The Savoy Hotel Case Study: Analyzing Training Impact on Performance

This case study analyzes the impact of training and development programs on employee performance at The Savoy Hotel. It begins by introducing the background and objectives of the research, including understanding the concept of training and development, identifying challenges faced by organizations in providing training, and evaluating the overall impact of these programs. The literature review explores existing research on training and development, covering topics such as the definition of training and development, challenges in implementation (understanding employee needs, engaging learners, maintaining consistency, and managing costs), and the impact on employee capabilities, skills, knowledge, and performance. The research methodology employs a quantitative approach, utilizing surveys to collect data, and a deductive approach to analyze the information. Findings are presented through frequency distribution tables and data interpretation, leading to a discussion of the results and a reflection on the research process. The study concludes with recommendations aimed at improving training and development practices to enhance employee performance at The Savoy Hotel. Desklib provides access to this and other solved assignments.

Research project
(To analyse the impact of training on employee’s
performance.A case study on The Savoy Hotel)

Table of Contents
CHAPTER 1: INTRODUCTION....................................................................................................3
Background of the research....................................................................................................3
Research aim, objectives and questions.................................................................................3
Research rationale..................................................................................................................4
Research scope.......................................................................................................................4
Chapter review........................................................................................................................4
CHAPTER 2: LITERATURE REVIEW.........................................................................................6
CHAPTER 3: RESEARCH METHODOLOGY.............................................................................9
CHAPTER 4- FINDINGS AND ANALYSIS...............................................................................12
Frequency Distribution Table...............................................................................................12
Data Interpretation................................................................................................................14
CHAPTER 5: DISCUSSION.........................................................................................................23
REFLECTION ON RESEARCH PROCESS................................................................................23
CHAPTER 6: CONCLUSION AND RECOMMENDATION.....................................................24
REFERENCES..............................................................................................................................26
APPENDIX....................................................................................................................................27
Questionnaire........................................................................................................................27

CHAPTER 1: INTRODUCTION
Background of the research
Training and development programs are regarded as such educational and learning
activities which are organised within the organisation so that to develop knowledge of their
working employees and to align their skills in attaining organisational activities. Training and
development is regarded as the role of human resource department which is directly linked with
employees and improving their abilities to perform with their utmost efforts. With the help of
effective training and development programs this is easier for the organisation to engage their
employees in working of the organisation and at the same time manpower productivity can also
be enlarged. This research report is related with analysing the impact of training and
development over the performance of the employees(Cohen, 2017). Training and development
are two different but correlated concepts which help the employees to gain significant insight
within the business. The report is also going to highlight various challenges which are faced by
organisations while development training and development programs for their employees.
Training programs help the employees to manage their attitude towards the work so that they
can work with more dedication and improve their performance for the purpose to reflect the
same in organisational development.
Research aim, objectives and questions
Research aim
“To analyse the impact of training on employees performance.” A case study on The
Savoy Hotel.
Research Objectives
 To understand the concept of training and development
 To identify the challenges faced by organization while providing training.
 To evaluate the impact of training and development
Research Questions
 What is the concept of training and development?

 Examine the challenges faced by organization while providing training?
 State the impact of training and development?
Research rationale
The current research is related with the major purpose to understand the need and
concepts of training and development within the organisation (Detsimas and et al., 2016). This
is seen that when at certain time gap training measures are provided to employees then this
would be helpful in sharpening employee strengths and skills in such a manner that the same
can be used in future manner in order to acquire business objectives and various targets in
significant manner (Sal and Raja, 2016). So the selection of topic is associated with personal
interest of researcher which would be helpful in gaining knowledge in respect of research topic.
This research is related with dual perspective of researcher such as personal and professional. In
terms of personal perspective, this research could be helpful in sharpening various skills of
researcher such as communication skills, critical thinking skills and many other. Whereas, in
terms of professional perspective this research would be helpful for researcher in managing
future researches in more appropriate manner.
Research scope
The research is related with analysing the impact of training and development measures
within an organisation in terms of developing productivity and efficiency. This is stated that
within an organisation employees are regarded as their major asset and with the help of training
and development programs employee can be involved in the business and at the same time their
skills can be used in enhancing their procured skills (Engetou, 2017). The research is related
with the scope of managing employees and their skills in such a way that
Chapter review
Introduction chapter: Under this chap initial information related with research topic is
highlighted so that research process can be started and at the same time aims and objectives
within the research are framed within introduction chapter.
Literature review: Under this chapter research questions are answered using articles
written by various authors so that relevant information can be gathered. This is regarded as on

one of the important chapter within research which helps in gathering of significant information
so that to develop understanding.
Research methodology: Under this chapter various methods are used which are related
with gathering of accurate information related with research topic. This helps in gathering data
in such a way that the same can be aligned with research objectives and aim.
Findings and analysis: Under this gathered information is analysed using various
graphical tools so that to develop research results.
Conclusion and recommendations: This chapter is related with demonstrating conclusive
remarks related with research so that extent of attaining research objectives can be analysed.

CHAPTER 2: LITERATURE REVIEW
Literature review depicts the understanding of current research on particular topic
before carrying out a new investigation. The sources which are covered in literature review are
books, websites, journal articles and government reports. It generally provides a summary,
description and evaluation of sources. Through conducting literature review, researcher can
identify what research has already done and what is unknown within topic.
What is the concept of training and development?
According to Roberts (2018), training and development is an activity which helps in
improving employee performance by enhancing their ability to perform through learning. It is
an educational activity that is created to increase the knowledge and skills of staff while
providing instruction and information on how to perform better in specific task. The main role
of training and development is to provide orientation, assign appropriate training, improving
organisational process, evaluating performance and handling succession planning. There are
five stages of training and development such as assess, motivate, design, deliver and evaluate.
Training and development mainly allows staff to increase productivity, acquire new skills,
sharpen existing employees and perform better. It helps in enhancing staff performance, reduce
employee turnover, boost employee productivity and improve the culture of company.
Training and development helps in enhancing the capabilities, skills and knowledge of
employees for particular job position (Brandi and Iannone, 2017). The few skills of training and
development programs for staff are customer service, human relations, safety and health
compliance, work ethics, computer and software skills and communication. Training and
development generally help Savoy Hotel to keep pace with changes in industry. Hotel generally
needs to develop continuously due to which training and development is important for
employees. They also focus on up-to-date knowledge about the hospitality industry which helps
to stay ahead of competition. Training and development generally helps in increasing
employees morale and job satisfaction. It also helps in influencing the employee career growth.
Training and development lowers the turnover of staff by making them learn new skills and
gain knowledge. Hotel Savoy mainly focuses on investing in training and development in order

to reduce employee turnover. It also creates scope for internal promotions as hiring new talent
is expensive affair.
Examine the challenges faced by organization while providing training?
As per the viewpoint of Nafukho (2017), there are various challenges which are faced
by organisation while providing training such as Understanding needs and requirements of each
employee, evaluating areas employees lack, engaging learners during training sessions,
maintaining consistent training programs and increasing cost of training. Through these
challenges the performance and productivity of hotel can influenced.
Understanding needs and requirements of each employee is one of the challenges
which are faced by hotel while providing training and development opportunity to employees. It
is important for hotel to focus on understanding the need and requirement of each staff so that
they can provide training and development session accordingly (Chukwu, 2016). Through
understanding the need and expectation of staff, Savoy hotel can encourage and boost the
morale of employees due to which they participate in training session effectively and learn
something new.
Engaging learners during session is also a challenge which is faced by training
manager while providing training and development opportunity to staff. The training instructor
of Savoy Hotel must ensure that their employees must have active participation in learning
session in order to improve their skills and knowledge. Training and development program will
be successful when each and every employee have active participation and learn something new
in sessions.
Maintaining consistent training programs is another challenge which is faced by
hotel while offering training and development opportunity to staff. Savoy Hotel must ensure
that their employees must get training and development opportunity on regular basis for
increasing their knowledge, competencies, abilities and skills. Through maintaining consistent
training program, employees can contribute their productive outcome and also make their
customer happy by fulfilling their need and expectation.
State the impact of training and development?

As per the opinion of Jehanzeb and Mohanty (2018), there is a huge impact of training
and development on employees and hotel such as improves the capability of employees,
increases skills and knowledge of employees and improves level of performance and
productivity.
Improves the capability of employees is one of the impact of training and
development. Through providing training and development opportunity to staff, the capability
of employees increases due to which they work with efficiently and give better results. The
training instructor of Savoy Hotel focuses on the development of employees due to which their
capability increases.
Increases skills and knowledge is also an impact of training and development as it
helps in enhancing the knowledge of employees due to which they can learn new things in
effective and efficient manner (Goldstein and Michaels, 2021). In order to increase the skills
and knowledge of employees, Savoy Hotel organise training program on continue basis.
Improves level of performance and productivity is another impact of training and
development. Through providing training, the performance and productivity of hotel and
employees increases due to which brand can compete in competitive environment for long run
and also gain success in market.

CHAPTER 3: RESEARCH METHODOLOGY
It is that part of the research section which is used to collect, analyse and interpret the
information. The main focus of this part is to achieve the aim and objective in more effective
and efficient manner. This is a systematic process which uses appropriate method to obtain the
data and result. There are two type of research methodology: Quantitative and qualitative.
When the information is in the form of numeric then that methodology is known as Quantitative
and when it is in the words then it is qualitative. Quantitative methodology express the
information in number or statistics and qualitative express it i the form of emotions and felling.
In the present research report, researcher will select Quantitative methodology to conduct the
investigation (Kumar, 2018).
Research philosophy: This part is a set of belief that is applied by the researcher to
obtain data. Ontology, epistemology and axiology are three types of philosophy. In this
investigator has selected epistemology research. It is further divided into three part that is :
positivism, realism and Interpretivism. Positivism is chosen by the research because it uses
scientific methods to evaluate and measure the numeric data. As the information is in the form
of quantity and will take less time for measurement.
Research Approach: It is that approach which is used to analyse the information in
more appropriate manner. Inductive and deductive are the two approach for evaluating the
information. Deductive approach is chosen when data is in the form of numbers and Inductive
is used when the data is of qualitative nature. In the current research report the researcher has
chosen Deductive approach because the information is collected for vast respondent in the
form of numbers and the result that is to be get is based on the factual numbers that is gathered
while collecting data (Snyder, 2019).
Research strategy: There are so many ways through which data can be obtained, some
of them are: case study, survey, action research, literature review, experimental and many more.
As per the need of present investigation the researcher has chosen the survey strategy to collect
data. Survey will help in gathering the quantitative data for larger number of respondent in very

short time period. There is also one advantage of this strategy that using this is less expensive
and can be help in reaching out different geographical location at single time.
Research choice: There are three choices to select the type of information. Mono
method, mixed method and Multi method. Mono method is used when only single type of data
is to be gathered either quantitative or qualitative. Mixed is used when both type of data is to be
obtained and Multi method is used when both type of data is collected multiple time. In the
current investigation Mono method is selected by the researcher as information is of
Quantitative nature (Bairagi and Munot, 2019).
Time horizon: this is used to obtain the time frame at which research can be completed.
There are two ways that can be decided for time that is Cross sectional and Longitudinal. Cross
sectional is used when the research is completed for single point of time and longitudinal is
used when the investigation is information can be used for longer time. In the current report the
investigator is selected Cross sectional time horizon because the data is used for shorter time
and will also help in getting information in less time.
Ethical consideration: while conducting the research and collecting the data there are
some ethics, norms and morale that are followed by the researcher so that transparency can be
maintained. This will help in bring the authenticity in the study. Some of ethics that need to be
followed are culture, trust, fair practice, not harming any feelings, loyal and many more
(Novikov and Novikov, 2019).
Data collection: It is the method that is used to gather the accurate data for the
investigation. There are two sources through which data can be obtained: primary source and
secondary source. Primary sources are used when the information is collected for the first time
and is no used by any one before. Secondary source of data collection is sleeted when the
researcher wants to get the second hand information that is used multiple times for the topic
chosen. In the current investigation primary sources of data collection is selected by the
investigator to gather the data. In primary source the research instrument that is used by the
investigator is filling up of Questionnaire so that first-hand information can be obtained for the
research topic.

Data analysis: It is referred as the research methodology that helps in analysing the
information in systematic way. It is divided into main parts that are: frequency distribution
analysis and thematic analysis. Researcher has chosen frequency distribution analysis to
evaluate the numerical piece of information in effective and efficient way (Coombes and Ryder,
2019).
Sampling: It is the technique which is used to select the respondent from whole
population. Probability and non-Probability are the two ways through which respondent can be
selected. The foremost is chosen when the respondent gets an equal chance to get select and
later is used when they do not get an equal opportunity to get selected. In present research
Probability sampling is chosen in that random sampling technique is selected to choose the
respondent of fair and random basis without any biasness. The sample size of the respondent
will be 30 employees (Whicher, Philbin and Aronson, 2018).

CHAPTER 4- FINDINGS AND ANALYSIS
Findings and analysis is the significant chapter that analyses information appropriately.
Frequency distribution analysis is used for the evaluation of accumulated numerical piece of
information. MS-Excel is also used for making graphs and tables in systematic way.
Frequency Distribution Table
Q1) Do you have knowledge that companies adopt training and
development method for managing their employees?
Frequency
a) Yes 26
b) No 4
Q2) As per your opinion, do you think training and development is
necessary practice within The Savoy Hotel?
Frequency
a) Yes 27
b) No 2
Q3) According to your experience in the Savoy Hotel, what is the
major reason of adopting practice training and development in the
workplace?
Frequency
a) Improves the capability of employees 7
b) Increases skills and knowledge of employees 9
c) Improves level of performance and productivity 8
d) Helps in long term professional development 6
Q4) According to your gained knowledge, which is the best training
and development strategy adopted by the Savoy Hotel?
Frequency
a) Group discussion and activities 7