemist Pty Ltd” organization can improve their services and customers
relationship with the help of this implementation. The SAP S/4HANA and CRM system will
improve sales, marketing, and services activities of an organization. This project plan will
also describe the numbers of risk which can come at the implementation time. These risks
will provide all factors which can be affected by the success of the project. All the threats and
risks will relate to the project which is describing in this planning report. The resources,
budget, communication, and summary of the project will also explain in this project plan
report which is providing the information of numbers phases of this implementation project.
Project scope
This project is implementing the SAP S/4HANA and CRM system for the “Yes Chemist Pty
Ltd” organization which is providing the numbers of services to the customer of the
organization. These services are increasing the sales, marketing, and services activities of
an organization. With the help of this SAP S/4HANA and CRM system, the Yes Chemist Pty
Ltd” organization can control the activities of the HR, inventory, and accounting management
system and gain the high profits through the online business and enhance the customer’s
services. Therefore, the organization can easily maintain the customer’s details and
product’s details at the numbers of stores in Australia. With the help of this SAP S/4HANA
and CRM system, all the information can easily maintain over the cloud server. Therefore,
VUIS Consulting Project Plan Page 3
[Insert Author name here]

the SAP S/4HANA and CRM system will enhance the sales and customer’s services. The
aim and objective of this project are providing below:
Project Aim:
Here, numbers of aims are considering for completion of this project which is providing
below:
 Improve the sales, marketing, and services activities of the organization.
 Provide the proper satisfaction to the customers of the organization.
 Manage information of sales at all the stores of the organization in the whole of
Australia.
 Enhance the information flow among all the stored of the organization.
 Enhance and manage the customer relationship with the organization.
Project Objective
The objective of this project is providing below which is describing the key points of the
project.
 Collect all the needs of customers of the “Yes Chemist Pty Ltd” organization.
 Maintain working of each resource of the project.
 Manage the implementation of the project in a specific manner.
 Develop the SAP S/4HANA and CRM system at the head office and all the stores of
the organization in Australia.
 Good quality services must be provided to customers of the organization.
 The SAP S/4HANA and CRM system must be developed over the cloud to share
information and manage all the sales of these stores.
 This system will make faster deliver facilities to the customers by sharing and
managing the information over the cloud.
 Enhance the present business system of organization with the new business system
such as SAP S/4HANA and CRM system.
Deliverables and Quality Standards
With the help of SAP S/4HANA and CRM system, the organization can easily manage the
flow of data information at all the stores of organization and all the information of stores and
customers can also easily manage within the “Yes Chemist Pty Ltd” organization. The
numbers of factors are also available which are maintaining within the organization such
sales and marketing of organization. This system is also maintaining the values of an
organization. With the help of SAP S/4HANA and CRM system, the quality of organization’s
VUIS Consulting Project Plan Page 4
[Insert Author name here]

services will improve and it will indirectly improve “Yes Chemist Pty Ltd” organization’s profit.
The table is designing for defining the quality of all the deliverables and quality of “Yes
Chemist Pty Ltd” organization’s which is providing below:
S. No. Results Standards Measurements
1. SAP
S/4HANA
system
This system is installing in the
head office and all stores of “Yes
Chemist Pty Ltd” organization.
This system is referring to “Yes
Chemist Pty Ltd” organization
and it is tested via “Yes
Chemist Pty Ltd” organization.
2. CRM system This system is managing the
customer’s relationship with an
organization.
This is tested via the “Yes
Chemist Pty Ltd” organization
and all member of the project.
3. Project plan Create the project plan to
develop the schedule of the
project.
This phase can be completed
via creating the numbers of the
structure of the project on the
basis of organization and
customer’s needs.
4. Database Create the main center for all the
information on this system.
Configure all the information of
all the stores with this new
system.
5. Server Centre This center will use to manage
the SAP S/4HANA and CRM
system.
Take the feedback and
suggestion from the numbers
of customers and members of
the team.
6. Staff Training The training will provide to
numbers of employees of all the
stores of “Yes Chemist Pty Ltd”
organization.
The suggestion of customers
will use in the training to
enhance the quality of this
system.
Assumption
There are numbers of assumption which will use at the time of implementation of the SAP
S/4HANA and CRM system which is providing below:
 Milestones of this project must be completed at the scheduled time and cost.
 All the activities of the project must be completed within the given cost and time.
 Resources of project team must take specific prices.
 All the information must be communicated among all members of the team.
VUIS Consulting Project Plan Page 5
[Insert Author name here]

 Quality of development must be checked at the time of implementation of this
system.
Business case
The “Yes Chemist Pty Ltd” organization is implementing the SAP S/4HANA and CRM
system which is enhancing the sales, marketing, and services activities of the organization.
The “Yes Chemist Pty Ltd” organization is consisting of numbers of independent pharmacies
which are including common philosophy and values. Yes Chemist is providing beauty and
health requirements on the basis of customer’s needs. Right now, “Yes Chemist Pty Ltd”
organization is providing these services via the offline mode and after this system
implementation, they will provide services via online and it will enhance the sales, marketing,
and services activities of organization and it will also enhance the customer’s relationship
with all the stores of “Yes Chemist Pty Ltd” organization. The numbers of changes or
modification will perform in the server room of the organization. Therefore, the CEO of the
“Yes Chemist Pty Ltd” organization wants to implement the SAP S/4HANA and CRM
system. So, the information of all the stores can be maintained and managed in a specific
manner within the “Yes Chemist Pty Ltd” organization. Some benefits of the SAP S/4HANA
and CRM system are given below:
S. No. Benefits of SAP S/4HANA and
CRM system
Current Status Processing Method
1. Sale of all the stores of “Yes
Chemist Pty Ltd” organization will
increase.
Now times, the
customers are
reaching to store for
buying beauty and
health products.
It can be performed
via comparing all
sales of all stores of
the organization.
2. Manage the marketing of the
organization in an effective manner.
Now times, the
marketing is not
effective and it is
effective sales of all
the stores.
It can be performed
via comparing all the
information of
marketing fields.
3. With the help of this system, all the
information of stores and
customers can easily retrieve which
will enhance the profits.
Useful information
can’t be retrieved
from the current
system.
It can be performed
via taking feedback
of staffs and
customers.
4. Manage all the activities of all the
stores of “Yes Chemist Pty Ltd”
organization.
Now a day, all the
activities of the
project can’t be
managed in a proper
manner.
It can be performed
via comparing all
information of stores
of “Yes Chemist Pty
Ltd” organization.
5. Decrease the delivery timing of the
products up to 40%
There is no such
type of facilities are
available.
It can be performed
via taking feedback
from customers.
6. Stocks of all stores can easily
manage.
The information of
stocks can’t manage
in the current system
It can be performed
via analyzing each
order of customers.
VUIS Consulting Project Plan Page 6
[Insert Author name here]

Disadvantages of SAP S/4HANA and CRM system
Here, numbers of disadvantages are providing below:
 This system will enhance the budget and cost of the “Yes Chemist Pty Ltd”
organization.
 It is increasing the security threats within the organizations.
 This system can enhance the complexity for stored information which can affect the
communication.
 There is required for developing a skilled type of employees for this new system
within the organization.
 It can also enhance the cost load over the organization.
Project Schedule and Approach
The SAP and CRM system is implementing within all stores of the Yes Chemist Pty Ltd”
organization and the project plan is creating to perform this task. For that purpose,
scheduling of project is performed by the project manager which is describing with the help
of Gantt chart. This Gantt chart is containing the numbers of phases which is completing
within the particular time period. Therefore, numbers of the project’s phases are given below:
Planning: It is initial and the first phase of the project which is using to prepare the plan for
the project and it is providing in the Gantt chart.
Procurement: It is the second phase of a project which is using to analyze the results of the
project’s research and it is providing in the Gantt chart.
Designing: This phase comes after the collection of information and design of the project is
prepared in this phase.
Testing: This phase is using to test the installation of hardware and software. It is providing
in the Gantt chart.
Installation: This task will complete with 15 hours which is providing in the Gantt chart.
Data Abstraction: This task is performed to extract the data information from numbers
stores. It is providing in the Gantt chart.
Documentation: This task is performed to create documentation for the project. It is
providing in the Gantt chart.
Training: This task is performed to provide training to numbers of employees of an
organization. It is providing in the Gantt chart.
VUIS Consulting Project Plan Page 7
[Insert Author name here]

Figure 1: Gantt Chart
VUIS Consulting Project Plan Page 8
[Insert Author name here]

Resources
S. No. Positions Roles and responsibility
1. Project Manager He will manage the working of the whole project
and also manage all the members of the team.
2. Business Analyst He will manage all business aspect and analyze
all the risks within the project and business.
3. Local Constructor He will modify and install new server within all
stores.
4. Quick Cables Outsources the cables.
5. Application Programmer He will manage all information of the project’s
work.
6. Data Entry Officer He will manage old information about the stores.
7. System Integrator He will integrate old information with the new
system.
8. Technical Writer He will create the manuals which are totally
based on the new system.
9. Trainer He will provide training to employees of all
stores.
10. Administrative Officer He will manage all the information of payment.
11. CEO He will approve the plan and conduct meeting.
VUIS Consulting Project Plan Page 9
[Insert Author name here]

Figure 2: Resource Information
By using this report, the working hours of all the members can easily retrieve which is
providing below in form of resource name and work hours.
Figure 3: Resources working information
VUIS Consulting Project Plan Page 10
[Insert Author name here]

Figure 4: Resources Overview
Figure 5: Resources Overview Table
Budget
This section is providing the information of allocated budget to each resource of the project
which is providing in the table format. This table is consisting the name of each material and
persons and cost of these material & persons.
S. No. Persons/Material Cost per hour / Total costs/
1. SAP and CRM system $150,000
2. Virtual servers $6000
VUIS Consulting Project Plan Page 11
[Insert Author name here]

3. Administrative officer $50/hr
4. Server installation cost $3000
5. IT construction work $10,500
6. Business analyst $130/hr
7. Peter cable Pty Ltd $60/hr
8. Trainer $115/hr
9. Project manager $195/hr
10. Technical writer $95/hr
11. Technical officer $85/hr
12. System integrator $105/hr
13. Application programmer $95/hr
14. Data entry officer $60/hr
15. Cables $3/m
Figure 6: Resource's budget
VUIS Consulting Project Plan Page 12
[Insert Author name here]