Project Plan for SAP and CRM System Implementation at Yes Chemist

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VUIS CONSULTING PTY LTD.
PROJECT PLAN [INSERT VERSION NUMBER]
[INSERT PROJECT NAME HERE]
[INSERT DATE HERE]
[INSERT AUTHOR NAME HERE]
[INSERT AUTHOR JOB TITLE HERE]
[INSERT AUTHOR EMAIL HERE]
The following template is for educational purposes only.

CONTENTS
Glossary...............................................................................................................................2
Introduction..............................................................................................................................3
Project Scope...........................................................................................................................3
Project Aim...........................................................................................................................3
Project Objective..................................................................................................................3
Quality Standards and Deliverables.....................................................................................3
Assumptions.........................................................................................................................4
Business Case.........................................................................................................................4
Negative outcomes of SAP Business and CRM system......................................................5
Project approach and scheduling.............................................................................................5
Resources................................................................................................................................7
Budget....................................................................................................................................10
Assumptions:......................................................................................................................12
Risks......................................................................................................................................13
Communication......................................................................................................................14
Summary................................................................................................................................15
Lists of Figures:
Figure 1: Gantt Chart...............................................................................................................8
Figure 2: Resource information................................................................................................9
Figure 3: resources working information and cost estimate...................................................10
Figure 4: Resources overview................................................................................................10
Figure 5: Resource overview table.........................................................................................11
Figure 6: Resource's budget..................................................................................................12
Figure 7: Resource's budget..................................................................................................13
Figure 8: Cash Flow...............................................................................................................13
List of Tables
Table 1: Standards and measurements...................................................................................5
Table 2: Business case............................................................................................................5
Table 3: Resources considered...............................................................................................8
Table 4: Budget estimate.......................................................................................................11
Table 5: Risks identified.........................................................................................................14
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Glossary
Term Definition
Project plan It is defining the plan of project in the specific manner which is using for
managing work in proper manner.
SAP System
SAP System
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Introduction
This report is based on the implementation of SAP S/4HANA for SAP Business All-In-One in
the Pharmacies organization known as “Yes Chemist Pty. Ltd.”. In this report, there will be
two phases in which the project of SAP business for Yes Chemist organization must be
completed. The first phase is of implementation of SAP in the business environment and the
second is SAP CRM which is Customer Relationship Management to be implemented. A
project plan for this implementation needs to be designed by the project manager of VUISC.
The prediction of cost estimate and the roles of each and every team member will be defined
by the project manager.
Different milestones will be defined through which the project plan of SAP and CRM
implemented. Through this project, Yes Chemist organization will be able to improve their
services, sales, marketing, customer relationship etc. Different risks have also been
discussed which will guide a proper pathway for successful completion of the project. Later
on, in this report, the budget, communication plan and the overall summary which gives
information about the leading ways of the project have also been discussed.
Project Scope
For providing better services and sales & marketing strategies, SAP and CRM project must
be implemented in Yes Chemist organization. Several activities of accounting management
department, HR and inventory management be controlled easily through this project.
Project Aim
The different aims for the considered project are given below:
 For improvement in sales, services and customer relationship
 Customer satisfaction
 Marketing services of Yes chemist
 Manage information about different stores all over the country.
Project Objective
The main and basic objectives of this project are to collect all the required information about
the different customers and clients all over the country. To manage the workflow of Yes
Chemist organization by developing CRM and providing quality and faster services to the
customers, this project of SAP Business in Yes Chemist organization is of concern. The
information of all the stores around the country has also been managed easily by this
project.
Quality Standards and Deliverables
As the implementation of SAP and CRM system in Yes Chemist, the different factors of
sales, marketing, services, accounting and management team will be enhanced for proper
functioning in the business environment. With the improvement in quality standards, the
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profit of Yes Chemist will also be enhanced. Hence, for defining proper standards and
measurement the following table must be reviewed.
Table 1: Standards and measurements
S. No. Areas Values and Results Measurements
1. SAP system The system will replace the HR,
accounting and inventory system
of Yes Chemist Pty Ltd.
After development,
the system must be
tested in Yes
Chemist Pty. Ltd.
2. Customer
Relationship
management system
The customer relationship built to
be strong with the organization
through this system.
All members involved
will test this system
in Yes Chemist
organization.
3. Project The planning and scheduling of
the project will be created.
Several needs of
customers and risks
must be kept in mind.
4. Server center A server room for managing both
the systems must be there.
Assumptions
While implementing the project, several assumptions must be used which are mentioned
below:
 At scheduled time and cost, the project will be completed.
 Minimum prices of the resources must be ensured.
 All the activities of the project must be done by considering all the possible risks.
Business Case
For maintenance of business growth in the global market, the SAP and CRM system is
designed and implemented in Yes Chemist Pty. Ltd. for enhancing their value of products
among different customers. Taking caring of the management skills required and the
customer’s needs, the project is being developed which have following benefits:
Table 2: Business case
S. No. Benefits Current status Processing
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1. The strategy of sales
of health and beauty
products increased.
Limited growth of Yes
Chemist
The sales information
from all stores is
compared.
2. Manage marketing
strategies
Marketing strategies
are not effective
Market needs and weak
sections of Yes Chemist
be discussed.
3. Delivery time
decreased to 30%
No facilities available
for customer
convenience
Considering customer’s
feedbacks.
4. Manage stocks at
each store
The current system is
not feasible for this
big data of each
store.
A proper database is
maintained.
Negative outcomes of SAP Business and CRM system
 Due to Implementation cost, the budget must be increased.
 The complexity of Yes Chemist management system increased.
 Properly skilled employees must be needed.
 Cost load increased over the Yes Chemist organization
 For maintenance of server and database more manpower needed.
Project approach and scheduling
For the implementation of this project of SAP and CRM system in all the stores throughout
the country, several phases of project development must be considered which are given
below:
 Project Plan: This is the initial phase in which the planning for the project is done
with proper cases must be ensured.
 Procurement: Analyzing the results of research which is done in the previous phase.
 Modification: Design of hardware as well as software is done and modified in this
phase.
 Integration and Testing: Integration of different hardware and software components
is done and after that testing proceeds for the system processes.
 Server installation: Server for maintenance and database management is installed in
required 15 hours.
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 Data Extraction and cleansing: The data from all the stores are extracted and
filtered out for a specific purpose.
 Documentation and Training: Reports for the project are being generated and
proper training will be provided to the staff members of Yes Chemist Pty Ltd.
 Acceptance testing and sign off: After proper installation and development, final
touch for testing and signing off the contract is done for deployment of the system in
the business environment.
Figure 1: Gantt Chart
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Resources
Table 3: Resources considered
S. No. Positioning Responsibilities
1. Project manager Overall functioning of the project and team members are
managed by him.
2. Local IT constructor Server room and systems are deployments by him.
3. Business Analyst Analysis of risks and business aspects are done by him.
4. Application
developers
Information of the project is being managed by him.
5. Cables Vending of cables and outsourcing is done by him.
6. Integrator of system Integration of old and new information of the organization
is done by him.
7. Technical writer Generate reports
8. Trainer Provide training to the employees
9. Admin and accountant Manage payment information
10. Officer for Data entry Information management and queries firing are done by
him
11. CEO Meeting organization and planning
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Figure 2: Resource information
Figure 3: resources working information and cost estimate
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Figure 4: Resources overview
Figure 5: Resource overview table
Budget
In this section, information of the allocated budget for each resource is provided. The table
below consist the name of persons and materials along with their costs.
Table 4: Budget estimate
S. No. Material/Persons Total costs/ Per hour cost
1. Virtual servers $6000
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2. Server installation cost $3000
3. Business analyst $130/hr
4. SAP and CRM system $150,000
5. IT constructions $10,500
6. Application programmer $95/hr
7. Administrative officer $50/hr
8. Technical writer $95/hr
9. Peter cable Pty Ltd $60/hr
10. Data entry officer $60/hr
11. Project manager $195/hr
12. Technical officer $85/hr
13. Cables $3/m
14. System integrator $105/hr
15. Trainer $115/hr
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Figure 6: Resource's budget
Figure 7: Resource's budget
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