Foote Hospital Case Study: Sarah's Leadership in Quality Nursing

This case study examines Sarah's contributions to redefining quality nursing at Foote Hospital. Sarah, recognized for her exemplary work, revolutionized practices, particularly in the account and billing departments, leading to improved patient experiences and operational efficiency. Her leadership introduced open communication and support gateways, which were highly appreciated by patients, especially senior citizens. The case highlights Sarah's holistic vision, developed through experience in various healthcare settings, and her reliance on religious principles to guide her actions. The study also references the positive impact of her reforms, as seen in patient reviews, and the hospital's endorsement of her initiatives. The success of Sarah's approach demonstrates the importance of integrating philosophical thoughts, technical skills, and managerial acumen in nursing leadership, ultimately shaping a better future for nursing practices.

Future of “Quality Nursing” as defined by Sarah and her team
Contributor:
Recently the head of the Foote Hospital honored Medical Expert Sarah for her exemplary
contribution in redefining the processes and practices in an optimum way to ensure efficient
value-based service for all the patients.
In the present case, Sarah has changed the “run of the mill” practices and came up with a
working environment that can be considered as a “state of the art” arrangement. Her contribution
to revamping the practices in the account and billing department changed the methods, now they
can handle OPD’s better.
While speaking on this occasion, Sarah unfolded her story and told the scribes about the turning
point of her life when she decided that her expertise in the field of nursing can help her in
becoming a nursing leader. According to her, a medical service demands a different kind of
management where ergonomics of the service givers and accuracy of the final output are very
important (Balasubramiyam, 2016).
After completing her training as a nursing expert, Sarah joined a local clinic where she realized
that involvement of the concepts of nursing leadership can change the scenarios and introduce a
better working culture. Her stint in small organizations helped her in developing a holistic vision
about the practices and procedures. This experience helped her in developing “Open
Communication gateways” and “Open support gateways (Wright, 2016).”

As testified by many regular customers of the hospital especially the senior citizens, appreciated
the introduction of “Open Communication Gateways.” One of them stated that this new concept
is good because never gives them a feeling that they are a burden on the system. The senior
management at the Hooter’s hospital is upbeat about this new system, this system generates
necessary selective attention towards all the regular patients and allows them to make them
happy (Reich, 2018).
In order to judge the impact of the reforms introduced by Sarah, one has to check the review
section of the website of the Foote Hospital, one reviewer stated that “billing department was not
in synchronization with main operations, they were unable to identify SOS nature of the patients,
queues were endless, the current system has changed it all, now they are abiding by “principle of
distributive justice” and this made a big difference, indeed.”
Sarah contributes her success to her religious inclinations, the Biblical teaching where it says that
“by serving human beings we are offering our services to the God and performing the tasks that
are allotted to us to become a pure soul (Hoffman, 2019)”.
The officials at Hootie Hospital expressed their solidarity in such types of initiatives where an
amalgamation of philosophical thoughts, mechanical dexterity and managerial prudence are
shaping up the “Nursing Leaders” like Sarah and allowing them to change a few things for a
better future of nursing.
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Bibliography
Balasubramiyam, B. (2016). Staff working in ancillary departments at a tertiary care hospital in
Bengaluru, Karnataka, India: How healthy are they? PMC ,
https://www.ncbi.nlm.nih.gov/pmc/articles/PMC4922276/.
Hoffman, A. (2019). Data-As-A-Service Bible: Everything You Wanted To Know About
Running DaaS Companies. Safe Graph, https://www.safegraph.com/blog/data-as-a-
service-bible-everything-you-wanted-to-know-about-running-daas-companies.
Reich, J. (2018). Engaging Nursing Ancillary Staff Through Shared Governance. Nurse Leader,
https://www.nurseleader.com/article/S1541-4612(17)30192-1/abstract.
Wright, K. (2016). Ancillary Leadership. Midland Health,
https://www.midlandhealth.org/main/ancillary-leadership.