MGT-490: HRM Practices at Savola United Sugar Company Project

This report examines the staff development and human resource management (HRM) practices at United Sugar Company (USC), a subsidiary of Savola. The study covers various aspects, including recruitment, training, and employee motivation. It highlights the company's efficient recruitment system and suggests improvements such as designing an attractive online recruitment page, offering competitive pay, and providing clear job descriptions to attract suitable candidates. The research also emphasizes the importance of a well-structured reward system to motivate employees and increase productivity. Data was collected through interviews with employees and managers. The report concludes with recommendations for enhancing HRM practices to improve employee satisfaction and overall company performance. Desklib offers a range of resources for students, including past papers and solved assignments.

COOPERATIVE TRAINING PROGRAM
FINAL PROJECT REPORT
Topic:
A Study of _____________________________________________ in
(SAVOLA – United Sugar Company), Jeddah

Prepared By:
Abdullah S. Bokhari
ID 13110017
Specialization: (HRM)
Course Code: MGT-490
YANBU UNIVERSITY COLLEGE
DEPARTMENT OF MS - IMT
May, 2018

Table of Contents
Summary....................................................................................................................................5
Acknowledgement......................................................................................................................6
Abbreviations.............................................................................................................................7
Chapter One:..............................................................................................................................8
Overview of SAVOLA-USC:................................................................................................8
Mission and Vision:...............................................................................................................8
Corporate Values:...................................................................................................................9
Sources of the Data:.............................................................................................................10
Structure of the Study:.........................................................................................................10
Organizational Structure:.....................................................................................................11
HR Structure:.......................................................................................................................11
Products Offered by USC:...................................................................................................12
Chapter Two: USC HR Procedures and Practices,..................................................................14
USC HR Departments:.........................................................................................................14
Job Handled while Training in USC:...................................................................................15
Chapter 3..................................................................................................................................17
Designing online recruitment page......................................................................................17
Better pay than the competitors............................................................................................17
Defining the job position in a better manner........................................................................19
Chapter 4: Data Analysis.........................................................................................................20
Focus group interview..........................................................................................................20

Conclusion............................................................................................................................23
Recommendations................................................................................................................24

Summary
This research deals with the staff development of United Sugar Company, which will help in
providing better training facilities to the employees. The company follows an efficient system
of recruiting the employees so that it can help in improving the level of efficiency among the
employees. The company needs to motivate the employees so that it can result in increasing
the level of production among the employees. The findings of the research suggest that
designing the recruitment page in an attractive manner will result in attracting more number
of visitors to the page so that it can lead to recruiting the best candidates that are available in
the market. The company needs to provide better pay to the employees so that it can help
them in being motivated and work in full concentration without looking for alternatives in the
market. The company also need to provide better description of the job so that it can result in
attracting the suitable candidates for the interview. This will result in increasing the output of
the company and the level of profits for the company as well. The HR department need to
look after the reward system of the employees so that it can help in rewarding the employees
in a proper manner.

Acknowledgement
I would also like to take this opportunity to thank my professor without whose, constant
support and guidance, the research would not have been possible.
Firstly, I would like to thank God the Almighty in giving me the strength and courage
without which I could not have completed the entire study. Secondly, I would like to thank
my family and relatives who gave me constant support mentally and physically so that I can
complete the study on time. Lastly, I would like to give thanks to my peers and the friends
who have helped me in providing the appropriate information throughout the project and
helped me in doing the in-depth analysis of the research. Without their proper guidance, it is
impossible for me to complete the project.
Thanks and Regards,
Yours Sincerely,

Abbreviations
USC- United Sugar Company
HR- Human Resources
CV- Curriculum Vitae

Chapter One:
Overview of SAVOLA-USC:
Savola is a company that was founded in 1979 in Saudi Arabia. They
started a small company with 200 employees. Their main task was
importing and refining vegetable oil and sell it locally. They had a clear
vision for their future of becoming the leading investment group for their
region and generating high profits for their investors and shareholders.
Hard-work and commitment leg to growth and expansion. After that,
Savola has entered the sugar market in 1994 by building their first
refinery in Jeddah, Saudi Arabia.
United Sugar Company is operating as a subsidiary of Savola
Company. USC is a company that handles sugar processing and trading in
Saudi Arabia. After that, they decided to expand their operations of their
food sector, and they reached to Egypt, Sudan, Algeria, Morocco, Iran and
Kazakhstan. USC is one of the top three refineries, in terms of capacity, in
the world.
A few years after that, Savola made a huge decision and entered
the retail sector in 1998, by the acquisition of Panda United Group of
stores. They also acquired stakes in related company such as Herfy, Al-
Marai and Kinan. Nowadays, Savola is one of the top companies in the
Middle East. Their results speak for themselves.

Mission and Vision:
USC’s vision is” We will create the most successful sugar processing
and trading company”. This vision driven and inspired them every day
since they established the refinery.
Their mission is to be committed to provide Saudi Arabia and the
Middle East with high-quality sugar and securing long-term stability of
price.
Corporate Values:
The values in Savola are not just words, they are the blueprints for
decisions and actions they take as individuals, teams and a company. All
of their relationships and interactions are going through four basic ethics
of Honesty, Conscientiousness, Caring Justice, and Personal Control.
1. Honesty: It’s about employees’ responsibilities towards
shareholders, join venture partners and investors who entrusted
them with their investments. Honesty involves four basic behaviors,
 Always tell the truth no matter what the situation is.
 Always keep your promises.
 Always honor your obligations.
 Be always committed to resolve conflicts and issues.
2. Conscientiousness: it’s about employees’ responsibilities towards
external parties, such as suppliers, customers and community as a
whole. This concept represents the idea of being a abiding citizen,
behaving in a good manner and respect people. Regarding

conscientiousness, employees must make decisions based on the
following criteria,
 Legality: making sure that your decisions are legal with a
proper reference.
 Public Opinion: stand by your decision after revealing it to the
public.
 Personal Opinion: feel comfortable and make sure that your
decision is fair, not only legal.
3. Caring Justice: It’s about employee’s responsibilities towards their
colleagues. It means that everyone in the organizations must be
treated with human dignity and decency. It’s about treating other
the way you want to be treated. Caring Justice should demonstrate
the following behaviors,
 Providing your co-workers and managers with accurate and
clear feedback.
 Acknowledge and appreciate the achievements of others.
 Help the developing of others’ skills.
4. Personal Control: It’s what drives the employees towards self-
improvement to reach to their full potential. Their goal is to achieve
the highest moral balance between the previous ethical values.
Sources of the Data:
I collected all of the data in this report by asking the employees and
managers at USC, meeting managers arranged by me. I also collected
some of the data by observing a few employees, bad use the company’s
policy doesn’t allow me to work on it.

Structure of the Study:
This report contains five chapters. Chapter one presents the general
overview and background about USC as well as products offered by the
company. Chapter two provides information about USC’s HR department,
including procedures and practices. It also includes every task I have done
at this company. While chapter three gives you the details about my MINI
project, including its topic, why I came up with this project, finding and
visuals of my project. Finally, chapter four represents the conclusion and
recommendations.
Organizational Structure:

HR Structure:
Products Offered by USC:
In United Sugar Company, sugar is made by extracting the sugar
juice from sugarcane or beet. After that, it goes through different
processes such as, cleaning, crystallize and dry the sugar and so on. From
there, many types of sugar could be produced. The sugar crystal size,
color and heating degree generates different types of sugar which are
suitable for different food and beverages. Notice that some types of sugar
Majed Badghaish
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